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Displaying 1-25 of 1300
Supported applications and operating systems for patching (112030)

This article contains a link below that outlines the operating systems, applications, and locales that are supported by the SMA (KACE Systems Management Appliance) Patch Management module. This link is updated each quarter. Note: This data is current as of Q3 2017. ...

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 8/21/2017
(1 Ratings) 17083 views
I have forgotten my password. What do I do now? (116145)

See below for a list of different password options for KACE support and your appliance. If you have.. Then... Forgotten your password for opening Dell KACE Tickets at support.kace.com. Use the password reset form. A new password will be emailed to you at the address on file. ...

Product(s): KACE Systems Deployment Appliance, KACE Systems Management Appliance
Last Updated On: 8/21/2017
(0 Ratings) 1274 views
Unable to change the appliance backup time (111238)

By default, the KACE SMA (Systems Management Appliance) appliance's backup time is set to 2 AM. If you try to change it, it will still try to run the backup at 2 AM. This articles describes the problem, and the solution to this issue. ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/18/2017
(0 Ratings) 3993 views
Editing a saved Helpdesk custom view (115125)

You created and saved a custom KACE SMA (Systems Management Appliance) Helpdesk view but now want to alter the criteria and update. Go to Service Desk | View By | Custom View. Select the view you wish to edit. Once it loads, click Custom Vew tab on the far right. ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/18/2017
(0 Ratings) 2522 views
IP Addresses and the KACE SMA appliance (111786)

IP addresses in the KACE SMA (Systems Management Appliance) are not always straightforward to deal with. The IP address in inventory is not guaranteed to be the IP address the machine currently has. Machines can have ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/18/2017
(0 Ratings) 4243 views
How to create a report that shows computers with a Managed Install enabled from a Replication Share (114237)

This articles shows how to create a SQL report that shows Managed Installations assigned to computers on a particular replication share. CODE WRITTEN BY KACE SUPPORT FOR DEMONSTRATION PURPOSES ONLY AND ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/18/2017
(0 Ratings) 5000 views
How soon after their release will patches be available for me to install from the KACE SMA appliance? (111224)

This article will cover how soon after a patch is released from the vendor will it be available for download on the KACE SMA appliance. For Macintosh- platform and other Windows-vendor patches, our target is to release these ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/18/2017
(1 Ratings) 1609 views
My client machines are not checking in, and we have used/currently use web proxies (111243)

The KACE Agent does not currently work well with proxies when connecting to the appliance to upload inventory.Typically the LocalSystem user, which the KACE Agent runs under, does not have a proxy defined. However in ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/18/2017
(0 Ratings) 4534 views
Disabling the KACE SMA Agent Splash Screen prior to 7.0 (111257)

Instructions for Disabling the KACE SMA Agent Splash Screen prior to 7.0 Modify the AMP.conf (c:\programdata\dell\kace OR c:\documents and settings\all users\dell\kace) and add the line below to the end: DisableBootupSplash=1

Product(s): KACE Systems Management Appliance
Last Updated On: 8/18/2017
(2 Ratings) 4619 views
How to Map a Drive letter to the KACE SMA appliance from Windows (111191)

How to map a drive letter to the SAMBA Share of the KACE SMA appliance. This is useful for client installs. Enable SAMBA Share. Click Settings | Security Settings (if you have an Organization license, in the Systems area, click Settings | General Settings). Click Edit Mode. ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/18/2017
(0 Ratings) 8912 views
Single bit ECC errors were detected on the RAID controller (114963)

When booting up a physical KACE appliance, a message appears during POST that 'Single-bit ECC errors were detected on the RAID controller.'. There is an issue occuring with the RAID controller and it may need to be replaced. ...

Product(s): KACE Systems Deployment Appliance, KACE Systems Management Appliance
Last Updated On: 8/17/2017
(1 Ratings) 10138 views
Sending Email to Your KACE K1000 appliance Helpdesk (111731)

There are several techniques that can be employed when sending mail to your K1000 appliance. This article will highlight a couple of them. If you have a method that is working that is not listed here then please share it with us. ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/17/2017
(1 Ratings) 13936 views
Report - Software on Computers for a given Machine Label (111709)

Normally when you create a software based report and try to filter on a Label you are filtering on the labels that are assigned to the software item and not the labels that are associated with the Computer. This report is very similar ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/17/2017
(0 Ratings) 6161 views
Report - Patches that are not in a label (111713)

