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Displaying 1-25 of 658
How to upgrade to the most recent version of Rapid Recovery 6 (181997)

This KB gives best practice and recommended steps for upgrading previous AppAssure and Rapid Recovery builds to the most recent version of Rapid Recovery 6. For the most up-to-date and detailed instructions regarding ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/28/2017
(7 Ratings) 17727 views
How to Resolve Security, Vulnerability and Compliance concerns with Rapid Recovery (230703)

A security vulnerability scan has detected concerns with Rapid Recovery and you want to know what can be done to resolve them. For example, after running a Nessus security scan, the following results are displayed: Medium ...

Product(s): Rapid Recovery
Last Updated On: 6/28/2017
(0 Ratings) 8 views
Core service will not start up. Error in events: "HTTP. Unable to bind to the underlying transport for 0.0.0.0:8006" (230844)

When trying to start a Core service, it starts, then stops shortly. Port 8006 is not used, and verified by the netstat -aon | find "8006" command. Event Viewer, System shows HTTP error: "Unable to bind to the underlying transport for 0.0.0.0:8006. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/27/2017
(0 Ratings) 17 views
Thick Provisioning of Repositories (118347)

Why are repositories thick-provisioned? You may have noticed that the Windows File Explorer shows the volumes as full. AppAssure 5 allocates all space required for a repository at once to avoid checking for space during writing to repository. ...

Product(s): Rapid Recovery, AppAssure, Replay
Last Updated On: 6/26/2017
(1 Ratings) 2891 views
Archive to Amazon S3 fails with "Connection lost. Check your internet connection." (230679)

A running archive to Amazon S3 fails with below error,. Connection lost. Check your internet connection. Invalid Operation Exception. System.AggregateException: One or more errors occurred. ---> System.AggregateException: One or more errors occurred. ...

Product(s): Rapid Recovery
Last Updated On: 6/26/2017
(0 Ratings) 13 views
AppAssure At-A-Glance Snapshot Reporting (newest Recovery Points,Protection Schedule and Retention Policy) (153721)

UPDATE: [July 26, 2016] A newer RapidRecovery Compatible version of the script has been added. UPDATED 03/11/2016. The script has been updated to work with RapidRecovery 6.0.x. It is attached to the KB. More testing ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/21/2017
(1 Ratings) 3310 views
Transfers, rollup, export, and replication failures: System.OutOfMemoryException was thrown (230599)

All jobs such as transfers, rollup, export, and replication are failing with the same OutOfMemoryException error. AppRecovery log error: ERROR 2017-06-15T00:21:07 [993] - Replay.Core.Implementation. Replication.Jobs.RemoteReplicationJob ...

Product(s): Rapid Recovery
Last Updated On: 6/20/2017
(0 Ratings) 18 views
Kaseya plugin: credential test fails (230594)

Setting credentials within Kaseya using domain credentials fails on some domains. Some domain user credentials are not passed properly during the authentication process. Create a local administrator account on the core server for managing the Rapid Recovery Core.

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/20/2017
(0 Ratings) 28 views
Rapid Recovery disk format support matrix (includes Basic, Dynamic, Linux, Simple, Windows) (120756)

The following link list of the various formats and what functionality within Rapid Recovery each has. The following is a listed of supported actions for the various Rapid Recovery agents can be found HERE. Dynamic Disks, GPT Disks

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/19/2017
(0 Ratings) 2499 views
Upgraded Agent or Local Mount Utiliy - error: "Invalid enum value 'SupportsSnapshotPrePostScripts' cannot be deserialized" (223654)

After upgrading the Agent to 6.1.0.645, Core is reporting the following error: Exception chain: Invalid enum value 'SupportsSnapshotPrePostScripts' cannot be deserialized into type 'Replay.Common.Contracts.Metadata.AgentFeatures'. ...

Product(s): Rapid Recovery
Last Updated On: 6/16/2017
(1 Ratings) 433 views
Checking for updates on the AppAssure core server results in error (179684)

When checking for core server updates from the settings page, it results in the error "Update manifest on the remote server is corrupted, please contact your vendor provider's support for more information". Additionally the following ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/15/2017
(0 Ratings) 1170 views
Error "Unable to contact licensing server" (230466)

When attempting to force contact to the license portal you receive a popup error: "Unable to contact licensing server". Communication with the license portal failed. Logging on to the license portal shows the server did contact ...

Product(s): Rapid Recovery
Last Updated On: 6/15/2017
(0 Ratings) 18 views
Virtual Standby to Windows 2016 Hyper-V Server on local Rapid Recovery Core fails (226763)

Virtual Standby to Hyper-V local to the core is failing since in-place upgrade of OS to Windows Server 2016. Export fails with the following Error. Error: WMI class "MsvmVirtualSystemGlobalSettingData" or properties in class "MsvmVirtualSystemGlobalSettingData" was not found. ...

