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DR Series DR4300e - Owner's Manual

DR4300e system overview Technical specifications Initial system setup and configuration Pre-operating system management applications
Options to manage the pre-operating system applications System Setup Dell Lifecycle Controller Boot Manager PXE boot
Installing and removing system components
Safety instructions Before working inside your system After working inside your system Recommended tools Front bezel (optional) System cover Cooling shroud Cooling fans Cooling-fan assembly System memory Processors and heat sinks PCIe card holder Cable retention bracket Integrated storage controller card Expansion cards and expansion card riser Internal dual SD module (optional) Network daughter card Internal USB memory key (optional) System battery Power supply units (PSU) System board Trusted Platform Module Hard drives Hard drive backplane SD vFlash card (optional) Control panel assembly
Using system diagnostics Jumpers and connectors Troubleshooting your system

Troubleshooting external connections

Before troubleshooting any external devices, ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices.

Troubleshooting the video subsystem

NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console. If this option is not selected, local video is disabled.

If the tests run successfully, the problem is not related to video hardware.

If the tests fail, see the Getting help section.

Troubleshooting a USB device

5.
In iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.
If the problem is not resolved, proceed to step 7 to troubleshoot other USB devices attached to the system.
9.
If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the Integrated Devices screen. If your keyboard is not functioning, use remote access to enable or disable the USB options.
12.
In the IDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.

If all troubleshooting fails, see the Getting help section.

Troubleshooting iDRAC Direct (USB XML configuration)

For information about USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.

4.
In the iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or iDRAC Direct Only.
5.
Ensure that the iDRAC Managed: USB XML Configuration option is either Enabled or Enabled only when the server has default credential settings.

If all troubleshooting fails, see the Getting help section.

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