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Displaying 26-50 of 656
Protecting machines agentlessly through a Hyper-V Cluster fails with "Cannot resolve agent host name" (229250)

When adding machines to agentless protection through a Hyper-V Cluster's Virtual Machines page, protection fails with "Cannot resolve agent host name." This issue happens given a specific scenario: You have successfully ...

Product(s): Rapid Recovery
Last Updated On: 6/12/2017
(0 Ratings) 12 views
Add Cluster under Protection using API fails with 'Display name is already in use' (215478)

When trying to protected a cluster following the provided sample from 'AddClusterUnderProtectionSample.cs' we get an Error 'Display name is already in use.'. // Create the cluster agent request. var addClusterRequest = new ...

Product(s): Rapid Recovery
Last Updated On: 6/12/2017
(0 Ratings) 268 views
The "Reports.ps1" powershell script does not work (225450)

In Rapid Recovery 6.1, attempting to run the Reports.ps1 script (C:\Program Files\AppRecovery\Core\PowerShellScripts\Reports\Reports.ps1) fails with the following error: Exception calling "LoadFrom" with "1" argument(s): "Could ...

Product(s): Rapid Recovery
Last Updated On: 6/12/2017
(0 Ratings) 389 views
Unable to generate report, getting unexpected server response (228655)

When attempting to run a Report in Report Dashboard you get Unexpected server response (500): PDF.js v1.0.712 (build: 6969ed4). Message: Unexpected server response (500) while retrieving PDF "https://serverurl:8006/apprecovery ...

Product(s): Rapid Recovery
Last Updated On: 6/12/2017
(0 Ratings) 172 views
Volume Information is Empty for Agentless VM on Rebranded Core (226017)

With rebranded (white labeled) cores, Agentless protection is successful for ESXi VMs but there is no option to protect your volumes. ERROR 2017-02-06T05:59:48 [92] - Replay.Core.Implementation.VSphere. DiskVolumes.EsxVirtualDiskReaderWriter ...

Product(s): Rapid Recovery
Last Updated On: 6/12/2017
(0 Ratings) 436 views
Mount fails with "The current OS does not support file system(s) 'ReFs'. Volume(s) cannot be mounted (227228)

Recovery points for Windows Server 2016 volumes with ReFs fail to mount with the error "The current OS does not support file system(s) 'ReFs'.". This issue is related to a known Defect RR-102437. This issue is resolved starting ...

Product(s): Rapid Recovery
Last Updated On: 6/12/2017
(0 Ratings) 106 views
DL Appliance tab error "No instances of 'CIM_ComputerSystem' have been found" (225750)

After running RUU 3.0.587 or newer, you receive am error when opening or using functions on the Appliance tab: "No instances of 'CIM_ComputerSystem' have been found.". Stack Trace: Server side: Replay.Common.Contracts ...

Product(s): Rapid Recovery
Last Updated On: 6/12/2017
(0 Ratings) 601 views
Target Core Staging Area Clears for any Job (227682)

The Staging Area is a hidden directory in the Target Core's repository where incoming replication data is temporarily housed until the replication job completes. If the replication job errors for any reason or is cancelled, the next ...

Product(s): Rapid Recovery
Last Updated On: 6/12/2017
(0 Ratings) 133 views
Slow Mountability and Checksum Checks jobs affect core performance (225650)

Exchange Mountability and Checksum Checks takes hours to complete. While these jobs are running Core performance for other jobs are greatly reduced. Jobs such as transfers, replication, and exports. If Exchange jobs run long enough they can delay Nightly Jobs as well. ...

Product(s): Rapid Recovery
Last Updated On: 6/12/2017
(0 Ratings) 607 views
Replication Tab shows 00000000 instead of Target Core hostname (204501)

From the Source Core Replication Tab, the Target Core hostname is displayed as 000000's instead of the hostname of the Target Core. Additionally all Replicated Agents has the status 'Deleted'. This state can occur if the Source ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/9/2017
(0 Ratings) 668 views
The attachability check has failed for the SQL database with error message "The path too long. Maximum length is '160' symbols" (230243)

SQL Attachability check fails for some agents showing the following error: The attachability check has failed for the SQL database 'DB_NAME' of instance 'MSSQLSERVER' because the FileStream path 'C:\ProgramData\AppRecovery ...

Product(s): Rapid Recovery
Last Updated On: 6/8/2017
(1 Ratings) 19 views
Unable to create a Repository larger than 16 TB, if Windows write caching policy is ON (227257)

On Cores running on Windows Server 2016 or Windows 10, if you attempt to create a repository larger than 16 TB with Write caching policy On (default and recommended setting), it fails. If you try to create a repository larger ...