Product(s): Rapid Recovery
Last Updated On: 6/15/2017
(0 Ratings) 266 views
DL appliance showing red-No instances of 'CIM_Chassis' have been found (230343)

After Core and Agent upgrade to 6.0.2, it's not possible to connect to the SQL server. Generated error is: Error One or more errors occurred. Server side: System.AggregateException: One or more errors occurred. ---> Replay ...

Product(s): Rapid Recovery
Last Updated On: 6/14/2017
(0 Ratings) 7 views
Rollup Failing with "Failed to extend a file" and "RpfsExtendFailed" (189213)

Rollup has failed to complete with errors in the Core's AppRecovery logs: Error writing 0x800000 bytes at offset 0x1800010 from file 0x200001b5222726 on volume 0x1 - Error(s) 'RpfsExtendFailed'. at Replay.Core.Implementation ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/14/2017
(0 Ratings) 901 views
Hyper-V Guests show disk warning 157, "Disk # has been surprise removed" in System Event Logs (153993)

While using AppAssure to backup your Hyper-V guests, you begin to see disk warning 157 events in your guest's System Event logs. These normally show up shortly after a backup and reference a disk that is currently not connected to the VM. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/14/2017
(1 Ratings) 7272 views
The Core has been blocked from the License Portal (230406)

The Core has been blocked from the License Portal and is not listed in the Cores section. After signing in to the license portal and generated a new key ending with XXX-XXX-437. https://appassure.licenseportal.com. But when ...

Product(s): Rapid Recovery
Last Updated On: 6/14/2017
(0 Ratings) 10 views
Hyper-V exports to Windows 10 host fail with "The operation with VHD virtual disk failed" (206359)

Hyper-V exports to a Windows 10 host fail with "The operation with VHD virtual disk failed.". Stack Trace Example: Replay.Common.Contracts.Virtualization. HyperVException: The operation with VHD virtual disk failed ---> System ...

Product(s): Rapid Recovery
Last Updated On: 6/14/2017
(1 Ratings) 1398 views
Using the Rapid Recovery White Labeling Utility (225875)

Rapid Recovery has recently released a white labeling utility that quickly and easily allows you to change the stock images for images more suited to your needs. Additionally, the white labeling utility allows you to change several ...

Product(s): Rapid Recovery
Last Updated On: 6/14/2017
(0 Ratings) 390 views
Core server running slow when attachability checks are running. (230421)

Customers may call in with issues with performance of Core and Core not shutting down gracefully This is likely caused by a deadlock process running in the background. The last operation which was being performed in service ...

Product(s): Rapid Recovery
Last Updated On: 6/14/2017
(0 Ratings) 8 views
Some services failed to start on GUI. (230389)

In the AppRecovery logs you will see the following error: ERROR 2017-06-08T09:48:52 [56] - Replay.Core.Implementation.Events. Notificators.AlertsNotificationService () Failed to refresh notificator of type Replay.Core.Implementation ...

Product(s): Rapid Recovery
Last Updated On: 6/13/2017
(0 Ratings) 9 views
Change agent ports for server protection. (228835)

User will be able to change the port used for agent protection (communication and transfer) to a different one without rebooting. Sometimes the port used for protection, like 8006 make conflict with another applications like vCenter ...

Product(s): Rapid Recovery
Last Updated On: 6/13/2017
(0 Ratings) 6 views
DL Appliance Windows Backup Policy fails with "There is not enough space on the disk" (212109)

The appliance tab indicator is red and the Windows Backup status has failed due to not enough storage space on the WinBackups volume. By default when provisioning the WinBackups volume that is created is 75GB. Sometimes ...

Product(s): Rapid Recovery
Last Updated On: 6/12/2017
(0 Ratings) 852 views
LMU times out when browsing to a machine's Recovery Points. (228009)

When attempting to load recovery points using LMU status "Loading..." never finishes. This issue occurs when attempting to browse the 2nd or 3rd list of recovery points during the same LMU session. Development has identified ...

Product(s): Rapid Recovery
Last Updated On: 6/12/2017
(0 Ratings) 132 views
DocRetriever is unable to restore to SharePoint 2007 on 32-bit OS (227607)

When attempting to connect to the SharePoint Front-End server to perform a Restore. The DocRetriever Console is unable to establish a connect to the Sharepoint server and failing with an error: Cannot connect to the Agent ...

Product(s): Rapid Recovery
Last Updated On: 6/12/2017
(0 Ratings) 86 views