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Office 365 Module Logs an Error: Error: [System.ApplicationException: The request timed out.] (4274614)
Office 365 Module Logs an Error: Error: [System.ApplicationException: The request timed out.] <div class="pf-content"><p><strong>Issue</strong><br>The Office 365 Import module may log the following error:</p>
Office 365 Module Logs an Error: The process cannot access the file (4289290)
A typical process might be antivirus.
HOWTO: Delete a mapping which has already finished in Archive Shuttle (4289419)
It might be that you need to remigrate the archive following configuration changes. ... Whatever the reason is, by default Archive Shuttle will prevent the deletion of mapping which has finished.
HOWTO: Split folders when item count limit per folder is reached (4270158)
The operation failed., Cannot save changes made to an item to store.]</pre> <p>The issue is related to the target mailbox itself and is telling us that we cannot save changes made to an item and store them on the target.
Archive Shuttle EV Import Module Logs: Problem with object properties. Property: Data. Reason: In (4293962)
Archive Shuttle EV Import Module Logs: Problem with object properties. Property: Data. Reason: In <div class="pf-content"><p><strong>Issue</strong><br>The Archive Shuttle EV Import Module module may log the following error:</p>
ISSUE: "WINRM cannot complete the operation" error when running Office 365 commands with Archive (4293509)
Verify that the specified computer name is valid, that the computer is accessible over the network, and that a firewall exception for the WinRM service is enabled and allows access from this computer.
EVImport logs an error 'Archive, Archive Folder, Archive Type, Vault Store or Retention Category (4284905)
A DTRACE may show the following. ... 1036172 10:56:48.110 [4740] (StorageOnlineOpns) EV:H {CSimpleStore::LocateTargetVaultIdForCurrentFolder:#5886} _com_error exception: [Error reading ArchiveFolder Entry from Vault Directory %1 (0xc00418e7)]</pre> <p> <br><strong>Solution</strong><br>After investigation with Veritas this was determined to be a bug in the Enterprise Vault API which is used for ingesting items into Enterprise Vault.
ISSUE: Item count discrepancy between Archive Statistics and Migration Information (4301096)
To check this you need to go to Enterprise Vault Administration Console, find the archive, select properties and tab Deleted Items.
ISSUE: Archive Shuttle Native Format Module may log MAPI_E_CORRUPT_DATA (4307053)
item, Int32 ingestCommandId)</span></code><br><strong>Solution</strong><br>The item is corrupt, and can not be added to a PST file. ... If you attempt to open the referenced file from the staging area, it will fail to open.
HOWTO: Determine maximum message which can be ingested into Exchange (4274586)
HOWTO: Determine maximum message which can be ingested into Exchange <div class="pf-content"><p><strong>Issue</strong><br>When migrating data it might be seen that items below this size limit still fail to ingest even the Exchange Administrators have implemented a maximum size in Exchange.<br><strong>Solution</strong><br>When messages are ingested there is an overhead in the packing of data to be sent to Exchange.
EV Export Errors (4307071)
The following article references further articles with specific EV Export Errors that have been observed when doing migrations with Archive Shuttle. ... Solution Troubleshooting EV Export Issues ... EV Export Module logs an error: An internal failure occurred.
Archive Shuttle Office 365 Module Logs: EmailAddress element called as invalid according to its d (4270271)
Archive Shuttle Office 365 Module Logs: EmailAddress element called as invalid according to its d <div class="pf-content"><p><strong>Issue</strong><br>The Archive Shuttle Office 365 module may log the following error:</p>
ISSUE: Native Format Import logs an error: No statistics found for SubContainerId: [XXXX] (4301148)
moduleId, Int32 commandCount, String additionalInfo)</span><br><strong>Solution</strong><br>The entry above is telling us that no statistics were found for Native Format SubContainer. ... It can happen when the SubContainer is renamed during Stage 2 or when the “Finalize finished PSTs in Stage 1” setting is enabled for Native Import, and there are no items.
Troubleshoot Office 365 Ingestion Errors (4306998)
The following article references further articles with specific Office 365 Ingestion/Import Errors that have been observed when doing migrations with Archive Shuttle ... Solution ... Office 365 Throttling and Multiple Service Accounts
Troubleshooting EV Import Errors (4289276)
The following article references further articles with specific EV Import Errors that have been observed when doing migrations with Archive Shuttle.
EV Export Module logs an error: An internal failure occurred. Internal Error: 0x8004010f (4307047)
EV Export Module logs an error: An internal failure occurred. ... ArchiveID: [1B0C247EE9CD9004680B79B09F43CCB6C1110000EVSITE] | ItemID: [f12b5348-e2ca-c72f-bcb1-ff9055e07871] Void Get(Int32) An internal failure occurred.
