What's new for KACE Systems Management Appliance

October 2018

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Documentation

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Patches

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263346 - Windows Heap Exhaustion Detected (Konea return code -1073741502)

This article describes a situation in which the KACE Agent is unable to spawn processes due to Windows heap exhaustion. This is indicated in the...

Created: October 30, 2018
263349 - Agent Error: Failure to write to amp.conf

Failure to write to amp.conf can cause agent-related issues up to and including lack of communication with the KACE Systems Management Appliance...

Created: October 30, 2018
262376 - Using an older version of the GPO Provisioning Tool causes the Kace Agent to be repeatedly re-installed

The KACE Systems Management Appliance (SMA) Windows Agent GPO Provisioning Tool is a Windows-based tool used to deploy the KACE SMA agent to...

Created: October 26, 2018
262171 - KACE Response to SSH libssh Vulnerability (CVE-2018-10933)

The Quest KACE family of appliances include the KACE System Management Appliance (SMA) and the KACE Systems Deployment Appliance (SDA). All series...

Created: October 18, 2018
262184 - Agent Status on Device

Indicates if the KACE SMA Agent application displays in the system tray (Windows devices) or the menu bar (Mac devices) on the system on which the...

Created: October 18, 2018
262219 - View task schedules

Common Calendar - In this version, we've created a new page that lists scheduled jobs, in a customizable calendar view.  

Created: October 19, 2018
262214 - Asset import timeout error

After long time to importing the asset data, browser show 'time out' message

Created: October 19, 2018
Revised
260699 - Agent Provisioning with WinRM

WinRM is one of the agent provisioning methods available for the KACE Systems Management Appliance. An alternative best practice approach would be...

Revised: October 25, 2018
213180 - Dell Updates Catalog and Supported Models on KACE SMA

Dell Updates Schedules listed at the KACE SMA (Systems Management Appliance) | Inventory | Devices | Dell Updates  are...

Revised: October 23, 2018
111236 - How To Use Windows 64bit 32bit Redirects

Windows 64bit 32bit Redirects.

Revised: October 26, 2018
262184 - Agent Status on Device

Indicates if the KACE SMA Agent application displays in the system tray (Windows devices) or the menu bar (Mac devices) on the system on which the...

Revised: October 23, 2018
262214 - Asset import timeout error

After long time to importing the asset data, browser show 'time out' message.

Revised: October 23, 2018
262219 - View task schedules

Common Calendar - In this version, we've created a new page that lists scheduled jobs, in a customizable calendar view.  

Revised: October 23, 2018
180948 - How to View Individual Patches

The patch catalog changed after the KACE SMA 6.4 upgrade to higher KACE SMA version and rather than displaying individual patches by default...

Revised: October 24, 2018
195835 - Agent troubleshooting practices - Agents not checking in or not running inventory

Several important features in KACE SMA as manage installation , file synchronization , replication shares and smart labels make use of the...

Revised: October 26, 2018
227660 - Unable to access the SMA Samba Share on Windows 10 1709 or newer versions (Provisioning)

On Windows 10 clients specifically on versions 1709 or beyond when you try to access the KACE SMA Samba Share will receive a Windows cannot find...

Revised: October 16, 2018
253436 - Leveraging the SMA for Deployment with Windows 10 Provisioning Packages

What are Windows Provisioning Packages? Windows provisioning packages allow a user to configure a Windows machine - installing applications, for...

Revised: October 29, 2018
234057 - KACE SMA Performance Considerations and Best Practices

KACE SMA Performance Considerations and Best Practices This document refers to the ‘Admin UI’ and ‘System UI’ of the Systems Management...

Revised: October 29, 2018
149236 - How do I turn on Ticket Archiving

You can turn on ticket archiving to trim down the number of tickets that appear in the service desk. This will help optimise the helpdesk database.

Revised: October 24, 2018
213180 - Dell Updates Catalog and Supported Models on KACE SMA

Dell Updates Schedules listed at the KACE SMA | Inventory | Devices | Dell Updates  are displaying the following messages:&nbsp...

Revised: October 22, 2018
262021 - Tickets with the character $ will not save the $ and the text after the $ into the comments of the ticket

When typing (or copy/pasting) a comment into a Helpdesk Ticket, i f there is a $ followed by text, that $ and the text afterwards will not...

Revised: October 16, 2018
262026 - Asset import of dates coming out as 0000-00-00

When trying to import assets that have a Date Field in them, the imported asset date fields are showing 0000-00-00

Revised: October 16, 2018
149236 - How do I turn on Ticket Archiving

You can turn on ticket archiving to trim down the number of tickets that appear in the service desk. This will help optimise the helpdesk database.

Revised: October 23, 2018
183789 - Locating the serial number, version, and other details about the SMA

It may become necessary to locate specific details about the SMA (KACE Systems Management Appliance).  This has also been referred to in the...

Revised: October 18, 2018
262171 - KACE Response to SSH libssh Vulnerability (CVE-2018-10933)

The Quest KACE family of appliances include the KACE System Management Appliance (SMA) and the KACE Systems Deployment Appliance (SDA). All series...

Revised: October 22, 2018
259176 - How to Configure HP and Lenovo Warranty

This article describes the process for configuring HP and Lenovo warranty information on the Settings: General Settings page in the KACE Systems...

Revised: October 25, 2018
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