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Displaying 1-25 of 85
How to Migrate an Enclosure to a New DR System? (229643)

Would it be possible to remove an expansion shelf from one DR and add it to another then move the license? *Fine print: Once a shelf is added to a DR, data becomes distributed across the main unit and any expansion shelves. ...

Product(s): DR Series
Last Updated On: 5/22/2017
(0 Ratings) 1 views
How do I add more tapes to a VTL (virtual tape library)? (229641)

How do I add more tapes to a VTL (virtual tape library)? In the DR web GUI, go to the containers page, and edit the VTL NDMP container. In the field "Add More Tapes (no. of tapes)" enter the number of tapes you would like to add to the library, then click Finish. ...

Product(s): DR Series
Last Updated On: 5/22/2017
(0 Ratings) 1 views
10G Add on NIC not detected after installation (229617)

10G Add on NIC is not detected in the WebUI and using "network --show" after installation. iDRAC is showing that the 10G Add on NIC being present. It is also verified that the model of 10G NIC installed is supported. RESOLUTION. ...

Product(s): DR Series
Last Updated On: 5/22/2017
(0 Ratings) 5 views
Intermittent problems browsing the CIFS container from Windows. (229607)

Intermittent problems browsing the CIFS container from Windows. Scenario: DR unit seems to be losing connection to backup server. one moment you can browse from windows explorer, next moment it is gone. Backup server ...

Product(s): DR Series
Last Updated On: 5/19/2017
(0 Ratings) 9 views
How do I change my DR appliance to use 10 Gbps ports instead of 1 Gbps? (229552)

How do I change my DR appliance to use 10 Gbps ports instead of 1 Gbps? SSH to the DR as administrator and run this command to set bond0 as your 10G NICs: network --factory_reset –auto_bonding_speed 10G. That command ...

Product(s): DR Series
Last Updated On: 5/18/2017
(0 Ratings) 11 views
How to upgrade the DR4000/4100/6000? (223951)

How to upgrade the DR4000/DR4100/DR6000 currently running OS version 3.2x? This article explains how to update the software and the hardware of DR4000 / DR4100 / DR6000 currently running OS version 3.2x. Prerequisites: ...

Product(s): DR Series
Last Updated On: 5/17/2017
(0 Ratings) 413 views
How to Add a DR Series Hardware System Expansion Shelf on Version 3.2X? (228024)

How to Add a DR Series Hardware System Expansion Shelf on version 3.2X? Case in point: I have applied 2 4.5TB Storage Expansion licenses to one of the appliances. The capacity of the appliance is still showing 4.27TB. ...

Product(s): DR Series
Last Updated On: 5/17/2017
(0 Ratings) 62 views
How to adjust the date/time? (229522)

How to adjust the date/time on the DR? Requires Commandline interface. SSH to the DR as administrator and issue the following command. system --show to see the current time. Next issue the following command in the example listed below. ...

Product(s): DR Series
Last Updated On: 5/17/2017
(0 Ratings) 4 views
Unable to edit container after 4.0 DR upgrade (229497)

ISSUE: After upgrading the DR appliance to version 4.0 it is no longer possible to edit created containers. When you click on the "Edit:" tab next to the container it does not take you to the editing dashboard. CAUSE: This is a known defect. WORKAROUND: ...

Product(s): DR Series
Last Updated On: 5/17/2017
(0 Ratings) 6 views
Cleaner Event Error Does not Auto Clear After the Cleaner Run Has Been Completed. (228030)

Received the following alert from the DR: Filesystem cleaner was not run to complete all phases since long time. This was a one time event as the cleaner ran successfully on the next run. The Alert should auto clear when the DR has completed the cleaner run. ...

Product(s): DR Series
Last Updated On: 5/11/2017
(0 Ratings) 32 views
DR2000v Waiting for Initialization Commands Displayed in the GUI (229044)

A new dr2000v has been deployed. When logging to the device using the GUI the screen indicates waiting for initialization commands? The system hasn't fully recovered or stuck. - Request to login to the DR and execute a system ...

Product(s): DR Series
Last Updated On: 5/2/2017
(0 Ratings) 5 views
Replication is Not Working and Status Displays Disconnected (228916)

Newly replication setup configured replication from a DR 4100 to DR 4300 on software version 4.0.0.1 Replication status from the container displayed disconnected. On the DR 4100 Replication traffic was set to the incorrect ...

