Installation of Archive Shuttle modules fails on EV source server. (4289014)
Installation of Archive Shuttle modules fails on EV source server. ... Following warning can be seen when installing the Archive Shuttle Modules.<br><img class="alignnone wp-image-2171" src="/kbarticleimages/QT/2017/12/image004-300x239.png" alt=""></img><br>2.
How priorities work in Archive Shuttle (4306924)
Check if container mapping has any priority. ... If there is some priority, it means 1, otherwise 0. ... This is sorted in descending order. ... This is sorted in ascending order. ... Calculation of some ratio of imported and exported count.
Archive Shuttle SourceOne module may log Error: Sender is null (4293618)
at Timefinity.Messaging.Library.Journal.JournalReconstructor.Reconstruct(Message p2, IJournalEnvelope envelope, Boolean ignoreMissingTransportHeaders) at Timefinity.ConnectorFramework.SourceOne.SourceOneJournalReconstructor.CreateEnvelope(Message message, IList`1 databaseRecipients</pre> <p><strong>Explanation</strong><br>During the reconstruction of a P1 journal message header, Archive Shuttle is trying to reconstruct the sender SMTP address.
Using Intelligent Drive Shipping with Archive Shuttle and Microsoft Azure (4301063)
Transferring this data over a network connection to the internet may be prohibitive because of bandwidth availability and usage. ... Even when using QUADROtech’s HOTS approach, too much bandwidth <a href="https://info.quadrotech-it.com/knowledge-base/howto-setup-azure-blob-storage-to-use-with-hots-in-archive-shuttle/" target="_blank">may still be needed</a>.<br>This article explains an alternative approach that can be used to move this data.<br><strong>Solution</strong><br>Microsoft, using their Azure cloud infrastructure, has a mechanism available where they will import data from encrypted disks which are physically shipped
Find a migrated item in an Enterprise Vault archive based on the SaveSet ID (4242563)
<p>The quickest way to get the SaveSet ID of a migrated item is using MFCMAPI or OutlookSpy Add-in. ... In this article we will show you how you can get the SaveSet ID using MFCMAPI. ... Be careful about the bitness.
Shortcut Process Module EWS may log: "ProcessFolder|[user@xxx.com] type:[Archive]: Start searchin (4248960)
Shortcut Process Module EWS may log: "ProcessFolder|[user@xxx.com] type:[Archive]: Start searchin <div class="pf-content"><p><strong>Issue</strong><br>Archive Shuttle 6.7 and higher can optionally use EWS where MAPI was required before (e.g. Shortcut Process).<br>The Archive Shuttle Shortcut Process Module EWS may log “ProcessFolder|[user@xxx.com] type:[Archive]: Start searching with filter” twice.<br>It might look that there are two threads, searching the same folder. See below:</p>
Find overall amount of storage used in source environments (4288946)
Find overall amount of storage used in source environments <div class="pf-content"><p><strong>Issue</strong><br>It is often necessary to find out the overall amount of storage used in a source environment.<br><strong>Solution</strong><br>The following articles help determine that in a number of source environments:<br><a href="https://info.quadrotech-it.com/knowledge-base/find-overall-amount-of-storage-used-in-quest-archive-manager/" target="_blank">Quest Archive Manager</a><br><a href="https://info.quadrotech-it.com/knowledge-base/find-overall-amount-of-storage-used-in-zantaz-eas/" target="_blank">Zantaz EAS</a><br><a href="https://info.quadrotech-it.com/knowledge-base/sourceone-volume-query/" target="_blank">EMC SourceOne</a><br><a href="https://info.quadrotech-it.com/knowledge-base/find-overall-amount-of-storage-used-in-emc-emailxtender/" target="_blank">EMC EmailXtender</a><br><a href="https://info.quadrotech-it.com/knowledge-base/finding-large-enterprise-vault-archives/" target="_blank">Enterprise Vault</a></p>
How to find items related to certain container mapping on disk/Staging Area (4293995)
This Id can be found e.g. on Existing Mappings or Stage 1 screen (add column Container Mapping Id). ... Items are located on disk in folders, that are named according Container Mapping Id.<br>In order to find the specific path of such folder, following should be done:<br>1.
Could not allocate space for object (SQL Error) (4307172)
Int32 Execute() An exception was caught during the execution of an action query: Could not allocate space for object 'dbo.ItemRoutingExchange'.'PK_ItemRoutingExchange' in database 'ArchiveShuttleItem_1d76e225-993e-4ef0-8b75-d1baf00643a9' because the 'PRIMARY' filegroup is full.
