What's new for KACE Systems Management Appliance

August 2017

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Patches

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232247 - How to determine Microsoft Update is installed?

Microsoft Update for certain KB Article was installed but it didn't list in the " Patches Reported Installed in Software Inventory...

Created: August 21, 2017
232361 - Asset records joined to orphan device record may create duplicate asset records.

Problem description: Customers running 7.1 may observe that when deleting a machine from the inventory, the asset stays joined to an orphan...

Created: August 24, 2017
232250 - Inventory Time and Date with Negative Values Errors.

K1000 System Management Appliance is acting strangely with all the Time and along with other Errors while displaying negative seconds numbers...

Created: August 21, 2017
232251 - K1000 using Certificate from External Root CA and all KACE Agents aren't connected.

<!--?xml version="1.0" encoding="UTF-8" standalone="no"?--> The K1000 System Management Appliance was able to upgrade to version 7.1.149 and...

Created: August 21, 2017
232252 - Error: USER.LOCATION column is only in first db

Unable and failed to upgrade existing K1000 System Management Appliance from version 7.0121306 to version 7.1.149 . The following update logs...

Created: August 21, 2017
232341 - High CPU utilization by php-fpm on K1000

K1000 System Management Appliance is having high CPU usage with indicators from running the appliance Top utility tool and System Performance...

Created: August 24, 2017
232321 - Archive User Accounts

When users are removed from your system, you have an option to archive their accounts prior to deleting them and they are maintained on the...

Created: August 23, 2017
232321 - Archive User Accounts

When users are removed from your system, you have an option to archive their accounts prior to deleting them and they are maintained on the...

Created: August 23, 2017
232382 - SNMP Fail on certain appliance.

Certain devices such as Juniper failed during SNMP discovery.

Created: August 25, 2017
Revised
135275 - Error Retrieving Startup Programs. WMI Problem Related To Registry Key.

When viewing the inventory of Client systems you see the error: &quot;Error retrieving startup programs. WMI problem related to registry key...

Revised: August 24, 2017
156027 - Error status returned when replicating to a share even when file is successfully copied

On Linux and Mac, When files are replicated and the final destination is an SMB share, &nbsp;a failure status of (WEB_ERROR_DEFAULT=99) is returned...

Revised: August 30, 2017
115125 - Editing a saved Helpdesk custom view

You created and saved a custom KACE SMA (Systems Management Appliance)  Helpdesk view but now want to alter the criteria and update.

Revised: August 18, 2017
111786 - IP Addresses and the KACE SMA appliance

IP addresses in the KACE SMA (Systems Management Appliance)  are not always straightforward to deal with.

Revised: August 18, 2017
111243 - My client machines are not checking in, and we have used/currently use web proxies

The KACE Agent does not currently work well with proxies when connecting to the appliance to upload inventory.Typically the LocalSystem user...

Revised: August 18, 2017
114237 - How to create a report that shows computers with a Managed Install enabled from a Replication Share

This articles shows how to create a SQL report that shows Managed Installations assigned to computers on a particular replication share.

Revised: August 18, 2017
111191 - How to Map a Drive letter to the KACE SMA appliance from Windows

How to map a drive letter to the SAMBA Share of the KACE SMA appliance.&nbsp; This is useful for client installs.

Revised: August 18, 2017
111257 - Disabling the KACE SMA Agent Splash Screen prior to 7.0

Instructions for Disabling the KACE SMA Agent Splash Screen prior to 7.0

Revised: August 18, 2017
111224 - How soon after their release will patches be available for me to install from the KACE SMA appliance?

This article will cover how soon after a patch is released from the vendor will it be available for download on the KACE SMA appliance.

Revised: August 18, 2017
111709 - Report - Software on Computers for a given Machine Label

Normally when you create a software based report and try to filter on a Label you are filtering on the labels that are assigned to the software...

Revised: August 17, 2017
115131 - K1000 Scripting - Collect .Net install information from registry

You can use this in a Custom Inventory Rule or a script with a pipe to a text file to gather information found in the registry about installed .NET...

Revised: August 17, 2017
180457 - Unused Patches are not deleting after switching download parameters

When switching the patching configuration settings from &quot; All subscribed files &quot; to &quot; Files detected as missing &quot;, files...

Revised: August 23, 2017
155574 - Upgrading a KACE Systems Management Appliance that is Multiple Versions Behind (Upgrade Path 5.1 to 7.2)

Upgrading the KACE Systems Management Appliance multiple versions requires planning, as it is important to consider the agent versions in the...

Revised: August 29, 2017
111238 - Unable to change the appliance backup time

By default, the KACE SMA (Systems Management Appliance) appliance's backup time is set to 2 AM. If you try to change it, it will still try to run...

