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Displaying 1-25 of 416
My KACE SDA license key isn't working and i just received it from Licensing (233850)

Customer just received a new KACE SDA license key from Quest licensing and the appliance won't accept it. Reasons for a new key: upgrading/ decreasing node count during renewal; just purchased a new appliance; changing features purchased with appliance. ...

Product(s): KACE Systems Deployment Appliance
Last Updated On: 10/19/2017
(0 Ratings) 46 views
User states failed to deploy out with error line 116 (233825)

User states failed to push out to target client after upgrading the KSDA - K2000 appliance. Error line 116 returns The system cannot find the file specified: 80070002. USMT 10 has been uploaded successfully. The DeployUserStates ...

Product(s): KACE Systems Deployment Appliance
Last Updated On: 10/18/2017
(0 Ratings) 8 views
Linked Appliance Connection Error (124693)

The 'Manage Linked Appliance' page diplays connection errors for one or more Linked Appliances under the 'Status' column. A connection can not be made to the Linked Appliance. These instructions will refer to the target linked ...

Product(s): KACE Systems Deployment Appliance
Last Updated On: 10/17/2017
(0 Ratings) 10342 views
Errors when downloading Driver Feed Packages (122974)

When attempting to download a driver feed package, the status column shows an error. Basic Troubleshooting (All errors). For the driver feed download to function, the K2000 must have egress to service.kace.com and servicecdn.kace.com on the internet via port 80. ...

Product(s): KACE Systems Deployment Appliance
Last Updated On: 10/16/2017
(2 Ratings) 8303 views
Remote Site Appliance Upgrade or Sync Fails with Error 255 or 12 (112224)

When syncing or upgrading a Remote Site Appliance (RSA) with the K2000 appliance (SDA), error 12 or 255 occurs and the RSA does not sync or get upgraded. When the version of the RSA is more than one revision behind ...

Product(s): KACE Systems Deployment Appliance
Last Updated On: 10/16/2017
(0 Ratings) 8346 views
Remote Site Appliance Syncing or Upgrading Issues (Error 12 or 255) (132057)

When syncing or attempting to upgrade the Remote Site Appliance (RSA) with the K2000 appliance, error 12 or 255 is received. The K2000 appliance and the RSA connect, but the RSAs are unable to sync or upgrade from the UI. ...

Product(s): KACE Systems Deployment Appliance
Last Updated On: 10/16/2017
(0 Ratings) 456 views
Windows 10 version 1703 no longer accepts multiple auto-logon instructions on the "unattend.xml". (230791)

Autologon feature does not work anymore due to the change Microsoft included within Windows 10 v1703. Same answer file with this instruction would be processed appropriately on Windows 10 v1607. This is now disabled for deployments in v1703. ...

Product(s): KACE Systems Deployment Appliance
Last Updated On: 10/13/2017
(3 Ratings) 1170 views
How Do I Submit a Feature or Enhancement Request? (111553)

Steps for submitting a Feature/Enahancement request. Quest KACE wants to hear from you. If you have: • A suggestion to make an existing product feature work better. • A new product feature you'd like to see. • A whole new appliance you'd like us to develop. ...

Product(s): K1000 Virtual Per Node, KACE Systems Deployment Appliance, KACE Systems...
Last Updated On: 10/9/2017
(1 Ratings) 6944 views
What does the SNMP feature do on the KACE SMA/SDA? (112217)

Explanation of SNMP and what the SMA/SDA reports when SNMP is enabled. The SNMP feature on the KACE SMA allows for remote monitoring of the KACE SMA/SDA. If you have a Master SNMP client configured on another ...

Product(s): KACE Systems Deployment Appliance, KACE Systems Management Appliance
Last Updated On: 10/6/2017
(0 Ratings) 5500 views
How to obtain an Organizational license from KACE for your K1000 Appliance (113836)

This article list the contacts to change your non-organization enabled license to a organization enabled license for the K1000 appliance. For KACE Software Licensing and License Key, please refer to this KB Article: How to ...

Product(s): KACE Systems Deployment Appliance, KACE Systems Management Appliance
Last Updated On: 10/6/2017
(1 Ratings) 4026 views
K2000 Upgrade Path (213166)

The Quest KACE Systems Deployment Appliance (K2000) upgrade path from 3.3 GA to the current version. Please follow our normal recommended upgrade steps: Review the release notes and make any necessary preparations ...

Product(s): KACE Systems Deployment Appliance
Last Updated On: 10/4/2017
(0 Ratings) 3992 views
How do I submit a Feature or Enhancement Request? (232474)

KACE wants to hear from you. If you have: • A suggestion to make an existing product feature work better. • A new product feature you'd like to see. • A whole new appliance you'd like us to develop. Tell us about your idea! Our ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 10/4/2017
(0 Ratings) 9 views
New to KACE Products or just inherited an SMA or SDA? Have a project or need something configured on the fly? (233348)

As a reminder, KACE tech support is break-fix only and any new configuration, custom work or best practice recommendations are a fee-based request. We do offer both free and fee-based support options here is a list of options to get you started. ...

