What's new for KACE Systems Management Appliance

August 2017

Subscribe to the RSS


Top

Documentation

New

None at this time

Revised

None at this time

Top

Patches

New

None at this time

Revised

None at this time

Top

New

None at this time

Revised

None at this time

Top

New
231848 - Advanced notification of end of support for retired brand documentation and downloads

What is happening? All downloads of KACE Systems Management Appliance (SMA) versions 6.4 and older will be removed from our websites as Limited...

Created: August 3, 2017
231736 - How to use Microsoft Power BI with KACE K1000 SMA

How to use Microsoft Power BI to visualize the data from the K1000 System Management appliance.

Created: August 1, 2017
231983 - How to repair or fully rebuild Windows WMI Repository

<pre class="tw-data-text vk_txt tw-ta tw-text-small prettyprint prettyprinted" dir="ltr" style="box-sizing: border-box; overflow: auto; margin-top...

Created: August 9, 2017
231848 - Advanced notification of end of support for retired brand documentation and downloads

What is happening? All downloads and documentation of KACE Systems Management Appliance (SMA) versions 6.4 and older will be removed from...

Created: August 3, 2017
231736 - How to use Microsoft Power BI with KACE K1000 SMA

How to use Microsoft Power BI to visualize the data from the K1000 System Management appliance.

Created: August 1, 2017
231736 - How to use Microsoft Power BI with KACE K1000 SMA

How to use Microsoft Power BI to visualize the data from the K1000 System Management appliance.

Created: August 1, 2017
Revised
231857 - KBSERVICE.SHUTDOWN 0 byte shutdown file appearing in C:\

KBSERVICE.SHUTDOWN 0 byte shutdown file appearing in C:\

Revised: August 14, 2017
231848 - Advanced notification of end of support for retired brand documentation and downloads

What is happening? All downloads and documentation of KACE Systems Management Appliance (SMA) versions 6.4 and older will be removed from our...

Revised: August 4, 2017
156029 - Agent based Monitoring needs an SELinux policy installed on RHEL7

Agent based Monitoring needs an SELinux policy installed on RHEL7. Agentless monitoring still works as expected without profile.&nbsp;

Revised: August 14, 2017
111294 - Silently Uninstalling Software Using GUIDs

This article discusses how to uninstall software using GUIDs.&nbsp; Silent switches very from vendor to vendor.

Revised: August 4, 2017
111303 - Patching Smart Label for all Active Patches without Software Installers for detection in the KACE SMA appliance

In the KACE SMA appliance, disabled application patches are being detected even though it is not subscribed in the Subscription Settings when...

Revised: August 4, 2017
111343 - How to troubleshoot long logins when using LDAP authentication on the KACE SMA appliance

This article describes how to troubleshoot delayed logins with the KACE SMA when LDAP is enabled. local admin user can login with no problems or...

Revised: August 4, 2017
111344 - How to use ticket rules to suppress emails about machine or user deletes on closed tickets

Currently in the KACE SMA appliance when you delete a machine from inventory it will trigger a comment in every ticket that is associated with that...

Revised: August 4, 2017
111348 - Precautions before implementing SSL

Below is a list of some safe-guards to follow to create a safety net prior to implementing SSL.&nbsp; Please review the list as other wise the...

Revised: August 4, 2017
111384 - LDAP Authentication Examples

This article shows some examples for LDAP authentication, such as excluding inactive users, and specifying a group of users.

Revised: August 4, 2017
128241 - What items to check for when getting "HANDSHAKE error" during a scheduled patching job?

Handshake is the process when the agent is trying to download the necessary files used to start the patching process.&nbsp; The Handshake error...

Revised: August 1, 2017
131791 - Converting the backups to Binary from ASCII

When backups are downloaded, the backups via FTP do not change the type to Binary, the backups are downloaded with a type of ASCII.  This can cause...

Revised: August 11, 2017
111291 - Implementing Shutdown/Restart Scripts

Implementing shutdown and/or restart KScripts for agent workstations is possible, but requires special considerations due to the functionality of...

Revised: August 4, 2017
111236 - How To Use Windows 64bit 32bit Redirects

Windows 64bit 32bit Redirects.

Revised: August 3, 2017
111236 - How To Use Windows 64bit 32bit Redirects

Windows 64bit 32bit Redirects.

Revised: August 3, 2017
111237 - Troubleshooting Mac Agents That Are Not Checking In

This document describes an approach to determine what is wrong with an agent that is not able to check-in to a KACE SMA. This approach will also...

Revised: August 3, 2017
111242 - How to enable client-side debugging for Dell Updates feature of the K1000 Appliance

To troubleshoot Inventory (detect) and/or Upgrade (deployment) related issues for Dell Updates (BIOS, drivers, etc..), you must enable debugging...

Revised: August 3, 2017
111244 - Installing the KACE K1000 agent through Windows Group Policy

The K1000 agent can be installed by GPO if network policies or administration makes standard provisioning cannot be employed.&nbsp;This article...

