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KACE Systems Management Appliance Services

Our value in delivering services is driven by our people.

Every one of our consultants is assigned to deliver services within specific solutions based on their unique skills and experience. By allowing individuals to specialize within appropriate solution-sets and interrelated technologies, we build a level of expertise most services organizations simply cannot offer.

You can rely on our Professional Services team and our global network of service delivery partners to work with your team to:

  • Assess your current environment to align your technology and business requirements
  • Build a project plan tailored to your requirements with clearly defined expectations
  • Successfully configure, integrate and deploy the solution for maximum results
  • Provide knowledge transfer and promote user adoption for full value
  • KACE Knowledge Transfer Services (Per-Hour)

    Remotely-delivered Knowledge Transfer Services are targeted to Customer’s learning goals are available at an hourly rate based, subject to an agenda as mutually agreed upon by Customer and Quest. The number of hours will be determined based on the customer’s learning goals and the number of topics selected.KACE Knowledge Transfer Services (Per-Hour)

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  • KACE Onsite QuickStart

    This consultative service includes implementation and consulting service with respect to establishing of the KACE Asset Management Appliance (AMA) or KACE Systems Deployment Appliance (SMA) or KACE Systems Management Appliance (SMA).The duration of this configuration service is to be delivered in five (5) consecutive business days during one (1) business week, mutually agreed upon by Quest and the customer. KACE AMA ONSITE QUICKSTART (5 DAYS) SERVICE DESCRIPTIONKACE SDA ONSITE QUICKSTART (5 DAYS) SERVICE DESCRIPTIONKACE SMA ONSITE QUICKSTART (5 DAYS) SERVICE DESCRIPTION 

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  • KACE Systems Management Appliance - Remote QuickStart Service

    The KACE Systems Management Appliance (SMA) Remote QuickStart service provides remote assistance to help get your solution up and running quickly to begin provisioning, managing, securing and servicing your network-connected devices. Whether your team lacks the technical expertise or may not have time to deploy and configure your solution, our KACE subject matter experts guide you through the implementation process using our time-tested implementation methodology. With a KACE solution quickly and efficiently implemented into production, your IT teams are ready to utilize all the Systems Management Appliance features like inventorying your...

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  • KACE Remote Expert Assist

    The KACE Remote Expert Assist service helps get your KACE solution up and running quickly and properly to begin provisioning, managing, securing, and servicing your endpoints.Benefits:Ensure your KACE solution is set up quickly and properlyOvercome internal resource constraintsSave valuable time with help from experts to implement your new solutionLearn best practices to ensure you are using the solution to its fullest potentialChoose from any supported features to design a service solution when you need it most.
     Remote Expert Assist for KACE Appliances Service DatasheetRemote Expert Assist for KACE Appliances Service...

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  • KACE Consulting & Solutions Architecture

    KACE Consulting and Solutions Architecture is custom tailored to your specific needs and desired outcomes.
    These are just a few examples of common engagements that our Consulting and Solutions Architecture teams do. We're happy to talk about these and your other goals to start designing solutions that fit your needs. 

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  • Remote Configuration of a KACE Systems Management Appliance Service Desk

    The Remote Configuration of the KACE Systems Management Appliance Service Desk helps you take full advantage of the KACE Systems Management Appliance's powerful service desk. Whether your team lacks the technical expertise or may not have time to configure your solution, our subject matter experts help you through this process using our tested configuration methodology. Our team helps you quickly build or modify service desk queues, create custom ticket rules, create SQL reports, and implement the user portal in order to maximize your return on investment.  Benefits:  Reduce Service Desk configuration costs  Overcome internal resource...

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  • KACE Health Check

    The KACE Health Check will help you identify potential issues with your KACE deployment and find ways to remediate them quickly for ongoing top performance of your solution. During the health check, our support engineers provide a technical assessment of your KACE deployment to identify and prioritize system improvements. We will share expert knowledge with your IT staff members to make sure everyone is aware of the full potential of your solution and, ultimately, to ensure that your deployment is working as efficiently as possible. Benefits: Gain a complete picture of your KACE environment by reviewing support case history Uncover current...

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