Product(s): KACE Systems Deployment Appliance, KACE Systems Management Appliance
Last Updated On: 10/3/2017
(0 Ratings) 97 views
No Open Service Request are listed in the Support Portal (142771)

Customer accessing the Support portal via support.quest.com the clicking My Support|(enter login credentials|See all Service Request) loads the My Service Request page. No Service Request are shown and there is a message ...

Product(s): KACE Systems Deployment Appliance, KACE Systems Management Appliance
Last Updated On: 9/29/2017
(0 Ratings) 1919 views
Media Manager is not translated (233272)

The Media Manager is not translated into different languages. This issue can arise if WADK finds .net 4 not available and installs it on its own. In this scenario, the user does not get to choose to install .net language packs. Manually ...

Product(s): KACE Systems Deployment Appliance
Last Updated On: 9/29/2017
(0 Ratings) 9 views
How To Contact QUEST KACE Professional Services (176023)

How to contact QUEST KACE Professional Services (fee based - paid customized configuration of the appliance). The QUEST KACE Professional Services Team can assist, for a fee, with configurations of your Service Desk ...

Product(s): KACE Systems Deployment Appliance, KACE Systems Management Appliance...
Last Updated On: 9/28/2017
(0 Ratings) 3109 views
How to create a KBE pre-boot environment (124396)

Creating a Windows K2000 Boot Environment. Here are the steps to build out the new KBE boot environment: ** You will need to build KBE for Windows via the K2000 Media Manager on a Windows Server 2003 R2 SP2, Windows ...

Product(s): KACE Systems Deployment Appliance
Last Updated On: 9/28/2017
(3 Ratings) 42889 views
Unable to PXE Boot VMware VMs to Legacy iPXE with more than one vCPU (232911)

When PXE booting using the Legacy iPXE boot file (undionly.kpxe), the boot.wim is downloaded to 100%, then it goes to a black screen and never gets past that point. This issue occurs on a VMware VM with more than 1 vCPU on virtual hardware versions 10 and 11. ...

Product(s): KACE Systems Deployment Appliance
Last Updated On: 9/27/2017
(0 Ratings) 4 views
Error “This page is accessing information not under its control” booting to WinPE5 based KBE (127572)

When booting to KBE [KBE built using the ADK 8.1, ie WinPE version 5] one may receive a popup error message: "This page is accessing information that is not under it's control. *This poses a security risk*. Do you want to continue?". ...

Product(s): KACE Systems Deployment Appliance
Last Updated On: 9/27/2017
(0 Ratings) 7153 views
RSA Image detail page displays a red banner when linked to an SDA with port 443 redirection (232929)

When viewing an Image Detail page in the KACE Remote Site Appliance (RSA) web interface, a red banner is displayed: "An error occurred while contacting the server. Unable to fetch the details from server.". This issue can occur if: ...

Product(s): KACE Systems Deployment Appliance
Last Updated On: 9/26/2017
(0 Ratings) 6 views
How To Determine Created Date or Last Modified Date on a Knowledge Base Article On The Support Portal (195873)

Several customers have requested in the past that Knowledge Base articles in the Support Portal have a Date Created field within the article itself. While the Date Created or Last Modified dates are not listed in the article itself ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 9/20/2017
(0 Ratings) 1337 views
Some devices freeze at the Windows logo or black screen when trying to PXE boot (227434)

For Legacy PXE: When using DHCP option 67 string "undionly.kpxe" when PXE booting to the KACE Systems Deployment Appliance (SDA), after selecting a KBE, the device loads the KBE, but it gets stuck at the Windows Logo. ...

Product(s): KACE Systems Deployment Appliance
Last Updated On: 9/20/2017
(0 Ratings) 36 views
Cannot access the Remote Sites page, receive the following error: There was an error retrieving the data for this page. Please refresh the page. (232806)

When trying to access the Remote Sites page the following error is received: There was an error retrieving the data for this page. Please refresh the page. If the error persists, try resetting the default page layout. A web control ...

Product(s): KACE Systems Deployment Appliance
Last Updated On: 9/18/2017
(0 Ratings) 5 views
KACE SDA response to Cross-Site Tracing (XST) vulnerabilities (232840)

The KACE Systems Deployment Appliance (SDA) has the ability to remotely deploy operating systems by automated installation or imaging. It also provides automated migration and configuration capabilities. The SDA is available as a physical or virtual appliance. ...

Product(s): KACE Systems Deployment Appliance
Last Updated On: 9/12/2017
(0 Ratings) 4 views
Draining Flea Power in KACE Appliances (213142)

Flea Power is a residual or static electricity that remains when a system is being powered down. Issues that may occur includes: Unable to access iDRAC (iDRAC Communication Failure); Initialization Errors during POST; Error messages such as Power Threshold Exceeded. ...

Product(s): KACE Systems Deployment Appliance, KACE Systems Management Appliance
Last Updated On: 9/7/2017
(0 Ratings) 870 views