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Displaying 26-50 of 834
Volumes used space displayed incorrectly on VMware Agentless machines (214905)

From the Core console the allocated space on the protected drives is incorrect. If your Virtual Machines are stored on a NFS datastore, please refer to KB195086. Rapid Recovery uses Vmware CBT and the VMware API call ...

Product(s): Rapid Recovery
Last Updated On: 2/16/2018
(0 Ratings) 15 views
Adding Hyper-V VM's to agentless protection fails with error "Hyper-V Virtual Machine Virtual Agent with id is missing" (228600)

Adding Hyper-V VM's to agentless protection fails with error "Error Hyper-V Virtual Machine Virtual Agent with id 'xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx' is missing.". The Hyper-V host has already been added to protection. Currently ...

Product(s): Rapid Recovery
Last Updated On: 2/16/2018
(0 Ratings) 121 views
Summary report fails with 'Unexpected server response (500)...' (228647)

Customer receives the error: Summary report fails with 'Unexpected server response (500)' when they try to run report manually. Originally this issue was found as defect D-31909 (RR-97187) and should be resolved in 6.1 but issue recurring in 6.1.1.137. ...

Product(s): Rapid Recovery
Last Updated On: 2/16/2018
(0 Ratings) 9 views
Add replication target failing. Error: "The agent is already replicated from another core" (241453)

Rapid Recovery server has crashed and was rebuilt. Trying to add back the replication target that it had prior to crashing, produces an error message: "The agent <name> is already replicated from another core" After source Core has been rebuilt, it generated a new CoreID. ...

Product(s): Rapid Recovery
Last Updated On: 2/14/2018
(0 Ratings) 15 views
AAVdisk Does Not Start After Upgrade (186369)

After upgrading from a previous AppAssure build to Rapid Recovery, jobs that require mounting a recovery point start to fail. Examples in include, but are not limited to mounting a recovery point, Mountability checks, Checksum ...

Product(s): Rapid Recovery
Last Updated On: 2/14/2018
(0 Ratings) 3141 views
Report is not loading data (241235)

When running any report, data past 30 days is not loading. This is a known issue. By default, the MongoDB only keeps data for 30 days. 1) Change the Retention Period (days) as per KB182550. Note: Increasing MongoDB retention ...

Product(s): Rapid Recovery
Last Updated On: 2/13/2018
(0 Ratings) 20 views
How to move an Agent from one Repository to another on the same Core (SLN115887)

An Agent can only exist in one Repository at a time, with in the same Core. You cannot protect an Agent with existing Recovery points in one repository, to another Repository on the same Core. Core logic's will forbid this from occurring. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 2/12/2018
(1 Ratings) 74 views
Error: " .database is not mountable" for the Exchange (239696)

When performing mountability checks, some Exchange databases pass mountability checks and and some are not. When mounting Recovery Point and following path in the error popup, there's a link that is leading nowhere. ...

Product(s): Rapid Recovery
Last Updated On: 2/12/2018
(0 Ratings) 73 views
Repository is failing to load. Error: DvmFSIO (237577)

Exception chain: File system I/O error Error connecting to the network location. Please, make sure that the repository network location <path> is reachable, the specified credentials are valid and you have all the required permissions ...

Product(s): Rapid Recovery
Last Updated On: 2/12/2018
(0 Ratings) 157 views
Error: "The destination is not empty". Installation/upgrade is failing (238707)

While doing an in-place upgrade, the old version got uninstalled but new one fails to install. Running Core installation manually generates error "The destination path is not empty" Incomplete uninstall which left folders intact ...

Product(s): Rapid Recovery
Last Updated On: 2/12/2018
(0 Ratings) 81 views
Replication to Core located on Azure fails due to slow DVM performance (235131)

Steps to reproduce: 1. Protect a few Agents on your local Core server. 2. Configure replication from the local Core to the Core on Azure. 3. Wait some time for recovery points to be gathered and replication to ensue. Actual result ...

Product(s): Rapid Recovery
Last Updated On: 2/12/2018
(0 Ratings) 112 views
Agent shadow copy storage fills up when using SentinelOne AV (235040)

Shadow copies are filling up space on the disk and causing Rapid Recovery backups to fail with VSS errors. SentinelOne is an antivirus solution, that uses shadow copy as a protection against virus attacks. Unfortunately, that ...

