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Displaying 1-25 of 111
When Attempting to Install the License File a Error is Received? (226213)

I tried to install the license file and received an error. Error. General Error or validity license file DR"series"-XXX-XXX-XXX.dlv on DR Series. Alert. No matching global declaration available for the validation root. License file could not be validated against license schema. ...

Product(s): DR Series
Last Updated On: 8/16/2017
(1 Ratings) 390 views
Current DR Apache HTTPD Version has Multiple Vulnerabilities Listed for it. (232024)

Our security team has flagged the version of Apache that is running on the DR4300 is out of date and has multiple vulnerabilities listed for it. What is the ETA on having security updates available for the 4300? After consulting ...

Product(s): DR Series
Last Updated On: 8/11/2017
(0 Ratings) 14 views
Error: Authorization Error: Access Forbidden (231994)

After upgrading the DR to 4.x, the GUI alerted repeatedly with the below message. No fields are populated in the GUI. SSH to the unit indicates the server is in full operational mode. Error: Authorization Error: Access Forbidden. ...

Product(s): DR Series
Last Updated On: 8/10/2017
(0 Ratings) 6 views
Problems Copying Upgrade File to the DR Using WinSCP (231975)

Problems Copying Upgrade File to the DR Using WinSCP The error below is more than likely a direct error from WinSCP trying to read the directory upon connection and it doesn't occur all the time. It has been noticed when ...

Product(s): DR Series
Last Updated On: 8/9/2017
(0 Ratings) 7 views
Can a user with CIFS role create / delete / modify containers? (231943)

Can a user with CIFS role create / delete / modify containers? A user with CIFS role is only used for accessing the CIFS shares on the DR. To create / modify / delete containers, you must use the user administrator. If the DR is ...

Product(s): DR Series
Last Updated On: 8/8/2017
(0 Ratings) 5 views
Error Unable to get local issuer certificate. (Certificate authority chain) OpenSSL error 20 (230665)

When trying to upload a certificate the "Error Unable to get local issuer certificate. (Certificate authority chain) OpenSSL error 20" appears. Bug# 32170 - SSL Root CA certificate only works when file has .pem extension Workaround: ...

Product(s): DR Series
Last Updated On: 8/2/2017
(0 Ratings) 6 views
How to change IP address through the CLI (230965)

Need to change the DR IP or iDRAC IP through CLI. DR IP can be changed with: network --setstatic_ip --ip abcd --netmask abcd --gateway abcd --bondif <bond#>. iDRAC IP can be changed with: maintenance --remote_access ...

Product(s): DR Series
Last Updated On: 8/2/2017
(0 Ratings) 7 views
Cannot join DR appliance to domain - "Critical Error: Error: ERROR: (31) (0x0000001f)" (226706)

When trying to join DR appliance to domain, the error message "Critical Error: Error: ERROR: (31) (0x0000001f)" is received. This error also occurs when trying to join the domain using the CLI command "authenticate --join --domain my.domain.com --user myuser". ...

Product(s): DR Series
Last Updated On: 8/2/2017
(1 Ratings) 655 views
How to create Fibre Channel virtual tape library (VTL) (231715)

How to create Fibre Channel virtual tape library (VTL) Fibre Channel (FC) is a high-speed network technology primarily used to connect computer data storage to servers in storage area networks (SAN) in enterprise storage. ...

Product(s): DR Series
Last Updated On: 7/31/2017
(0 Ratings) 8 views
Upgrade Compatibility Versions Between DR, NetVault and vRanger. (230802)

I have 2 DR4100's. They are running 3.2.0194.0. I wanted to know which version of firmware I should upgrade to. I'm using the DR4100 as a target for vRanger version 7.3.1.38633, and NetVault version 10.0.5.28. If I upgrade ...

Product(s): DR Series
Last Updated On: 7/19/2017
(0 Ratings) 60 views
After Replacing the Motherboard the DR is in Maintenance Mode. (231333)

After Replacing the Motherboard the DR is in Maintenance Mode. The system OS was also upgraded and the state did not change. Update.log specified failed to update the backplane. 13 12G Backplane Expander Firmware false 1.07 FAILED Component not found. ...

Product(s): DR Series
Last Updated On: 7/17/2017
(0 Ratings) 8 views
How to Install a License on the DR 4000/6000 series? (231204)

How to Install a License on the DR 4000/6000 series? DR series requires a software license to operate. Maintenance mode is expected if there is no license installed. System state: Manual Intervention Required. Description ...

Product(s): DR Series
Last Updated On: 7/12/2017
(0 Ratings) 12 views
Physical disk Slot 6 (External Enclosure 0:0) is missing, removed, or cannot be detected (231080)

Physical disk Slot 6 (External Enclosure 0:0) is missing, removed, or cannot be detected. Reinsert or replace the physical disk. Cause 1. Show.txt or system –show –hardware command indicates the disk is physically missing. See solution 1 to detect the disk. ...

