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Displaying 26-50 of 701
Agentless VM Virtual export/standby fails with error "The system cannot find the path specified ..\INetCache\Content.IE5" (227928)

Agentless VM Virtual export/standby fails with "The system cannot find the path specified". [\?\C:\ProgramData\AppRecovery\ExportMounts\ test_9ba2ee9d-e95d-4823-857f-e9cf9e1bf49c\Windows\System32\config\ systemprofile\AppData\Local\Microsoft\Windows\INetCache ...

Product(s): Rapid Recovery
Last Updated On: 8/8/2017
(0 Ratings) 288 views
Archive to Amazon fails with error "The authorization mechanism you have provided is not supported. Please use AWS4-HMAC-SHA256" (231850)

Archive to Amazon S3 fails with error: Exception chain: The remote server returned an error: (400) Bad Request. The authorization mechanism you have provided is not supported. Please use AS4-HMAC-SHA256; Exception has been thrown by the target of an invocation. ...

Product(s): Rapid Recovery
Last Updated On: 8/8/2017
(0 Ratings) 59 views
Rapid Recovery defaults to guest quiescing when taking a VMware snapshot (185926)

Rapid Recovery's agent-less protection for VMware VMs still calls Windows VSS during the backup process. This is caused due to Rapid Recovery defaulting to taking a VMware guest quiesced snapshot when it takes a backup. ...

Product(s): Rapid Recovery
Last Updated On: 8/7/2017
(0 Ratings) 690 views
Can't agent-lessly protect Hyper-V VMs with Dynamic Disks (231908)

Currently Hyper-V VMs that have dynamic disks assigned within the operating system can not be protected via agent-less technology. Error messages include but are not limited to: disk is unreadable. disk is unreachable. disk in unavailable. ...

Product(s): Rapid Recovery
Last Updated On: 8/7/2017
(0 Ratings) 9 views
Sizing Rapid Recovery Deployments (185962)

Proper sizing of the Rapid Recovery Core server is vital in allowing Rapid Recovery to properly perform its many tasks. When sizing resources for Rapid Recovery, it is important to ensure that multiple critical factors are taken ...

Product(s): Rapid Recovery
Last Updated On: 8/4/2017
(1 Ratings) 5359 views
Change Virtual Export credentials for Hyper-V or VMware - Workaround (148633)

Virtual Standby is failing after password change on the account that was used to set them up. Error in the AppRecovery log on the core indicates "Access Denied". Password on the account has changed and AppAssure core ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/4/2017
(0 Ratings) 2165 views
VSS: Backup fails with "The system was unable to flush I/O writes" (117428)

You experience backup failures with the following error displayed. Stack trace example: Replay.Agent.Contracts.Transfer.TransferFailedException: The transfer failed: 'There was a problem with the VSS subsystem on 'Agent01 ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/4/2017
(2 Ratings) 26519 views
Installer appears to be stuck on "Registering Fonts" (231824)

When installing Core or Agent with 6.1.2 installer the installer sits at "Registering Fonts" for majority of time. This is a known issue. Development is currently reviewing this issue and will address it in a future release. Workaround: None. ...

Product(s): Rapid Recovery
Last Updated On: 8/3/2017
(0 Ratings) 20 views
Rollup jobs are not able to run. (231807)

When forcing rollup on an agent, the task never gets created and appears rollup wasn't working. Looking at the logs you see the following error: Microsoft.Http.HttpStageProcessingException ---> System.Net.WebException ---> System ...

Product(s): Rapid Recovery
Last Updated On: 8/2/2017
(0 Ratings) 22 views
Export to local Hyper-V host on Windows Server 2016 fails with error "Incompatible parameters were found for Hyper-V export" (231797)

Incompatible parameters were found for Hyper-V export. System.AggregateException: One or more errors occurred. ---> Replay.Common.Contracts.Virtualization.HyperVException: Incompatible parameters were found for Hyper ...

Product(s): Rapid Recovery
Last Updated On: 8/2/2017
(0 Ratings) 18 views
Virtual Standby failing with error: Illegal operation attempted on a registry key that has been marked for deletion (231691)

The following error is seen in the Rapid Recovery core when Virtual Standby is attempted: Unknown WMI error: Illegal operation attempted on a registry key that has been marked for deletion. (Exception from HRESULT: 0x800703FA). ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/2/2017
(0 Ratings) 5 views
Unable to create a Repository larger than 16 TB, if Windows write caching policy is ON (227257)

On Cores running on Windows Server 2016 or Windows 10, if you attempt to create a repository larger than 16 TB with Write caching policy On (default and recommended setting), it fails. If you try to create a repository larger ...

