What's new for KACE Systems Management Appliance

September 2017

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Documentation

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Patches

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232701 - Error: "Unable to connect to remote host" while trying to configure a new Hardware or Virtual Appliance.

Newly shipped KACE Appliance Hardware or newly installed Virtual Machine Appliance, after setting up the network configurations and rebooted...

Created: September 7, 2017
232587 - Unable to delete system console administrator

An error is received when attempting to delete an Administrator from the System Console in a Multi-Organization SMA (KACE Systems Management...

Created: September 1, 2017
232723 - LDAP import fails when users are already archived

LDAP import fails if there is a user with the same USER_NAME (LOGIN) that was already archived.  When the LDAP import runs (on schedule or on...

Created: September 7, 2017
Revised
188923 - Discovery Schedule for Dell Mobility Management Does Not Use KACE SMA Proxy Settings

The Dell Mobility Management discovery schedule fails to import device inventory data from Dell Mobility Management when the KACE SMA is...

Revised: September 5, 2017
111243 - My client machines are not checking in, and we have used/currently use web proxies

The KACE Agent does not currently work well with proxies when connecting to the appliance to upload inventory.Typically the LocalSystem user...

Revised: September 5, 2017
116144 - How to Use the KACE Kapture State Utility for Windows

The Kapture State utility is used by KACE Support technicians to diagnose and troubleshoot Agent installation.

Revised: September 5, 2017
156425 - Unable to remove filters in an existing report

Attempting to delete a filter in an existing report with the Trash icon just brings you back to the filter page and doesn't delete the filter.

Revised: September 6, 2017
205606 - Unable to join WebEx session on OSX (MacOS)

Customers are unable to join a WeEex session using OSX (MacOS). WebEx is a key tool that KACE Support uses to aid in resolving technical issues...

Revised: September 6, 2017
129255 - Internet Explorer security policy script

    Security policy templates can be used to create scripts that configure security settings on Windows devices. Internet Explorer Policy can...

Revised: September 5, 2017
155171 - Critical Backup error after upgrade

After the upgrade of the SMA (KACE Systems Management Appliance) or if the appliance is newly deployed an error message occurs: Critical K1000...

Revised: September 5, 2017
156194 - Last startup field is missing from device details on FreeBSD 10 agentless devices

The 'l ast startup' field is missing from device details on FreeBSD 10 agentless devices.

Revised: September 5, 2017
204965 - Disabling metering for Software Catalog applications and managed devices

Disabling metering for applications and devices stops the system from saving metering data for those applications and devices. Metering data that...

Revised: September 4, 2017
134230 - Obtaining Appliance (Server) Logs on a KACE Appliance

In the course of investigating an issue, KACE Technical Support will require appliance logs to help isolate an issue.  Some examples are...

Revised: September 5, 2017
143716 - Software appears incorrect in the Not Discovered Software tab

Newly released software and not showing on the Discovered tab.  Searching the Not Discovered tab shows the software listed incorrectly or...

Revised: September 6, 2017
148567 - SSL setup - Permission denied error in logs

Error in KACE SMA logs after applying SSL: PHP Warning: file_get_contents(/kbox/mysql/var/mysql-ca-cert.pem): failed to open stream: Permission...

Revised: September 6, 2017
156171 - When using an account for agentless inventory on Linux that requires sudo the logs don't show any messages stating that sudo is required

When using an account that requires sudo on Linux to obtain all the inventory from a machine, the agentless log does not show any message that...

Revised: September 6, 2017
156400 - Update Agent Settings incorrectly warns about deploying to all devices

When going to Settings | Provisioning | Update Agent Settings and click Save , the pop-up " Confirm: You have not limited this distribution...

Revised: September 6, 2017
232361 - Asset records joined to orphan device record may create duplicate asset records.

Problem description: Customers running 7.1 may observe that when deleting a machine from the inventory, the asset stays joined to an orphan...

Revised: September 6, 2017
230193 - Chromebooks are auto provisioned even if they are not provisioned in GSuite

Chrome devices that are no longer currently provisioned in GSuite are auto-provisioned during Chromebook discovery. This causes de-provisioned...

Revised: September 11, 2017
230283 - Dell Updates download crashes when verifying packages

While downloading Dell Updates through the SMA (Kace System Management Appliance), the following error occurred in the logs: [Mon Jun 5 10:56...

Revised: September 11, 2017
230365 - How-To: Reboot and check database

The "Reboot with Extended DB Check" appears to perform the same checks/optimizations that are done during a server OS upgrade.

Revised: September 11, 2017
230714 - How to: Edit Smart Labels

It is possible to change the MySQL queries used in Smart Labels as needed.

Revised: September 11, 2017
230751 - How-To: Create reports using the report wizard

 The report wizard can be used to identify the information you want to collect from the database without writing SQL queries.

