Quest has been named as an ASP "Ten Best Web Support Sites" award winner. Learn more.

Rapid Recovery - Knowledge Base

Filter Your Results
Search All Products

Self Service Tools
Knowledge Base
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
Contact Us
Technical Support
View All Contacts

Search Knowledge Base by keyword

(Choose different product)



Sort by Relevance
Displaying 1-25 of 754
MSI package cannot be removed or installed during the RUU procedure (233924)

While performing RUU, it fails on one of the steps where the MSI package (SRM, OMSA, etc) fails to be reinstalled. Attempts to uninstall the package using Control Panel are failing with Error 1722 Corrupt installation To resolve ...

Product(s): Rapid Recovery
Last Updated On: 10/20/2017
(0 Ratings) 11 views
Core server running slow when attachability checks are running. (230421)

Customers may call in with issues with performance of Core and Core not shutting down gracefully. This is likely caused by a deadlock process running in the background. The last operation which was being performed in service ...

Product(s): Rapid Recovery
Last Updated On: 10/19/2017
(0 Ratings) 314 views
Repository will not mount (233852)

When accessing the Core, the Repository is not mounted. If you attempt to do a Repository Check you get the following error: Server side: System. InvalidOperationException: Initialization of new instance of type 'Replay.Core ...

Product(s): Rapid Recovery
Last Updated On: 10/19/2017
(0 Ratings) 17 views
Unable to download Agent from Core. (233817)

When attempting to download Agent from Core, you get Internal Server Error or File not Found. You will see the following error in the logs: System.IO.FileNotFoundException: C:\Program Files\AppRecovery\Core\installers\Agent-Web.exe. or. ...

Product(s): Rapid Recovery
Last Updated On: 10/18/2017
(0 Ratings) 10 views
How to migrate Core installation to a new server (233811)

Core installation need to be migrated to the new server, saving all data Migration of the Core to the new server is a multi-step process, which requires several preparation steps: - where's the current repository is located? Is it ...

Product(s): Rapid Recovery
Last Updated On: 10/18/2017
(0 Ratings) 12 views
Rapid Recovery VMware Virtual Hardware (233625)

Rapid Recovery adds a number of virtual hardware components that are not present on the protected machine. Within Rapid Recovery when you do a Virtual Standby or virtual Export to VMware the Rapid Recovery core will ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/17/2017
(1 Ratings) 10 views
ERR_CONNECTION_REFUSED - Core Console Doesn't Load (183270)

When attempting to launch the Core, the following error is returned: This web page is not available ERR_CONNECTION_REFUSED The AppAssure or Rapid Recovery Core Service has not started and is not running. 1. Open services.msc. 2. Find the Core service. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/13/2017
(1 Ratings) 1154 views
Hyper-V cluster agentless backup fails with "Invalid URI: The hostname could not be parsed" error (233639)

Hyper-V cluster agentless backup fails with "Invalid URI: The hostname could not be parsed" error. This only happens in some environment with non-standard shadow copy path. WORKAROUND. A patch has been prepared to resolve this issue. ...

Product(s): Rapid Recovery
Last Updated On: 10/13/2017
(0 Ratings) 57 views
After virtual export/standby, D drive letter is reassigned to CD/DVD drive (227157)

After virtual export/standby, D drive letter is reassigned to CD/DVD drive. The D drive on the original server is reassigned to the next drive letter. Thus, some programs installed or should be running on D drive stop working correctly. WORKAROUND. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/13/2017
(0 Ratings) 745 views
How To Stop the Core Service (119400)

At some point, you will need to stop the Core Service for Product or Windows maintenance. The following Resolution details the steps necessary for a Graceful Shutdown. NOTE: If the Core Service is not stopped before a server ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/12/2017
(13 Ratings) 47833 views
Rapid Recovery - Allow Rapid Recovery to delete user created VMware snapshots (186112)

When does the setting 'Allow Rapid Recovery to delete user created VMware snapshots' apply? Rapid Recovery has a setting 'Allow Rapid Recovery to delete user created VMware snapshots' and this applies to when Rapid ...

Product(s): Rapid Recovery
Last Updated On: 10/12/2017
(0 Ratings) 808 views
Repository free space status incorrect after deleting recovery points (145697)

Removal of recovery points completed successfully but the free space on the repository is not reflecting the reclaimed space. Deferred delete - (improving of cleaning up free space logic ) is a feature that is implemented to release builds 5.4.1 and higher. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/12/2017
(2 Ratings) 11349 views
Nightly Exchange log truncation skipped. Manual log truncation functions normally. (231515)

Exchange log truncation should occur during nightly jobs but is skipped without any errors. Reviewing the logs shows that the job did not run and forcing manual log truncation succeeds without error. During nightly jobs the ...

