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Displaying 1-25 of 798
Error 'unmanagedDvm.storageSubsystem' fills Core's log, indicating repository corruption after cancelling deferred delete and restarting Core twice (232330)

Steps to reproduce: 1. Protect the Agent and take base image (at least 30 GB). 2. Remove the base image and cancel deferred delete, then restart the core service. 3. Wait till repository mounts and again cancel deferred delete ...

Product(s): Rapid Recovery
Last Updated On: 12/15/2017
(0 Ratings) 82 views
Top-Ten Powershell cmdlets for Managing Rapid Recovery (132097)

The functionality of the Core is managed by the Rapid Recovery PowerShell Module. This allows for the administration of the Rapid Recovery Core through scripts and the command line interface. A list of available PowerShell ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 12/15/2017
(2 Ratings) 8421 views
Checking Recovery Points fails with "Could not find part of the path 'C:\Windows\system32\Deleted'." (132036)

Checking Recovery Points fails with "Could not find part of the path 'C:\Windows\system32\Deleted'.". Stack Trace Example: Replay.Core.Implementation.RecoveryPoints.Checks. RecoveryPointCheckException: Failed to mount ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 12/15/2017
(0 Ratings) 886 views
Cannot enable or disable the rollups for a cluster and its nodes in Nightly Jobs (235377)

Enabling or disabling rollups for a protected cluster isn't saved once the changes are applied. After the settings window closes, re-opening it shows the cluster and nodes in their previous state. This has been identified as Product Defect RR-100336 ...

Product(s): Rapid Recovery
Last Updated On: 12/15/2017
(0 Ratings) 13 views
How to upgrade to the most recent version of Rapid Recovery 6 (181997)

This KB gives best practice and recommended steps for upgrading previous AppAssure and Rapid Recovery builds to the most recent version of Rapid Recovery 6. For the most up-to-date and detailed instructions regarding ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 12/13/2017
(10 Ratings) 23575 views
TLS 1.0 Security Vulnerability (235006)

TLS 1.0 contains many security vulnerabilities and is being removed from use by many software companies. Quest AppAssure is one such software. On January 29, 2018, the Quest Rapid Recovery/AppAssure license portal will stop supporting TLS 1.0 connections. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 12/13/2017
(0 Ratings) 74 views
Seeding data to Azure using the Microsoft Azure Import/Export service (214778)

In replication, the initial transfer of deduplicated base images and incremental snapshots of protected agents, can add up to hundreds or thousands of gigabytes of data. Initial replication can be seeded to the target core using ...

Product(s): Rapid Recovery
Last Updated On: 12/8/2017
(1 Ratings) 1799 views
Core with Portuguese locale fails to communicate with License Portal (235171)

Steps to reproduce: 1. Open Rapid Recovery 6.1.x Core Console. 2. Go to the Core's Settings page and click on the option to connect to the License Portal. Actual result: Core with Portuguese (Brazil) locale fails to communicate ...

Product(s): Rapid Recovery
Last Updated On: 12/7/2017
(0 Ratings) 10 views
Repository Error Dvm_NoBlock (119989)

Transfers fail with the following error: The transfer of one or more of your volume images from a protected machine to the Core fails with the following error: “Failed due to multiple errors. Volume transfer failed: Transfer failed for volume '(Volume Labeled 'System Reserved')'. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 12/7/2017
(1 Ratings) 9659 views
Core GUI is non responsive (235055)

When accessing Core GUI, Core will not load or you will get GetTimedOut error. In the logs you will see the following error: WARN 2017-11-20T15:02: 15 [1086] - Performance.Replay.Core.Client.AgentsManagementCoreClient ...

Product(s): Rapid Recovery
Last Updated On: 12/7/2017
(0 Ratings) 18 views
Agentless protection has stopped to work for vCenter/ESXi host (235159)

Error is generated on the Core, when trying to perform an agentless snapshot: Exception chain: Unexpected end of file. Call to service method http://<vcenter>:8016/apprecovery/api/vmwareproxy/vddk/prepareforaccess/ <vm_name> POST failed: Invalid Response. ...

Product(s): Rapid Recovery
Last Updated On: 12/7/2017
(0 Ratings) 11 views
Replication to Core located on Azure fails due to slow DVM performance (235131)

Steps to reproduce: 1. Protect a few Agents on your local Core server. 2. Configure replication from the local Core to the Core on Azure. 3. Wait some time for recovery points to be gathered and replication to ensue. Actual result ...

Product(s): Rapid Recovery
Last Updated On: 12/6/2017
(0 Ratings) 13 views
Core service won't start. Error 14001: "The application has failed to start because its side-by-side configuration is incorrect" (235091)

Core service is failing to start. Error 14001 is shown with: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxtrace.exe tool for more detail" Corrupted Core.Service.exe.config file. ...