This report shows what patches are not currently in a label. This is helpful so that you know what patches might need to be identified by a label manually or by setting up new filter criteria. To further help you this report identifies ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/17/2017
(0 Ratings) 4399 views
Deleting a Service Desk queue has caused my KACE SMA appliance to become unresponsive (116810)

After deleting a queue from the KACE SMA Help desk, Inventory and other features can become unresponsive. The system may seem non-functional. You may be able to log into the appliance, however if you try to open or use ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/17/2017
(0 Ratings) 5340 views
Report to show tickets opened by month (116589)

A quick report showing the number of Tickets opened each month for the last twelve months. CODE WRITTEN BY QUEST KACE SUPPORT FOR DEMONSTRATION PURPOSES ONLY AND NOT SUPPORTED BY KACE TECHNICAL SUPPORT. ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/17/2017
(0 Ratings) 2883 views
K1000 Scripting - Collect .Net install information from registry (115131)

You can use this in a Custom Inventory Rule or a script with a pipe to a text file to gather information found in the registry about installed .NET framework CODE WRITTEN BY QUEST KACE SUPPORT FOR DEMONSTRATION ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/17/2017
(0 Ratings) 3202 views
K1000 Reporting - Tickets created in last 7 days still open (114285)

A report showing tickets created within the last 7 days in the default helpdesk queue that are still open. CODE WRITTEN BY QUEST KACE SUPPORT FOR DEMONSTRATION PURPOSES ONLY AND NOT SUPPORTED BY KACE TECHNICAL SUPPORT. ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/17/2017
(0 Ratings) 2777 views
K1000 Reporting: Tickets opened by quarter for current year (114644)

This SQL report will show the number of tickets opened by Quarter for the current calendar year. NOTE: CODE WRITTEN BY QUEST KACE SUPPORT FOR DEMONSTRATION PURPOSES ONLY AND NOT SUPPORTED BY KACE TECHNICAL SUPPORT. ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/17/2017
(0 Ratings) 2718 views
Machine Labels for Server Roles (114274)

Servers on the network that serve special roles such as DNS, Exchange or SQL servers are subject to special rules and circumstances that workstations and file servers are not subject to. Putting them into normal patch schedules ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/17/2017
(0 Ratings) 3040 views
How to connect to the K1000 Appliance database using MySQL Workbench (114938)

This article provides information on where to download the MySQL workbench and a link on how to access the K1000 database using MySQL Workbench It can be downloaded from the following link http://dev.mysql. com/downloads/workbench/. Important Notes: ...

Product(s): KACE Systems Management Appliance, K1000 as a Service
Last Updated On: 8/17/2017
(2 Ratings) 10219 views
How to notify any user or group by email when a new ticket is created (111222)

This article demonstrates how to notify a person or group of persons when a new ticket is created using the Help Desk on the K1000 appliance. THE INFORMATION BELOW IS FOR 6.4 AND ABOVE. FOR 6.3 AND BELOW, SEE ATTACHED WORD DOCUMENT. ...

Product(s): KACE Systems Management Appliance, K1000 as a Service
Last Updated On: 8/17/2017
(11 Ratings) 35436 views
Software catalog cannot be sorted by last 4 fields of view (130156)

The last 4 fields of Software Catalog are not sortable. They are Installed, Variance, Recently Added, and Recently Removed. This is a known software defect. This issue was resolved in version 6.4.119927. The latest release of KACE SMA can be downloaded from here. ...

Product(s): KACE Systems Management Appliance
Last Updated On: 8/15/2017
(0 Ratings) 2245 views
Agent based Monitoring needs an SELinux policy installed on RHEL7 (156029)

Agent based Monitoring needs an SELinux policy installed on RHEL7. Agentless monitoring still works as expected without profile. Status: This issue is expected to be resolved in a future release of the KACE SMA product.

Product(s): K1000 Virtual Per Node, KACE Systems Management Appliance, K1000 as a...
Last Updated On: 8/15/2017
(0 Ratings) 897 views
KBSERVICE.SHUTDOWN 0 byte shutdown file appearing in C:\ (231857)

KBSERVICE.SHUTDOWN 0 byte shutdown file appearing in C:\ This is an informational file generated by the KACE Agent. It can be removed and should not cause any problems.

Product(s): KACE Systems Management Appliance
Last Updated On: 8/14/2017
(0 Ratings) 12 views