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Displaying 1-25 of 97
Unable to edit container after 4.0 DR upgrade (229497)

ISSUE: After upgrading the DR appliance to version 4.0 it is no longer possible to edit created containers. When you click on the "Edit:" tab next to the container it does not take you to the editing dashboard. CAUSE: This is a known defect. WORKAROUND: ...

Product(s): DR Series
Last Updated On: 6/14/2017
(0 Ratings) 65 views
When installing Backup Exec 16 and OST Plugin install fails with " There is not a valid backup exec " (224805)

ISSUE: When installing Backup Exec 16 and OST Plugin install fails with "There is not a valid backup exec". Another related error: Symantec Backup Exec or NetBackup must be installed to continue setup. CAUSE: The current ...

Product(s): DR Series
Last Updated On: 6/14/2017
(3 Ratings) 555 views
DR Series Appliance affected by SambaCry (229919)

DR Series Appliance affected by SambaCry The issue affects all versions of Samba from 3.5.0 onward, which the DR Series appliances implement. Targeted for a fix in next release in DR Series, Quest defect number is 32061. ...

Product(s): DR Series
Last Updated On: 6/14/2017
(0 Ratings) 8 views
One or more drives show alarms with Predictive Failure. (225631)

One or more drives show alarms with Predictive Failure. Predictive Failures can occur due to hard drive errors detected by SMART (Self-Monitoring, Analysis and Reporting Technology), or due to RAID Array errors such as a Double Fault or a Puncture. ...

Product(s): DR Series
Last Updated On: 6/14/2017
(0 Ratings) 462 views
DIMM failed. Replace the failed memory device. (229099)

DIMM <channel><slot> failed. Replace the failed memory device. Hardware Troubleshoot: 1. Power down unit. 2. Unplug both power supplies. 3. Hold the power button for about 10s to drain any energy resiude. 4. Ground yourself to avoid any ESD damaging the unit. ...

Product(s): DR Series
Last Updated On: 6/14/2017
(0 Ratings) 1 views
Rapid Data CIFS/NFS Support (229293)

Which products support Rapid CIFS and Rapid NFS? Support for Rapid CIFS and Rapid NFS on DR4x00, DR6000 and DR2000v platforms as of 3.2 Upgrade to 3.2 or later. Please note Rapid Data Network File System (RDNFS ...

Product(s): DR Series
Last Updated On: 6/14/2017
(0 Ratings) 1 views
Cannot Connect to ARCserve Containers After Upgrading to Version 4 (230333)

After upgrading my DR4100 to V4, I a can connect to the containers with my CA ARCserve Backup, however, once I bring the disk (container) online, it immediately goes back offline. ARCserve Disk-Based Device was set to ...

Product(s): DR Series
Last Updated On: 6/12/2017
(0 Ratings) 5 views
Cannot install Rapid CIFS Filter Driver (230331)

Cannot install Rapid CIFS Filter Driver, even though minimum requirements of 4 cores and 8 GB memory are met on a supported Windows version (Windows 2008, 2008 R2, 2012, or 2012 R2). The error message received when ...

Product(s): DR Series
Last Updated On: 6/12/2017
(0 Ratings) 6 views
Cannot join DR appliance to domain - "Critical Error: Error: ERROR: (31) (0x0000001f)" (226706)

When trying to join DR appliance to domain, the error message "Critical Error: Error: ERROR: (31) (0x0000001f)" is received. This error also occurs when trying to join the domain using the CLI command "authenticate --join --domain my.domain.com --user myuser". ...

Product(s): DR Series
Last Updated On: 6/9/2017
(1 Ratings) 371 views
DR system reports "Reason: Found inconsistencies, waiting for user input" After Updating Firmware (230224)

System State: Maintenance Mode Manual intervention required. Reason Found inconsistencies, waiting for user input. Usually the result after replacing a part and updating it's firmware, such as NVRAM card. After running system ...

Product(s): DR Series
Last Updated On: 6/8/2017
(0 Ratings) 11 views
One or More Software Package is Incompatible (225253)

The system --show command displays One or more software package is incompatible, please upgrade the appliance to rectify the issue. System State: Manual Intervention Required. There maybe similar messages in the Web ...

Product(s): DR Series
Last Updated On: 6/8/2017
(0 Ratings) 536 views
"invalid license, service tag mismatch error" when applying a storage license (230075)

When trying to apply a license for a MD1200 storage expansion and is getting an invalid license, service tag mismatch error? The license issued does not cover the capacity of the Storage expansion. Expansion license is based on the size of the capacity. ...

Product(s): DR Series
Last Updated On: 6/2/2017
(0 Ratings) 18 views
Error: Unable to run command (Operation timed out after 45 seconds with 0 bytes received). (229865)

DR Web UI "Schedules" page is showing this error "Error: Unable to run command (Operation timed out after 45 seconds with 0 bytes received).". Executing "schedule --show --replication" is also showing the same error. The ...

