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What's new for KACE Systems Management Appliance

Filter to locate updates for release notes, guides, knowledge articles, software, patches, utilities or hot fixes

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Notifications

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Patches

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Documentation

New
KACE as a Service 10.2 Setup Guide

Created: May 21, 2020
KACE Systems Management Appliance (VK1000) 10.2 VMware Setup Guide

This guide explains how to set up the virtual KACE Systems Management Appliance (SMA) on VMware® ESX® or VMware ESXi™ host systems.The virtual KACE...

Created: May 21, 2020
KACE Systems Management Appliance (VK1000) 10.2 Hyper-V Setup Guide

This guide explains how to set up the virtual KACE Systems Management Appliance (SMA) on Microsoft® Hyper-V® host systems. The virtual KACE SMA...

Created: May 21, 2020
KACE Systems Management Appliance (VK1000) 10.2 Azure Setup Guide

This guide explains how to create a virtual machine (VM) in Microsoft Azure to serve as your virtual KACE Systems Management Appliance (SMA) using...

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents Technical Specifications for KACE SMA Virtual Appliances

This document lists the technical specifications of the Virtual Quest® KACE® Systems Management Appliance. The virtual appliance runs on VMware...

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents Technical Specifications for KACE Express Virtual Appliances

This document lists the technical specifications of the Virtual Quest® KACE® Express Appliance. The virtual appliance runs on VMware® or Hyper-V...

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents Technical Specifications for KACE as a Service

This document lists the technical specifications of Quest® KACE® as a Service. KACE as a Service is a virtual appliance that runs within the Dell...

Created: May 21, 2020
KACE_SMA_10.2_ReleaseNotes_de-DE.pdf

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents Releaseinformationen

Diese Versionshinweise enthalten Informationen zur Versionshinweise für Version 10.2 der KACE Systemverwaltungs-Appliance (Server) und zum KACE...

Created: May 21, 2020
KACE_SMA_10.2_ReleaseNotes_ja-JP.pdf

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents Release Notes (Japanese)

このリリースノートは、Quest® KACE® システム管理アプライアンス(サーバー)および KACE エージェントのバージョン10.2に関する情報を提供します。

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents Release Notes

These release notes provide information about the Quest® KACE® System Management Appliance (server) and KACE Agent version 10.2.

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents Notes de publication

Ces notes de mise à jour fournissent des informations concernant l'Appliance de gestion des systèmes Quest® KACE® Systems Management Appliance...

Created: May 21, 2020
KACE_SMA_10.2_ReleaseNotes_fr-FR.pdf

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents Notas de versão

Estas notas de versão oferecem informações sobre o Quest® KACE® System Management Appliance (servidor) e KACE Agent versão 10.2.

Created: May 21, 2020
KACE_SMA_10.2_ReleaseNotes_pt-BR.pdf

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents Notas de la versión

Las presentes notas de la versión proporcionan información acerca de Quest® KACE® Systems Management Appliance (servidor) y del agente de KACE...

Created: May 21, 2020
KACE_SMA_10.2_ReleaseNotes_es-LA.pdf

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents KACE GO 6.2 Release Notes

These release notes provide information about the Quest® KACE® GO Mobile App 6.2 for Android™ and iOS, and about the application in general.

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents KACE GO 6.2 Getting Started Guide

This guide provides an overview of the Quest® KACE® GO Mobile App and explains how to quickly get started with the app. It also provides answers to...

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents KACE Express Quick Start Guide

This guide provides an overview of the Quest® KACE® Express appliance and explains how to set it up and start using it.

Created: May 21, 2020
KACE_SMA_10.2_AdminGuide_fr-FR.pdf

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents Guide d'administration

Ce guide offre une vue d'ensemble de l'Appliance de gestion des systèmes Quest® KACE® et explique comment configurer et commencer à utiliser l...

Created: May 21, 2020
KACE_SMA_10.2_AdminGuide_es-LA.pdf

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents Guía de administración

En esta guía, se entrega información general acerca de Quest® KACE® Systems Management Appliance y se explica cómo configurar el dispositivo y...

Created: May 21, 2020
KACE_SMA_10.2_AdminGuide_pt-BR.pdf

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents Guia de administração

Este guia oferece uma visão geral do Quest® KACE® Systems Management Appliance e explica como configurar e começar a usar o dispositivo.

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents API Reference Guide

The KACE Systems Management Appliance (SMA) API allows you to manage various aspects of the KACE SMA appliance data and its related information.

