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KACE Desktop Authority 11.1 - ExpertAssist User Guide

User Guide
Copyright TOC Overview User Interface Home Remote Control File Transfer Help Desk Chat Computer Management Computer Settings Server Functions Scheduling and Alerts Performance Monitoring Security Preferences Custom Pages WAP and PDA Interface About Us

Automatic Logon

This option lets you enable or disable Windows autologon feature.

Enabling autologon will cause the remote computer to bypass the logon screen after system startup and log in with the username and password specified here.

Using Enabled autologon is a potential security risk: the username and password are stored in the registry in clear-text format.

Shared Resources

This function gives a detailed report of all shared resources on the remote computer, including shared folders, administrative shares, and printers etc.

The Path link (in the right hand pane)

The link to the Path in the right hand pane of the window takes you to the directory in File Manager.


The Connections list shows open connections and number of open files, if any.

Locked files are listed in the Files list.

To forcibly close these connections and files:

Click on the Close button.

Access permissions active on the object can also be listed and changed to your needs. Accept permissions for administrative shares are not shown since permissions cannot be set on them.

The Delete button removes sharing from the object.

To download a CSV file containing the list of all network shared resources available on the remote computer:

Click the Export button in the left-hand frame of the page.

To download a CSV file containing detailed information for the currently selected shared resource:

Click the Export button in the right-hand frame of the page.

Automatic Priorities

Automatic Priorities lets you direct ExpertAssist to automatically change process priorities. If you have ever wanted to run a backup on your server without impacting performance or archive a huge directory structure using zip/WinZip on a live web server without putting additional load on the machine you will find this feature useful. Likewise if you have ever wanted your workstation to be responsive while you browse the web on your workstation during a lengthy compile, you may set the browser process to have a higher priority than the compiler.

To set the priorities:

  1. When you click on Automatic Priorities, you are taken to a page that shows you a list of executables and their target priorities. By default, the list is empty, so you will need to click on the Create button, , in the toolbar.
  2. On the dialogue that comes up, enter the name of the executable, and select the target priority from the drop-down list.

    The name of the executable is without paths, so, for WinZip it is WINZIP.EXE, for the Microsoft C compiler it’s CL.EXE, etc.

    The target priority is usually Normal. This puts your process in the same priority class as the screen saver, meaning that it will only get a chance to make any progress if it does not compete for CPU power with the processes with a higher priority class.

    You can also select a target CPU or a CPU core for the process. This allows you to divide processes amongst CPUs on an SMP machine to suit your needs.

  3. Click on Add and you are taken back to the previous list that is now showing your executable’s name and the priority class you selected.

If there are entries in the list, ExpertAssist will scan the process list on your machine every ten seconds, looking for the process names you entered. If ExpertAssist finds one and its priority class does not match the one you specified it will be changed to your preference.

Click the Export button to download a CSV file containing the list of custom process priority management rules to your local computer.

Server Functions

Under Server Functions you can find all the pages you'll need to make use of ExpertAssist’s powerful FTP capabilities.

ExpertAssist comes with an extremely versatile FTP server. You can set up an unlimited amount of FTP servers on one computer, each with its unique IP address and port combination. You can create users and groups for your FTP server, or you can use the built-in Windows accounts for rights management.

If logging has been enabled on the Log Settings page of the Preferences object, the FTP Server will log all user activity to the main ExpertAssist log file (DesktopAuthority.log).

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