Product(s): Rapid Recovery
Last Updated On: 10/12/2017
(0 Ratings) 2 views
How To Generate SHA-2 Certificates in Rapid Recovery (195442)

After upgrading to Rapid Recovery from AppAssure 5.x, you may expect to see your existing agent certificates to show as SHA-2, but they still show as SHA-1. Also, trying to setup replication with another Core, error is generated: " Core ID mismatches with client certificate". ...

Product(s): Rapid Recovery
Last Updated On: 10/11/2017
(1 Ratings) 1833 views
No ability to set up cross replication for large amount of Agents (233500)

Environment; 2 Cores, cross replicating. ~100 Agents. When opening up the Replication Wizard and Selecting a Core, you are met with below error. With no ability to progress to add in more Agents into protection. Error. Unable to connect to the remote server. ...

Product(s): Rapid Recovery
Last Updated On: 10/11/2017
(0 Ratings) 69 views
VSS SqlServerWriter error during Exchange log truncation job (232869)

Core on <server_name> has reported the Warning event "VSS snapshot has excluded writers". Date/Time: <date> <time> VSS Full snapshot of '<list of disks>' on '<server_name>' was taken with excluded VSS writers 'SqlServerWriter ...

Product(s): Rapid Recovery
Last Updated On: 10/11/2017
(0 Ratings) 91 views
Error: "Sorry, No message to display" when trying to change vCenter settings. (233545)

When attempting to change settings on a vCenter while under agentless protection you receive the error: "Sorry, No message to display". In rare circumstances the settings for the vCenter become corrupted preventing you from making changes. ...

Product(s): Rapid Recovery
Last Updated On: 10/11/2017
(0 Ratings) 29 views
How to Mount and Unmount Recovery Points for a Linux Machine (184596)

This article serves as a how-to guide for users who want to mount and unmount a recovery point volume on a Linux machine. In Rapid Recovery, you can remotely mount & unmount a restored volume to the local disk from a recovery point for a Linux machine. ...

Product(s): Rapid Recovery, Quest VROOM, AppAssure
Last Updated On: 10/10/2017
(0 Ratings) 2856 views
Change location of Rapid Recovery Events Database. (233518)

By default, the Rapid Recovery events database is located C:\ProgramData\ AppRecovery\EventsDatabase. This article describes how to change the location of this database. Windows Registry Disclaimer: Quest does not provide ...

Product(s): Rapid Recovery
Last Updated On: 10/10/2017
(0 Ratings) 11 views
Error "Version string portion was too short or too long." displayed while trying to setup replication (231375)

The following error is displayed while trying to setup replication: "Version string portion was too short or too long.". There is a registry mismatch of the Target Core ID, from the Source and Target Core Servers. Possible Reason ...

Product(s): Rapid Recovery
Last Updated On: 10/10/2017
(1 Ratings) 171 views
How to use the change rate and Internet upload and download speed to validate if the bandwidth meets the requirements for replication (233414)

How to identify if the bandwidth between the source and target cores cannot accommodate the transfer of stored recovery points, and validate when is a good idea to use a seed drive or increase the bandwidth. For reference ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/10/2017
(2 Ratings) 97 views
Rollup jobs are not able to run. (231807)

When forcing rollup on an agent, the task never gets created and appears rollup wasn't working or you get the following error: The remote slave core with the id 'c9e2335a-db33-4833-ae33-0cb27bd20c33' was not found. Looking ...

Product(s): Rapid Recovery
Last Updated On: 10/9/2017
(0 Ratings) 179 views
Core GUI inaccessible - "Error occurred during request execution" (212261)

Core GUI is inaccessible. An error as below is displayed: "Error occurred during request execution". Service Host Error: Service error while handling request [GET https://CoreName:8006/apprecovery/api/core/metadata/cached ...

Product(s): Rapid Recovery
Last Updated On: 10/6/2017
(0 Ratings) 2102 views
How to Manually Restart all VSS Writers when in a Failed State without Rebooting (129774)

There are instances when snapshots are failing due to an agent's VSS writers being in a failed state but it is impossible or not desirable to restart the server until at least after business hours. The VSS writers may be in a failed state for many different reasons. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 10/6/2017
(10 Ratings) 190633 views
RUU Fails on upgrading Core Installer (233404)

When running RUU, it fails on Core Installer Core install failed due to permission issues, have to manually run installer. Launch RUU with Admin permissions (Right click, Run as Administrator); Wait for RUU to load; Browse to C:\Program Files\Dell\Appliances\DL\RUU\Payload; ...

Product(s): Rapid Recovery, DL Series Backup and Recovery Appliances
Last Updated On: 10/5/2017
(0 Ratings) 15 views