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Title
KACE Resources, Training and Professional Services -
Description
Are you new to KACE? Did you inherit an established KACE Systems Management Appliance (SMA) or KACE Systems Deployment Appliance (SDA) or KACE Cloud (KC) and now you need help with configuration or maintenance?
Whether new or after having worked with KACE for some time, it is often necessary to utilize resources to complete tasks. SMA, SDA & KC offer KACE customers a wide variety of free and fee-based resources and training. Depending on the nature of the task or situation, the appropriate resource may vary.
This article is intended to help guide a KACE administrator to the appropriate resources for managing a KACE SMA, SDA & KC.
Note: KACE Support is only able to assist with basic structure or possible break-fix situations when it comes to any task. For assistance with training or custom tasks, please refer to the resources below.
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Resolution
Self-help Resources
Use these resources to research any task (built-in or custom).
KACE Systems Management Appliance (SMA) KACE Systems Deployment Appliance (SDA) KACE Cloud (KC) Product Page
Self Service Tools
Product Lifecycle
Notices
Services
Product Support - SMA Product Support - SDA Product Support - KC
Status page - KCVideo Tutorials Video Tutorials - SMA Video Tutorials - SDA Video Tutorials - KC Option #1
Video Tutorials - KC Option #2Knowledge Base Knowledge Base - SMA Knowledge Base - SDA Knowledge Base - KC User Forums
ITninja
Reddit
Slack
Technical Documentation
Administrator Guide
Release Notes
Technical Specifications
Setup Guides
API Guide
Technical Documentation - SMA Technical Documentation - SDA Technical Documentation - KC Software Downloads
Updates
Agents
Virtual Appliances
Utilities
Software Downloads - SMA Software Downloads - SDA N/A
Free Educational Resources
Use these free educational resources to learn more about the KACE SMA and KACE SDA.
Fee-based Educational Resources
Use these fee-based educational resources to learn more about the KACE SMA and KACE SDA.
Note: The following chart is a list of fee-based services.
KACE Systems Management Appliance (SMA) KACE Systems Deployment Appliance (SDA) KACE Cloud (KC) KACE Academy
Classroom Course
KACE Academy KACE Academy N/A Fee-based Professional Services
Use these fee-based consultation services to make the most of your KACE product and cater to your specific environmental needs. Get help with things like configuration, setup, custom reports, custom SQL, custom ticket rules, and much more.
Note: The following chart is a list of fee-based services.
KACE Systems Management Appliance (SMA) KACE Systems Deployment Appliance (SDA) KACE Cloud (KC) Remote QuickStart
New customers ONLY
Remote QuickStart - SMA Remote QuickStart - SDA N/A KACE Onsite QuickStart
New customers ONLY
KACE Onsite QuickStart KACE Onsite QuickStart KACE Onsite QuickStart Health Check KACE Health Check KACE Health Check N/A KACE Advanced Reporting and MySQL (per hour) KACE Advanced Reporting and MySQL KACE Advanced Reporting and MySQL N/A KACE Remote Expert Assist KACE Remote Expert Assist KACE Remote Expert Assist KACE Remote Expert Assist KACE Knowledge Transfer Services (per hour) KACE Knowledge Transfer Services KACE Knowledge Transfer Services KACE Knowledge Transfer Services Remote Configuration SMA Service Desk Remote Configuration - SMA Service Desk N/A N/A KACE Technical Support
KACE Technical Support is a break-fix solution. Use this resource to assist with investigation and troubleshooting of a break-fix situation.
Note: KACE Support is only able to assist with basic structure or possible break-fix situations when it comes to any task. For assistance with training or custom tasks, please refer to the resources above.
Create a Service Request Contact Us KACE Technical Support
Level 1 - Critical Business Impact issue must be initiated by phone.
Note: *Customers with 24x7 support receive support across multiple time zones. This service provides 24x7 support for severity Level 1 issues, including weekends and public holidays. All other severity level issues will be handled during local business hours. For more information about the different services we provide, please visit our Support Offerings.