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Stat 6.3 - User Guide

Introduction to Stat Connecting to Stat Change/Service Requests Stat Consoles Tasks and Time Entries Stat Projects Search Engines Reports and Graphs Personal Rules Object Tools and Wizards Change Management for PeopleSoft
Object Management (PeopleSoft) Object Archives (PeopleSoft) Object Migrations (PeopleSoft)
Change Management for Oracle Applications
Object Management (Oracle Applications) Patch Management Object Archives (Oracle Applications) Object Migrations (Oracle Applications)
Change Management for Generic Applications
Object Management (Generic Applications) Object Archives (Generic Applications) Object Migrations (Generic Applications)
Appendix: Troubleshooting Chart Appendix: Migration Options Appendix: User-Specific Parameters Appendix: Supported PeopleSoft Proprietary Objects Appendix: Stat Reports

Logging in to Stat

User access to Quest® Stat® is controlled by standard logon security and user class rights. To connect to the Stat Client, you must enter both a valid user ID and password and be granted the user class right to access the Stat Client (which by default is granted to all user classes but can be removed by system administrators). Once your logon information is authenticated, Stat grants you access and opens the Application Change Management window.

Each Stat user is assigned a unique user ID or user name. The ID, which is between 1 and 10 characters, identifies you in the system. The ID is not case sensitive. The system administrator creates all user IDs.

The first time you log in to Stat, you are prompted to create a password. Your system administrator can configure Stat so that users are required to use any combination of upper or lower case, numeric, and non-alphanumeric characters in their passwords. However, the password must be between 6 and 20 characters in length. As with all passwords, you should not share your Stat password with anyone.

System administrators can also configure passwords to expire at certain intervals, requiring that they be changed from time to time. Your system administrator determines if this option is used. You can also change your password at any time by selecting User Options | Passwords | Change My Password.

Contact your system administrator if you forget your password.

For more information on Stat security settings, see the Stat System Administration Guide, Chapter 3, “Stat Security.”

Double-click the Stat icon on your desktop or select the Stat option on your Windows Start menu.
Enter the same password in the Verify Password field and click OK.

After you have created your new password and successfully logged in for the first time, you can log in to Stat again at a later time simply by entering your user name and password in their respective fields and clicking OK.

Login Errors

For a variety of reasons, you may receive an error message while logging in to Quest® Stat®. The following are common, fairly simple errors. More involved, technical errors are discussed in detail in Appendix: Troubleshooting Chart and in the Stat System Administration Guide, Chapter 3, “Stat Security.”

Unable to Connect to Database

If this error is encountered, make a note of any additional message information and report it to the system administrator. This may indicate that the database is not available.

User ID Is Not Valid

The user ID you entered is not valid in the database. Check your entry for accuracy and retry. If the problem persists, contact your system administrator.

Password Is Not Valid

The password you entered does not match the password for your user ID in the database. Check your entry for accuracy and retry. If the problem persists, contact your system administrator.

Password Has Expired

If you encounter this message, you must change your password or the application will terminate. This message is encountered under the following circumstances:


Intruder Detected

If you enter the incorrect password 6 times in a single login attempt, Stat suspects that you are attempting to break into the system, and locks your account and does not allow any further login attempts. Your password must be reset by a system administrator before you can login again.

Connection Privileges Revoked Due to an Intruder Alert

Your ID is disabled because someone attempted to log in with your ID and incorrect password at least 6 times. Your password must be reset by a system administrator before you can login again.

LDAP Server Login Messages

If your username or password is incorrect, you will receive two messages. The first comes directly from the LDAP server and will help your security administrator in troubleshooting. The second is more user friendly.

Disconnecting from Stat

System administrators have the ability to disconnect users from the Quest® Stat® database. Whenever you are disconnected, either by a system administrator or due to an issue encountered on the network, Stat displays the Connection Manager window, alerting you that you have been disconnected from Stat and that you must exit the application. Any work that has not been saved at the time you were disconnected will be lost.

The Application Change Management Window

Once you have successfully logged in, Quest® Stat® opens its main window, Application Change Management, and activates the Support Console for the current user.

The status bar at the bottom of the window shows information about the current state of the application, such as Ready or Retrieving data.

For more information on the Stat Support Console, see The Support Console .

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