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For more information about MavenAGI, please go to: https://support.quest.com/essentials/MavenAGI

On Demand Global Settings Current - Security Guide

Table of Contents

About On Demand Shared Services

About On Demand Core

Architecture Overview Authentication and Consents

User Authentication Quest On Demand Application Consent Admin Consent and Service Principals

About the On-Premises Agent Role Based Access Control Auditing Notification Service Data Egress Service Azure Datacenter Security AWS Data Center Security Overview of Data Handled by On Demand Core

Data Handled by Core Data Handled by the Notification Service Data Handled by Common Storage Services

Location of Customer Data Privacy and Protection of Customer Data Separation of Customer Data Network Communications FIPS 140-2 Compliance SDLC and SDL Third party Assessments and Certifications

Penetration testing Certification

Operational Security

Access to Data Permissions Required to Configure and Operate On Demand Operational Monitoring Production Incident Response Management Security Incident Response Management

Customer Measures

Access to Data

Operational Security

Access to On Demand Core data is restricted to Quest Operations team members. On Demand developers have no access to customer production data.

Permissions Required to Configure and Operate On Demand

Quest Operations team members have access to Quest’s production Azure Subscription and monitor this as part of normal day to day operations. On Demand developers have no access to Quest’s production Azure Subscription.

Operational Monitoring

On Demand internal logging is available to Quest Operations and On Demand development teams during the normal operation of the platform. No customer or Personally Identifiable Information (PII) data is placed in internal logging and this is reviewed as part of the SDL process.

Production Incident Response Management

Quest Operations and Quest Support have procedures in place to monitor the health of the system and ensure any degradation of the service is promptly identified and resolved. On Demand relies on Azure and AWS infrastructure and as such, is subject to the possible disruption of these services.

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Quest On Demand services status page is available at https://status.quest-on-demand.com/

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Azure services status page is available at https://azure.microsoft.com/en-ca/status/

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AWS services status page is available at https://status.aws.amazon.com/

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