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents Administratorhandbuch

Dieses Dokument bietet einen Überblick über die Quest® KACE® Systemverwaltungs-Appliance und gibt Informationen zur Installation und Verwendung der...

Created: May 21, 2020
KACE_SMA_10.2_AdminGuide_de-DE.pdf

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents Administrator Guide (Japanese)

このガイドでは、Quest® KACE® システム管理アプライアンスの概要、およびアプライアンスのセットアップ方法と使用開始方法について説明します。

Created: May 21, 2020
KACE_SMA_10.2_AdminGuide_ja-JP.pdf

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents Administrator Guide

This guide provides an overview of the Quest® KACE® Systems Management Appliance (SMA) and explains how to set up and start using the appliance.

Created: May 21, 2020
KACE Systems Management Appliance 10.2 Common Documents Technical Specifications for KACE SMA Virtual Appliances

This document lists the technical specifications of the Virtual Quest® KACE® Systems Management Appliance. The virtual appliance runs on VMware...

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents Technical Specifications for KACE Express Virtual Appliances

This document lists the technical specifications of the Virtual Quest® KACE® Express Appliance. The virtual appliance runs on VMware® or Hyper-V...

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents Technical Specifications for KACE as a Service

This document lists the technical specifications of Quest® KACE® as a Service. KACE as a Service is a virtual appliance that runs within the Dell...

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents Releaseinformationen

Diese Versionshinweise enthalten Informationen zur Versionshinweise für Version 10.2 der KACE Systemverwaltungs-Appliance (Server) und zum KACE...

Created: May 11, 2020
KACE_SMA_10.2_ReleaseNotes_de-DE.pdf

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents Release Notes (Japanese)

このリリースノートは、Quest® KACE® システム管理アプライアンス(サーバー)および KACE エージェントのバージョン10.2に関する情報を提供します。

Created: May 11, 2020
KACE_SMA_10.2_ReleaseNotes_ja-JP.pdf

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents Release Notes

These release notes provide information about the Quest® KACE® System Management Appliance (server) and KACE Agent version 10.2.

Created: May 11, 2020
KACE_SMA_10.2_ReleaseNotes_fr-FR.pdf

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents Notes de publication

Ces notes de mise à jour fournissent des informations concernant l'Appliance de gestion des systèmes Quest® KACE® Systems Management Appliance...

Created: May 11, 2020
KACE_SMA_10.2_ReleaseNotes_pt-BR.pdf

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents Notas de versão

Estas notas de versão oferecem informações sobre o Quest® KACE® System Management Appliance (servidor) e KACE Agent versão 10.2.

Created: May 11, 2020
KACE_SMA_10.2_ReleaseNotes_es-LA.pdf

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents Notas de la versión

Las presentes notas de la versión proporcionan información acerca de Quest® KACE® Systems Management Appliance (servidor) y del agente de KACE...

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents KACE GO 6.2 Release Notes

These release notes provide information about the Quest® KACE® GO Mobile App 6.2 for Android™ and iOS, and about the application in general.

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents KACE GO 6.2 Getting Started Guide

This guide provides an overview of the Quest® KACE® GO Mobile App and explains how to quickly get started with the app. It also provides answers to...

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents KACE Express Quick Start Guide

This guide provides an overview of the Quest® KACE® Express appliance and explains how to set it up and start using it.

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents Guide d'administration

Ce guide offre une vue d'ensemble de l'Appliance de gestion des systèmes Quest® KACE® et explique comment configurer et commencer à utiliser l...

Created: May 11, 2020
KACE_SMA_10.2_AdminGuide_fr-FR.pdf

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents Guía de administración

En esta guía, se entrega información general acerca de Quest® KACE® Systems Management Appliance y se explica cómo configurar el dispositivo y...

Created: May 11, 2020
KACE_SMA_10.2_AdminGuide_es-LA.pdf

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents Guia de administração

Este guia oferece uma visão geral do Quest® KACE® Systems Management Appliance e explica como configurar e começar a usar o dispositivo.

Created: May 11, 2020
KACE_SMA_10.2_AdminGuide_pt-BR.pdf

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents API Reference Guide

The KACE Systems Management Appliance (SMA) API allows you to manage various aspects of the KACE SMA appliance data and its related information.

