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Displaying 26-50 of 754
How to Manually Restart all VSS Writers when in a Failed State without Rebooting (129774)

There are instances when snapshots are failing due to an agent's VSS writers being in a failed state but it is impossible or not desirable to restart the server until at least after business hours. The VSS writers may be in a failed state for many different reasons. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/6/2017
(10 Ratings) 190633 views
How to write Archives to Tape (140436)

Neither current builds of AppAssure nor Rapid Recovery integrate directly with tape backup solutions. However, writing Archives to Tape can be done indirectly. Please see the steps below and suggested best practices. Writing to Tape: ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/5/2017
(2 Ratings) 5145 views
RUU Fails on upgrading Core Installer (233404)

When running RUU, it fails on Core Installer Core install failed due to permission issues, have to manually run installer. Launch RUU with Admin permissions (Right click, Run as Administrator); Wait for RUU to load; Browse to C:\Program Files\Dell\Appliances\DL\RUU\Payload; ...

Product(s): Rapid Recovery, DL Series Backup and Recovery Appliances
Last Updated On: 10/5/2017
(0 Ratings) 15 views
Restoring SQL Databases (119411)

You need to recover a SQL database or table from a recovery point. Click here for a step by step instructional video of this process. Complete the following steps. Launch the Core Console. Click on the agent machine and go to the Recovery Points tab. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/5/2017
(2 Ratings) 10287 views
Local Mount Utility (LMU) is unable to add core. Failing immediately. (233372)

Virtual machine (agent server) was recreated and agent was reinstalled. LMU is unable to add the Core either by name or IP, using current login credentials or specific ones. It's possible to ping Core by name or by IP. Also, opening ...

Product(s): Rapid Recovery
Last Updated On: 10/4/2017
(0 Ratings) 11 views
Core lost connectivity to the repository on NAS CIFS share after the password change (233345)

After changing administrative account's password, Core cannot longer access its repository on the NAS CIFS/SMB share. Share is accessible from Windows using that account To resolve the issue please perform the following steps: ...

Product(s): Rapid Recovery
Last Updated On: 10/3/2017
(0 Ratings) 8 views
The transfer of the backup has been deactivated (211305)

The console will report the warning alert, "The transfer of the backup has been deactivated," indicating an issue with an agent's backup. An agent that has a backup schedule limiting its backup to only run during a small window ...

Product(s): Rapid Recovery
Last Updated On: 10/3/2017
(5 Ratings) 3014 views
Failed Boot Selection Error (120707)

You receive a boot selection failed error after restoring or exporting a Windows 7 or 2008 machine. After restoring or exporting a Windows 7 or 2008 machine, the machine fails to boot and give you this error: Error: 0xc000000e ...

Product(s): Rapid Recovery, AppAssure, Replay
Last Updated On: 10/2/2017
(0 Ratings) 4282 views
Best Practices enabling Anti-virus Exclusions (117680)

This article describes the exclusions that should be set when using AppAssure 5 or Rapid Recovery 6 with Anti Virus Software. When using Anti Virus Software you should set certain exclusions on Real-time protection and Full System Scans(Scheduled or Ad-hoc). ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/2/2017
(4 Ratings) 17826 views
Failed to open the database (233303)

When attempted to mount an Exchange Database from a mount point. You get the following error: Failed to open the database "databasename". Error message: Cannot access file, the file is locked or in use (Microsoft.Isam. Esent.Interop.EsentlFileAccessDeniedException). ...

Product(s): Rapid Recovery
Last Updated On: 10/2/2017
(0 Ratings) 11 views
Failing to upgrade DL1X00/DL4X00 appliance to Rapid Recovery Core 6.1.3 (232545)

Rapid Recover Core 6.1.3 was a DL appliance release, in order to install Core 6.1.3, the DL Appliance must first be upgraded to allow for these changes. The Automatic upgrade cannot be used to upgrade the Rapid Recovery Core on DL appliances for this release. ...

Product(s): Rapid Recovery
Last Updated On: 10/2/2017
(0 Ratings) 344 views
Unexpected Base Images Created in AppAssure 5 or Rapid Recovery 6 (118467)

Unexpected base images may be created occasionally within AppAssure 5 or Rapid Recovery 6. These base images may appear after an operation completes or a job finishes. The most likely root cause is due to hardware ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 9/29/2017
(7 Ratings) 19046 views
VSS error: "Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid" (233266)

Specific agent is failing to perform a snapshot, citing VSS errors. On the agent, Event Viewer, Application, Event ID 8193 is generated with the message: "Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(<profile_SID>.bak). ...

