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NetVault 13.0 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors Safe Mode in NetVault

Changing the trace directory location

By default, the trace container directory is created under the NetVault installation directory. You can modify the default settings to specify a new location for the container directory. When tracing is enabled, a session directory is created under the container directory; all trace files generated during the session reside in this directory.

 
* 
NOTE: The trace container directory cannot be changed when tracing is enabled.
To change the trace container directory:
1
In the Navigation pane, click Change Settings.
2
To change the trace directory:
•
For the NetVault Server: On the NetVault Server Settings page, under System and Security, click Diagnostic Tracing.
•
For the NetVault Client: On the NetVault Server Settings page, click Clients. In the NetVault Clients table, select the client, and click Next. Under System and Security, click Diagnostic Tracing.
3
On the Diagnostic Trace Settings page, click Trace Configuration. In the Trace Configuration Options dialog box, configure the following setting:
•
Trace Container Directory: Specify the new location for the trace container directory. You must provide the full filepath.
4
Click Apply to apply the new settings and close the dialog box.

Enabling tracing using Txtconfig

You can use the Txtconfig utilities to enable tracing at service startup. At service startup, tracing is enabled on all processes. The Txtconfig utilities do not provide the options to start tracing immediately, start and stop tracing at the specified time, or enable tracing for specific processes.

To enable diagnostic tracing using Txtconfig:
1
In a terminal or command prompt window, type txtconfig, and press Enter or Return.
2
On the Machine page, press p to view the main menu, and then press the option number for the Diagnostic Tracing page.
3
Press the option number for the Enable trace on service startup setting to change the value to ON.
4
To save the settings and quit Txtconfig, press s, and then press q.
 
* 
NOTE: Tracing is not enabled until the next service startup. For more information about restarting the NetVault Service, see Starting or stopping the NetVault Service.

Disabling tracing

Tracing can affect performance and generate large amounts of data on the server and client machines. After your issue is resolved, make sure that tracing is disabled on all relevant NetVault machines.

To disable diagnostic tracing:
1
In the Navigation pane, click Change Settings.
—or—
In the Navigation pane, click Manage Clients.
—or—
In the Header pane of NetVault WebUI, click Diagnostics warning, the Manage Clients page is displayed.
2
To disable diagnostic tracing from Change Settings:
•
For the NetVault Server: On the NetVault Server Settings page, under System and Security, click Diagnostic Tracing.
•
For the NetVault Client from Change Settings: On the NetVault Server Settings page, click Clients. In the NetVault Clients table, select the client, and click Next. Under System and Security, click Diagnostic Tracing.
3
On the Diagnostic Trace Settings page, click Disable Tracing.
4
To disable diagnostic tracing for the NetVault Client from Manage Clients page:
•
Clear the Trace Status check box for the selected clients. In the Confirm Disable Trace dialog box, click Ok.
—or—
•
Select the client, and click Disable Tracing. In the Confirm Disable Trace dialog box, click Ok.

Deleting trace session directories

If trace files are no longer required, you can delete the session directories to remove all trace files generated during the selected sessions.

To delete the trace session directories:
1
In the Navigation pane, click Change Settings.
2
To delete trace session directories:
a
From the NetVault Server: On the NetVault Server Settings page, under System and Security, click Diagnostic Tracing.
a
From a NetVault Client: On the NetVault Server Settings page, click Clients. In the NetVault Clients table, select the client, and click Next. Under System and Security, click Diagnostic Tracing.
3
In the list of trace sessions, select the sessions that you want to delete. You can select multiple trace session directories.
4
Click Delete, and in the confirmation dialog box, click OK.
 
* 
NOTE: You cannot delete an active trace session directory.

 

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