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Displaying 1-25 of 701
Error displayed while trying to configure replication "no connection could be made because the target machine actively refused it" (232083)

This error occurred while trying to set up replication between several Core Servers that were moved to a new network location and some IP address changes were necessary after the move. Error displayed from the Replication ...

Product(s): Rapid Recovery, DL Series Backup and Recovery Appliances
Last Updated On: 8/18/2017
(0 Ratings) 57 views
Cannot mount recovery point - OS does not support Single Instance Storage (205957)

Windows Server 2008 R2 allows Single-Instance Storage (SIS) on data volumes in order to reduce the amount of space that is used to store data and Rapid Recovery is able to see and snapshot these blocks. When mounting ...

Product(s): Rapid Recovery
Last Updated On: 8/18/2017
(0 Ratings) 1237 views
Core failed to connect to the SQL Server 2008 x86 using default protocol (231952)

When protecting an agent with both 64-bit (x64) and 32-bit (x86) SQL 2008 Server instances with an x64 AppAssure or Rapid Recovery agent, you may go into the Agent Summary tab and, under SQL Server Information, find a yellow status ball for the SQL instance although the ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/18/2017
(0 Ratings) 110 views
Agentless virtual machines are not listed in Virtual Machines tab when using Spanish locale (232204)

In the Spanish translation of the product, agentless virtual machines (VMs) do not display on the Virtual Machines page. This has been identified as product defect RR-103782. Workaround: To view the VMs, change the language ...

Product(s): Rapid Recovery
Last Updated On: 8/18/2017
(0 Ratings) 18 views
Virtual exports fail sporadically with "Vddk Handle is invalid" error (206565)

Virtual export jobs fail with error: "VddkApiException: VDDK Handle is invalid. This can be due to VDDK API proxy restart.". Error message sample: Exception chain: Vddk Handle is invalid. This can be due to Vddk API proxy restart. ...

Product(s): Rapid Recovery
Last Updated On: 8/18/2017
(4 Ratings) 3798 views
Unable to load the AppAssure CORE UI (150911)

Unable to load the AppAssure CORE UI. Could not load file or assembly 'ServiceHost.Implementation, Version=5.4.2.228, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/17/2017
(0 Ratings) 2251 views
Event/Alert Data Temporarily Unavailable Error Message (117921)

This article describes a potential error when opening the Events tab within the Core UI. You may receive the following error: “Event/Alert data temporarily unavailable due to loss of connectivity with AppAssure 5 Core MongoDB Service. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/17/2017
(1 Ratings) 7394 views
How to troubleshoot Domain Controller STOP: c00002e2 Directory Services could not start error (144232)

You are trying to recover a failed physical Domain Controller by exporting a recent recovery point to a Hyper-V virtual machine. Although the export is completed successfully, the Domain controller gets a stop error during bootup ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/17/2017
(1 Ratings) 10058 views
How To Install an Agent on Redhat and CentOS (184590)

This article provides instructions for installing a Rapid Recovery Agent on Red Hat / CentOS. You must download the distribution specific 32-bit or 64-bit repository installer on every Linux server that you want protected with Rapid Recovery. ...

Product(s): Rapid Recovery
Last Updated On: 8/16/2017
(0 Ratings) 1886 views
Mailbox Restore for Exchange restores (184597)

Mailbox Restore for Exchange is a comprehensive email recovery program that works with Rapid-Recovery and the Rapid-Recovery Local Mount Utility (LMU) to recover Exchange items, from a full data store to a single email message. ...

Product(s): Rapid Recovery
Last Updated On: 8/16/2017
(0 Ratings) 2131 views
Jobs fail with "The repository is full" (229004)

The DVM repository is full therefore transfers, rollups or replication is not possible. Errors found in AppRecovery logs: ERROR 2017-04-27T20:48:01 [1411] - Replay.Core.Implementation. Transfer.VolumeDataWriter (Job Id = 6d33359a ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/16/2017
(1 Ratings) 947 views
Exchange 2016 Mailboxes failing to load in Mail Restore with error 'Property Blob version is invalid' (231336)

When attempting to browse the content of an Exchange 2016 CU 5 or later Exchange database in Mail Restore. The Recovery Point and the Mailbox mounts, but the mailboxes doesn't display correctly. Instead an error appears ...

Product(s): Rapid Recovery
Last Updated On: 8/16/2017
(0 Ratings) 163 views
Restore of Exchange items with Mail Retriever to original location fails with "Could not open message store." error (198555)

After upgrading to Rapid Recovery we are getting the following error when restoring to certain user's mailbox: Error executing action 'PrepareStorage ForOnlineMailboxAction', argument object: 'System.Object[]', associated step ...

