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Rapid Recovery 6.4 - User Guide

Introduction to Rapid Recovery The Core Console Repositories Core settings Managing privacy Encryption Protecting machines
About protecting machines with Rapid Recovery Understanding the Rapid Recovery Agent software installer Deploying Agent to multiple machines simultaneously from the Core Console Using the Deploy Agent Software Wizard to deploy to one or more machines Modifying deploy settings Understanding protection schedules Protecting a machine About protecting multiple machines Enabling application support Settings and functions for protected Exchange servers Settings and functions for protected SQL servers
Managing protected machines Credentials Vault Snapshots and recovery points Replication Events Reporting VM export Restoring data Bare metal restore
About bare metal restore Differences in bare metal restore for Windows and Linux machines Understanding boot CD creation for Windows machines Managing a Linux boot image Performing a bare metal restore using the Restore Machine Wizard Using the Universal Recovery Console for a BMR Performing a bare metal restore for Linux machines Verifying a bare metal restore
Managing aging data Archiving Cloud accounts Core Console references REST APIs Glossary

Viewing events using tasks, alerts, and journal pages

From the Core console, you can view events for the Core, and you can view events for a specific protected or replicated machine.

The Events pages on the Core Console display a log of all system events related to the Rapid Recovery Core. To access and view events for the Core, click [Events]

The Events pages for a specific protected or replicated machine display a log of events related to that specific machine. To access and view events for a selected machine, click the machine name in the Protected Machines menu, and from the machine Summary page, click the Events menu.

Events pages (on the Core or a specified machine) are available in three views: Tasks, Alerts, and Journal.

Added to definition of Task.
All items shown in any category is an event. These views allow you to filter details about various subsets of events, as appropriate. The default view is to show tasks.

  • A task is an event related to a job. A job is a process that the Rapid Recovery Core must perform. Each job has a current state, and a start and end time and date. Some tasks are initiated manually or scheduled by the user. Examples include forcing a snapshot, scheduling a backup, or performing a restore from a recovery point. Other tasks are automatic functions, such as running nightly jobs, or performing rollup using the default retention policy.
  • An alert is a priority event, such as an error, warning, or important informational message. If you request notifications of any specific events, these notifications appear in the Alerts subset.
  • The journal shows a complete list of all logged events (for the Core, or the selected machine, as appropriate). This list is more comprehensive, showing jobs, high priority events, and lower priority events. This category includes passive and non-job events (such as the Core starting successfully, or reporting status from the license portal).

Complete the steps in the following procedures to view tasks, alerts, or a journal of all events:

Viewing tasks

A task is a job that the Rapid Recovery Core must perform, such as transferring data in a regularly scheduled backup, or performing a restore from a recovery point.

NOTE: As a task is running, it is listed in the Running tasks drop-down menu at the top of the Core Console. Clicking a running task opens the Monitor Active Task dialog box. From here you can cancel one or more running tasks. For more details, see the topic Viewing running tasks from any Core Console page. You can also suspend the scheduling of future tasks on the Core. This is useful, for example, when performing OS upgrades or server maintenance. For more information about this function, see the topic Suspending or resuming scheduled tasks.

Complete the following steps to view tasks specifically for the Rapid Recovery Core, or to view tasks associated with a specific machine.

  1. To view all tasks for the Rapid Recovery Core, from the icon bar, click [Events] 
    (Events). The default view displays all tasks for the Core.

    If you want to view tasks for a specific protected machine, then navigate to the Summary page of the specified machine, and then click the Events menu. The default view displays all tasks for the selected machine.

  2. Optionally, to filter the list of tasks by keyword, start date, end date, or any combination, do the following, and then press Enter:
    1. To filter by keyword, enter the keyword in the Search keyword text box.
      For example, you can filter by key words such as "rolling up," "archive," "export," or "transfer."
    2. To filter by start date and time, enter the starting date and time using one of the following options:
      • In the From text box, type the date and time in format MM/DD/YYYY HH:MM AM/PM. For example, to search from the first day of January in 2016 at 8:00 AM, enter 1/1/2016 8:00 AM.
      • To select the current date and time, click the [Calendar] 
        Calendar widget in the From text box and then click the current date. The current time automatically appears.
      • Click the [Calendar] 
        Calendar widget, select the date, then click the [Clock] 
        Clock widget and select the desired time using the controls. Click away from the calendar to accept the selected changes.
    3. To further refine the list of tasks that appears, you can also define an end date and time in the same format.

