Category
Topic
Subtopic
What are the prerequisites and system requirements? (4271576)
What are the prerequisites and system requirements?
How secure is customer data both in Azure and in Kace? (4252123)
All data we store is encrypted both at rest and in-transit, and each customer’s data is stored in isolation from other customer’s data. ... This is the most expensive way of handling the data, but ...
What role does Azure AD have when configured as IDP for KACE Cloud? (4257284)
What role does Azure AD have when configured as IDP for SAML for KACE Cloud? ... Azure AD will store information and synchronize on a regular basis – it becomes an extension of your on-premises AD ...
Does KACE Cloud support ADFS (Active Directory Federation Services)? (4293784)
Does KACE Cloud support ADFS (Active Directory Federation Services)? <div>Yes, as of our February 2019 update KACE Cloud does support ADFS. <br>Please see <a href="https://docs.kacecloud.com/Gettin...
What is the inventory interval for devices? (4240099)
<div>Once per day or on demand by clicking the "Inventory" button under the device view.</div><div></div>
Can I restrict end users from updating their iOS versions on their devices? (4257257)
Prevent end users from updating their iOS version on their devices.
Can KACE Cloud prevent company-owned device users from removing/unenrolling from the MDM profile? (4252111)
Can KACE Cloud prevent company-owned device users from removing/unenrolling from the MDM profile? ... Yes, but only if the device is in supervised mode and enrolled with Apple DEP.
What is the maximum amount of devices that KACE Cloud can handle? (4257268)
What is the maximum amount of devices that KACE Cloud can handle? <div>One of the benefits of a cloud environment is that we can scale the back-end to handle a theoretically unlimited number of dev...
Where is the KACE Cloud server hosted? (4246283)
Each customer has their own dedicated share to isolate the tenant data.</div>
Signing up for KACE Cloud, how does it work? (4252129)
Signing up for KACE Cloud, how does it work? <div>Once Quest has received the trial request, we will contact the customer to get their sub-domain, then provision their subscription. ... After provi...
What happens with synced content from KACE Cloud when a device is unenrolled? (4240117)
What happens with synced content from KACE Cloud when a device is unenrolled? <div>When a device is unenrolled (not factory reset), any item pushed to the device from Kace Cloud is removed.
Does the SMA/K1000 integration require additional licenses? (4246296)
Does the System Management Appliance (SMA) integration require additional licenses? <div>No, to import KACE Cloud devices into the SMA does not cost anything extra.</div> ... <div> </div>
With regard to email, when a device is unenrolled how does that impact the email data that may be on the phone? (4257291)
When the email account or email client (app) is pushed to the device through KACE Cloud, those devices are automatically removed on device un-enrollment. ... If the email account or the email clien...
What happens if you try to enroll 101 devices when you are only licensed for 100? Will the system just refuse the connection? (4246326)
Yes, the system will notify the end-user that they cannot enroll because they are out of licenses. ... Additionally, the administrator will receive a notification in the portal that they have
What are the steps or processes to move from a competitors MDM solution, can the data be transferred? (4271585)
The devices would need to be unenrolled from the competitor product and enrolled in our product. ... For iOS devices, if they have Apple DEP, they could easily set up the link to their Apple DEP po...
What is the maximum length of a label? (4212019)
25 characters is the maximum.
Do users have to be added before enrolling a device in KACE Cloud? (4257288)
Do users have to be added before enrolling a device in KACE Cloud? <div>If using SSO they do not as the user will be imported automatically. ... If not using SSO the users need to be created prior ...
How does the synch work between the customer site and Azure? (4246320)
How does the synch work between the customer site and Azure? <p>In short, you install Azure AD Connect in your environment and configure it to synchronize when and what you choose. ... By default, ...
Is there a maximum number of labels that can be associated with a user or device? (4262827)
No, there is no maximum number of labels per user or device.
Can you use an existing MDM solution to deploy KACE Cloud? (4252138)
Can you use an existing MDM solution to deploy KACE Cloud? ... Unfortunately, this will not work as any applications deployed by an existing MDM solution would be removed when leaving that MDM solu...
What are the steps to troubleshoot Single Sign-On? (4271513)
What are the steps to troubleshoot Single Sign-On? <p>Please see <a href="https://docs.kacecloud.com/Getting%20Started/r_SSO%20Troubleshooting.htm" target="_blank">Single Sign-On Troubleshooting</a...
How often is device inventory refresh for mobile devices? (4301613)
How often is device inventory refresh for mobile devices? ... KACE Cloud is automatically updated once per day, or on demand.
What ports are needed for this product? (4272378)
Need to know what ports are used by KACE Cloud. ... To configure your firewall to enable Wi-Fi-only devices to receive push notifications and communicate with KACE Cloud, you will need to enable co...
Where can I find the status of KACE Cloud? (4267050)
Where can I find the status of KACE Cloud? Please see the KACE Systems <a href="http://status.kace.com/" target="_blank">Status Page</a>.
Is there any way to use another email client, other than GMail, to get my mail from my Exchange server? (4276720)
<div>Any email client that is available in the Play Store can be used, and use the app settings to configure the client with the Exchange server settings (provided the email client supports app set...
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