Revised: August 3, 2017
111256 - Is it possible to remove some of the tabs visible on the User Portal

The K1000 appliance Roles allow you set permissions on which tabs and functionality is available to both users and administrators. On the KACE SMA...

Revised: August 3, 2017
111268 - KACE SMA Load Average

How to view the load average on a KACE SMA appliance to troubleshoot sluggish performance.&nbsp;

Revised: August 4, 2017
111272 - How to run the Quest Kace Inventory collector manually for Dell Updates only

For troubleshooting Dell Update issues, support may need you to run the Inventory collector manually to retrieve the DELL_OUT_INV.xml file that...

Revised: August 4, 2017
111275 - License is expired and activation status is "Usage Exceeded"

You receive an error message that states your license&nbsp;is expired and the activation status is "Usage Exceeded," with a known valid license key.

Revised: August 4, 2017
111280 - Why can't I install software using Managed Installs as a specific user?

You have software that cannot be installed using the Windows Local System account and needs to run as a specific user.

Revised: August 4, 2017
111283 - Quick Reference To Scripts Variables

A quick Reference Guide for script variables by operating system and server versions

Revised: August 4, 2017
111550 - End Users Are Unable To login Using LDAP

Users cannot log in and you successfully imported from your Active Directory to the KACE appliance

Revised: August 4, 2017
111687 - A List of Failed Error Codes For Scripting or Patching (Detection or Deployment Phase) in K1000 Server

During the patching process, a patch may failed with the following error code either during a detection or a deployment of the patch. For Example...

Revised: August 4, 2017
111695 - Report - Machines that have a specific software installed

This custom SQL report that allows you to determine which machines have a specific software installed on them.

Revised: August 4, 2017
134571 - Patch download error: [notice] curl error: Unknown SSL protocol error in connection

The KACE SMA does not recieve patches during patch download phase. When viewing the KACE SMA patch download logs the following error message is...

Revised: August 4, 2017
176023 - How To Contact QUEST KACE Professional Services

How to contact QUEST KACE Professional Services (fee based -&nbsp;paid customized configuration&nbsp;of the appliance)

Revised: August 7, 2017
156102 - Some versions of MS Office may flip between VL and non-VL licenses randomly upon inventory

Upon inventory, versions of MS Office randomly change between standard-VLA and the Non-VLA versions.

Revised: August 11, 2017
231874 - Information Regarding Potential SQL Injection Security Vulnerability

A potential SQL injection vulnerability has been discovered in several versions of the KACE Systems Management Appliance (SMA). The fix for the...

Revised: August 7, 2017
111162 - Recommended Operating Systems for a Replication Share

Recommended Operating Systems for a Replication Share, and Replication share limitations

Revised: August 3, 2017
147748 - KACE SMA patch status showing as “downloading”

After a patch job runs multiple machines under the show all link of the patch schedule are showing the status of " downloading ". 

Revised: August 4, 2017
111182 - How to enable SSH on K1000

Enable SSH console access to the K1000 for troubleshooting and other activities in conjunction with technical support to resolve an issue...

Revised: August 3, 2017
111183 - How to Resolve Agent Check in Problems when the K1000 IP Address is Changed on the Network

How to redirect agents from the original appliance IP address to the new appliance IP Address after changing the address on the network

Revised: August 3, 2017
111187 - How To Read the Nightly Administrator Emails Generated by the K1000

Describes what the nightly administrator emails from the K1000 are and how to read them. The nightly emails&nbsp;are titled &quot;KBOX Daily...

Revised: August 3, 2017
111204 - How Does The Satisfaction Survey Work?

Explanation of how the satisfaction survey works when closing a ticket

Revised: August 3, 2017
111208 - How to create a smart label for an IP range using REGEX

&nbsp; How to to build a Smart label by building a Regex expression for an IP range.

Revised: August 3, 2017
111219 - How to Update Agents Using Client Bundles

The client bundle is designed to update the K1000 Agent deployment files that are stored on the K1000 appliance via a single file. This replaces...

Revised: August 3, 2017
111231 - How to Determine the KACE SMA Script Number or ID

A Script is an action that you can create in the appliance and deploy to your machines. It is valuable during troubleshooting to know what number...

Revised: August 3, 2017
111232 - How to establish a Tether connection with KACE Technical Support

KACE Engineers may need to access your KACE appliance remotely to access your web admin, server console, SMTP server, database, and log files to...

Revised: August 3, 2017
178721 - K1000 GO iPad Permissions Failure. Unable to fetch Home Screen data

A user has Service Desk &amp; Reporting Access Only and Mobile Device Access enabled. When logging into the K1000 Go app on the iPad it is...

Revised: August 10, 2017
Top

Product Life Cycle

New

None at this time

Revised

None at this time

Top

Notifications

New

None at this time

Revised

None at this time

Please note our Privacy Policy recently changed to support GDPR. You may read it here. Continuing to use our website indicates you have accepted the new policy.