Product(s): Rapid Recovery
Last Updated On: 9/29/2017
(0 Ratings) 17 views
Slow archive speeds after upgrade from Appassure 5.4.3 to Rapid Recovery 6.1.x (233171)

After upgrade from Appassure 5.4.3 to Rapid Recovery 6.1.x the archive speed of an archive over 500Gig drops significantly. Speeds before upgrade were 40-50Mb/s and after dropped to 15-20Mb/s. This has been identified ...

Product(s): Rapid Recovery
Last Updated On: 9/26/2017
(0 Ratings) 17 views
Core server becomes unresponsive after some time when mounting recovery point from cloud based archive. (230819)

Core performance worsening and high system resources usage while mounting RP from attached Azure archive. This issue is related to a known Defect. RR-103670. A patch has been prepared to resolve this issue. Please contact Support for the correct patch. ...

Product(s): Rapid Recovery
Last Updated On: 9/26/2017
(0 Ratings) 9 views
Linux Export - Sequence contains no elements (232909)

Attempting to export a protected Linux agent to either Hyper-v or VMWare results in the following error: •Sequence contains no elements. •One or more dependent export tasks have failed. •One or more errors occurred. The Linux ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 9/22/2017
(0 Ratings) 65 views
Hyper-V exports fail with The operation with VHD virtual disk failed. (205927)

Hyper-V exports fail with The operation with VHD virtual disk failed. While the base error is generic, if you find the additional errors listed below, this KB will resolve this specific issue. Starting with the Core UI | Events you will see the failed job with the Stack Trace listed below. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 9/22/2017
(1 Ratings) 2372 views
How To: troubleshooting when agent is offline or cannot be protected (233091)

Existing agent went offline and no longer communicating with the Core. Or agent server cannot be protected. To troubleshoot and resolve the issue please follow those steps: On the Agent server. - Check if Agent service is up and running. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 9/21/2017
(0 Ratings) 24 views
How To Run the Info Gathering Tool - Support Bundle for Service Requests (180554)

From time to time or when investigating a support case, you may be asked to upload log files to Data Protection Support. If you are running AppAssure 5.x please refer to the following KB article: Uploading Log Files for AppAssure 5. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 9/21/2017
(4 Ratings) 10740 views
Local Mount Utility detects wrong Core IP address if Replay Engine is using internal IP (232367)

Prerequisites: 1. Core with the Recovery Points. 2. LMU installed on a separate machine. Steps to reproduce: 1. Connect Core to the LMU using the working network adapter IP address. 2. Add network adapter to the Core machine ...

Product(s): Rapid Recovery
Last Updated On: 9/20/2017
(0 Ratings) 73 views
Virtual exports fail sporadically with "Vddk Handle is invalid" error (206565)

Virtual export jobs fail with error: "VddkApiException: VDDK Handle is invalid. This can be due to VDDK API proxy restart.". Error message sample: Exception chain: Vddk Handle is invalid. This can be due to Vddk API proxy restart. ...

Product(s): Rapid Recovery
Last Updated On: 9/20/2017
(4 Ratings) 4105 views
Unable to create repository. Clicking on Save button does nothing (232895)

When creating a new repository, dialog window is presented, storage location is added, size specified. However, clicking on Save button does nothing. To resolve the issue, please use a different browser for opening Core console.

Product(s): Rapid Recovery
Last Updated On: 9/14/2017
(0 Ratings) 11 views
Finding Solutions in Technical Documents (127003)

Technical documents are your best resource for finding answers to you basic and advanced product questions. The most recent information, what is supported, minimum requirements, latest features, and install and user guides ...

Product(s): Rapid Recovery, Quest VROOM, AppAssure
Last Updated On: 9/13/2017
(0 Ratings) 2763 views
Unable to remove directory when re-installing Rapid Recovery (232719)

When attempting to re-install Rapid Recovery you receive an error indicating the target directory already exists. When you attempt to delete "c:\program files\apprecovery\core" directory the system returns an error indicating files are in use. ...

Product(s): Rapid Recovery
Last Updated On: 9/13/2017
(0 Ratings) 16 views
Event ID 4227 - Unable to connect using any TCP connections (232000)

Network connectivity allows your computer to communicate with other hosts on your network and the Internet. Connectivity might be full (Internet and intranet), partial (local subnet only), or non-existent. The core is unable to perform any transfers. Event Message: ...

Product(s): Rapid Recovery
Last Updated On: 9/13/2017
(0 Ratings) 12 views