Revised: September 11, 2017
231114 - How to Uninstall a Windows Application Patch when Rollback Feature is not available.

How to Uninstall a Windows Application Patch Via Scripting when Rollback Feature is not available.

Revised: September 11, 2017
231983 - How to repair or fully rebuild Windows WMI Repository

<pre class="tw-data-text vk_txt tw-ta tw-text-small prettyprint prettyprinted" dir="ltr" style="box-sizing: border-box; overflow: auto; margin-top...

Revised: September 11, 2017
231615 - How-To: Configuring QUEST KACE Agent update settings

Upload Agent updates manually : In most cases, Agent updates are automatically downloaded to the KACE appliance when they become available...

Revised: September 11, 2017
176404 - When adding a Parent ticket you can only search for the first 4 characters

When trying to add a parent ticket using the &quot;Add Parent&quot; feature in the ticket, you may only search for a ticket by the first 4...

Revised: September 7, 2017
213719 - MI initial message interaction window displays the word “Finish” instead of “OK”

When using notification messages with managed installs, the inital message window may have an interaction window displaying the word "Finish...

Revised: September 5, 2017
232553 - Unplanned reboot during agent upgrade

It may be noted that some systems may suddenly reboot during an agent upgrade without warning.  When reviewing the event viewer after the reboot...

Revised: September 4, 2017
149186 - Date format incorrect

For some specific language settings (for example Irish) the date is displayed incorrect in the appliance.

Revised: September 7, 2017
111296 - Konversation With Quest KACE- Official blog

A link to the  Quest KACE official blog.  A great resource concerning Quest KACE product line.

Revised: September 6, 2017
114237 - How to create a report that shows computers with a Managed Install enabled from a Replication Share

This articles shows how to create a MySQL report that shows Managed Installations assigned to computers on a particular replication share.

Revised: September 6, 2017
156258 - User is automatically navigated to Dashboard page when clicking on any Application from the Suite detail page of Non-Discovered software

Steps to encounter the issue: 1. Login to the K1000 appliance and navigate to Inventory | Software Catalog list page 2. Click on any Not...

Revised: September 7, 2017
156259 - Cannot use scroll bar in K1000 appliance log view using Internet Explorer

Using Internet Explorer and navigating to the system UI logs view (under settings), the scroll bar doesn&#39;t work.

Revised: September 7, 2017
156261 - You cannot save built-in admin user account without adding email address

If an admin user is updated without an email address (as was not previously required), if we try to then edit the admin user (i.e. change the...

Revised: September 7, 2017
213142 - Draining Flea Power in KACE Appliances

Flea Power is a residual or static electricity that remains when a system is being powered down. Issues that may occur includes: Unable to...

Revised: September 7, 2017
205247 - KACE SMA kScript set up example for standard MSI File install (Windows)

Example of how to create a KScript to install an application via MSI on Windows OS

Revised: September 5, 2017
204616 - How to submit or request a Solution on the Support Portal

This article lists the steps to take to submit a Solution (Knowledge Base) article.

Revised: September 1, 2017
205472 - How to delete all patches on patch catalog

Because of proxy server corruption or to free up space on appliance it might be necessary to delete all existing patches on KACE SMA repository.

Revised: September 11, 2017
213718 - Creating a knowledge base article from a ticket doesnt include attachments

Expected Result - When creating a knowledge base article from a ticket its should include any attachments&nbsp; within the ticket. Actual...

Revised: September 7, 2017
213721 - "Make FTP writable" checkbox on Security settings page does not work

Steps to reproduce: 1) In the Settings | Control Panel | Security Settings toggle on or off the &quot;Make FTP writable&quot; settings. 2) The...

Revised: September 7, 2017
213991 - Long text in filters may cause the editing icons to be pushed out of view

Long filters may cause the editing icons to be pushed out of view in some browsers.  This would prevent the ability to edit the filter without...

Revised: September 7, 2017
111775 - Which network ports and URLs are required for the KACE K1000 appliance to function?

Which network ports and URLs are required for the KACE Systems Management appliance to function? In the event that you are placing your KACE...

Revised: September 1, 2017
230091 - there is currently a running backup process. Discarding Request.

When attempted to perform Manual Backup , user may encounter this error: <blockquote>There is currently a running backup process. Discarding...

Revised: September 8, 2017
146458 - AMPTOOLS.EXE Command Switches

This article describes the available AMPTOOLS command switches and an explanation of the switch function.

Revised: September 5, 2017
149431 - Response to Release Note Mention of SQL Injection Vulnerability

In the release notes for K1000 v6.3 there is mention of a known vulnerability issue that states, &quot;Failure to properly escape the $_POST[&quot...