Created: May 11, 2020
KACE_SMA_10.2_AdminGuide_de-DE.pdf

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents Administratorhandbuch

Dieses Dokument bietet einen Überblick über die Quest® KACE® Systemverwaltungs-Appliance und gibt Informationen zur Installation und Verwendung der...

Created: May 11, 2020
KACE_SMA_10.2_AdminGuide_ja-JP.pdf

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents Administrator Guide (Japanese)

このガイドでは、Quest® KACE® システム管理アプライアンスの概要、およびアプライアンスのセットアップ方法と使用開始方法について説明します。

Created: May 11, 2020
KACE Systems Management Appliance 10.2 Common Documents Administrator Guide

This guide provides an overview of the Quest® KACE® Systems Management Appliance (SMA) and explains how to set up and start using the appliance.

Created: May 11, 2020
Revised
KACE as a Service 10.2 Setup Guide

Revised: May 14, 2020
KACE Systems Management Appliance (VK1000) 10.2 VMware Setup Guide

This guide explains how to set up the virtual KACE Systems Management Appliance (SMA) on VMware® ESX® or VMware ESXi™ host systems.The virtual KACE...

Revised: May 13, 2020
KACE Systems Management Appliance (VK1000) 10.2 Hyper-V Setup Guide

This guide explains how to set up the virtual KACE Systems Management Appliance (SMA) on Microsoft® Hyper-V® host systems. The virtual KACE SMA...

Revised: May 13, 2020
KACE Systems Management Appliance (VK1000) 10.2 Azure Setup Guide

This guide explains how to create a virtual machine (VM) in Microsoft Azure to serve as your virtual KACE Systems Management Appliance (SMA) using...

Revised: May 13, 2020
Top

Software Releases

New
KACE SMA Series Server 10.2 Hyper-V (1TB)

KACE Systems Management Appliance Series Server 10.2 Hyper-V (1TB)

Created: May 11, 2020
KACE SMA Series Server 10.2 Hyper-V (3TB)

KACE Systems Management Appliance Series Server 10.2 Hyper-V (3TB)

Created: May 11, 2020
KACE SMA Series Server 10.2 OVF (3TB)

KACE SMA Series Server 10.2 OVF (3TB)

Created: May 11, 2020
KACE SMA Series Server 10.2 OVF (1TB)

KACE SMA Series Server 10.2 OVF (1TB)

Created: May 11, 2020
Revised
KACE Systems Management Appliance Server 10.2.234

Update for the KACE Systems Management Appliance Server version 10.1.99 The KACE Systems Management Appliance Server must be running version 10.1...

Revised: May 28, 2020
KACE Systems Management Appliance (SMA) 10.2.108 Agent Bundle

KACE Systems Management Appliance (SMA) is a physical or virtual appliance designed to automate device management, application deployment, patching...

Revised: May 28, 2020
KACE Systems Management Appliance Series Server 10.2.234 OVF (3TB)

KACE Systems Management Appliance Series Server 10.2.234 OVF (3TB)

Revised: May 28, 2020
KACE Systems Management Appliance Series Server 10.2.234 Hyper-V (3TB)

KACE Systems Management Appliance Series Server 10.2.234 Hyper-V (3TB)

Revised: May 28, 2020
KACE Systems Management Appliance Series Server 10.2.234 Hyper-V (1TB)

KACE Systems Management Appliance Series Server 10.2.234 Hyper-V (1TB)

Revised: May 28, 2020
KACE Systems Management Appliance Series Server 10.2.234 OVF (1TB)

KACE Systems Management Appliance Series Server 10.2.234 OVF (1TB)

Revised: May 28, 2020
KACE Systems Management Appliance (SMA) 10.2 Agent Bundle

KACE Systems Management Appliance (SMA) is a physical or virtual appliance designed to automate device management, application deployment, patching...

Revised: May 12, 2020
KACE Systems Management Appliance 10.2

Update for the KACE Systems Management Appliance Server version 10.1.99 The KACE Systems Management Appliance Server must be running version 10.1...

Revised: May 12, 2020
KACE Systems Management Appliance (SMA) 10.1 Agent Bundle

KACE Systems Management Appliance (SMA) is a physical or virtual appliance designed to automate device management, application deployment, patching...

Revised: May 11, 2020
Top

Knowledge Base Articles

New
318221 - KACE Kontinuing Education (KKE) Recording: What's New - SMA 10.2 – Pass Info from Parent Ticket to Child Ticket

In this What's New in 10.2 video, we will cover the new and improved Parent Child Ticket relationship feature of the KACE Systems Management...

