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NetVault 12.3 - Administration Guide

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices Backing up data Managing policies Restoring data Managing NetVault Backup dashboard Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts
About user accounts About user and group privileges and presets Creating a user account Modifying a user account Deleting a user account Setting a user policy Using Secure Mode Using Presets User privileges Predefined Presets Integrating Active Directory with NetVault Backup Using Azure Active Directory as an identity provider
Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting
Common errors
NetVault Backup Service fails to start on Windows NetVault Backup Service fails to start after the machine is restarted NetVault Backup Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault Backup WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault Backup installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault Backup 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails After upgrade, console error is displayed on WebUI pages Deployment task hangs on target Linux machine during push installation. Unable to add package store with hostname. Deployment task fails due to network configuration issues. Domain user is unable to login NetVault Backup Server if the workstation attribute is set. Domain user is unable to login NetVault Backup Server on Debian 9. Adding the target machine as a client fails, after successful push installation. Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Backup Client Host. Unable to install, uninstall catalog search on client after NetVault Backup Server migration with the same or different server name External Azure AD user cannot add an external Azure AD user to NetVault Backup Server Failed to verify target Windows machine from a Linux-based NetVault Backup server
Safe Mode in NetVault Backup

After upgrade, Data Copy and Consolidated backup job on Linux fails

Description

After upgrading NetVault Backup to version 11.4 or later, Data Copy and Consolidated backup job (Primary job of Windows client with Active Directory) running on NetVault Backup Server on Linux machine fails.

Symptom

After upgrading NetVault Backup from to version 11.4 or later, primary backup index gets corrupted. Hence, rerunning older Data Copy and Consolidated backup job fails. Also, new Data Copy and Consolidated backup job from the older full backup set fails.

Solution

To correct the issue, after upgrading NetVault Backup to version 11.4 or later, rerun the older full backup job, and then rerun the older or new Data Copy and Consolidated backup job.

After upgrade, console error is displayed on WebUI pages

Description

After upgrading NetVault Backup to version 12.3, console error is displayed on various WebUI pages.

Symptom

After upgrading NetVault Backup to version 12.3, console error is displayed on various WebUI pages due to changed ‘localStorage’ and ‘sessionStorage’ functions.

Solution

To correct the issue, after upgrading NetVault Backup to version 12.0 or later, clear browser cache and then reload WebUI page.

Deployment task hangs on target Linux machine during push installation.

Description

During push installation of NetVault Backup Client on the target Linux machine the deployment tasks keeps running without installing the package.

Symptom

The task logs displays the following log message:

Request sent to launch installation agent on the remote machine

Solution

Perform the following actions before running the task again on the target Linux machine, as the user configuration is incorrect to get sudoers privilege:

1
Login the target machine with the same user that is used for push installation.
2
Run the following command to list the files, it should not prompt for password.
sudo ls
However, if the password is prompted, check configuration of sudoers file, and set the NOPASSWD flag.

Unable to add package store with hostname.

Description

Adding package store with hostname fails with the following error:

Error: Failed to connect to store: 'Error while accessing package store. Check for mount permission”

Symptom

On Linux-based NetVault Backup Server an error message is displayed to check the mount permission.

Solution

Ping the share directory with the hostname, if the share directory does not responds to the ping, you need to check the host configurations and the DNS configuration.

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