Product(s): Rapid Recovery
Last Updated On: 7/28/2017
(1 Ratings) 412 views
Cannot mount Recovery Points with Windows Deduplication enabled (119442)

When protecting a machine that has Windows Deduplication enabled, you will receive a warning stating, "The volume which you are trying to protect has Windows deduplication on, which may cause issues with accessing the data.". ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/26/2017
(2 Ratings) 8950 views
Virtual Standby to Windows 2016 Hyper-V Server on local Rapid Recovery Core fails (226763)

Virtual Standby to Hyper-V local to the core is failing since in-place upgrade of OS to Windows Server 2016. Export fails with the following Error. Error: WMI class "MsvmVirtualSystemGlobalSettingData" or properties in class "MsvmVirtualSystemGlobalSettingData" was not found. ...

Product(s): Rapid Recovery
Last Updated On: 7/26/2017
(0 Ratings) 461 views
Virtual Export of protected machine with EISA partition will not boot (231544)

Exporting a Windows server that contains an EISA partition will complete successfully, however when attempting to boot you receive an error booting. This occurs because the active partition and boot components reside on the EISA partition. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/25/2017
(0 Ratings) 35 views
Virtual Standby fails with "The fully qualified file name must be less than 260 characters, and the directory name must be less than 248 characters." (231538)

Virtual Exports are failing for one or more machines with error,. Exception chain: •The specified path, file name, or both are too long. The fully qualified file name must be less than 260 characters, and the directory name must be less than 248 characters. ...

Product(s): Rapid Recovery
Last Updated On: 7/25/2017
(0 Ratings) 20 views
Seed Import Server Connection Time Out (231516)

Seed import jobs fail immediately with "Object '/e75948a3_d2ca_42 b2_bed5_8ecfa8475ee6/zcrhzadtp_habl7t6migbgbz_885916.rem' has been disconnected or does not exist at the server" error event. Further review of the logs shows this is a Debug level event: ...

Product(s): Rapid Recovery
Last Updated On: 7/24/2017
(0 Ratings) 8 views
AppAssure MSI Patch Install Fails (124097)

When attempting to install a patch provided by AppAssure Support, the installation fails with the error: "The wizard was interrupted before could be completely installed. Your system has not been modified. To complete installation ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/24/2017
(1 Ratings) 2577 views
Understanding 0% Compression in a AppAssure/Rapid Recovery Repository (158029)

What is 0% compression when viewing the repository statistics in the UI. This issue occurs because of the accumulation of residual data processed during the backup procedure which pertains to protected servers and its data ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/21/2017
(0 Ratings) 5012 views
Hyper-V Agentless protection fails with error 'Element not found' while storing the VMs on SMB 3.0 based storage (229352)

Preconditions: 1. Rapid Recovery Core Server is installed. 2. Hyper-V server is available. 3. VM on SMB 3.0 share is created, for reference check MS Documentation. Steps: 1. Launch Protect Multiple Machines Wizard, at Connection ...

Product(s): Rapid Recovery
Last Updated On: 7/21/2017
(0 Ratings) 40 views
Core Server with NAS/CIFS Repository showing windows event id 50 and 139 with source Mup and/or MRxSmb "### Delayed-Write ###" (231216)

Whenever you find a repository configured on a CIFS Share (NAS) that is showing DVM Bad Blocks, Checksum Errors, Read Errors,or other similar errors associated with repository inconsistencies and the Core Server is showing these errors on the Windows System Event Logs ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/20/2017
(0 Ratings) 122 views
How to diagnose hardware (Storage, CPU, RAM, Network) performance issues on a Core Server or Agent Protected Machine by using Windows Perfmon (228804)

The scope of this article is meant to provide additional tools that are already available on a windows machine in order to isolate possible performance issues related to: Storage; CPU; RAM memory; Network; Others. Some times ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/20/2017
(1 Ratings) 571 views
Linux - Troubleshooting Mounting/Rollback of Linux Recovery Points for Rapid Recovery (228710)

These are some common solutions to mounting or rollback issues, when using the local_mount utility for Rapid Recovery Linux Various conditions - Steps provided cover common situations. 1. Make sure port 8007 is not blocked by a firewall on the core side. ...

Product(s): Rapid Recovery
Last Updated On: 7/20/2017
(0 Ratings) 21 views
How to calculate agent's footprint on the repository (231421)

AppAssure/Rapid Recovery uses compression and deduplication within a repository. As data comes into the repository it is checked against a dedupe cache and then deduplicated based on what blocks of data have already been stored in the repository. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/20/2017
(0 Ratings) 49 views
Cluster Hyper-V agentless protection fails with "Unrecognized Guid Format" (227099)

When attempting to add in a Hyper-V cluster into protection. It fails with a "Unrecognized Guid Format" error. This has been identified as an issue when a VM on the Hyper-V cluster is in a specific state. Rather than skipping this ...

Product(s): Rapid Recovery
Last Updated On: 7/20/2017
(0 Ratings) 422 views