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DR Series DR4300e - Owner's Manual

DR4300e system overview Technical specifications Initial system setup and configuration Pre-operating system management applications
Options to manage the pre-operating system applications System Setup Dell Lifecycle Controller Boot Manager PXE boot
Installing and removing system components
Safety instructions Before working inside your system After working inside your system Recommended tools Front bezel (optional) System cover Cooling shroud Cooling fans Cooling-fan assembly System memory Processors and heat sinks PCIe card holder Cable retention bracket Integrated storage controller card Expansion cards and expansion card riser Internal dual SD module (optional) Network daughter card Internal USB memory key (optional) System battery Power supply units (PSU) System board Trusted Platform Module Hard drives Hard drive backplane SD vFlash card (optional) Control panel assembly
Using system diagnostics Jumpers and connectors Troubleshooting your system

Troubleshooting external connections

Before troubleshooting any external devices, ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices.

Troubleshooting the video subsystem

* 
NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console. If this option is not selected, local video is disabled.
1.
Check the cable connections (power and display) to the monitor.
2.
Check the video interface cabling from the system to the monitor.
3.
Run the appropriate diagnostic test.

If the tests run successfully, the problem is not related to video hardware.

If the tests fail, see the Getting help section.

Related references 
Getting help

Troubleshooting a USB device

* 
NOTE: Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7.
1.
Disconnect the keyboard and/or mouse cables from the system and reconnect them.
2.
If the problem persists, connect the keyboard and/or mouse to another USB port on the system.
3.
If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled.
* 
NOTE: Older operating systems may not support USB 3.0.
4.
Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved.
5.
In iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.
6.
If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or mouse.
If the problem is not resolved, proceed to step 7 to troubleshoot other USB devices attached to the system.
7.
Turn off all attached USB devices, and disconnect them from the system.
8.
Restart the system.
9.
If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the Integrated Devices screen. If your keyboard is not functioning, use remote access to enable or disable the USB options.
10.
Check if USB 3.0 is enabled in System Setup. If it is enabled, disable it and restart your system.
11.
If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings. See the System board jumper setting section
12.
In the IDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.
13.
Reconnect and turn on each USB device one at a time.
14.
If a USB device causes the same problem, turn off the device, replace the USB cable with a known good cable, and turn on the device.

If all troubleshooting fails, see the Getting help section.

Related references 
Getting help
System board jumper settings

Troubleshooting iDRAC Direct (USB XML configuration)

For information about USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.

1.
Ensure that your USB storage device is connected to the front USB Management Port, identified by iDRAC Direct icon icon.
2.
Ensure that your USB storage device is configured with an NTFS or an FAT32 file system with only one partition.
3.
Verify that the USB storage device is configured correctly. For more information about configuring the USB storage device, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
4.
In the iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or iDRAC Direct Only.
5.
Ensure that the iDRAC Managed: USB XML Configuration option is either Enabled or Enabled only when the server has default credential settings.
6.
Remove and reinsert the USB storage device.
7.
If import operation does not work, try with a different USB storage device.

If all troubleshooting fails, see the Getting help section.

Related references 
Getting help
Related Documents

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