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Reference Materials for Migration 8.15 - Migrating to Microsoft Office 365

Introduction BeforeYou Begin Migration to Microsoft Office 365 Post-Migration Activities Tracking the Migration Progress Hybrid Migration Scenarios Advanced Migration Topics Troubleshooting Migration to Microsoft Office 365

Troubleshooting Migration to Microsoft Office 365

During the migration, a variety of issues may occur. This section describes some common problems and how to solve them, as follows:

Managing Migration Agent for Exchange

Migration Agent for Exchange is the central component in the Office 365 migration workflow. To manage the Migration Agent for Exchange, perform the following:

  1. In Agent Management of Migration Manager for Exchange, select the agent host where Migration Agent for Exchange (abbreviated to MAgE) is installed.
  2. Select the Migration Agent for Exchange entry in the agent list below.

  1. Use the commands in the Migration Agent for Exchange section of the Actions pane to control the agent and view its log.

Caution: If the agent consistently fails to start, try reinstalling it. For that use the Repair Agent action item.

Other Problems: Checking the Logs

If an unknown error occurs, you should refer to the logs written by the Migration Manager. The logs for the console and the agent are stored on the corresponding computers in the following locations:

Migration Manager for Active Directory (Microsoft Office 365)

Console log:

On any supported operating system Migration Manager for Active Directory (Office 365) console log is located at the following path: %PROGRAMDATA%\Quest Software\Migration Manager for Active Directory\Directory Migration\QsDirectoryMigrationEngine.log.

Agent log:

On any supported operating system Directory Migration Agent log is located at the following path: %PROGRAMDATA%\Quest Software\Migration Manager for Active Directory\Directory Migration\QsDirectoryMigrationAgent.log.

Migration Manager for Exchange

Console log:

On any supported operating system Migration Manager for Exchange console log is located at the following path: %ProgramFiles%\Quest Software\Migration Manager\Exchange Data\EMWMigration.log.

Agent log:

To view Migration Agent for Exchange log, use the Open Log action item as described in the Managing Migration Agent for Exchange section.

Public folder synchronization agents logs:

Log files are located at the installation path for the agents.

By default the shared QMMEx$ServerName$ folder is created in the %SystemRoot%\System32 folder. On 64-bit Microsoft Exchange, the default shared folder is created in the %SystemRoot%\SysWOW64 folder.

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