Created: May 27, 2020
318220 - KACE Kontinuing Education (KKE) Recording: What's New - SMA 10.2 – Ticket Template Enhancements

In this What's New in 10.2 video, we will cover the new and improved Ticket Templates feature of the KACE Systems Management Appliance or SMA...

Created: May 27, 2020
318219 - KACE Kontinuing Education (KKE) Recording: What's New - SMA 10.2 – Windows Feature Updates

In this What's New in 10.2 video, we will cover the new Security feature of the KACE Systems Management Appliance or SMA allowing the...

Created: May 27, 2020
318218 - KACE Kontinuing Education (KKE) Recording: What's New - SMA 10.2 – Hyper-V Machine Actions

In this What's New in 10.2 video, we will cover the new feature allowing some control of Hyper-V VMs from the KACE Systems Management Appliance...

Created: May 27, 2020
318222 - KACE Kontinuing Education (KKE): What's New - SMA 10.2 - All What's New Videos

In these What's New in 10.2 videos, we will cover some of the new and improved features and enhancements released with this version. Watch...

Created: May 27, 2020
317576 - What log data is sent via Remote Syslog?

Remote syslog support was added in SMA version 10.0 to provide a simple method for offloading important log data to a customer-hosted syslog server...

Created: May 19, 2020
316674 - 新着情報 バージョン 10.2

KACE システム管理アプライアンス (SMA) は デバイス管理、アプリケーション配布、パッチ管理、資産管理、サービスデスクチケット管理を自動化するように設計された仮想アプライアンスです。 KACEシステム管理アプライアンスの本リリースでは以下の機能についての拡張を含んでいます...

Created: May 12, 2020
316677 - PowerShell 直接起動のサポート

KACEシステム管理アプライアンス(SMA)のバージョン10.2 では 直接の PowerShell実行がサポートされるようになりました。 以前のバージョンまでは...

Created: May 12, 2020
316916 - KACE SMA 10.2 Database Schema Changes

This article describes changes made to the KACE Systems Management Appliance(SMA) database from 10.1 to 10.2.

Created: May 11, 2020
Revised
141697 - What are the FreeBSD versions on the KACE SMA (K1000) and KACE SDA (K2000)

The different versions of FreeBSD that are in use in KACE SMA and SDA.

Revised: May 28, 2020
142771 - No Open Service Request are listed in the Support Portal

Customer accessing the Support portal via support.quest.com the clicking My Support|(enter login credentials|See all Service Request) loads the...

Revised: May 27, 2020
317215 - How to configure OAuth on the Kace SMA Service Desk for incoming emails using Office365

Microsoft will be discontinuing the use of (POP3, IMAP). As a replacement, the Kace SMA can access a mailbox to retrieve emails using Microsoft's...

Revised: May 27, 2020
311316 - 10.0でのパッチスケジュールの再起動スヌーズオプション

KACE SMA 10.0では、パッチスケジュールの再起動を要求するプロンプトにスヌーズ機能を実装しました。 ユーザーが何も操作しなかった場合は、以前のバージョンと同様に、再起動オプション(タイムアウトの時間、タイムアウトアクション、プロンプト数、プロンプト再表示間隔...

Revised: May 27, 2020
316791 - 10.2でのパッチスケジュールの再起動スヌーズオプション

バージョン10.0では、パッチスケジュールの再起動スヌーズオプションが追加されました。 多くの選択肢を提供するために、15分から8時間の範囲の値が追加されました。 いくつかの検討とフィードバックの結果、バージョン10.2では...

Revised: May 27, 2020
267753 - SMAのセキュリティを確保するためのベストプラクティス

KACE SMA - システム管理アプライアンス - はシステム管理用の使いやすく、包括的かつ手ごろな価格のソリューションです。使用することでコンピューティング環境においてシステムを検出、収集、評価に必要なサービスを統合します...

Revised: May 26, 2020
111181 - How do I connect to the file share on the SMA or SDA using Windows 7/Vista?

When running Windows Vista or 7 to connect to the appliance administrative file share to add new files, you may receive a message indicating that...

Revised: May 25, 2020
316676 - Windows Feature Updates(WFU)機能を有効化する

本記事では KACE システム管理アプライアンスv10.2 にて組み込まれた Windows Feature Update について説明します。 この新機能は 既存のパッチ管理メカニズムとよく似ていますが、通常のパッチ管理機能との混同を避けるためメニューなどが分離されています...

