What's new for KACE Systems Management Appliance

June 2017

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230353 - UserUI Logo override is not working on login page.

After setting a Custom Image for the login page for the UserUI login, no logo is being displayed

Created: June 13, 2017
230041 - error NET::ERR_CERT_COMMON_NAME_INVALID / Certificate error on browser

Customers start receiving error NET::ERR_CERT_COMMON_NAME_INVALID when trying to access the appliance through Chrome version 58 or newer.

Created: June 1, 2017
230044 - Kace SMA Response to SambaCry

The Kace SMA (Systems Management Appliance) has the ability to track, secure, and update desktop/server endpoints.  It also provides Service Desk...

Created: June 1, 2017
230043 - Using force inventory from the device detail causes a PhP error

When clicking on the Force Inventory button from a Device Detail (inventory) page, the error "Oops!  Something went wrong." is displayed.  When...

Created: June 1, 2017
230352 - Date format is MM/DD/YYYY instead of DD/MM/YYYY

If you are in any of the following countries:  Australia , United Kingdom , Canada , New Zealand , South Africa then chances are you are...

Created: June 13, 2017
230353 - UserUI Logo override is not working on login page

After setting a Custom Image for the login page for the UserUI login, the default logo is still displayed.

Created: June 13, 2017
230247 - KACE SMA Agent with SSL/TLS Interception and Inspection

The KACE SMA Agent uses an encrypted TLS session to validate the integrity of the connection it makes to the KACE Systems Management Appliance...

Created: June 8, 2017
230352 - Date format is MM/DD/YYYY instead of DD/MM/YYYY

If you are in any of the following countries:  Australia , United Kingdom , Canada , New Zealand , South Africa then chances are you are...

Created: June 13, 2017
230165 - KACE Kontinuing Education (KKE) Recording: SMA Server Monitoring (English)

Do you have servers that are not currently being monitored for active issues and errors?  Learn how the KACE SMA can monitor these devices in this...

Created: June 6, 2017
230175 - KACE Kontinuing Education (KKE) Recording: KACE Systems Management Appliance - Backup and Upgrade

Learn how to properly backup, optimize, and upgrade your KACE Systems Management Appliance. <video controls="" data-account="792512365001" data...

Created: June 7, 2017
230193 - Chromebooks are auto provisioned even if they are not provisioned in GSuite

Chrome devices that are no longer currently provisioned in GSuite are auto-provisioned during Chromebook discovery. This causes de-provisioned...

Created: June 7, 2017
230283 - Dell Updates download crashes when verifying packages

While downloading Dell Updates through the SMA (Kace System Management Appliance), the following error occurred in the logs: [Mon Jun 5 10:56...

Created: June 9, 2017
230365 - How-To: Reboot and check database

The &quot;Reboot with Extended DB Check&quot; appears to perform the same checks/optimizations that are done during a server OS upgrade.

Created: June 13, 2017
230164 - KACE Kontinuing Education (KKE) Recording: SMA Agent Task Troubleshooting (English)

Do you know how to troubleshoot a KACE Systems Management Appliance (SMA) task on one of your agent end-point devices?  Watch this video to learn...

Created: June 6, 2017
230165 - KACE Kontinuing Education (KKE) Recording: SMA Server Monitoring (English)

Do you have servers that are not currently being monitored for active issues and errors?  Learn how the KACE SMA can monitor these devices in this...

Created: June 6, 2017
230167 - KACE Kontinuing Education (KKE) Recording: Basic Printer Deployment Scripting

Learn how to utlize the SMA Scripting feature to deploy network-based printers to your devices <object data="https://secure.brightcove.com...

Created: June 6, 2017
230352 - Date format is MM/DD/YYYY instead of DD/MM/YYYY

If you are in any of the following countries:  Australia , United Kingdom , Canada , New Zealand , South Africa then chances are you are...

Created: June 13, 2017
230171 - KACE Kontinuing Education (KKE) Recording: KACE SMA Agent GPO Provisioning

Learn how to create a Group Policy Object (GPO) to deploy your KACE Systems Management Appliance Agents by using the GPO Provisioning tool by KACE...

Created: June 6, 2017
230175 - KACE Kontinuing Education (KKE) Recording: KACE Systems Management Appliance - Backup and Upgrade

Learn how to properly backup, optimize, and upgrade your KACE Systems Management Appliance. <object data="https://secure.brightcove.com/services...

