Quest has been named as an ASP "Ten Best Web Support Sites" award winner. Learn more.

DR Series - Knowledge Base

Filter Your Results
Search All Products

Self Service Tools
Knowledge Base
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
Contact Us
Technical Support
View All Contacts

Search Knowledge Base by keyword

(Choose different product)



Sort By Last Updated
Displaying 1-25 of 128
How to Edit Email Address and Email Relay Host on FW Version 4.X? (233905)

Since we have upgraded to FW version 4.X the options to configure the email addresses and relay host are missing from System Configuration. Where are they now? Upon accessing the DR Web GUI: It's in System configuration ...

Product(s): DR Series
Last Updated On: 10/20/2017
(0 Ratings) 6 views
DR FAQ regarding Operating system (CentOS) support (233546)

Answering how support for the underlying operating system on the DR Series Appliance handled, as well as migration options. What operating systems are DR Series appliances running? DR4000, DR4100, and DR6000 run ...

Product(s): DR Series
Last Updated On: 10/20/2017
(0 Ratings) 14 views
Do the DR appliances support NFS file locking? (233789)

Do the DR appliances support NFS file locking? The DR appliances only do advisory locking. The application would have to be aware that a lock was already taken and do the appropriate action. If the application were to ignore the request strange things can happen. ...

Product(s): DR Series
Last Updated On: 10/17/2017
(0 Ratings) 2 views
What are the Compression Differences Between Fast and Best on the DR Appliance? (232644)

What are the Compression Differences Between Fast and Best on the DR Appliance? The storage options are Fast and Best compression levels and explained below. Storage Optimization. Fast - Results in shorter backup time, but with less space savings. ...

Product(s): DR Series
Last Updated On: 10/13/2017
(0 Ratings) 3 views
Unable to add to Active Directory - ERROR: A bad packet was received from a DNS Server. (233281)

Received following error when attempting to join to Active Directory. Critical Error: Error: A bad packet was received from a DNS server. Potentially the requested address does not exist. (9502) (0x0000251e). The field "Domain Name (FQDN)" is filled in using the host name. ...

Product(s): DR Series
Last Updated On: 10/12/2017
(0 Ratings) 3 views
How to swap a drive in an enclosure? (233556)

How to swap a drive in an enclosure? Received alerts of predictive failure state of disk. Or received alerts of failed drive To replace a drive in the enclosure you just need to hot swap it. It would be the same procedure if it's a bad drive or predictive failure. ...

Product(s): DR Series
Last Updated On: 10/11/2017
(0 Ratings) 25 views
Alarm Received Disk Predictive Failure (233557)

Received and alarm Physical disk Slot (External Enclosure) predictive failure reported. Replace the physical disk. Even though the disk may not have failed yet, it is recommended that you replace the disk. Open up an SR and ...

Product(s): DR Series
Last Updated On: 10/11/2017
(0 Ratings) 28 views
How to Reset the DR Admininistrator User Password Back to Default? (223717)

How to Reset the DR Admininistrator User Password Back to Default? Use case if there is a forgotten password, the password can be reset back to default. In the DR Series system GUI you can access the password reset options ...

Product(s): DR Series
Last Updated On: 10/11/2017
(0 Ratings) 975 views
Loss of Veeam deduplication savings after upgrade of DR to 4.x code from 3.2.x (233515)

Loss of Veeam deduplication savings after upgrade of DR to 4.x code from 3.2.x. Veeam "dedupe friendly compression" option enabled causes the loss in deduplication savings. It is possible that after upgrading the DR to 4.0 ...

Product(s): DR Series
Last Updated On: 10/10/2017
(0 Ratings) 13 views
DR in maintenance mode after reaching container limit (233509)

After reaching the maximum container limit, (32, 64, or 128 depending on DR model), the DR goes into maintenance mode with the following reason as shown in output from "system --show": System State : Maintenance Mode ...

Product(s): DR Series
Last Updated On: 10/10/2017
(0 Ratings) 12 views
NVRAM PCI Controller is missing. Reinsert or replace the NVRAM controller. (233338)

DR reporting NVRAM PCI Controller is missing. Reinsert or replace the NVRAM controller. System may be in maintenance mode. Cause 1. NVRAM card may need to be reseated. Cause 2. NVRAM card may need replacing. Resolution 1 NVRAM card may need to be reseated. ...

Product(s): DR Series
Last Updated On: 10/3/2017
(0 Ratings) 3 views
Rapic CIFs Doesn’t Support NAT’d IP Addresses (233306)

Rapid CIFS driver not being utilized on a DR using a NAT address R&D confirmed this is not supported configuration on running Rapid CIFS. Users will have to configure a direct connection to the DR IP not NAT-ed. It appears Rapid CIFS doesn't work on NAT-ed DR IPs. ...