Product(s): DR Series
Last Updated On: 5/30/2017
(0 Ratings) 36 views
License Installation Error "dlv is an invalid DellDR4300e license file. system[98589]: [98589] NOTICE: FAIL :UUID: Not Present" (229777)

When attempting to install a DR license, the following error was received? Critical ErrorDR4300e-<licensekey> (1).dlv is an invalid DellDR4300e license. file. system[98589]: [98589] NOTICE: FAIL :UUID: Not Present. The motherboard was replace. ...

Product(s): DR Series
Last Updated On: 5/25/2017
(0 Ratings) 50 views
Can remote logging of the syslog file on the appliance be enabled? (229771)

QUESTION: Can remote logging of the syslog file on the appliance be enabled? ANSWER: No this is not possible however you can set up notifications to alert on syslog errors.

Product(s): DR Series
Last Updated On: 5/25/2017
(0 Ratings) 32 views
Graphs Show High Memory Usage in the DR. (229696)

Graphs from the Web GUI show high memory usage in the DR The DR uses a Linux kernel core and it hold most of the RAM in reserve for dedup purposes, so its expected to have a high memory usage in the DR. You may also see it peak upwards to 90 to 95%. ...

Product(s): DR Series
Last Updated On: 5/23/2017
(0 Ratings) 69 views
How do I turn off the OST Accelerator in Symantec Netbackup software? (229679)

Our backups would fail, or slow to a crawl when put under load. We are running the latest DR software, 4.0.0.1. In the release notes there is a section that states: 30813 The OST Accelerator option (synthetic backups) can perform poorly under heavy load conditions. ...

Product(s): DR Series
Last Updated On: 5/23/2017
(0 Ratings) 67 views
How to Migrate an Enclosure to a New DR System? (229643)

Would it be possible to remove an expansion shelf from one DR and add it to another then move the license? *Fine print: Once a shelf is added to a DR, data becomes distributed across the main unit and any expansion shelves. ...

Product(s): DR Series
Last Updated On: 5/22/2017
(0 Ratings) 35 views
How do I add more tapes to a VTL (virtual tape library)? (229641)

How do I add more tapes to a VTL (virtual tape library)? In the DR web GUI, go to the containers page, and edit the VTL NDMP container. In the field "Add More Tapes (no. of tapes)" enter the number of tapes you would like to add to the library, then click Finish. ...

Product(s): DR Series
Last Updated On: 5/22/2017
(0 Ratings) 63 views
10G Add on NIC not detected after installation (229617)

10G Add on NIC is not detected in the WebUI and using "network --show" after installation. iDRAC is showing that the 10G Add on NIC being present. It is also verified that the model of 10G NIC installed is supported. RESOLUTION. ...

Product(s): DR Series
Last Updated On: 5/22/2017
(0 Ratings) 87 views
Intermittent problems browsing the CIFS container from Windows. (229607)

Intermittent problems browsing the CIFS container from Windows. Scenario: DR unit seems to be losing connection to backup server. one moment you can browse from windows explorer, next moment it is gone. Backup server ...

Product(s): DR Series
Last Updated On: 5/19/2017
(0 Ratings) 91 views
How do I change my DR appliance to use 10 Gbps ports instead of 1 Gbps? (229552)

How do I change my DR appliance to use 10 Gbps ports instead of 1 Gbps? SSH to the DR as administrator and run this command to set bond0 as your 10G NICs: network --factory_reset –auto_bonding_speed 10G. That command ...

Product(s): DR Series
Last Updated On: 5/18/2017
(0 Ratings) 100 views
How to Add a DR Series Hardware System Expansion Shelf on Version 3.2X? (228024)

How to Add a DR Series Hardware System Expansion Shelf on version 3.2X? Case in point: I have applied 2 4.5TB Storage Expansion licenses to one of the appliances. The capacity of the appliance is still showing 4.27TB. ...

Product(s): DR Series
Last Updated On: 5/17/2017
(0 Ratings) 120 views
How to upgrade the DR4000/4100/6000? (223951)

How to upgrade the DR4000/DR4100/DR6000 currently running OS version 3.2x? This article explains how to update the software and the hardware of DR4000 / DR4100 / DR6000 currently running OS version 3.2x. Prerequisites: ...

Product(s): DR Series
Last Updated On: 5/17/2017
(0 Ratings) 497 views
How to adjust the date/time? (229522)

How to adjust the date/time on the DR? Requires Commandline interface. SSH to the DR as administrator and issue the following command. system --show to see the current time. Next issue the following command in the example listed below. ...

Product(s): DR Series
Last Updated On: 5/17/2017
(0 Ratings) 78 views