Revised: August 18, 2017
146363 - Error Message: Your patch subscription has expired. Please contact support for assistance.

This article provides some preliminary steps which can be taken to resolve license issues before engaging the KACE Support, in order to provide the...

Revised: August 24, 2017
156068 - Missing CD-ROM drive on some Linux target devices when the first command used does not report any drives and does not display an error.

When Inventory is run on Linux target devices, the CD-ROM is missing and no errors are displayed

Revised: August 24, 2017
112030 - Supported applications and operating systems for patching

This article contains a link below that outlines the operating systems, applications, and locales that are supported by the SMA (KACE Systems...

Revised: August 21, 2017
116145 - I have forgotten my password. What do I do now?

See below for a list of different password options for KACE support and your appliance.

Revised: August 21, 2017
188921 - When Auto Refresh is Enabled, The Focus Point Returns To The Top Of The Page Upon Refresh

When Auto Refresh is turned on (so device updates can be seen in real time) and are monitoring a certain part of the list: If it is down from the...

Revised: August 23, 2017
189033 - Agents report inventory every 2 days even with frequency set to 7 days

Devices are being inventoried every 2 days instead of the requested 7 days in ORG settings.&nbsp;

Revised: August 23, 2017
114274 - Machine Labels for Server Roles

Servers on the network that serve special roles such as DNS, Exchange or SQL servers are subject to special rules and circumstances that...

Revised: August 17, 2017
116589 - Report to show tickets opened by month

A quick report showing the number of Tickets opened each month for the last twelve months.

Revised: August 17, 2017
114938 - How to connect to the K1000 Appliance database using MySQL Workbench

This article provides information on where to download the MySQL workbench and a link on how to access the K1000 database using MySQL Workbench

Revised: August 17, 2017
114644 - K1000 Reporting: Tickets opened by quarter for current year

This SQL report will show the number of tickets opened by Quarter for the current calendar year.

Revised: August 17, 2017
130495 - How Often is the Dell Driver Catalog for Dell Servers and Clients Updated on the K1000 Server?

How often is the Dell Driver Catalog for Dell Servers and Clients on the K1000 is updated?

Revised: August 25, 2017
147748 - KACE SMA patch status showing as “downloading”

After a patch job runs multiple machines under the show all link of the patch schedule are showing the status of &quot; downloading &quot;. This...

Revised: August 29, 2017
132572 - Ticket Resolution field loses formatting

When viewing Ticket Resolution filed in edit mode line breaks display correctly. However after saving and viewing in the ticket the line breaks...

Revised: August 30, 2017
136834 - How to call a Visual Basic Script (VBS) inside of the K1000 appliance Scripting module?

The first thing to do is determine how to call a Visual Basic script outside of the K1000 appliance environment and then compare to the K1000...

Revised: August 24, 2017
232110 - How to configure the a KACE SMA or SDA appliance initially

Now and then an appliance need to reinstalled. This KB uses a KACE SMA 7.2.101 as an example. The SDA looks similar

Revised: August 22, 2017
215507 - Can K1000 track utilisation of App-V applications

Can the K1000 do metering on applications being run within App-V

Revised: August 25, 2017
116810 - Deleting a Service Desk queue has caused my KACE SMA appliance to become unresponsive

After deleting a queue from the KACE SMA Help desk, Inventory and other features can become unresponsive. The system may seem non-functional. You...

Revised: August 17, 2017
150688 - K1000 - Relatórios Além do Básico

Nesse v&iacute;deo demonstramos como acessar o banco de dados do seu appliance para executar consultas sobre os dados dispon&iacute;veis. Ainda...

Revised: August 28, 2017
114963 - Single bit ECC errors were detected on the RAID controller

When booting up a physical KACE appliance, a message appears during POST that &#39;Single-bit ECC errors were detected on the RAID controller.&#39...

Revised: August 17, 2017
111731 - Sending Email to Your KACE K1000 appliance Helpdesk

There are several techniques that can be employed when sending mail to your K1000 appliance. This article will highlight a couple of them. If you...

Revised: August 17, 2017
111188 - How to create a bat script to empty users recycle bins

 Creating a script to empty user recycle bins and reclaim disk space.

Revised: August 24, 2017
114237 - How to create a report that shows computers with a Managed Install enabled from a Replication Share

This articles shows how to create a SQL report that shows Managed Installations assigned to computers on a particular replication share.

Revised: August 17, 2017
114285 - K1000 Reporting - Tickets created in last 7 days still open

A report showing tickets created within the last 7 days in the default helpdesk queue that are still open.

Revised: August 17, 2017
232321 - Archive User Accounts

When users are removed from your system, you have an option to archive their accounts prior to deleting them and they are maintained on the...

Revised: August 25, 2017
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