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On Demand Global Settings Current - Security Guide

Table of Contents

About On Demand Shared Services

About On Demand Core About the On-Premises Agent About the Notification Service About the Data Egress Service

Architecture Overview Azure Datacenter Security AWS Datacenter Security Overview of Data Handled by On Demand Core

Data Handled by Core Data Handled by the Notification Service Data Handled by Common Storage Services

Admin Consent and Service Principals Location of Customer Data Privacy and Protection of Customer Data Separation of Customer Data Network Communications Authentication of Users Role Based Access Control FIPS 140-2 Compliance Auditing SDLC and SDL Third party Assessments and Certifications

Penetration testing Certification

Operational Security

Access to Data Permissions Required to Configure and Operate On Demand Operational Monitoring Production Incident Response Management Security Incident Response Management

Customer Measures

Operational Monitoring

On Demand internal logging is available to Quest Operations and On Demand development teams during the normal operation of the platform. No customer or Personally Identifiable Information (PII) data is placed in internal logging and this is reviewed as part of the SDL process.

Production Incident Response Management

Quest Operations and Quest Support have procedures in place to monitor the health of the system and ensure any degradation of the service is promptly identified and resolved. On Demand relies on Azure and AWS infrastructure and as such, is subject to the possible disruption of these services.

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Quest On Demand services status page is available at https://status.quest-on-demand.com/

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Azure services status page is available at https://azure.microsoft.com/en-ca/status/

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AWS services status page is available at https://status.aws.amazon.com/

Security Incident Response Management

For its On Demand solution, Quest has established a formal process of preparation, detection, analysis, containment, eradication, recovery, and post-incident activities. As well, in accordance with international privacy laws, Quest has established a Security Breach Notice process.

Customer Measures

On Demand License Management security features are only one part of a secure environment. Customers must implement their own security best practices.

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