How do I cancel my account? (4242601)
If you wish to cancel your account you can: ... Log in to your Cogmotive Office 365 Reports account ... Click on Profile and Settings in the left hand Navigation Menu ... Click the Billing and Account tab
Reporting Enterprise Vault data based on date in Archive Shuttle database (4307516)
Reporting Enterprise Vault data based on date in Archive Shuttle database <div class="pf-content"><h2>Overview</h2> ... <p>In order to review large Enterprise Vault archives based on dates, Archive Shuttle database may be queried.</p>
Archive Shuttle may stop working if password has been changed for a service account (4307478)
Archive Shuttle may stop working if password has been changed for a service account <div class="pf-content"><p><strong>Issue</strong><br>Archive Shuttle may stop working if the password has been changed for the service account used for migration.<br><strong>Solution</strong><br>To solve this issue the password needs to be changed for all Archive Shuttle windows services and also for all Archive Shuttle web services in IIS Manager.<br>The steps are outlined below including screenshots.
Archive Shuttle Shortcut Process Module Logs: MAPI_E_CALL_FAILED (4289108)
Error: The message being sent exceeds the message size established for this user.
Stage 2 Copy Permissions Command (4301400)
The Stage 2 command allows you to copy permissions from a Source EV archive to a Target EV archive. ... This command copies both inherited and manually assigned permissions of the source archive.
Office 365 Issue Setting Legal Hold (4315288)
The following error may be seen in the Office 365 module log file: ... Office365SetLegalHold: System.ApplicationException: Error: Files cannot be loaded because the running of scripts is disabled on this system.
Troubleshooting Stage 2 Command Issues (4289498)
Archive Shuttle Stage 2 Command Troubleshooting can be broken down in to a number of different commands, as outlined below: CollectItemsForArchive Issues ... EnableMailbox Issues DisableMailbox Issues
Error logged in Core log file: "No Database Connection found for Link" (4259251)
Error logged in Core log file: "No Database Connection found for Link" <div class="pf-content"><p><strong>Issue</strong><br>The following may be logged in the Archive Shuttle Core log file:</p>
EV Collector Single Archive collection logs (4307443)
From time to time it might be necessary to check the EV Collector log files. ... This article explains where the log files are and give some example traces of different EV Collector operations. ... Solution
Configuring Application Impersonation to ingest data into Exchange 2010 / 2013 / 2016 (4242555)
<p>The user account to specify at the end of the command is the service account being used for ingestion. ... There are two ways to configure multiple ingestion accounts:</p> <ul><li>Instead of using a username in the above command, use a security group and then add accounts to that security group in order for them to be given Application Impersonation rights.</li><li>Perform the above command multiple times.
Archive Shuttle EV Export Module Logs: An internal failure occurred. Internal Error: ‘Unspecified (4261378)
Archive Shuttle EV Export Module Logs: An internal failure occurred. Internal Error: ‘Unspecified <div class="pf-content"><p><strong>Issue</strong><br>The Archive Shuttle EV Export Module may log the following error:</p>
How to troubleshoot EV Collector Errors/Issues (4255014)
The following article references further articles with specific EV Collector Errors/Issues that have been observed when doing migrations with Archive Shuttle ... Solution Modules report an API error
INFO: Office 365 mailbox synchronization issue (4293575)
This article provides some suggestions related to Office 365 mailbox synchronization issues. ... Details When performing Office 365 synchronization in Archive Shuttle (Configuration > Links > Office 365 > Sync mailboxes), you received error “Unable to process command Office365CollectMailboxes: System.Management.Automation.RemoteException: An error caused a change in the current set of domain controllers.”
INFO: Troubleshooting Stage 2 Command FixShortcuts (4289220)
3. The Archive Shuttle Shortcut Process Module may log MAPI_E_FAILONEPROVIDER while executing the FixShortcuts command ... EWS Issues: ... No issues were observed by us. ... Once an issues will be observed it will be added here.
