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Displaying 26-50 of 568
How to Attach and Detach Archives (video) (180551)

Rapid Recovery 6 introduces the capability to attach archives for restores without the need to import the contents into an existing repository. The archive is mounted read-only and all restore functions are available for the recovery points stored within the archive. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1351 views
How to Add Machines to Protection (video) (185870)

This KB details the steps necessary to add a Machine, Cluster, or Machines to protection. For the most up-to-date and detailed instructions regarding this procedure, see Protecting a Machine in the Rapid Recovery User Guide ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1395 views
How to Install the Local Mount Utility (video) (181396)

The LMU is a downloadable Windows-based application that lets you mount a Rapid Recovery recovery point in any of the three available modes on any Windows machine. The light-weight utility can be installed on 32-bit as ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 897 views
How To Schedule an Archive (video) (186241)

Retention policies enforce the periods for which backups are stored on short-term (fast and expensive) media. Sometimes certain business and technical requirements mandate extended retention of these backups, but use of fast storage is cost prohibitive. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1006 views
How to Install the Rapid Recovery Core (video) (180625)

Because the Rapid Recovery Core stores and manages the backups of all protected machines in your environment, you should install the Rapid Recovery Core on a dedicated server. Depending on your license and your environment ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1994 views
Rollups are failing with error "offset is invalid" (224604)

Rollups are failing. In the logs you will see the following error: ERROR 2017-01-01T03:25:43 [13400] - Replay.Core. Implementation.Rollup.CellRollupExecutor (Job Id = 104a7fd8-fc46-44ba-8b06-3891f5cbba4d:RollupJob ...

Product(s): Rapid Recovery
Last Updated On: 3/20/2017
(0 Ratings) 520 views
DL appliance stuck with a Black Screen after logging into Windows after a RUU upgrade (227259)

After upgrading the RUU on a DL appliance, when logging into Windows you end up with a black screen and you can't get much further. Processes can be started from Task Manager but the desktop user interface won't appear. ...

Product(s): Rapid Recovery
Last Updated On: 3/20/2017
(0 Ratings) 11 views
Deploy VM to Azure fails when entering Cloud Service name (226021)

Rapid Recovery allows customers to create One-Time or Continuous Virtual Exports to Microsoft Azure. When you complete the Virtual Machine Deployment wizard, you receive the following error event - 'Object reference not set to an instance of an object.'. ...

Product(s): Rapid Recovery
Last Updated On: 3/20/2017
(0 Ratings) 121 views
Rapid Recovery LAN-Free SAN (195634)

How to configure Rapid Recovery for use with LAN-Free SAN backups. The goal of SAN backups or 'LAN-Free SAN' backups is two fold: To isolate the backup traffic off to a separate network; Improve the performance of the backups by using the path of least resistance. ...

Product(s): Rapid Recovery
Last Updated On: 3/17/2017
(1 Ratings) 1461 views
DL Appliance Platform Versions (212202)

The DL appliances are based on PowerEdge model servers. When upgrading firmware and drivers, please refer to the latest drivers for the corresponding platform version. Looking up drivers and firmware based on the service tag will yield out of date results. DL Appliance. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/17/2017
(0 Ratings) 1382 views
How to replace a RapidRecovery or AppAssure Core with minimal downtime (227314)

The recommended Core migration is described in KB#117686. Unfortunately this method implies downtime for backups and replication. In most environments the down time is too long to be acceptable. Although the core settings ...

Product(s): Rapid Recovery
Last Updated On: 3/16/2017
(0 Ratings) 11 views
After upgrade to Rapid Recovery 6, Core Console Displaying Popup Error Message about Mongodb "QueryFailure flag was true" (227291)

After the Core is upgraded to Rapid Recovery 6, the console interface is getting persistent popup error messages about the following Mongodb error. Despite performing steps according to KB article: Event/Alert Data Temporarily ...

Product(s): Rapid Recovery
Last Updated On: 3/15/2017
(0 Ratings) 12 views
Unable to create a Repository larger than 16 TB, if Windows write caching policy is ON (227257)

On Cores running on Windows Server 2016 or Windows 10, if you attempt to create a repository larger than 16 TB with Write caching policy On (default and recommended setting), it fails. If you try to create a repository larger ...