"The user name or password is incorrect" is logged during Office 365 ingest (4293957)
"The user name or password is incorrect" is logged during Office 365 ingest <div class="pf-content"><p><strong>Issue</strong><br>The following error may be seen in an Office 365 module log file when trying to ingest data:</p>
ISSUE: EV Export Module may log an error: "You must initialize first using SetSize()" (4293629)
ISSUE: EV Export Module may log an error: "You must initialize first using SetSize()" <div class="pf-content"><p><strong>Issue</strong><br>The EV Export module may log the following error for every item for a particular archive, or for several archives:<br><code><span style="color: #ff0000;">2015-11-02 09:30:52Z|6024| 98|ERROR| Process|Error occured. ArchiveID: [1F9BD6078B622F2168BAAADC99D1E00B51310000archivdir.xyz.abc] | ItemID: [00cceb09-8db9-bf83-3ef8-9e0bd3215061] KVS.EnterpriseVault.Interop.IContentManagementAPI Get()</span></code><br><code><span style="color: #ff0000;">You must initialize first using SetSize()</span></code><br><code> at ArchiveShuttle.Modules.EnterpriseVaultLibrary.ContentManagementAPIPool.Get()</code><br><code> at ArchiveShuttle.Module.EVExportModule.ItemContentRetrievers.ContentRetrieverBase.Process(EVArchive archive, Int32 commandId, Int32 mappingId, EVExportResult item, String exportPathBase)</code><br> <br><strong>Solution</strong><br>Try to reprocess these failed items via Failed Items page. They should get processed.</p>
Why does Export stop from time to time with Archive Shuttle? (4294100)
Why does Export stop from time to time with Archive Shuttle? <div class="pf-content"><p><strong>Issue</strong><br>In some environments exports from the source, the environment may stop from time to time.<br><strong>Solution</strong><br>This can be a normal condition in the migration environment. See this related <a href="https://info.quadrotech-it.com/knowledge-base/definition-of-high-watermark/" target="_blank">article</a> on the high watermark which explains the situation, and this <a href="https://info.quadrotech-it.com/knowledge-base/info-archive-shuttle-and-link-space-usage/" target="_blank">article</a> about what may have happened.</p>
HOWTO: Connecting to an Archive Shuttle Core on Windows 2008 R2 with PowerShell (4301265)
</code><br><code> + CategoryInfo : ObjectNotFound: (connect-ascore:String) [], CommandNotFoundException</code><br><code> + FullyQualifiedErrorId : CommandNotFoundException</code><br> <br>This can be solved by issuing the command:<br> <br><code>import-module ArchiveShuttle.PowerShell</code><br> <br>This needs to be performed in each PowerShell session window.<br> <br><em>Access is Denied</em><br>The following may be logged in the PowerShell console:<br> <br><code>PS C:\Users> $core = connect-ascore
Archive Shuttle EV Export Module Logs: Enterprise Vault is temporarily unable to process the requ (4301448)
The server is busy, or has insufficient resources, or is only able to read data due to ongoing backups. ... Wait a while and then try again.</span></strong> <span style="font-family: courier new,courier;"> at KVS.EnterpriseVault.Interop.IItem.Get(Int32 DetailLevel)</span> <span style="font-family: courier new,courier;"> at ArchiveShuttle.Module.EVExportModule.ItemContentRetrievers.ContentRetrieverBase.FetchItem(IItem item, Int32 detailLevel)</span>
Error when provisioning Office 365 Leavers with Archive Shuttle (4301227)
Possible causes are: the specified ShellId is incorrect or the shell no longer exists on the server. ... Provide the correct ShellId or create a new shell and retry the operation. ... For more information, see the about_Remote_Troubleshooting Help topic.</code><br><code>at System.Management.Automation.Runspaces.Internal.RunspacePoolInternal.EndOpen(IAsyncResult asyncResult)</code><br><code>at System.Management.Automation.RemoteRunspace.Open()</code><br><code>at ArchiveShuttle.Module.Office365.Office365MailboxProvisioner.ProvisionMailbox(String userPrincipalName, Boolean createArchive)</code><br><code>at ArchiveShuttle.Module.Office365.Office365MailboxProvisioner.ExecuteInternal(ModuleCommand
DELL / Quest Archive Manager module collection settings (4306761)
DELL / Quest Archive Manager module collection settings <div class="pf-content"><h2><strong>Issue</strong></h2> ... <p>Mailbox collection, Item collection and Item-size collection per mailbox from Dell Archive Manager databases could utilize a lot of CPU/RAM/disk I/O on the SQL server, and in the end the SQL job could be suspended.</p>
ISSUE: The ServicePointManager does not support proxies with the xxxxx scheme. (4289468)
ISSUE: The ServicePointManager does not support proxies with the xxxxx scheme. ... RegisterService|Service account is Domain\ServiceAccount</span><br><span style="font-family: courier new,courier;">2015-11-26 12:32:15Z|4832| 4|ERROR|
Item not found in folder after import to Office 365 (4293747)
This may happen when there are special folder names used somewhere in the folder structure. ... For example, Inbox\Mypersonal\Tasks\MySubtasks. ... Archive Shuttle is designed to import such items to a special folder named Tasks, rather than the original folder structure since the path Inbox\Mypersonal\Tasks\MySubtasks contains the special folder name “Tasks”.<br><strong>Solution</strong><br>To avoid this behavior, there is an option to configure ArchiveShuttle and import items to the original folder structure no matter if the special folder name is used somewhere in the folder structure.<br><strong>How to do it</strong><br>Go to Configuration
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