Revised: May 22, 2020
316185 - Windows 10 1909アップグレードのために使用するパッケージを探す手順

Windows 10 1909へのアップグレードを試みるとき、使用すべきパッケージがすぐには表示されないことがあります。異なる6つのパッケージがあったり、 (例: Not PatchedではなくNot Applicableとして検出されるような...

Revised: May 22, 2020
316770 - システムトレイアイコン経由のエージェント再通知設定

KACEシステム管理アプライアンス (SMA) v10.2では システムトレイユーティリティからエージェントをスヌーズ(再通知)するオプションが追加されました。デバイスのユーザーはシステムトレイのユーティリティを使って15分,30分,1時間, 2時間...

Revised: May 22, 2020
317456 - SMA implementing jOVAL starting on version 10.2

Due to the open source OVAL “reference interpreter” is no longer supported and does not handle the newest versions of the OVAL feed, the SMA now...

Revised: May 20, 2020
111775 - Quels sont les ports réseau et les URLs requis pour le fonctionnement de l'appliance KACE K1000 ?

Le tableau suivant décrit le trafic (entrant, sortant, bidirectionnel) prévu par le SMA (Systems Management Appliance) (K1000) sur la carte...

Revised: May 20, 2020
315638 - Minimum supported agent version for upgrading to version 10.1 onwards

Users may encounter issues where agents version 8.1 and below may be shown as disconnected after upgrading KACE SMA 10.1.

Revised: May 20, 2020
193195 - Why Can't the KACE SMA Appliance Upgrade Automatically to the Next Version?

When checking for an update, the KACE appliance thinks that the current version is the latest release. However, there is another release available...

Revised: May 18, 2020
309572 - Updating Custom SQL Queries for 10.0

The KACE Systems Management Appliance (SMA) was recently updated to version 10.0. This version provides the new KACE Patch Catalog, but also comes...

Revised: May 18, 2020
313481 - KACE Resources, Training and Professional Services

Are you new to KACE? Did you inherit an established KACE Systems Deployment Appliance (SDA) or KACE Systems Management Appliance (SMA) and now you...

Revised: May 15, 2020
227765 - Kace Response to Apache Struts (CVE-2017-5638)

The Quest Kace family of appliances includes the KACE Systems Management Appliance and the KACE Systems Deployment Appliance. All series of...

Revised: May 15, 2020
316775 - How to configure OAuth on the Kace SMA Service Desk for incoming emails using Google

Google will be discontinuing the use of (POP3, IMAP). As a replacement, the Kace SMA can access an inbox to retrieve emails using Google´s mail...

Revised: May 15, 2020
316488 - How to use the One-Click Tether on KACE Systems Management Appliance

With the KACE SMA Version 10.2, our tether process has been adjusted to include a One-Click Tether feature. This allows the tether to be...

Revised: May 15, 2020
317195 - How to enable KACE Go Biometrics

Instructions on how to enable the biometrics feature for the KACE Go app. Prerequisites: Device must have biometrics capabilities (i.e...

Revised: May 15, 2020
316781 - SAML Primary Key

When using SAML to login to the KACE SMA appliance on versions 10.1 and below, users get duplicated if the SAML Primary Key set does not match any...

Revised: May 14, 2020
112297 - Connection Response 401 associated key not found error when linking KACE appliances

When linking one KACE appliance to another, the user gets the following error when testing the connection: "connection response 401 associated...

Revised: May 13, 2020
316756 - Patching Status: Error(Agent Disconnected)

During a patching schedule, there are multiple possible Task Status results. To see the available Task Status Definitions , visit the KACE...

Revised: May 12, 2020
314076 - SMB / Samba Signing 10.X

SMB signing is now available 10.X

Revised: May 12, 2020
316678 - Powershell Script: "Error -1 received while executing script"

In 10.2 native powershell support was added to the KACE Systems Management Appliance (SMA). When attempting to execute a powershell script, it may...

Revised: May 12, 2020
111232 - テクニカルサポートのためにTether接続を確立する手順

KACE Tetherを使用するとKACEエンジニアによるリモートでの支援が可能になります。 アプライアンスの設定に基づく技術的な問題を解決するために、KACEエンジニアがお客様のKACEアプライアンスへリモートで接続して調査することが必要が場合があります。 TetherはKACE...

