Welcome, we are now Quest! Learn more about Support at Quest

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Dell Software was recently acquired by Francisco Partners and Elliott Management Group Read more about the acquisition.

Who We Are

Quest is more than just a name. It reflects our mission to make your information technology work harder for you, by designing it with you. We will continue to provide award-winning online support and deliver solutions that have a real impact on our customers. As a support customer, you will continue to be assisted by our expert technical support engineers and have access to our robust knowledge base and self-service tools.

What You Can Expect

As a support customer, you will continue to be assisted by our expert technical support engineers and have access to our robust knowledge base and self-service tools.

As Quest, we will now be more focused than ever on bringing more great products that will help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business.

To refresh yourself with Quest support policies and procedures, review our Support Guide. To browse our support offering review our Support Services.

View the video and read the FAQ's below to get an overview of Quest and how to get support

 


 

Transition FAQ's

 

Now that Francisco Partners and Elliott Management has acquired the Dell Software group, you may have questions about how this affects you as a support customer. Below you can find answers to some frequently asked questions (FAQs):

Dell will continue to maintain a Software & Peripherals relationship to Quest Software post close—this will enable customers to purchase complete hardware and software solutions from Dell.

Pricing policies are not changing, but they are subject to review to ensure we’re giving our customers the best value.

We ensure that all quotes are valid through the effective date listed on the quote.

Contact your renewal representative, and they will help you get current on your maintenance and support.

There is no change to your partner’s status due to the transaction.

Americas: 800-308-9329, option #3
EMEA: + 353 21 206 4000
Asia-Pacific: + 65 6403 3023

There will be no change in your relationship to Dell or to Quest.

Yes, we will proactively notify customers of changes and new product releases.

There will be a new logo, but other than that you should not see any notable changes.

Your terms will remain the same.

We will accept Dell Software customer purchase orders until 90 days after the transaction closes, provided that the legal terms and conditions are agreed upon. After that date, the purchase order will need to be made out to Quest Software. Our resellers will need to make their purchase orders out to the correct legal entity from day one.

No, the tax ID will not change at this time.

No, aside from the name change, they will remain the same. Here’s a link and reference the US agreement: https://www.quest.com/sla.

Customers using our products will continue to be supported by the current technical support team and use existing systems and practices, under the terms of their current maintenance agreement, which is in line with their service entitlements.

We don’t have any plans to discontinue products at this time.

The product roadmaps will not change as a result of the transaction.

Yes, customers using our products will continue to be supported under the terms of their current maintenance agreement, which align with their service entitlements. Any changes in regards to Support will be provided in separate communications before they are implemented.

Yes, in accordance with your service entitlement.

Sales:
https://quest.com/buy/contact-worldwide-sales.aspx
Americas: 800-306-9329, option # 2
Renewals:
Via Email: supportrenewal@quest.com
Americas: 800-306-9329, option # 2
EMEA: +353 21 206 4000
Asia-Pacific: +65 6403 3023
Accounting:
Via Email: accountsreceivable@quest.com
Americas: 800-306-9329, Option # 5
Support:
https://support.quest.com/manage-service-request
Americas: 800-306-9329, Option # 1