Errors detected in Gateway log file when Off Network Remote Managemente feature is disabled (4292330)

After disabling the Off Network Remote Management feature (ONRM), Expert Assist clients attempt to connect to the Internet Gateway Server.  The C:\Program Files\Quest\ExpertAssist\gw.log file contains many communication errors.

2017-10-26 13:46:41.675 - [03132] - [WARNING] - Requested header field doesn't exist: X-SLRGW-GUID
2017-10-26 13:46:41.677 - [03132] - [ERROR] - Cannot send error to server. Exception: Open pipe event 'Global\' failed.
2017-10-26 13:46:41.679 - [03132] - [ERROR] - Server observing thread exception: TCP connect to 192.168.1.99:1529 failed. WSAGetLastError: 10061.
 

*Where 192.168.1.99 is the Desktop Authority server IP address.

The entries in the log correctly reflect the fact that the Internet Gateway Server cannot be located.  However, the service is not behaving as designed since it should not attempt to communicate with the gateway server if the ONRM feature is disabled.  This issue has been assigned defect number DAMS-3304.

WORKAROUND:

The Expert Assist client service relies on the RM HTTP router service in order to communicate with the Internet Gateway Service.  Stopping (and disabling) the RM HTTP router Service will prevent the remote management client from attempting to communicate unnecessarily with the Internet Gateway Server Service until such time as this issue is resolved.  It is not necessary to perform this workaround if the additional traffic generated from the clients is not problematic.  Automating the process of both stopping (and disabling), the RM HTTP router Service, on all clients, can be performed by the script.  Instructions on how to automate this process are as follows:   

1. Create a batch file named DisableRMSvc.bat and place it in the NETLOGON share of one of the domain controllers. 
2. Edit the batch file and paste the following two lines:
   sc config "HttpRouter" start= disabled
   sc stop "HttpRouter"
3. Create an Application Launcher element in a user based management profile in Desktop Authority with the following configuration settings:
   File name including path: $NetLogon\DisableRMSvc.bat
   Run as administrator: Select checkbox
   Hide any screen output: Select checkbox
   Launch asynchronously: Select checkbox
   Run as x64 process (only for batch and cmd scripts): Deselect checkbox
   Validation Logic:  Timing and Events | Frequency | Frequency | One Time (Computer)
4. Save and replicate the changes.
5. Logon to a client to ensure that the RM HTTP router Service is now disabled.

STATUS:

This issue is under investigation and will be solved in a future release.