Quest has been named as an ASP "Ten Best Web Support Sites" award winner. Learn more.

Foglight Services

Services
Consulting Services
Educational Services
Support Services
Self Service Tools
Knowledge Base
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials

Our value in delivering services is driven by our people.

Every one of our consultants is assigned to deliver services within specific solutions based on their unique skills and experience. By allowing individuals to specialize within appropriate solution-sets and interrelated technologies, we build a level of expertise most services organizations simply cannot offer.

You can rely on our Professional Services team and our global network of service delivery partners to work with your team to:

  • Assess your current environment to align your technology and business requirements
  • Build a project plan tailored to your requirements with clearly defined expectations
  • Successfully configure, integrate and deploy the solution for maximum results
  • Provide knowledge transfer and promote user adoption for full value
  • Foglight to Remedy Integration Services Pack

    The Foglight to Remedy Integration Services Pack provides those who use BMC Remedy for their service management system with an integration toolkit for forwarding Foglight alarms to Remedy. With its well-defined scope and fixed price, this service pack is a cost effective way of providing you with a faster implementation than a full consulting engagement, making it flexible for your business needs.Benefits:Save valuable time and money with a well-defined process for Remedy integrationQuickly and easily deploy and configure the integration toolkit with help from expertsOvercome internal resource constraintsReview best practices and get help...

    read more

  • Foglight Foundation Services - Onsite

    The Foglight Foundation Services are a prepackaged bundle of onsite service hours designed to facilitate customers with implementing their Foglight database performance monitoring solution. The service will leverage Foglight Subject Matter Experts (“SMEs”) to quickly and expertly apply industry best-practices to deploy, configure, operate and integrate a Foglight solution to meet the customer’s unique database monitoring needs and management requirements.Download Service Description

    read more

  • Foglight Foundation Services - Remote

    The Foglight Foundation Services are a prepackaged bundle of remote service hours designed to facilitate customers with implementing their Foglight database performance monitoring solution. The service will leverage Foglight Subject Matter Experts (“SMEs”) to quickly and expertly apply industry best-practices to deploy, configure, operate and integrate a Foglight solution to meet the customer’s unique database monitoring needs and management requirements.Download Service Description

    read more

  • Foglight to ServiceNow Integration Services Pack

    The Foglight to ServiceNow Integration Service Pack provides those who use ServiceNow for their service management system with an integration toolkit for forwarding Foglight alarms to ServiceNow. With its well-defined scope and fixed price, this service pack is a cost effective way of providing you with a faster implementation than a full consulting engagement, making it flexible for your business needs.Benefits:Save valuable time and money with a well-defined process for ServiceNow integrationQuickly and easily deploy and configure the integration toolkit with help from expertsOvercome internal resource constraintsReview best practices...

    read more