Revised: September 5, 2017
157200 - Link light on NIC turns off after booting into the operating system

When a physical SMA (KACE Systems Management Appliance) is powered on, the network port will have a link light on until it reaches the OS and then...

Revised: September 5, 2017
176403 - UNC Paths no longer become hyperlinks in ticket comments

Previously, UNC paths would be parsed and added as hyperlinks in ticket comments. UNC paths in ticket comments now show up as plain text with no...

Revised: September 7, 2017
210612 - Why KACE SMA Administrator Accounts Cannot Create "Custom View" in Service Desk

In KACE SMA Admin Console , the KACE SMA Administrator accounts cannot create Custom View &nbsp;in All Queues &nbsp;view or in single queue...

Revised: September 6, 2017
128171 - Asset Type Containing More Than 64 Fields Causes MySQL Error

Adding more than 64 fields to an asset type will cause the following error: PHP Error: Uncaught ADODB_Exception in /kbox/kboxwww/include...

Revised: September 7, 2017
137011 - Reporting on last ticket comment time

The wizard is unable to give specific access to the last ticket comment only last ticket update which can include field updates without comments.

Revised: September 6, 2017
149693 - Getting Hardware service time from ESXi hosts

With KACE SMA it is possible to get the informations about license time for Dell servers and workstations using the KACE agent or agentless...

Revised: September 7, 2017
156993 - Remove KACE startup hook from Mac client

There may be a reason or need to remove the startup hook for the Mac KACE client.&nbsp; There may only be on startup hook and the following...

Revised: September 7, 2017
215008 - What ticket operations can possibly update a Service Desk ticket “Modified” field?

What ticket operations can possibly update a Service Desk ticket &ldquo;Modified&rdquo; field?

Revised: September 4, 2017
114340 - Agents check in intermittently after an version upgrade on the K1000 appliance

Agents start checking in intermittently after upgrading the KACE SMA to a new server version.

Revised: September 7, 2017
121173 - Remote Manual uninstall of Mac Agent

How to manually uninstall KACE Agent at a remote location. &nbsp;Below are the commands to manually remove the KACE SMA agent from Mac system...

Revised: September 8, 2017
129069 - How To Delete Files Associated With Software Inventory Items

In a Software Inventory Item you may have a file associated with an item that you want to remove because it is no longer used, an old file, or the...

Revised: September 7, 2017
129069 - How To Delete Files Associated With Software Inventory Items

In a Software Inventory Item you may have a file associated with an item that you want to remove because it is no longer used, an old file, or the...

Revised: September 7, 2017
131818 - Can I use an HTTP location to replicateion to on the K1000 appliance

This article explains the details pertaining to using a HTTP address for replication on the K1000 Appliance.

Revised: September 8, 2017
227164 - Asssigned Inventoried Username Changes

Every time when a new user checks in, the inventoried username is assigned to the device changes to the new user's username

Revised: September 14, 2017
212183 - Fatal trap 12 error on the Kace console during the start of the Freebsd kernel

In some cases when the appliance comes unresponsive, customers have contacted support stating there is a Fatal Trap 12 error on their console...

Revised: September 13, 2017
156427 - Device description displays empty on the Software detail page

&quot;empty&quot; is displayed in the Device description field when the device listed does not have System Description on the Software detail...

Revised: September 6, 2017
119863 - How to migrate database between K1000 appliances

It may become necessary to move the current KACE SMA database and files to a different appliance. &nbsp;Some example scenarios include...

Revised: September 11, 2017
231736 - How to use Microsoft Power BI with KACE K1000 SMA

How to use Microsoft Power BI to visualize the data from the K1000 System Management appliance.

Revised: September 7, 2017
155873 - How to search partial label names

When searching for a label, unless the search criteria start with the first characters of the label name, it won&#39;t show up. ie: When looking...

Revised: September 8, 2017
136761 - Why are there labels associated with Portal

You can restrict what users can see what packages by applying a label to your users, then associating that label with particular software packages.

Revised: September 8, 2017
136874 - What is the maximum number of characters allowed in the LDAP admin password field?

Under&nbsp; Settings | Control Panel | User Authentication , what is the maximum number of a characters for the LDAP admin user password field can...

Revised: September 8, 2017
140109 - MessageID in Siebel templates in email correspondence

What is the purpose of the ID at the end of template emails sent from Siebel when communicating with Kace customers?

Revised: September 7, 2017
140552 - AutoIT executable files does not appear in the Software Catalog list

AutoIT executable files does not appear in the Software Catalog and in the Discovered Software section of the device if they are compiled...

Revised: September 7, 2017
142233 - The script action "Search file system" is not working on Windows devices

The script action Search file system is not working on Windows devices and always returns &#39; Not Found &#39; (False) The action is...

Revised: September 7, 2017
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Product Life Cycle

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Notifications

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