During the migration, a variety of issues may occur. This section describes some common problems and how to solve them, as follows:
Introduction
BeforeYou Begin
Checking the Requirements
Preparing Source Exchange Environment
Preparing Microsoft Office 365 Environment
Migration to Microsoft Office 365
Assessing Microsoft Office 365 Deployment Readiness
Setting Up Company Domains in Microsoft Office 365
Creating Office 365 Administrative Accounts
Performing Public Folder Synchronization
Configuring Regional Settings for Office 365 Administrative Accounts
Disabling Calendar Repair Assistant
Registering Microsoft Office 365 as Migration Destination
Migrating Recoverable Items Subfolders
Provisioning User Accounts in Office 365
Post-Migration Activities
Installing Directory Migration Agent
Configuring Migration Pair
Dividing Migration Scope into Collections
Configuring Object Matching
Configuring Attribute Mapping
Migrating Objects to Microsoft Office 365
Synchronizing Calendars
Setting Up a New Office 365 Calendar Synchronization Job
Adding a New Office 365 Calendar Collection
Starting Calendar Synchronization
Synchronizing Public Folders
Caveats
Synchronizing Public Folders by Legacy Exchange Agents
Migrating Mailboxes
Setting Up a New Public Folder Synchronization Job
Adding a Public Folder Collection
Starting Public Folder Synchronization
Synchronizing Public Folders by MAgE
Redirecting Email to Microsoft Exchange Online
Updating Outlook Profiles
Decommissioning Exchange Servers (Optional)
Switching to Other Directory Synchronization Tools (Optional)
Tracking the Migration Progress
Hybrid Migration Scenarios
Acquisition with a Hybrid
Advanced Migration Topics
Establish Mail Flow to Source Exchange Organization
On-Premises Directory Migration
On-Premises Mailbox Migration
User Matching
Cloud Directory Migration
Cloud Mailbox Migration
Complex Acquisition with a Hybrid
Establish Mail Flow to Source Exchange Organization
On-Premises Directory Migration
On-Premises Mailbox Migration
Cloud Directory Migration
User Matching
Cloud Mailbox Migration
Reorganization or Upgrade with a Hybrid
Complex Reorganization or Upgrade with a Hybrid
Supporting Single Sign-On (SSO) using Migration Manager
Interoperating with Microsoft Azure AD Connect
Troubleshooting Migration to Microsoft Office 365
Troubleshooting Migration to Microsoft Office 365
Managing Migration Agent for Exchange
Migration Agent for Exchange is the central component in the Office 365 migration workflow. To manage the Migration Agent for Exchange, perform the following:
- In Agent Management of Migration Manager for Exchange, select the agent host where Migration Agent for Exchange (abbreviated to MAgE) is installed.
- Select the Migration Agent for Exchange entry in the agent list below.
- Use the commands in the Migration Agent for Exchange section of the Actions pane to control the agent and view its log.
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Caution: If the agent consistently fails to start, try reinstalling it. For that use the Repair Agent action item. |
Other Problems: Checking the Logs
If an unknown error occurs, you should refer to the logs written by the Migration Manager. The logs for the console and the agent are stored on the corresponding computers in the following locations:
Migration Manager for Active Directory (Microsoft Office 365)
Console log:
On any supported operating system Migration Manager for Active Directory (Office 365) console log is located at the following path: %PROGRAMDATA%\Quest Software\Migration Manager for Active Directory\Directory Migration\QsDirectoryMigrationEngine.log.
Agent log:
On any supported operating system Directory Migration Agent log is located at the following path: %PROGRAMDATA%\Quest Software\Migration Manager for Active Directory\Directory Migration\QsDirectoryMigrationAgent.log.
Migration Manager for Exchange
Console log:
On any supported operating system Migration Manager for Exchange console log is located at the following path: %ProgramFiles%\Quest Software\Migration Manager\Exchange Data\EMWMigration.log.
Agent log:
To view Migration Agent for Exchange log, use the Open Log action item as described in the Managing Migration Agent for Exchange section.
Public folder synchronization agents logs:
Log files are located at the installation path for the agents.
By default the shared QMMEx$ServerName$ folder is created in the %SystemRoot%\System32 folder. On 64-bit Microsoft Exchange, the default shared folder is created in the %SystemRoot%\SysWOW64 folder.