Product(s): Rapid Recovery
Last Updated On: 12/6/2017
(0 Ratings) 8 views
Recovery points of Large volumes that are almost full are not mounted from attached archive (205732)

Mounting of larger volumes of a recovery point from an attached archive fail with the error: "ERROR 2016-05-23T10:00:20 [3864] - Replay.Core.Implementation.Mounts.LocalMountRecovery PointJob () Job 'Mount recovery point ...

Product(s): Rapid Recovery
Last Updated On: 12/4/2017
(0 Ratings) 1550 views
Shadow copies are filling up free space on the disk (235040)

Shadow copies are filling up space on the disk and causing Rapid Recovery backups to fail with VSS errors. Issue is caused by SentinelOne AV solution SentinelOne is an antivirus solution, that uses shadow copy as a protection against virus attacks. ...

Product(s): Rapid Recovery
Last Updated On: 12/4/2017
(0 Ratings) 13 views
After an upgrade to Rapid Recovery 6.0.1 the Core console shows "Replay.Core.Contracts.Backup.ScheduledArchiveCollection" (188863)

After a Rapid Recovery upgrade, in the Core Console the following error is visualized: "Failed Services scheduledBackupService: Ambiguous choice between types in application domain: preferred assembly does not contain type with such name while two or more other do. ...

Product(s): Rapid Recovery
Last Updated On: 12/1/2017
(2 Ratings) 2341 views
SQL Attachability fails for Databases with FileStreams (134081)

Attachability check on file stream databases fails with the following error: "The attachability check for the database from instance has failed. The recovery point doesn't contain volume(s) for files: 'X:\ '. Please, adjust the protection ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 12/1/2017
(0 Ratings) 2093 views
Unable to Create Repository in Rapid Recovery 6 Core (234442)

The Rapid Recovery 6.x Core is unable to create a new repository for a new Core installation in a Windows 10 machine. You have already performed a Core repair, and have uninstalled and reinstalled the Core software and still obtain the same result. ...

Product(s): Rapid Recovery
Last Updated On: 12/1/2017
(0 Ratings) 209 views
Error Adding DR4100 and DR4000 As Tiered Repository in Rapid Recovery (232480)

There is an issue with the DR 4100 and DR 4000 appliances running the version 4.0.0.3 code where it is generating an error when attempting to create a tiered repository in Rapid Recovery core version 6.x. These are the steps taken to reproduce this issue: ...

Product(s): Rapid Recovery
Last Updated On: 12/1/2017
(0 Ratings) 272 views
Installer appears to be stuck on "Registering Fonts" (231824)

When installing Core or Agent with 6.1.x installer the installer sits at "Registering Fonts" for majority of time. This is a known issue. Development is currently reviewing this issue and will address it in a future release. Workaround ...

Product(s): Rapid Recovery
Last Updated On: 12/1/2017
(1 Ratings) 336 views
Slow archive speeds after upgrade from Appassure 5.4.3 to Rapid Recovery 6.1.x (233171)

After upgrade from Appassure 5.4.3 to Rapid Recovery 6.1.x the archive speed of an archive over 500Gig drops significantly. Speeds before upgrade were 40-50Mb/s and after dropped to 15-20Mb/s. This has been identified ...

Product(s): Rapid Recovery
Last Updated On: 12/1/2017
(0 Ratings) 212 views
Default ports used by AppAssure and Rapid Recovery (119905)

This article provides a complete listing of network ports required by AppAssure and Rapid Recovery to facilitate communication of the various application processes including agent protection, replication and virtual standby. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 11/28/2017
(8 Ratings) 21973 views
Core cannot connect to Licensing portal. (234864)

When Core attempts to connect to license portal you get the following error: In the logs you see the following error: Replay. Core.Contracts.Licensing.PhoneHomeFailedException depth 0: Communication with the license portal failed. ...

Product(s): Rapid Recovery
Last Updated On: 11/28/2017
(0 Ratings) 30 views
WireShark Network and Replication Troubleshooting Guide (118165)

This article describes the network testing technique and steps necessary to perform a network test using the WireShark network protocol analyzer. You may receive the following error during replication/transfers. ERROR 2013 ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 11/28/2017
(1 Ratings) 5119 views
How to clear all entries / logs from the Core Console Events tab (234796)

You are interested in clearing / removing all recorded events from the Rapid Recovery Core's Events tab. For business purposes, compliance, or any other reason, you are required to delete all registered events that were performed by the Core. ...

Product(s): Rapid Recovery
Last Updated On: 11/24/2017
(0 Ratings) 307 views