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NetVault 13.0 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors Safe Mode in NetVault

Configuring timeout period for client operations

You can modify the Web Service configuration settings to resolve any timeout errors that occur during client operations like browsing or opening the selection tree nodes. These settings can be configured from the NetVault Server Settings page.

On the NetVault Server Settings page, under Services, click Web Service. In the Web Service dialog box, configure the following setting.

Physical Client Short Timeout

The amount of time the Web Service waits for short duration operations, like requesting the plug-in list for a client.

The default timeout period is 30 seconds. You can change it to any value between 10 and 120 seconds.

Physical Client Medium Timeout

The amount of time the Web Service waits for medium duration operations, like removing a server (for example, Database Server).

The default timeout period is 60 seconds. You can change it to any value between 60 and 120 seconds.

Physical Client Long Timeout

The amount of time the Web Service waits for long duration operations, like populating the selection tree.

The default timeout period is 3,000 seconds. You can change it to any value between 120 and 60,000 seconds.

Click Apply to apply the new settings and close the dialog box.

Configuring timeout period for saveset removal request

By default, the timeout period for saveset removal request is set to 600 seconds. When the Web Service Worker Process (nvwsworker) sends the delete request to Media Manager, it waits for 600 seconds. If the Media Manager is unable to complete the request within this period, the Web Service Worker Process times out and reports an error (“Failed to receive reply from Media Manager”). If you receive this error, change the SavesetRemoveTimeout setting in the webservice.cfg file.

Open the file webservice.cfg in a text editor. You can find this file in the config directory under the NetVault installation directory.
In the [WebService] section, configure the value for the SavesetRemoveTimeout setting:

Configuring Auditor Daemon settings

This section includes the following topics:

About Auditor Daemon

The Auditor Daemon (nvavp) tracks and controls all user activities in NetVault. This process runs on the NetVault Server. The Auditor Daemon validates each user request, and depending on the assigned privileges, allows or denies a request. Audit log messages are stored in the NetVault Database.

By default, the Auditor Daemon logs every user activity regardless of whether the request is granted or denied. It automatically deletes the log messages that are older than 31 days. You can configure the Auditor Daemon to log only failed user requests. You can also modify the default settings to change the maximum age for log messages.

You can modify the Auditor Daemon settings from the Change Settings page.

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