Product(s): Rapid Recovery
Last Updated On: 8/15/2017
(0 Ratings) 29 views
Frequent DistributedCOM 10028 Errors in System Event logs after protecting cluster (202601)

After protecting cluster in Rapid Recovery, Core System Event logs is showing these errors almost every minute. DCOM was unable to communicate with the computer 192.168.1.101 using any of the configured protocols; requested ...

Product(s): Rapid Recovery
Last Updated On: 8/15/2017
(1 Ratings) 2319 views
Rollup Error - Unable to read data contract from stream due to incorrect RPFS file size (186821)

Rollup is failing due to error - Unable to read data contract from stream due to incorrect RPFS file size. Invalid Data Exception. Exception chain: •Unable to read data contract from stream due to incorrect RPFS file size. •One or more errors occurred. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/15/2017
(2 Ratings) 1450 views
Rapid Recovery Install completes with "A digitally signed driver is required" warning on Windows 2016/Windows 10 with Secure Boot Enabled (219326)

This issue affects any Rapid Recovery 6.1.x product installed on Windows 10 or Windows Server 2016 server with EFI and Secure Boot enabled. After installer completes a windows will pop up stating "A digitally signed driver ...

Product(s): Rapid Recovery
Last Updated On: 8/15/2017
(2 Ratings) 1674 views
Linux agent can't read the change blocks, new base image is triggered too often. (232078)

A base image is forced on a RHEL linux machine. The below error can be found in the error's stack trace: Unexpected exception getting changed blocks for volume; a base image will be forced. WCFClientBase.ClientServerErrorException ...

Product(s): Rapid Recovery
Last Updated On: 8/15/2017
(0 Ratings) 19 views
Repository dismounts when a virtual export is performed (231401)

The Rapid Recovery core is a virtual machine in a VMware environment. The repository is hosted on a dedicated LUN. Every time a virtual export runs, the virtual disk hosting the repository is dismounted. As a result, the job fails with the below error message: ...

Product(s): Rapid Recovery
Last Updated On: 8/15/2017
(0 Ratings) 23 views
Rapid Recovery virtual standby hangs at 95% Post Processing stage (232062)

Rapid Recovery virtual standby task hangs at the 95-100% stage. The issue can occur in both Hyper V and ESXi exports. Sometimes export postprocessing step takes a lot of time because of incorrect dismount logic in the driver. This issue is related to a known Defect. ...

Product(s): Rapid Recovery
Last Updated On: 8/15/2017
(0 Ratings) 21 views
Mount fails with "The current OS does not support file system(s) 'ReFs'. Volume(s) cannot be mounted (227228)

Recovery points for Windows Server 2016 volumes with ReFs fail to mount with the error "The current OS does not support file system(s) 'ReFs'.". This issue is related to a known Defect RR-102437. This issue is resolved starting ...

Product(s): Rapid Recovery
Last Updated On: 8/14/2017
(0 Ratings) 290 views
Mount-related failures for Agents with Windows Server 2016 and ReFS file system (231852)

Mountability checks are failing for protected system running Windows Server 2016 with ReFS file system and Exchange 2016. The UI error: Mail store 'ExDisk14Db' is not mountable. Error: 'The volume does not contain a recognized file system. ...

Product(s): Rapid Recovery
Last Updated On: 8/14/2017
(0 Ratings) 77 views
SQL Attachability fails for Databases with FileStreams (134081)

Attachability check on file stream databases fails with the following error: "The attachability check for the database from instance has failed. The recovery point doesn't contain volume(s) for files: 'X:\ '. Please, adjust the protection ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/11/2017
(0 Ratings) 1766 views
'Check recovery points integrity' settings for replicated Agents cannot be disabled (231826)

If you disable 'Check recovery points integrity' for replicated Agents in Nightly Jobs on a Target Core, 'Check recovery points integrity' is re-enabled as soon as new replication jobs for Agents are ran. There is no error reported. ...

Product(s): Rapid Recovery
Last Updated On: 8/10/2017
(0 Ratings) 83 views
Error: "repository is full" during a replication for specific agent (231997)

Replication for one agent fails with the following message "The repository is full", but there is enough free space in the repository. Other agents can replicate normally Big replication job, which exceeds the amount of free space in the target core's repository. ...

Product(s): Rapid Recovery
Last Updated On: 8/10/2017
(0 Ratings) 10 views
SQL attachability check failed with "https://server:8006/apprecovery/api/agent/sqlserver/attachabilityCheckStatus/ GET failed: Invalid Response" (231953)

SQL attachability check failed with "https://server:8006/apprecovery/api/agent/ sqlserver/attachabilityCheckStatus/ GET failed: Invalid Response" Appassure agent is installed for the SQL Server. It is not supported for Appassure agent to perform agent side attachability checks. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 8/9/2017
(0 Ratings) 24 views