Revised: May 12, 2020
316779 - What a Child ticket can inherit from the Parent ticket

Some items like comments, attachments are not being inherited by the child ticket

Revised: May 11, 2020
316786 - How to enable child ticket inheritance on a Process

Instructions on how to allow child ticket to inherit fields at creation time from parent ticket

Revised: May 11, 2020
316697 - Unable to Select a build for Windows Feature Updates (WFU)

When attempting to set up a Windows Feature Updates (WFU) Schedule, there are no options listed under  Select a build  in the Choose Windows...

Revised: May 11, 2020
316698 - Results on a Patch Schedule or Windows Feature Updates (WFU) Schedule Disappear

When running a Patch Schedule or Windows Feature Updates Schedule, after the job has completed, the bottom of the schedule will have a section...

Revised: May 11, 2020
316771 - Chromebook Management Enhancements

With the 10.2 release of the KACE Systems Management Appliance (SMA), additional Chromebook Management Enhancements have been added. Additional...

Revised: May 11, 2020
316813 - Resolution does not save after editing a comment

It may be noted that while working on a ticket in the Service Desk, the Resolution placed in the ticket is not saved in a specific situation. It...

Revised: May 10, 2020
316753 - Zoom Meetings not being detected as Patched if .exe is used during install

During patch detections that include Zoom Meetings, it may be noticed that it comes back as Not Applicable, even if Zoom Meetings is installed and...

Revised: May 8, 2020
226815 - Health Check Analysis

Many times over, customers contact KACE Support wanting to know if a new appliance upgrade will have a negative impact on their environment OR...

Revised: May 7, 2020
313646 - KACE SMA 10.x VMware 6.7 Requirement Explained

Beginning with version 10.0, KACE SMA has upgraded its core FreeBSD Operating System to FreeBSD v12.0, patch 10. This was to ensure the latest...

Revised: May 7, 2020
217592 - Group Policy Object (GPO) Provisioning Wizard Tool step-by-step

This article will demonstrate the step-by-step wizard for the KACE SMA (Systems Management Appliance)  Group Policy Object (GPO) Provisioning...

Revised: May 7, 2020
241534 - How to: Setup Guide for VMware Platforms

This guide explains how to set up the virtual KACE Systems Management Appliance (SMA/K1000) and virtual KACE Systems Deployment Appliance (SDA...

Revised: May 7, 2020
263376 - Using the KACE Agent Toolkit (KAT)

The KACE Agent Toolkit (KAT) is used by KACE Support technicians and DIY customers to diagnose and troubleshoot agents/endpoints. The tool is...

Revised: May 5, 2020
261084 - KACE Auto Update does not find the automatic update but the release can be found on the download page

Regularly new KACE appliance versions are released and made available on the download page. The automatic update can be found here: SMA...

Revised: May 4, 2020
111277 - Deploying a Current Model Dell BIOS Update when there is a BIOS Password

Problem: There is a new BIOS update for your clients, but the K1000 doesn't have an option to enter the BIOS password when deploying the BIOS...

Revised: May 4, 2020
316579 - SQL workbench getting error "Host is blocked because of many connections errors; unblock with 'mysqladmin flush-hosts'"

When using a third party SQL workbench like Mysql Workbench, you get the following error message when trying to connect to the appliance on port...

Revised: May 4, 2020
112217 - What does the SNMP feature do on the KACE SMA/SDA?

Explanation of SNMP and what the SMA/SDA reports when SNMP is enabled.

Revised: May 4, 2020
153131 - Where do I find Technical Specifications about KACE products?

This article list the links to the SMA (Systems Management Appliance) and SDA (Systems Deployment Appliance) technical specifications.  Each link...

Revised: May 4, 2020
151706 - What Fields Are Required To Be Mapped When Importing LDAP Users To The KACE Appliance?

An error is received when attempting to import users via LDAP, or when setting up the Helpdesk, and any email from imported users creates a new...

Revised: May 4, 2020
93258 - Unable to download from SupportLink, with error regarding "entitlement".

In Support Link , when trying to download, a message window with a truncated Entitlement check box is given. The page is stuck at this point...

Revised: May 4, 2020
112187 - How to add a Time Server/NTP Time server on your KACE Appliance

How to add a Time Server/NTP Time server on your KACE Appliance

Revised: May 4, 2020
139469 - The time of the VK1000/VK2000 appliance is not accurate

The time of the K1000/K2000 appliance is not accurate.

Revised: May 4, 2020
231264 - Regarding Windows 10 and KACE SMA / SDA Appliances

Microsoft is making many changes to several aspects of its Windows operating system for Windows 10, including the monthly patch rollup...

Revised: May 1, 2020
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Product Life Cycle

New

None at this time

Revised