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KACE Asset Management Appliance - Knowledge Base

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Displaying 1-25 of 102
Which network ports and URLs are required for the KACE K1000 appliance to function? (111775)

Which network ports and URLs are required for the KACE Systems Management appliance to function? In the event that you are placing your KACE appliance behind a firewall, you may need to configure it to whitelist traffic. The following table describes expected K1000 traffic: ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 6/21/2017
(5 Ratings) 64472 views
KACE SMA Agent with SSL/TLS Interception and Inspection (230247)

The KACE SMA Agent uses an encrypted TLS session to validate the integrity of the connection it makes to the KACE Systems Management Appliance. This trusted connection is established the first time the agent connects ...

Product(s): KACE Asset Management Appliance, KACE Systems Management Appliance
Last Updated On: 6/14/2017
(0 Ratings) 141 views
What directories and executables do I need to whitelist for the K1000 agent? (111785)

Sometimes Anti-Virus software may scan KACE executables or files in directories and tag them as threats. This article explains what executables, directories, and registry need to be whitelisted in order for the KACE agent to work properly for patching. ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 6/13/2017
(3 Ratings) 21282 views
Runkbot.exe generated Windows application fault in event logs (229652)

It may be noted that an error is received on systems with the KACE agent. The error notes that: runkbot has stopped working. It may also be noted that there are Windows Application Errors in the Event Logs that show runkbot.exe as the offending application. ...

Product(s): KACE Asset Management Appliance, KACE Systems Management Appliance...
Last Updated On: 6/11/2017
(0 Ratings) 225 views
How to download and upload backup files via FTP or CMD in versions 6.4 and higher (184159)

The existing articles for uploading and downloading backup files via FTP do not apply to version 6.4 and higher: ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 6/6/2017
(2 Ratings) 6377 views
Kace SMA Response to SambaCry vulnerability (CVE-2017-7494) (230044)

The Kace SMA (Systems Management Appliance) has the ability to track, secure, and update desktop/server endpoints. It also provides Service Desk and Asset Management features. Kace SMA utilizes Samba for agent provisioning ...

Product(s): KACE Asset Management Appliance, KACE Systems Management Appliance...
Last Updated On: 6/2/2017
(0 Ratings) 1707 views
Using force inventory from the device detail causes a PhP error (230043)

When clicking on the Force Inventory button from a Device Detail (inventory) page, the error "Oops! Something went wrong." is displayed. When clicking on the More Info button on that page, the following PhP error is observed: ...

Product(s): KACE Asset Management Appliance, KACE Systems Management Appliance...
Last Updated On: 6/1/2017
(0 Ratings) 107 views
error NET::ERR_CERT_COMMON_NAME_INVALID / Certificate error on browser (230041)

Customers start receiving error NET::ERR_CERT_COMMON_NAME_INVALID when trying to access the appliance through Chrome version 58 or newer. This is caused by creating a self signed certificate or having a certificate ...

Product(s): KACE Asset Management Appliance, KACE Systems Deployment Appliance, KACE...
Last Updated On: 6/1/2017
(0 Ratings) 129 views
Agent shows connected, but inventory has not completed (227049)

Agent communication issues can be complex and have many possible root causes; however, this article is meant to describe one possible resolution for a specific common situation. It is possible to be in a situation where agents ...

Product(s): KACE Asset Management Appliance, KACE Systems Management Appliance...
Last Updated On: 5/22/2017
(0 Ratings) 667 views
IMPORTANT: Information regarding Wannacrypt (WannaCry) Worm / Ransomware and Patch MS17-010 (229420)

This video tutorial was created in response to the publication of the Ransomware Worm named WannaCrypt (AKA WannaCry). This malware causes data to be locked and encrypted unless the target company pays a ransom. ...

Product(s): KACE Asset Management Appliance, KACE Systems Management Appliance
Last Updated On: 5/22/2017
(21 Ratings) 9872 views
Upgrading a KACE Systems Management Appliance that is Multiple Versions Behind (Upgrade Path 5.1 to 7.1) (155574)

Upgrading the KACE Systems Management Appliance multiple versions requires planning, as it is important to consider the agent versions in the environment before each appliance (server) upgrade. Each version of the KACE ...

Product(s): KACE Asset Management Appliance, KACE Systems Management Appliance
Last Updated On: 5/19/2017
(3 Ratings) 8148 views
How to perform Managed Installation (223132)

The purpose of this KB is to provide a guide on how to create a Managed Installation task. In order to create a Managed Installation (MI) task, there are several mandatory steps required. Create a Software item: Open the K1000 ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/17/2017
(0 Ratings) 1520 views
KACE SMA 7.1 Database Schema Changes (229501)

This article describes changes made to the KACE System Management Appliance database from 7.0 to 7.1 The attached files list changes made to the ORG and SYS databases in the KACE System Management Appliance from 7.0 to 7.1. ...

