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Displaying 26-50 of 598
Agent created a base image backup after BSoD crash (227907)

After the protected server crashed with blue screen of death (BSoD), the next snapshot was the base image The behavior is by design Resolution and explanation. When the agent software is stopped abruptly on the protected ...

Product(s): Rapid Recovery
Last Updated On: 3/31/2017
(0 Ratings) 31 views
How to restore GPO objects from backed up Domain Controller recovery points (227888)

The Group Policy was significantly changed by mistake. Need to restore previous GPO from backed up data Multiple GPO changes had adverse effect on the domain and need to be rolled back Resolution. To restore GPO objects ...

Product(s): Rapid Recovery
Last Updated On: 3/31/2017
(0 Ratings) 33 views
The transfer of the backup has been deactivated (211305)

The console will report the alert, "The transfer of the backup has been deactivated," which makes it appear there is an issue with an agent's backup. An agent that has a backup schedule limiting the its backup to only run during ...

Product(s): Rapid Recovery
Last Updated On: 3/30/2017
(2 Ratings) 2003 views
How To Generate SHA-2 Certificates in Rapid Recovery (195442)

After upgrading to Rapid Recovery from AppAssure 5.x, you may expect to see your existing agent certificates to show as SHA-2, but they still show as SHA-1. The Rapid Recovery upgrade process does not upgrade existing certificates. ...

Product(s): Rapid Recovery
Last Updated On: 3/30/2017
(0 Ratings) 1125 views
Receive an email notification if agent goes offline (227831)

Configure your Rapid Recovery Core to send an email notification if an agent goes offline. In order to receive an email when a machine state changes you can set this up in your 'Notifications' section. Go to the 'More' drop-down ...

Product(s): Rapid Recovery
Last Updated On: 3/30/2017
(0 Ratings) 34 views
"Expand" (Mounted Recovery Point) Button is grayed out in Local Mount Utility 6.1.0.645 installed on Windows 2016 (226036)

You are attempting to mount and explore recovery points using Local Mount Utility 6.1.6045 installed on a Windows 2016 machine. Although the Recovery Points mount as expected and can be browsed user Windows Explorer ...

Product(s): Rapid Recovery
Last Updated On: 3/29/2017
(0 Ratings) 107 views
Unable to protect 2 clusters with the same cluster name (different domain) (227702)

Unable to protect 2 clusters with the same cluster name. Both the clusters are joined to different domains. After protecting the first cluster, attempting to protect the second cluster results in this error "Unable to protect 192.168.1.2(dummy IP) because it already exists". ...

Product(s): Rapid Recovery
Last Updated On: 3/29/2017
(0 Ratings) 56 views
After changing Datastore name, Volumes are not displayed on Protected Machine (227757)

After changing a Datastore name in vCenter, Volumes of protected machines on that Datastore are no longer displayed. Refreshing metadata on a machine is successful, but Volumes do not load. With out Volumes there is are Protection Schedule or Backups. ...

Product(s): Rapid Recovery
Last Updated On: 3/28/2017
(0 Ratings) 57 views
Ephemeral Account Error (227730)

After upgrade 5.4.3.106 to 6.1.1 you receive the following error on the console banner: Failed Services Error: *ephermeralAccountService. Clicking "Restart" returns the same message. Clicking "Details" displays the following ...

Product(s): Rapid Recovery
Last Updated On: 3/28/2017
(0 Ratings) 51 views
EphemeralAccountService: NetUserDel Failed - error (227585)

After upgrade 5.4.3.106 to 6.1.1 you receive the following error on the console banner: Failed Services Error: *ephermeralAccountService: NetUserDel failed - Cannot perform this operation on built in accounts. Event log error: "The service is marked as an interactive service. ...

Product(s): Rapid Recovery
Last Updated On: 3/28/2017
(0 Ratings) 32 views
Core AAVDisk and AAVStor drivers do not update during upgrade (129598)

When upgrading a core to a newer build the AAVDisk and AAVStor drivers stay at the previous build. Generally this issue is transparent and no one ever notices unless they look. You can verify driver versions by going to C:\Windows ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/27/2017
(0 Ratings) 2373 views
Target Core Staging Area Clears for any Job (227682)

The Staging Area is a hidden directory in the Target Core's repository where incoming replication data is temporarily housed until the replication job completes. If the replication job errors for any reason or is cancelled, the next ...

