On Demand internal logging is available to Quest Operations and On Demand development teams during the normal operation of the platform. No customer or Personally Identifiable Information (PII) data is placed in internal logging and this is reviewed as part of the SDL process.
Quest Operations and Quest Support have procedures in place to monitor the health of the system and ensure any degradation of the service is promptly identified and resolved. On Demand relies on Azure and AWS infrastructure and as such, is subject to the possible disruption of these services.
For its On Demand solution, Quest has established a formal process of preparation, detection, analysis, containment, eradication, recovery, and post-incident activities. As well, in accordance with international privacy laws, Quest has established a Security Breach Notice process.