Product(s): Rapid Recovery
Last Updated On: 6/6/2017
(1 Ratings) 263 views
Warning messages indicating SQL server not backing up correctly. (207785)

A warning message on the Agent Summary indicates an issue with SQL DB. Please refer to the screenshot. Upon checking the Agent machine system events logs, WMI error events are found related to the same warning error. Workaround :-. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/5/2017
(0 Ratings) 797 views
Agent goes offline when metadata refresh is initiated (230073)

Specific agent machine is online (green), but getting no disks information. When metadata refresh is initiated, agent goes offline. Running web test https://<agent_name>:8006/apprecovery/api/ agent/pair/connect works every time. ...

Product(s): Rapid Recovery
Last Updated On: 6/2/2017
(0 Ratings) 56 views
Linux - EXT4 filesystem showing error "rapidrecovery-vss: attempted write at 117441024 on read-only snapshot device" in system logs (228285)

When running the Rapid Recovery Linux agent on a system that is using the EXT4 filesystem, you might see an error message such as this example in your console or in the system logs: "rapidrecovery-vss: attempted write at..." . on read-only snapshot device". ...

Product(s): Rapid Recovery
Last Updated On: 6/2/2017
(0 Ratings) 35 views
Rapid Recovery 6.1.1 Installs complete with "A digitally signed driver is required" warning on Windows 2016/Windows 10 with Secure Boot Enabled (219326)

This issue affects any Rapid Recovery 6.1.1 product installed on Windows 10 or Windows Server 2016 server with EFI and Secure Boot enabled. After installer completes a windows will pop up stating "A digitally signed driver ...

Product(s): Rapid Recovery
Last Updated On: 6/2/2017
(1 Ratings) 1049 views
Core console error "Failed to find management service for interface type" (215992)

An error message displays "Failed to find management service for interface type..." upon access to core console, and can repeat when you click to dismiss the message. This is possibly caused by MongoDB service in an unstable ...

Product(s): Rapid Recovery
Last Updated On: 6/1/2017
(0 Ratings) 86 views
After an upgrade to Rapid Recovery 6.0.1 the Core console shows "Replay.Core.Contracts.Backup.ScheduledArchiveCollection" (188863)

After an upgrade from AppAssure 5.4.3 to Rapid Recovery 6.0.1 in the Core Console the following error is visualized: "Failed Services scheduledBack upService: Ambiguous choice between types in application domain: preferred ...

Product(s): Rapid Recovery
Last Updated On: 6/1/2017
(2 Ratings) 1787 views
Backing Up Non VSS-Aware Applications (145719)

Rapid Recover and AppAssure engages the Microsoft VSS to put supported applications into a consistent state during a backup. This option ensures that all application writes requests in the machines memory are committed ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/31/2017
(1 Ratings) 3813 views
Unable to load the AppAssure CORE UI (150911)

Unable to load the AppAssure CORE UI. <serverError xmlns="http://apprecovery. com/management/api/2010/05" xmlns:i="http://www.w3.org/2001/XMLSchema- instance">. <message> Could not load file or assembly 'ServiceHost ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/31/2017
(0 Ratings) 1792 views
Repository Full (229004)

The DVM repository is full therefore transfers, rollups or replication is not possible. Errors found in AppRecovery logs: ERROR 2017-04-27T20:48:01 [1411] - Replay.Core.Implementation. Transfer.VolumeDataWriter (Job Id = 6d33359a ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/30/2017
(1 Ratings) 371 views
Existing repository is no longer seen by the core (229848)

The RAID controller for the OS partition failed, scrambling the OS and Core software. The repositories on separate storage controller and array is accessible. OS and AppAssure/Rapid Recovery were reinstalled and imported ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/26/2017
(0 Ratings) 132 views
How to address CVE-2014-3566. (229819)

With recent security vulnerability CVE-2014-3566 it may be required to disable SSLv3. This is an industry-wide vulnerability affecting the SSL 3.0 protocol itself and is not specific to Rapid Recovery or AppAssure. All supported ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 5/26/2017
(0 Ratings) 130 views
Check for Licensing Compliance has Failed (225271)

During Rapid Recovery software install, an error dialogue box is displayed showing the license check has failed with error message: "The server does not comply with the End User License Agreement (EULA) because it has more than 15 local user accounts. ...

Product(s): Rapid Recovery
Last Updated On: 5/25/2017
(0 Ratings) 68 views
Unable to change Credentials for Agentless Protection (215449)

During routine password policy enforcement, the password for the account used to add the ESXi/vCenter container to the Rapid Recovery interface will need to be changed. Once changed, the agentless protected VMs begin to go offline and all backups stop. ...

Product(s): Rapid Recovery
Last Updated On: 5/25/2017
(0 Ratings) 83 views