Product(s): DR Series
Last Updated On: 10/2/2017
(0 Ratings) 7 views
Is Commvault v11 supported on the DR Series? (233183)

Is Commvault v11 supported on the DR Series? CommVault v11 is not listed in the interopability guide for 3.2, only up to v10. But CommVault v11 is fully supported in 4.0+. Please see the interopability guide for 4.0 for further details. ...

Product(s): DR Series
Last Updated On: 9/26/2017
(0 Ratings) 6 views
How do I check on my DR appliance to see how long a replication process took? (233089)

How do I check on my DR appliance to see how long a replication process took? If you go to the replications page in the GUI, and expand the "+" symbol next to your replication job, this should show you the information that you are looking for.

Product(s): DR Series
Last Updated On: 9/21/2017
(0 Ratings) 5 views
Failure to install DellOSTPlugin on BUE Servers. Error, "Setup requires "Veritas Backup Exec ' services to be stopped. Please stop services and run setup again" (233084)

Failure to install DellOSTPlugin on BUE Servers versions 15 and 16. Errors, Setup requires "Veritas Backup Exec ' services to be stopped. Please stop services and run setup again. Install should be executed from a run as admin ...

Product(s): DR Series
Last Updated On: 9/21/2017
(0 Ratings) 4 views
Perc Controller was replaced by due to Single-bit ECC error and after backups were initiated from NetVault system DR went into maintenance mode (233003)

Perc Controller was replaced by due to Single-bit ECC error and after backups were initiated from NetVault system DR went into maintenance mode. System is in maintenance mode with Processing all the unlinked file. If it's processing the unlinked files it's doing the right thing. ...

Product(s): DR Series
Last Updated On: 9/19/2017
(0 Ratings) 10 views
Critical Error Upgrade file validation failed - Upgrade image not valid. Image does not have relevant profile. (232841)

When trying to upgrade DR OS, receive error: "Critical Error Upgrade file validation failed - Upgrade image not valid. Image does not have relevant profile." Wrong upgrade image. For DR4000/4100/6000 Series, please download the upgrade image for 11G / 12G servers. ...

Product(s): DR Series
Last Updated On: 9/12/2017
(0 Ratings) 3 views
Where to Find Replication Statistics in More Detail? (232754)

Looking for a way to view replication statistics: the duration of replication event, how much data was transferred, and some way to view this information for the last several replication cycles. I ran stats --replication --name xxx but it doesn't show history, only the last event. ...

Product(s): DR Series
Last Updated On: 9/8/2017
(0 Ratings) 19 views
Can you put the DR on a port channel? (232746)

QUESTION: Will fiber port channeling work with DR? ANSWER: Yes if you enable aggregation with LACP in the DR configuration.

Product(s): DR Series
Last Updated On: 9/8/2017
(0 Ratings) 19 views
Restore Manager (RM) for DR series appliances (214044)

Restore Manager (RM) for DR series appliances How to install the Restore Manager (RM) for DR series appliance? File: DR-RM-1.05.03.368-3.2.6412.1. img. https://support.quest.com/dr-series/dr4300e/download-new-releases. ...

Product(s): DR Series
Last Updated On: 8/22/2017
(2 Ratings) 2083 views
DR Series Appliance affected by SambaCry (229919)

DR Series Appliance affected by SambaCry The issue affects all versions of Samba from 3.5.0 onward, which the DR Series appliances implement. STATUS: Issue fixed in version V4.0.0.3. The latest version of the DR OS can be downloaded from. the Download Page below. ...

Product(s): DR Series
Last Updated On: 8/21/2017
(0 Ratings) 279 views
When Attempting to Install the License File a Error is Received? (226213)

I tried to install the license file and received an error. Error. General Error or validity license file DR"series"-XXX-XXX-XXX.dlv on DR Series. Alert. No matching global declaration available for the validation root. License file could not be validated against license schema. ...

Product(s): DR Series
Last Updated On: 8/16/2017
(1 Ratings) 390 views
Current DR Apache HTTPD Version has Multiple Vulnerabilities Listed for it. (232024)

Our security team has flagged the version of Apache that is running on the DR4300 is out of date and has multiple vulnerabilities listed for it. What is the ETA on having security updates available for the 4300? After consulting ...

Product(s): DR Series
Last Updated On: 8/11/2017
(0 Ratings) 14 views
Error: Authorization Error: Access Forbidden (231994)

After upgrading the DR to 4.x, the GUI alerted repeatedly with the below message. No fields are populated in the GUI. SSH to the unit indicates the server is in full operational mode. Error: Authorization Error: Access Forbidden. ...

Product(s): DR Series
Last Updated On: 8/10/2017
(0 Ratings) 6 views
Problems Copying Upgrade File to the DR Using WinSCP (231975)

Problems Copying Upgrade File to the DR Using WinSCP The error below is more than likely a direct error from WinSCP trying to read the directory upon connection and it doesn't occur all the time. It has been noticed when ...

Product(s): DR Series
Last Updated On: 8/9/2017
(0 Ratings) 7 views