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SmartDisk Will Not Start (4034946)
10pt;">Is there any antivirus software is running on the SmartDisk server? ... Some antivirus applications can cause connection problems, so try <span style="background: yellow;mso-highlight: yellow;">temporarily disabling any antivirus software</span> and try starting SmartDisk again.</span></b></p><p class="MsoNormal" style="margin: 0in 0in 0pt;"><b><span style="font-family: 'Arial','sans-serif';font-size: 10pt;"> </span></b></p><p class="MsoNormal" style="margin: 0in 0in 0pt;"><b><span style="font-family: 'Arial','sans-serif';font-size: 10pt;">Lastly,
The installation of the SmartDisk in a MacOS environment software failed at the last step. (4043291)
When installing the SmartDisk software in a MacOS environment, the installation fails at the last step of the script. ... If you look at the Terminal window, you notice that the installation completed but it failed to check smartdkisk.sh status.
Linux SmartDisk installation fails to apply eval license (4043297)
The installation fails with an error towards the end of the install logs similar to the following: ... Setting start/stop runlevels in LSB header to 3 4 5/0 1 2 6 ... Installing evaluation license
NetVault Smartdisk install fails with an error in the postinstall.sh, "Failed to create parent di (4046412)
NetVault Smartdisk install fails with an error in the postinstall.sh, "Failed to create parent directory..." ... When installing NetVault smartdisk and using local, but non-default paths for the stage and store directories, the install may fail if the directories do not exist before the installation.
SmartDisk Challenge file is the wrong size (4045324)
10336 1269615139.133759 CONNECT Challenge file is the wrong size. ... 10337 1269615139.148843 CONNECT Challenge file is the wrong size. ... 10338 1269615139.160102 CONNECT Challenge file is the wrong size.
What disks should be used for SmartDisk for top performance (4036613)
What disks should be used for SmartDisk for top performance? ... The correct answer is often overlooked but it is in the installation guide in section 2.2.2a. ... In the next sections the roles a volume can perform will be considered given the information in the installation guide and experience…
Smartdisk installation fails with procpasswrd failed with error (4034901)
Smartdisk install fails with the following in the postinstall.sh.output* file ... Changing owner of C:\NetVaultSmartDisk\foundation\etc\process\storageservice.proc to smartdisk
How to change a SmartDisk host name? (4035721)
If you have more than one SmartDisk running and want to be able to differentiate them within the logs, then it is worth giving each SmartDisk an identifier. ... The SmartDisk (SD) host name is auto-generated and making any changes to SD configuration files can render the SD offline afterwards.
Smartdisk install fails with Failed to install the SmartDisk service (4035697)
Reinstalled smartdisk and instlation failed with the following lines in the postinstall.sh.output* file ... Writing registry entries required for logging Windows events ... ***** ... 776 1410185557.238680 SVCTOOL Failed to create service : 1073:Le service spécifié existe déjà.
Unable to backup to a fresh installation of SmartDisk (with WebDAV authentication). (4046956)
A new installation of SmartDisk has been added to a NetVault Backup Server but jobs hang in "Writing to media" with no throughput and they timeout after 15 minutes. ... The SmartDisk installation has been done with WebDAV authentication configured, but NetVault Backup has not been configured with the authentication parameters.
Starting SmartDisk via Command Line Generates "Failed assertion" Errors (4045597)
This typically means that the user account which is trying to run the command does not have proper permissions. ... For Windows, you should log in as the *Local* Administrator account of the server and re-try the command.
NVSD error message "DAVLAY Read task with the URI library failed" explained (4044114)
While maintaining an open ssh session to a Linux NVSD instance, the open terminal window shows messages similar to the following: ... 'smartdisk.sh logs' shows a HTTP GET request for the mentioned segment URI, before these messages appear, suggesting this is a restore request from NVBU.
Duplications are waiting for media because SmartDisk "Device has too many streams" (4043257)
This happens when the default maximum stream limit setting of 8 simultaneous streams has been exceeded. ... This includes both reads and writes to and from SmartDisk. ... Allow SmartDisk to use more streams, example listed below:
SmartDisk installation on Windows 2008 fails - "The script 'presinstall.sh', which is run as part (4042715)
NetVault SmartDisk (NVSD) installation on Windows 2008 fails - "The script 'presinstall.sh', which is run as part of the installation, exited with error code 1. ... The output file, as defined in the error pop-up, contains the following text - Failed to create user '<username>' with associated password in local account db
Understanding Front-End Terebytes in NetVault SmartDisk (4040387)
A front-end TB is the aggregate amount of data that</div><div>you want NetVault SmartDisk to protect from all source or client machines that are targeting a single NetVault</div><div>SmartDisk Instance.
Cannot start NVSD - "Failed to connect to Percolator Slave". (4046395)
The NVSD non-privileged user was create whose password needed to be changed before the installation was attempted. ... When you create a non-privileged user, the "User must change password at next login" check box is selected by default in some instances (it depends on what method you use to access the feature that lets you create a user).
NetVault SmartDisk System Requirements (4042687)
In order for vRanger and NetVault SmartDisk to successfully integrate, you must use the versions below (or later): ... NVSD has the following software requirements: ... No additional steps are required by you.
Filesystem restore hangs from SmartDisk. (4045194)
Filesystem restore hangs from SmartDisk and hasn't anymore relevant information after the following Binary Log entries: ... SmartDisk 1.5.1 is only supported to work with NetVault Backup 8.6.1 as per our Compatibility Guide on our website:
How to find out how large or how much data is in any backup? (4045058)
Application Information - ... Description: ... How do I find out how much data or how large any given backup is? ... The easiest way to find out the size of any backup resides on is to look at the saveset in the restore screen.
SmartDisk Unavailable and the Foundation Service Won't Start on New Windows Installations (4047591)
SmartDisk won't start up and when trying to manually start the SmartDisk service, you see the following error: "SVCTOOL Failed to do CAFÉ Connect". ... Also, when viewing the Windows Services control panel, the Foundation Service is not running.
NetVault SmartDisk Licensing Details (4046864)
Below are specifics regarding how NetVault SmartDisk licensing works. ... To pull information from your SmartDisk instance regarding your licensed SmartDisk capacity (how much you can use) vs. your current "Protected Data" (how much you are using), do the following:
Enabling WebDAV Access for a NVSD Repository / Updating the WebDAV credentials (4044349)
WebDAV account has not been configured on the NVSD instance. ... The WebDAV user/pass being provided while adding the NVSD Repository to vRanger do not match the WebDAV credentials that are currently configured on the SmartDisk server itself.
Device SmartDisk has gone Offline, then comes back Online (4042675)
When looking at the Device Management window of the NetVault GUI, SmartDisk will show as Offline, but will then show again as Online. ... The NVBU Server may also send an Automatic Netvault Event Notification, if those are configured to notify when a device is unavailable.
Failed to bring device online - The device replied that the NVBU server supplied the wrong device (4047291)
After adding a NetVault SmartDisk device to a Netvault Backup server, the following error message is logged every minute: ... Failed to bring device online: The device replied that the NVBU server supplied the wrong device identity
Serial number info in regards to APM licensing. (4044133)
This is a attempt to put together some of our Netvault APM eval license serial numbers for refference when customers inquire what serial numbers licenses are expiring. ... There is not guarantee that these are still accurate, but they can be used as refference.
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