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Rapid Recovery 6.4 - User Guide

Introduction to Rapid Recovery The Core Console Repositories Core settings Managing privacy Encryption Protecting machines
About protecting machines with Rapid Recovery Understanding the Rapid Recovery Agent software installer Deploying Agent to multiple machines simultaneously from the Core Console Using the Deploy Agent Software Wizard to deploy to one or more machines Modifying deploy settings Understanding protection schedules Protecting a machine About protecting multiple machines Enabling application support Settings and functions for protected Exchange servers Settings and functions for protected SQL servers
Managing protected machines Credentials Vault Snapshots and recovery points Replication Events Reporting VM export Restoring data Bare metal restore
About bare metal restore Differences in bare metal restore for Windows and Linux machines Understanding boot CD creation for Windows machines Managing a Linux boot image Performing a bare metal restore using the Restore Machine Wizard Using the Universal Recovery Console for a BMR Performing a bare metal restore for Linux machines Verifying a bare metal restore
Managing aging data Archiving Cloud accounts Core Console references REST APIs Glossary

Viewing events for a protected machine

On the Events page, you can view the jobs that occurred or are in progress for the protected machine you selected. Buttons at the top of the page let you navigate to lists of jobs in each of the three categories of activities:

  • Tasks. A job that the Rapid Recovery Core must perform to operate successfully.
  • Alerts. A notification related to a task or event that includes errors and warning.
  • Journal. A composite of all protected machine tasks and alerts.

The following table includes descriptions of each element on the Events page.

Table 3: Events page elements
UI Element Description

Search keyword

Lets you search for a specific item within each category. Available for tasks only.


To narrow your results, you can enter a date at which to begin searching. Available for tasks only.


To narrow your results, you can enter a date at which to stop searching. Available for tasks only.

Status icons

Each icon represents a different job status. For alerts and tasks, clicking one of the icons lets you filter the list by that status, essentially generating a report. Clicking the icon a second time removes the filter for that status. You can filter by more than one status. Statuses include:

  • Active. A job that is in progress.
  • Queued. A job that is waiting for another job to complete before it can initiate.
  • Waiting. A job waiting for your approval or completion, such as a seed drive. (For more information about seed drives, see Replication.)
  • Complete. A job that completed successfully.
  • Failed. A job that failed and did not complete.

Service icon

This button adds services jobs to the list of jobs. When you click this icon, a smaller service icon appears on each status icon, which lets you filter by service jobs that have those statuses (if any exist). Examples of services jobs include deleting index files or removing a machine from protection.

Export type drop-down list

The drop-down list includes the formats to which you can export the event report. Available for tasks only. It includes the following formats:

  • PDF
  • HTML
  • CSV
  • XLS
  • XLSX

      (Export icon)

Converts the event report to the format you selected. Available for tasks only.

Page selection

Event reports can include several jobs across multiple pages. The numbers and arrows at the bottom of the Events page let you navigate the additional pages of the report.

The Events page displays all events in a table. The following table lists the information shown for each item.

Table 4: Detailed information for the Event summary table
UI Element Description


Shows the status for the task, alert, or journal item. Available for alerts or journal items, click the header to filter the results by status.


Name is available for tasks only. This text field lists the task type that completed for this protected machine. Examples include transfer of volumes, maintaining repository, rolling up, performing mountability checks, performing checksum checks, and so on.

Start Time

Available for tasks, alerts, and journal items. Shows the date and time when the job or task began.

End Time

Available for tasks only. Shows the date and time when the task completed.

[Job Details]
      Job Details

Available for tasks only. Opens the Monitor Active Task dialog box, so you can view details of the specific job or task. These details include an ID for the job, rate at which the Core transferred data (if relevant), elapsed time for the job to complete, total work in amount of gigabytes, and any child tasks associated with the job.


Available for alerts and journal items. This text field provides a descriptive message of the alert or journal item.

Viewing the More menu for a protected machine

The More menu offers additional options to help manage the selected a protected machine. To access these tools, click the More drop-down menu and select from one of the options described in the following table.

Table 170: Tools accessible from the More option for a protected machine
Icon UI Element Description

[System information]

System Information

Shows information about the protected machine, system information, volumes, processors, network adapters, and IP addresses for this machine.

For more information, see Viewing system information for a protected machine.



From the Local Mounts pane, you can view or dismount volumes mounted locally. From the Remote Mounts pane, you can view or dismount volumes mounted using the Local Mount Utility.

For information on dismounting volumes, see Dismounting recovery points.

For information on mounting a recovery point locally, see Mounting a recovery point or Mounting a recovery point volume on a Linux machine, respectively.

[Retention Policy]

Retention Policy

Lets you specify a retention policy for the selected machine. You can choose to use the Core's default policy, or you can differentiate the retention policy for this machine only. For more information, see Customizing retention policy settings for a protected machine.



Lets you specify a custom notification group for events pertaining to the selected machine. This does not change the notifications already set on the Core. For more information, see Configuring notification groups.

[Agent log]

Agent Log

Lets you download and view the log file for a machine protected using the Rapid Recovery Agent software. For more information, see Downloading and viewing the log file for a protected machine.


The purpose of this section is to provide an introduction and overview of the Rapid Recovery Representational State Transfer (REST) Application Program Interfaces (APIs), their use, and their function.

The Rapid Recovery Web Service APIs are RESTful and let you automate and customize certain functions and tasks within the Rapid Recovery software solution to assist you with meeting your business objectives.

These APIs are accessible from the Downloads page of the Rapid Recovery License Portal.

Topics include:

Intended audience

Rapid Recovery APIs are intended for use by application developers who want to integrate and extend Rapid Recovery in their application, as well as administrators who want to script interactions with the Rapid Recovery Core server.

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