Product(s): Rapid Recovery
Last Updated On: 3/27/2017
(0 Ratings) 36 views
Unable to set different schedules for grouped drives (227675)

While setting protection on some application aware agents some drives are grouped together not allowing different protection schedules. These volumes were detected as carrying application's database and/or logfiles such as SQL or Exchange. ...

Product(s): Rapid Recovery
Last Updated On: 3/27/2017
(0 Ratings) 52 views
Virtual export of Windows 2012 R2 machine are non-bootable (128951)

When creating a Virtual Export to VMware ESXi of a Windows 2012 R2 machine, the export apparently succeeds, but the VM is not bootable when powered-on. The VM hangs during boot at the Windows "Getting Devices Ready" phase of the initial boot. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/27/2017
(1 Ratings) 11994 views
DocRetriever is unable to restore to SharePoint 2007 on 32-bit OS (227607)

When attemping to connect to the SharePoint Front-End server to perform a Restore. The DocRetriever Console is unable to establish a connect to the Sharepoint server and failing with an error: Cannot connect to the Agent ...

Product(s): Rapid Recovery
Last Updated On: 3/27/2017
(0 Ratings) 30 views
Agentless protection fails on VMware 6 machines (227652)

Protecting VMware 6 VMs agentlessly fails. Forced base image completes successfully but then following backups are failing. CBT is enabled To resolve the issue please upgrade the Core 6.0.2 with the Cumulative Update 4. ...

Product(s): Rapid Recovery
Last Updated On: 3/27/2017
(0 Ratings) 32 views
AppAssure 5 and Rapid Recovery 6 Auto Updates for Certain Core Builds (226119)

The core's auto update function does not automatically update the core build to the next release. Whether the auto-update setting is set to "Automatically install updates" or "Notify me about updates, but do not install them automatically ...

Product(s): Rapid Recovery
Last Updated On: 3/24/2017
(0 Ratings) 220 views
Rapid Recovery 6.1.1 Installs complete with "A digitally signed driver is required" warning on Windows 2016/Windows 10 with Secure Boot Enabled (219326)

This issue affects any Rapid Recovery 6.1.1 product installed on Windows 10 or Windows Server 2016 server with EFI and Secure Boot enabled. After installer completes a windows will pop up stating "A digitally signed driver ...

Product(s): Rapid Recovery
Last Updated On: 3/23/2017
(1 Ratings) 748 views
Auto update check does not find latest update (133431)

When running the operation to check for an update to the AppAssure core software, none is found, even when a new version is available. The built in AppAssure/Rapid Recovery update feature is designed to check for updates to the Core software and notify when one is found. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/22/2017
(0 Ratings) 1925 views
How to Recover Files or Folders Using Rapid Recovery (186983)

This article serves as a “How-To” guide on recovering a file or folder from a Rapid Recovery backup. After data loss, you may need to recover a specific file or folder. In order to perform a recovery of a file or folder, the following ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1817 views
How to Schedule Core Reports (video) (180552)

Rapid Recovery 6 introduces the capability to schedule reports from within the Core console. The report then generates on the schedule you defined until you pause or delete the report. You must specify email notification and ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1264 views
Rapid Recovery Solutions with Video Content (186842)

The following solutions include video content. Rapid Recovery 6.x Video Solutions. Solution Title. Solution. - Installation & Upgrade. How to Upgrade AppAssure 5.4 to Rapid Recovery 6.X, SOL181997. How to Install the Rapid Recovery Core, SOL180625. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(1 Ratings) 2133 views
How To Run the Info Gathering Tool - Support Bundle for Service Requests (video) (180554)

From time to time or when investigating a support case, you may be asked to upload log files to Data Protection Support. If you are running AppAssure 5.x please refer to the following KB article: Uploading Log Files for AppAssure 5. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(3 Ratings) 7039 views
How to Configure Email Notifications (182549)

Email alerts are a convenient way to keep track of the errors and warnings that may be affecting the backups to the Rapid Recovery Core. This article will detail the steps to configure email alerts regarding any even logged by the Core. This is a multiple step process. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(1 Ratings) 2043 views
Finding Solutions in Technical Documents (127003)

Technical documents are your best resource for finding answers to you basic and advanced product questions. The most recent information, what is supported, minimum requirements, latest features, and install and user guides ...

Product(s): Rapid Recovery, Quest VROOM, AppAssure
Last Updated On: 3/21/2017
(0 Ratings) 1917 views