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KACE Desktop Authority 11.1 - ExpertAssist User Guide

User Guide
Copyright TOC Overview User Interface Home Remote Control File Transfer Help Desk Chat Computer Management Computer Settings Server Functions Scheduling and Alerts Performance Monitoring Security Preferences Custom Pages WAP and PDA Interface About Us

Fields displayed in the file manager

Fields of the File Manager

The File Manager has the following columns in its view:


A small icon indicating the file type


File name and extension


File size


Last modification time


When hovering over a file or folder in the currently selected drive, a tooltip will be displayed containing the following information:


File name and extension


File size


File attributes (i.e. read-only, system, etc.)


File creation time


Last modification time


Last time the file/folder was accessed


Indicates what actions the user can perform on the object (i.e. read, write, change, etc.)


The owner of the file/folder


The Go field accepts a path name.

Enter a directory (for example C:\Windows\System32\Drivers) and click on the Go button. This will immediately take you to the requested location, without having to click your way there. This can be especially helpful over slow connections.

Clicking on the header fields will change the sorting order of the file list to the relevant column.
For example, to sort files by modification time rather than name, simply click on the header field for that column. To sort in descending order, click the header field of the currently active sorting field again.

User Manager

When you click on User Manager under the Computer Management object you will be able to access ExpertAssist’s full-blown User Manager. User Manager supports all the features of Windows' built-in User Manager including user and group maintenance.

Figure 9: The User Manager window.

Click Add user on the Users tab to add a new local user to the computer.

Click on an existing User name to modify the account settings.

On the Groups tab, click Add group to add a new local group or click on an existing group to manage the group settings.

Add User

Figure 10: The Add User window.

User name

Enter the new user account name.


Enter the user account password.

Confirm password

Type the password again to confirm it.

Full name

Enter the user's display name.


Enter any text to describe the user account.

User must change password at next logon

Select this box to force the user to reset the password at the next logon.

User cannot change password

Select this box to disallow the password to be changed.

Password never expires

Select this box to enable the password to never expire.

Account disabled

Select this box to disable the selected user account.

Account locked out

Read-only setting that specifies the user account is locked out. This user may not log on to the network.

Home directory

Specify a shared network folder as the home directory.

Drive letter assigned to home directory

Specify the network drive letter to which the home directory will be mapped to.

Logon script

Enter the name of the logon script.

Profile path

Enter the path to the mandatory or roaming user profile.

Manage User

The Manage User dialog presents the same configuration settings as the Add User dialog. The Manage User dialog also presents several different user account statuses—Last logon, Last logoff, Account expires, Password last changed, Bad password count and Number of successful logons.

Figure 11: The Manage User dialog.

Last logon

The date and time of the last time the user logged on to the computer.

Last logoff

The date and time of the last time the user logged off to the computer.

Account expires

The date and time the user account is set to expire.

Password last changed

The date and time of the last time the user password was changed.

Bad password count

A count representing the number of times a bad password was entered during logon.

Number of successful logons

A count representing the number of times a successful logon has occurred.


Save all changes made to the user account.

Change Password

Modify the current password.


Change the current user name.


Delete the user account.


View the local groups the user is a member of.


Go back to the User Manager page.

New Group

Figure 12: The Add New Global Group dialog.

Group name

Enter the name of the new group.


Enter a group description.

Manage Group

The Manage local group dialog displays Group Members and Non-Group Members.

A group can also be renamed or deleted here.

Event Viewer

If you select Event Viewer under the Computer Management object, you can view the NT logs of the remote machine. This feature is very much like Windows Event Viewer snap-in.

(For Windows 7 and above operating systems) The Application and Services Logs are also available on the page. You will see a listing of log entries on your screen.

Click on an entry in the list to display its details.

Click the Export button to download a CSV file containing a table of the currently shown events.

You can choose to clear the contents of the log file by pressing the Delete button in the toolbar.

If you specify a filename, the event log will be backed up before being erased.

You can also have the ExpertAssist send email alerts to a specified email address when log entries matching a given criteria are entered into any of the event logs. For more information on this feature and its uses, select the Scheduling & Alerts object in the navigation pane. See Email Alerts.


When you click on Services under the Computer Management object you will see a list of services running on the remote machine. The Services page displays the names and statuses of all the services installed on the remote machine.

In the list of objects, the status field shows Started, Stopped, etc. ExpertAssist looks through the list of services, and if it finds one that is set to start automatically but is not running, current service status is colored in red. This alerts you to the fact that the service should be running, but isn't.

Click the Export button to download a CSV file containing the list of all the services available on the remote computer containing services names, statuses, startup types and description.

To view and/or configure a service:

  1. Double-click on the service name to view more details about the selected object and control it.
  2. You can change its startup and logon options.
  3. When specifying a user account to be used by a service, it must be in DOMAIN\USER form. If you want to use a local user account, you can type .\USER. Be sure to provide this local user account with the right to logon as service.
  4. Dependencies can also be viewed by selecting the Dependencies tab.
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