Product(s): DR Series
Last Updated On: 7/6/2017
(0 Ratings) 12 views
How to Troubleshoot Power Supply Unit Problems? (231050)

How to Troubleshoot Power Supply Unit Problems? Power supply failed alerts. Storage External Enclosure 0:1 PS 1 failed. Storage External Enclosure 0:0 PS 1 failed. Troubleshooting power supply unit problems. 1. Ensure that no loose connections exist. ...

Product(s): DR Series
Last Updated On: 7/5/2017
(0 Ratings) 4 views
Storage External Enclosure 0:0 EMM 0 failed (227967)

Storage External Enclosure 0:0 EMM 0 failed. Alerts from the logs: 1 2017-06-23 13:52:43 Storage External Enclosure 0:3 EMM 0 failed. 2 2017-06-23 14:19:00 Storage External Enclosure 0:3 failed. Check cable connections ...

Product(s): DR Series
Last Updated On: 7/3/2017
(0 Ratings) 140 views
Hardware Health Monitor module failed to start. Reboot the system to recover, if problem persists call Dell Support. (230948)

DR unit in Maintenance mode. System State: Manual Intervention Required (Call Dell Support). Reason: Hardware Health Monitor module failed to start. Reboot the system to recover, if problem persists call Dell Support There ...

Product(s): DR Series
Last Updated On: 6/30/2017
(0 Ratings) 5 views
DR 4300e Unit showing incorrect capacity, even after installing 2 separate licenses. (230952)

DR unit should have 9 TB of capacity after applying 2 different 4.5 TB licenses, the capacity dashboard is showing roughly the statistics out of 4.5 TB. May need to add the other 4.5 TB of storage similar to adding an enclosure to enable it Try these two options. ...

Product(s): DR Series
Last Updated On: 6/30/2017
(0 Ratings) 4 views
Unable to edit container after 4.0 DR upgrade (229497)

ISSUE: After upgrading the DR appliance to version 4.0 it is no longer possible to edit created containers. When you click on the "Edit:" tab next to the container it does not take you to the editing dashboard. CAUSE: This is a known defect. WORKAROUND: ...

Product(s): DR Series
Last Updated On: 6/14/2017
(0 Ratings) 65 views
When installing Backup Exec 16 and OST Plugin install fails with " There is not a valid backup exec " (224805)

ISSUE: When installing Backup Exec 16 and OST Plugin install fails with "There is not a valid backup exec". Another related error: Symantec Backup Exec or NetBackup must be installed to continue setup. CAUSE: The current ...

Product(s): DR Series
Last Updated On: 6/14/2017
(3 Ratings) 555 views
DR Series Appliance affected by SambaCry (229919)

DR Series Appliance affected by SambaCry The issue affects all versions of Samba from 3.5.0 onward, which the DR Series appliances implement. Targeted for a fix in next release in DR Series, Quest defect number is 32061. ...

Product(s): DR Series
Last Updated On: 6/14/2017
(0 Ratings) 8 views
One or more drives show alarms with Predictive Failure. (225631)

One or more drives show alarms with Predictive Failure. Predictive Failures can occur due to hard drive errors detected by SMART (Self-Monitoring, Analysis and Reporting Technology), or due to RAID Array errors such as a Double Fault or a Puncture. ...

Product(s): DR Series
Last Updated On: 6/14/2017
(0 Ratings) 462 views
DIMM failed. Replace the failed memory device. (229099)

DIMM <channel><slot> failed. Replace the failed memory device. Hardware Troubleshoot: 1. Power down unit. 2. Unplug both power supplies. 3. Hold the power button for about 10s to drain any energy resiude. 4. Ground yourself to avoid any ESD damaging the unit. ...

Product(s): DR Series
Last Updated On: 6/14/2017
(0 Ratings) 1 views
Rapid Data CIFS/NFS Support (229293)

Which products support Rapid CIFS and Rapid NFS? Support for Rapid CIFS and Rapid NFS on DR4x00, DR6000 and DR2000v platforms as of 3.2 Upgrade to 3.2 or later. Please note Rapid Data Network File System (RDNFS ...

Product(s): DR Series
Last Updated On: 6/14/2017
(0 Ratings) 1 views
Cannot install Rapid CIFS Filter Driver (230331)

Cannot install Rapid CIFS Filter Driver, even though minimum requirements of 4 cores and 8 GB memory are met on a supported Windows version (Windows 2008, 2008 R2, 2012, or 2012 R2). The error message received when ...

Product(s): DR Series
Last Updated On: 6/12/2017
(0 Ratings) 6 views
Cannot Connect to ARCserve Containers After Upgrading to Version 4 (230333)

After upgrading my DR4100 to V4, I a can connect to the containers with my CA ARCserve Backup, however, once I bring the disk (container) online, it immediately goes back offline. ARCserve Disk-Based Device was set to ...

Product(s): DR Series
Last Updated On: 6/12/2017
(0 Ratings) 5 views