Product(s): Rapid Recovery
Last Updated On: 2/12/2018
(0 Ratings) 276 views
Transfer failure warning where specific VSS writer does not exist on SQL or Exchange agent (227691)

There are certain SQL and Exchange agents (physical or virtual) that are receiving warning alerts once a night around midnight about a transfer error even though every backup is successfully completing according to their protection intervals and have not been missed. ...

Product(s): Rapid Recovery
Last Updated On: 2/12/2018
(2 Ratings) 1199 views
Quest Data Protection Portal (QDPP). Cores not showing, or not connected to the portal. (232881)

Using Quest Data Protection Portal (QDPP), your cores listed in the License portal are not showing, or they show but indicate that they are not connected to the portal. The Quest Data Protection Portal "plug-in" is not installed ...

Product(s): Rapid Recovery
Last Updated On: 2/9/2018
(2 Ratings) 492 views
Using a Public Third-Party Certificate with AppAssure and Rapid Recovery (117531)

By default, AppAssure and Rapid Recovery use self-signed certificates. Windows Registry Disclaimer: Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 2/7/2018
(5 Ratings) 7554 views
Unable to restore large mailbox. Stopping at 20GB. (240277)

When attempting to restore a large mailbox to PST file using Local Mount Utility (LMU), the restore process is stopping at 20GB, producing error that maximum size is reached. Agent is having Office 2007 installed Default PST ...

Product(s): Rapid Recovery
Last Updated On: 2/7/2018
(0 Ratings) 14 views
DL Appliance volume has a red status "Not valid" (228462)

Looking at Storage Volumes under Provisioning on the Appliance tab you find a red status next to a Volume Name. If you hover your mouse over the red status you will see the message "Not valid.". Example: This is caused when ...

Product(s): Rapid Recovery, DL Series Backup and Recovery Appliances
Last Updated On: 2/7/2018
(3 Ratings) 1064 views
TLS 1.0 Security Vulnerability (235006)

TLS 1.0 contains many security vulnerabilities and is being removed from use by many software companies. Quest AppAssure is one such software. On January 29, 2018, the Quest Rapid Recovery/AppAssure license portal will stop supporting TLS 1.0 connections. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 2/7/2018
(6 Ratings) 2210 views
Default ports used by AppAssure and Rapid Recovery (119905)

This article provides a complete listing of network ports required by AppAssure and Rapid Recovery to facilitate communication of the various application processes including agent protection, replication and virtual standby. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 2/2/2018
(9 Ratings) 23227 views
Error Pushing Agent through AD (239473)

Error occurred trying to verify machine availability. Error: "Failed to connect to remote machine". Agent is deployed using the Active Directory as a source. Machine can be connected no problem, credentials are valid and user is a member of Domain Admins group. ...

Product(s): Rapid Recovery
Last Updated On: 2/1/2018
(0 Ratings) 8 views
RapidRecovery 6.x Push Install Fails (205759)

You are trying to install the Rapid Recovery 6.0.x agent software via push install. The installation fails with the following error: "Installation has failed with error: 1. The remote server returned an error: (502) Bad Gateway.". The ...

Product(s): Rapid Recovery
Last Updated On: 2/1/2018
(0 Ratings) 1315 views
PowerShell Scripting Support (119405)

This article details Product Support of PowerShell scripting for AppAssure and Rapid Recovery Data Protection products. The ability to use PowerShell scripting is included in AppAssure & Rapid Recovery to allow customers ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 2/1/2018
(2 Ratings) 9087 views
How to upgrade to the most recent version of Rapid Recovery (181997)

This KB gives best practice and recommended steps for upgrading previous AppAssure and Rapid Recovery builds to the most recent version of Rapid Recovery 6. For the most up-to-date and detailed instructions regarding ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 2/1/2018
(11 Ratings) 25121 views
Core is failing to communicate to the license portal (195044)

Core is failing to communicate to the license portal. Error in the AppRecovery log: ServiceHost.InMemoryHosting. InMemoryServiceHost () Method 'ForcePhoneHome' of service 'Replay.Core.Contracts.Licensing.ILicenseManagement ...

Product(s): Rapid Recovery
Last Updated On: 1/30/2018
(0 Ratings) 2013 views
Core cannot connect to Licensing Portal (234864)

When Core attempts to connect to license portal you get the following error: In the logs you see the following error: Replay. Core.Contracts.Licensing.PhoneHomeFailedException depth 0: Communication with the license portal failed. ...

Product(s): Rapid Recovery
Last Updated On: 1/30/2018
(0 Ratings) 211 views