Created: June 7, 2017
230352 - Date format is MM/DD/YYYY instead of DD/MM/YYYY

If you are in any of the following countries:&nbsp; Australia , United Kingdom , Canada , New Zealand , South Africa then chances are you...

Created: June 13, 2017
230164 - KACE Kontinuing Education (KKE) Recording: SMA Agent Task Troubleshooting (English)

Do you know how to troubleshoot a KACE Systems Management Appliance (SMA) task on one of your agent end-point devices?  Watch this video to learn...

Created: June 6, 2017
230172 - KACE Kontinuing Education (KKE) Recording: Update Agents

Have you upgraded your KACE Systems Management Appliance recently?  Learn how to apply new Agent installation files and keep your Agent managed...

Created: June 6, 2017
230352 - Date format is MM/DD/YYYY instead of DD/MM/YYYY

If you are in any of the following countries:  Australia , United Kingdom , Canada , New Zealand , South Africa then chances are you are...

Created: June 13, 2017
230164 - KACE Kontinuing Education (KKE) Recording: SMA Agent Task Troubleshooting (English)

Do you know how to troubleshoot a KACE Systems Management Appliance (SMA) task on one of your agent end-point devices?  Watch this video to learn...

Created: June 6, 2017
230165 - KACE Kontinuing Education (KKE) Recording: SMA Server Monitoring (English)

Do you have servers that are not currently being monitored for active issues and errors?  Learn how the KACE SMA can monitor these devices in this...

Created: June 6, 2017
230091 - there is currently a running backup process. Discarding Request.

When attempted to perform Manual Backup , user may encounter this error: <blockquote>There is currently a running backup process. Discarding...

Created: June 5, 2017
230167 - KACE Kontinuing Education (KKE) Recording: Basic Printer Deployment Scripting

Learn how to utlize the SMA Scripting feature to deploy network-based printers to your devices <object data="https://secure.brightcove.com...

Created: June 6, 2017
230172 - KACE Kontinuing Education (KKE) Recording: Update Agents

Have you upgraded your KACE Systems Management Appliance recently?  Learn how to apply new Agent installation files and keep your Agent managed...

Created: June 6, 2017
230175 - KACE Kontinuing Education (KKE) Recording: KACE Systems Management Appliance - Backup and Upgrade

Learn how to properly backup, optimize, and upgrade your KACE Systems Management Appliance. <object data="https://secure.brightcove.com/services...

Created: June 7, 2017
Revised
230247 - KACE SMA Agent with SSL/TLS Interception and Inspection

The KACE SMA Agent uses an encrypted TLS session to validate the integrity of the connection it makes to the KACE Systems Management Appliance...

Revised: June 14, 2017
127638 - Import Active Directory (AD) User Groups Using a Single LDAP Filter Label

If you use AD security groups and your users are a member of one or more AD security group(s), one LDAP label query can be created to...

Revised: June 12, 2017
229652 - Runkbot.exe generated Windows application fault in event logs

It may be noted that an error is received on systems with the KACE agent.  The error notes that: runkbot has stopped working. <img alt="" height...

Revised: June 11, 2017
229652 - Runkbot.exe generated Windows application fault in event logs

It may be noted that an error is received on systems with the KACE agent.  The error notes that: runkbot has stopped working. <img alt...

Revised: June 5, 2017
204616 - How to submit or request a Solution on the Support Portal

This article lists the steps to take to submit a Solution (Knowledge Base) article.

Revised: June 6, 2017
230091 - there is currently a running backup process. Discarding Request.

When attempted to perform Manual Backup , user may encounter this error: <blockquote>There is currently a running backup process. Discarding...

Revised: June 7, 2017
184159 - How to download and upload backup files via FTP or CMD in versions 6.4 and higher

The existing articles for uploading and downloading backup files via FTP do not apply to version 6.4 and higher: How to manually run the...

Revised: June 6, 2017
230172 - KACE Kontinuing Education (KKE) Recording: Update Agents

Have you upgraded your KACE Systems Management Appliance recently?  Learn how to apply new Agent installation files and keep your Agent managed...

Revised: June 7, 2017
183505 - Upgrade to 6.4 available

KACE K1000 Version 6.4 is now available for download: Prerequisites: Server Version 6.3.113398 Agent Version: 6.0.1079 To update to...

Revised: June 8, 2017
230044 - Kace SMA Response to SambaCry vulnerability (CVE-2017-7494)

The Kace SMA (Systems Management Appliance) has the ability to track, secure, and update desktop/server endpoints.  It also provides Service Desk...

Revised: June 2, 2017
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Product Life Cycle

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