      The list of tasks is immediately filtered based on the criteria you selected.

  3. Optionally, you can filter the tasks appearing in the list as follows:
    Option Description
      To see only active tasks, click the Active tasks icon.
      To see only tasks that are in the queue awaiting performance, click the Queued tasks icon.
    [Waiting tasks] 
      To see only tasks that are waiting to be performed, click the Waiting tasks icon.
    [Completed tasks] 
      To see only tasks that have been completed, click the Completed tasks icon.
    [failed tasks] 
      To see only tasks that have failed, click the Failed tasks icon.
    To see all events, including the service events for the Core that are not displayed by default, click the Service icon.
  4. To export the list of tasks, select a format from the list and then click [Export] 
    Export. In the resulting dialog box, confirm the export and then click OK.

    You can export using the following formats:

    Table 103: Export formats
    Format Description
    PDF Portable Document Format (default export format)
    HTML Web page format
    CSV Comma-separated values
    XLS Microsoft Excel 1997 - 2003 Workbook
    XLSX Excel Workbook
    The file of the type you selected is downloaded to the default location on the Core server.
  5. Click the [Job details] 
    Job Details icon for any task to launch a new window with task details.

Viewing running tasks from any Core Console page

To complete this procedure, there must be a task currently running on the Rapid Recovery Core.

Rapid Recovery Core offers a quick way to view tasks that are currently running on the Core from any page of the Core Console.

On the right side of the button bar is the Running tasks queue. In lower screen resolutions, or if the browser window is not fully expanded, the queue appears as an Events [Running Tasks] icon. When one or more tasks are running, a number indicating the number of tasks currently running on the Core appears next to the queue, and the icon becomes animated. You can click the queue to reveal a drop-down list of running tasks and complete the actions described in the following procedure.

  1. On the Core Console, while a task is running, click [Running Tasks] Running tasks.
    A small box appears, showing the type of tasks running and their progress, and presents options for canceling one or more of the tasks or for seeing more details.
  2. To cancel one or more of the running tasks, complete one of the following options:
    • To cancel a single task, click the X beside the task description.
    • To cancel all running tasks, click Cancel All.
  3. To view more details about a running task, click the task description.
    The Monitor Active Task window opens and displays details such as progress and start time.

For more information, see the following related tasks:

Suspending or resuming scheduled tasks

To resume the Core scheduler, it must first be paused, as described in step 3.

The Core tracks tasks based on a schedule. Transfers for backup, replication, and archiving can all be scheduled; reports can be generated weekly or monthly; and so on. When the time comes for a scheduled task to occur, the job is placed in a queue, and jobs are accomplished consecutively or concurrently, based on priority. This feature is known as the Core scheduler.

Users can now notify the Core to suspend the scheduler. When suspended, future jobs that otherwise would be scheduled automatically to run on the Core are held temporarily in a queue, and no new tasks are scheduled. This function is useful in situations such as performing OS updates, software installations, or maintenance on the Core server. When suspended, jobs accumulate in the queue but do not start until the Core scheduler function is explicitly resumed. In the interim, a banner is displayed across the Core Console indicating that the Core scheduler is paused.

NOTE: This feature prevents tasks that would soon be scheduled from running. To view or cancel tasks that are already queued without suspending future tasks, see the topic Viewing running tasks from any Core Console page.

Complete the following steps to suspend or resume the Core scheduler function.

  1. Navigate to the Rapid Recovery Core Console.
  2. On the icon bar, click [Running Tasks] (Events).
    The Tasks page is displayed.
  3. To suspend the Core scheduler function, do the following:
    1. Click [Suspend] 
      Suspend Scheduler.
    2. In the dialog box, if you want to cancel all running tasks and suspend future tasks, select Cancel Active Tasks and Suspend.
    3. To suspend future tasks only, click Suspend.
    Tasks are suspended, and a banner is displayed on all pages of the Core Console notifying you that all scheduled tasks are suspended.
  4. To resume suspended tasks, from the Tasks page, click [Suspend] 
    Resume Scheduler.

NOTE: When the scheduler is suspended, you can also click Resume at the top of the Core Console.


For more information, see the following related tasks:

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