Archive Shuttle Exchange Import module Logs: Not a valid Win32 FileTime. (4259165)
Archive Shuttle Exchange Import module Logs: Not a valid Win32 FileTime. <div class="pf-content"><p><strong>Issue</strong><br>The Archive Shuttle Exchange Import or Office365 module may log the following error:<br>AIP ingest method:<br><span style="font-family: courier new,courier;">2015-05-01 00:54:55Z|4204| 16|ERROR| LoadMessage|Unable to load MSG file [\\<span style="font-family: Courier New;">HostName</span>\AS-STGarea\c740bd1a-4131-42ad-9963-58bc67a778e8\2e17fc76-5cc3-4dd8-bcc0-0377f995ea40\1\80cc7ae1-6784-7d07-bf29-d2c94397b3b1] System.DateTime FromFileTimeUtc(Int64)</span><br><span style="color: #ff0000;font-family: courier new,courier;">Not a valid Win32 FileTime.</span><br><span style="color: #ff0000;font-family: courier new,courier;">Parameter name: fileTime</span><br><span style="font-family: courier new,courier;"> at System.DateTime.FromFileTimeUtc(Int64 fileTime)</span><br><span style="font-family: courier new,courier;"> at Timefinity.Messaging.Library.Property.op_Implicit(BinaryReader reader)</span><br><span style="font-family: courier new,courier;"> at Timefinity.Messaging.Library.PropertyStream.LoadProps()</span><br><span style="font-family: courier new,courier;"> at Timefinity.Messaging.Library.MapiStorage..ctor(CompoundStorage cs, Message rootMessage, Message parentMessage)</span><br><span style="font-family: courier new,courier;"> at Timefinity.Messaging.Library.Message.recursiveLoad(Message m, CompoundStorage cs, Message root)</span><br><span style="font-family: courier new,courier;"> at Timefinity.Messaging.Library.Message.Load(IStorage storage, Boolean allowViolations)</span><br><span style="font-family: courier new,courier;"> at QUADROtech.MessageParser.Timefinity.MessageReader.LoadMessage(String fileName)</span><br>EWSBatch ingest method:<br><span style="font-family: courier new,courier;">2015-05-01 00:54:55Z|4204| 16|ERROR| LoadMessage|Unable to load MSG file [\\<span style="font-family: Courier New;">HostName</span>\AS-STGarea\c740bd1a-4131-42ad-9963-58bc67a778e8\2e17fc76-5cc3-4dd8-bcc0-0377f995ea40\1\80cc7ae1-6784-7d07-bf29-d2c94397b3b1] System.DateTime FromFileTimeUtc(Int64)</span><br><span style="color: #ff0000;font-family: courier new,courier;">Not a valid Win32 FileTime.</span><br><span style="color: #ff0000;font-family: courier new,courier;">Parameter name: fileTime</span><br><span style="font-family: courier new,courier;"> at System.DateTime.FromFileTimeUtc(Int64 fileTime)</span><br><span style="font-family: courier new,courier;"> at Timefinity.Messaging.Library.Property.op_Implicit(BinaryReader reader)</span><br><span style="font-family: courier new,courier;"> at Timefinity.Messaging.Library.PropertyStream.LoadProps()</span><br><span style="font-family: courier new,courier;"> at Timefinity.Messaging.Library.MapiStorage..ctor(CompoundStorage cs, Message rootMessage, Message parentMessage)</span><br><span style="font-family: courier new,courier;"> at Timefinity.Messaging.Library.Message.recursiveLoad(Message m, CompoundStorage cs, Message root)</span><br><span style="font-family: courier new,courier;"> at Timefinity.Messaging.Library.Message.Load(IStorage storage, Boolean allowViolations)</span><br><span style="font-family: courier new,courier;"> at QUADROtech.MessageParser.Timefinity.MessageReader.LoadMessage(String fileName)</span><br>EWSSingle Ingest method:<br><span style="font-family: courier new,courier;">2015-05-01 00:54:55Z|4204| 16|ERROR| Ingest|[EWSSingle][<span style="font-family: Courier New;">test.user</span>@l2.lab.quadrotech-it.com (Primary)]: File [\\<span style="font-family: Courier New;">HostName</span>\AS-STGarea\c740bd1a-4131-42ad-9963-58bc67a778e8\2e17fc76-5cc3-4dd8-bcc0-0377f995ea40\1\80cc7ae1-6784-7d07-bf29-d2c94397b3b1] was not processed (Folder: [Inbox]). Void Load(QUADROtech.MessageParser.Interfaces.IMessageReader)</span><br><span style="color: #ff0000;font-family: courier new,courier;">Exchange item is null, Load message was not succesfull.</span><br><span style="font-family: courier new,courier;"> at QUADROtech.ExchangeWebServices.EWS.ItemEWS.Load(IMessageReader messageReader)</span><br><span style="font-family: courier new,courier;"> at QUADROtech.ExchangeWebServices.EWS.SingleIngest.Ingest(IEnumerable`1 items, IIngestContainerSetup ingestContainerSetup)</span><br><strong>Solution</strong><br>The item cannot be ingested, because those items are corrupted in the way that they are violating the MSG file format.</p>
INFO: Shortcut Postprocessing for Exchange and Office 365 (4289157)
for Enterprise Vault environment<br>If the items have those attributes, the Shortcut Process module will mark those items duing the mailbox scanning, and then those marked items will be removed from the mailboxes.<br>If the shortcuts are not removed from the mailbox, they are missing some of those attributes, and the files need to by reviewed.
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