Product(s): Rapid Recovery
Last Updated On: 3/15/2017
(0 Ratings) 27 views
Automatic update has failed to upgrade to 6.1.1.137 (227287)

When clicking on the Auto Update in AppAssure, the update fails with the following errors: "Automatic update has been failed". or. "'Auto Update Exception The installer process has failed with error code 42 (Installation has finished ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/15/2017
(0 Ratings) 30 views
Cluster Hyper-V agentless protection fails with "Unrecognized Guid Format" (227099)

When attempting to add in a Hyper-V cluster into protection. It fails with a "Unrecognized Guid Format" error. This has been identified as an issue when a VM on the Hyper-V cluster is in a specific state. Rather than skipping this ...

Product(s): Rapid Recovery
Last Updated On: 3/15/2017
(0 Ratings) 7 views
AppAssure Core service is missing after the upgrade (227260)

After upgrading AppAssure 5.4.3 to the Rapid Recovery, the AppAssure Core service doesn't exist any longer in the list of services. The behavior is by design Resolution and explanation: Upgrade to the Rapid Recovery will ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/15/2017
(0 Ratings) 19 views
DL Appliance Provisioning Status Unknown (151379)

Provisioning Status is unknown in the Appliance Tab. This prevents the repository from being created and disk health metrics from being pulled from OMSA. On the provisioning status page the following error is logged: An error ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/15/2017
(0 Ratings) 292 views
Mount fails with "The current OS does not support file system(s) 'ReFs'. Volume(s) cannot be mounted (227228)

Recovery points for Windows Server 2016 volumes with ReFs fail to mount with the error "The current OS does not support file system(s) 'ReFs'.". This issue is related to a known Defect - RR-102437. A patch has been prepared to resolve this issue. ...

Product(s): Rapid Recovery
Last Updated On: 3/15/2017
(0 Ratings) 8 views
Can World Wide Web Publishing Service be disabled? (227246)

World Wide Web Publishing Service is installed by the IIS and ASP.net Windows Feature requirement of Rapid Recovery Core and is set to run automatically. Customer wants to disable this service for security reasons. Rapid ...

Product(s): Rapid Recovery
Last Updated On: 3/15/2017
(0 Ratings) 5 views
Unknown WMI error: "Quota violation" (227216)

Performing various tasks in the Core console, like applying a license, may generate an error: Unknown WMI error: "Quota violation WMI Query: SELECT * FROM Win32_OperatingSystem -namespace root\cimv2". Issue is caused by WMI memory leak in LSI provider ...

Product(s): Rapid Recovery
Last Updated On: 3/14/2017
(0 Ratings) 6 views
Failed to enqueue continuous export of 'server' to 'server-export' on target 'Vcenter:443'. Reason: Sequence contains no elements (227195)

Virtual standby or virtual export are failing with this error "Failed to enqueue continuous export of 'server' to 'server-export' on target 'vcenter:443'. Reason: Sequence contains no elements". Taking a look at the recovery points ...

Product(s): Rapid Recovery
Last Updated On: 3/14/2017
(0 Ratings) 5 views
Best Practices: Rapid Recovery Replication (182896)

Replication is the process of copying recovery points from one or more source cores and transmitting them to a secondary location/s for the purpose of redundancy and disaster recovery. The process requires a paired source-target relationship between two or more cores. ...

Product(s): Rapid Recovery
Last Updated On: 3/13/2017
(0 Ratings) 1238 views
LMU fails to mount recovery with "The current OS does not support deduplication" (225236)

Mounting a recovery point of an agent with Windows Data Deduplication enabled fails to mount using LMU 6.1.0.645 on a core or agent. This happens even though the OS the LMU is running on has Windows Data Deduplication enabled. Error example: ...

Product(s): Rapid Recovery
Last Updated On: 3/13/2017
(0 Ratings) 196 views
After virtual export/standby, D drive letter is reassigned to CD/DVD drive (227157)

After virtual export/standby, D drive letter is reassigned to CD/DVD drive. The D drive on the original server is reassigned to the next drive letter. Thus, some programs installed or should be running on D drive stop working correctly. WORKAROUND. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/13/2017
(0 Ratings) 11 views
"The system cannot find the file specified" in FTBU ApplianceSetupStep (227156)

Running FTBU after RUU upgrade is showing this error "The system cannot the file specified". Within the logs, it is shown that the Core service is unable to detect the Appliance enclosure correctly. Looking in the disk management ...

Product(s): Rapid Recovery
Last Updated On: 3/13/2017
(0 Ratings) 4 views