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2016 KMWorld KM Reality Award Finalist
Quest has been named as a finalist for the 2016 KMWorld KM Reality Award. Quest revamped the KM program to identify gaps, rebuild the foundation, enhance the program and increase adoption, which would in turn improve engineer, customer and company success. Some of the pain points that needed to be addressed in the new program training were: why KM is important, misconceptions about KM, and how it benefits employees and customers. Quest put all employees through new training that focused on methodology, benefits and workflow.
2016 Association of Support Professionals (ASP) Ten Best Web Support Sites Award
Quest (formerly Dell Software) has been named as an ASP "Ten Best Web Support Sites" award winner. This prestigious award showcases Quest’s excellence in online service and support. Winners are selected based on 25 separate performance criteria including overall usability, design, and navigation; knowledge base and search implementation; interactive features; community engagement; and the major site development challenge.
2016 Confirmit Achievement in Customer Excellence (ACE) Award
Quest (formerly Dell Software) has been awarded a 2016 Confirmit ACE (Achievement in Customer Excellence) Award for the seventh consecutive year. The accolade demonstrates Quest’s long-term commitment to providing unmatched customer service to its global customer base. The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates Quest’s rigorous application of customer experience processes, and its outstanding performance as measured by those processes.
We are driven to achieve the highest customer satisfaction in the industry but don't take our word for it. See what a few of our customers have to say.
|"Outstanding support from Quest on a complex issue between provisioning systems, Domino environment and Exchange environment, together with R&D (working out custom settings) Coexistence Manager for Notes. Great knowledge, best support I've ever worked with!"|
Jonas Andersson, Messaging/Migration Specialist, Logica Infrastructure Management Consulting (Sweden)
|"Top notch support team and site! You can improve the experience by communicating your methods to other software vendors"|
Jean-Marc Knight, Novalac United Pharmaceuticals
|"Working with Quest support has been a pleasure all round. My issues - ranging from simple questions to complex fault scenarios- have always been resolved quickly, by competent and friendly support staff."|
Christoph Linder - Primus-Solutions AG
|"The Quest support engineer was very helpful and my problem was fixed quickly. Compared to other vendors, this has been the best support experience I've had for a while."|
Sean Ryan, Senior Oracle Database Administrator - Bausch & Lomb
|"How can Quest support improve its support service? It can't! The support guys are brilliant, efficient and friendly, always providing answers quickly - it's an excellent service."|
Simon Rees, Technical Services Manager - Holman Fenwick Willan LLP
|"What would I improve? Nothing! Just keeping excellent support engineers like the one I had would make me happy."|
Chris Burns, Director & Database Consultant - Data Technology Consultants Ltd
|"Your customer support is one of the best I have ever worked with. They are both knowledgeable and extremely helpful. Everyone I have worked with at Dell Support has provided excellent customer support."|
Glenda Mabe, DBA, Teamworks - Georgia Technology Authority
|"I find Quest support to be one of benchmark quality and professionalism."|
David Freyer, Senior Software Design Engineer - National Ground Intelligence Center
|"Support has been consistently responsive, and staff are knowledgeable and effective at resolving issues quickly."
Patrick Smith, Senior database administrator, EPX