Product(s): KACE Asset Management Appliance, KACE Systems Management Appliance...
Last Updated On: 5/17/2017
(0 Ratings) 286 views
Creating a Service Request in the Support Portal (137197)

This article describes the process of submitting a new ticket (going forward Service Request) via the new Support Portal located at https://support.quest. com/ . Note: See informational video at https://support.quest.com/k1000- systems-management-appliance/all/videos. Self Help: ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/11/2017
(0 Ratings) 8268 views
How to Use the KACE Kapture State Utility for Windows (116144)

The Kapture State utility is used by KACE Support technicians to diagnose and troubleshoot Agent installation. Standard Instructions. Download the utility (attached to this article). Files included: KaptureStateLauncher_v2.0.exe ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/9/2017
(3 Ratings) 35045 views
How To - K1000 configuration report (210267)

How to run the 6.4 / 7.0 kbin to collect configuration information about the K1000 that may be helpful in identifying configuration and/or performance issues. Here are just a few of the items contained in the report. Network Settings; ...

Product(s): KACE Asset Management Appliance, KACE Systems Management Appliance...
Last Updated On: 5/9/2017
(0 Ratings) 4062 views
How to setup a process to automatically move the backup files off of the Quest KACE K1000 appliance (111736)

This article gives instructions on how to use FTP to backup your K1000 on a regularly scheduled basis. Please pay attention to the version when setting up this process as the commands are different from version 6.3 and below compared to version 6.4 and higher. ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/8/2017
(8 Ratings) 35872 views
Troubleshooting Wake On Lan (WOL) (132113)

When using Wake on Lan (WOL) via the K1000/K2000 appliance, target devices are not waking as expected. Customers client machines are not waking as expected.Customer's computers are not waking as expected using Wake On LAN. ...

Product(s): KACE Asset Management Appliance, KACE Systems Deployment Appliance, KACE...
Last Updated On: 5/5/2017
(0 Ratings) 9132 views
How do I connect to the file share on the K1000 appliance using Windows 7/Vista? (111181)

When running Windows Vista or 7 to connect to the K1000 appliance administrative file share to add new files, you may receive a message indicating that you entered an incorrect password. This is caused by a change in how ...

Product(s): KACE Asset Management Appliance, KACE Systems Deployment Appliance, KACE...
Last Updated On: 5/4/2017
(0 Ratings) 5413 views
Using Psexec to restart amp for multiple systems remotely (127898)

This article provides instruction on how to use PSExec to connect to multiple machines and restart amp and force an inventory in the event your amp service on certain machines are no longer responsive. This will help with having ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/4/2017
(1 Ratings) 2997 views
How to install VMware Tools on the K1000 (111198)

This article will show how to install VMware Tools on the K1000 If you need to upgrade or install VMware tools for your virtual K1000, follow the below steps. Step 1 - Upgrade your virtual machine to the latest hardware version. Prerequisites: ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/4/2017
(3 Ratings) 12028 views
Locating the serial number, version, and other details about the SMA (183789)

It may become necessary to locate specific details about the SMA (KACE Systems Management Appliance). This has also been referred to in the past as the "About K1000" hyperlink. Some examples include: Version; Model; ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/3/2017
(1 Ratings) 3205 views
VMWARE tools cannot be updated in the K1000 and K2000 appliances in ESXi 6.5 (217335)

After upgrading the ESXi hypervisor to 6.5 the vmware client shows the VMware tools as outdated. The server is unable to upgrade the vmware tools and if a virtual CD/DVD drive is mounted the iso files are missing. This issue ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/3/2017
(1 Ratings) 1657 views
Canceling a Running Report Does Not Kill the Query (213270)

The cancel link on the report status page of the K1000 does not actually cancel the running report query. The report appears to cancel in the interface, but the query continues to run against the database. This issue is being tracked as K1-18240. ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/3/2017
(2 Ratings) 1768 views
How to migrate database between K1000 appliances (119863)

It may become necessary to move the current K1000 database and files to a different K1000. Some example scenarios include: Migrating from a Trial K1000 appliance to a new K1000/Virtual K1000; Migrating from an old K1000 ...

Product(s): K1000 Virtual Per Node, KACE Asset Management Appliance, KACE Systems...
Last Updated On: 5/3/2017
(3 Ratings) 24141 views