Product(s): DR Series
Last Updated On: 5/1/2017
(0 Ratings) 2 views
Storage External Enclosure 0:0 EMM 0 failed (227967)

Storage External Enclosure 0:0 EMM 0 failed. General Troubleshooting. - Unplug the power of the enclosure and note any positive change in status. - Try to reseat with the cables intact, and note any positive change in status. ...

Product(s): DR Series
Last Updated On: 4/27/2017
(0 Ratings) 25 views
After upgrade to latest DR OS all Net vault VTL backups fail. Ndmp channel has closed unexpectedly, re-initializing drive (228562)

After successful upgrade to DR OS all Net Vault VTL (virtual tape library) backups fail. Net Vault logs will show the following errors repeated several times: Command failed, re-initializing driver. Ndmp channel has closed unexpectedly, re-initializing drive. ...

Product(s): DR Series
Last Updated On: 4/20/2017
(0 Ratings) 3 views
How to Install a New License on the DR2000v? (228527)

License expired on the DR2000v, how do you install the new license? What is the procedure for the new license format when the VM has already expired? The different between licenses is if it's Dell it needs to come with Dell ...

Product(s): DR Series
Last Updated On: 4/19/2017
(0 Ratings) 4 views
Unable to delete directory under the CIFS share container (224994)

Unable to delete directory under cifs share which created as normal user from gui. CIFS user doesn't have the permission to delete any directory under the CIFS container. Only administrator user can delete the directory under any CIFS container. ...

Product(s): DR Series
Last Updated On: 4/18/2017
(0 Ratings) 1 views
How to change the replication NIC in DR Storage (224995)

Replication between the DR storage is disconnected. Replication NIC is not reachable because management network gateway and replication network gateway is different. Because we can't use different gateway for the each NIC. ...

Product(s): DR Series
Last Updated On: 4/18/2017
(0 Ratings) 1 views
How to verify if a foregin part is compatible with the DR system? (228403)

How to verify if a foregin part is compatible with the DR system? When looking to purchase a part for replacement or use a part from a different system? Before replacing a part on the DR system outside of ordering through Quest ...

Product(s): DR Series
Last Updated On: 4/17/2017
(0 Ratings) 3 views
Is it Possible to Attach a Storage Library to the DR Units? (228230)

We want to know if we can plug in a Dell Tape Library to these DR units. We have the Dell PowerVault TL4000 Tape Library. No. DR not setup to handle being media server or do direct write. This is not a supported configuration. ...

Product(s): DR Series
Last Updated On: 4/11/2017
(0 Ratings) 3 views
Cleaner Best Practice (228226)

What is the best practice for running the cleaner? There exist a Cleaner best practice white paper located on the Quest support portal within the DR Series Appliance Best Practice Guide section. Access link https://support.quest ...

Product(s): DR Series
Last Updated On: 4/11/2017
(0 Ratings) 3 views
Is there a checklist or other initial setup document available for deployment of a DR series appliance? (227890)

Is there a checklist or other initial setup document available for deployment of a DR series appliance? Please see the "Setting up your DRxxxx System" document. The documents for the various DR appliances are available at the link below. ...

Product(s): DR Series
Last Updated On: 3/31/2017
(0 Ratings) 21 views
The System Date/Time is Incorrect After Upgrading the DR Software. (227787)

DR systems were recently upgraded to software version 4.0.0278.0a. Systems are joined to our active directory domain, but both are displaying different times for today's date (both systems are off by a few hours). Double checked ...

Product(s): DR Series
Last Updated On: 3/29/2017
(0 Ratings) 18 views
Unable to Add a Device in Global View for Managing. (227633)

Product(s): DR Series
Last Updated On: 3/24/2017
(0 Ratings) 25 views
How to upgrade the DR Series system software? (214046)

How to upgrade the DR Series system software? Upgrade File for DR4300e, DR4300, and DR6300 Download the correct upgrade file from our website: https://support.quest.com/dr-series. To upgrade the DR Series system software ...

Product(s): DR Series
Last Updated On: 3/23/2017
(1 Ratings) 2990 views
When Attempting to Install the License File a Error is Received? (226213)

I tried to install the license file and received an error. Error. General Error or validity license file DR4300e-XXX-XXX-XXX.dlv on DR Series. Alert. No matching global declaration available for the validation root. License file could not be validated against license schema. ...

Product(s): DR Series
Last Updated On: 3/23/2017
(0 Ratings) 119 views