Specifying a new location for the xcAdmin database (4277393)
After moving the xcAdmin database to a new SQL server instance, the ControlPoint application does not load. ... The connection string used to identify the SQL server instance where the ControlPoint service database (xcAdmin) is located is incorrect.
How do I purchase additional licenses? (4044588)
I need to purchase additional licenses.
Directories that need to be whitelisted for ControlPoint (4298585)
Antivirus and Firewall Applications might require some exceptions to take place. ... Even though ControlPoint Installations are not disruptive on regular workflow or invasively traversing/modifying file structures, this KB has been created to provide the folders were ControlPoint Resides.
How to resolve issues or add users to your Company's Quest Support Portal account (4249772)
Support Portal account has incorrect information or there are issues logging into the Support Portal. ... There is a need to add a new user to your company's Quest support portal account. ... <p>Contact the Support Admins for all Support Portal issues:</p>
Unable to finish configuration wizard during ControlPoint install (4334127)
Due to the override, your shell will retain its current effectiveexecution policy of RemoteSigned. ... Type "Get-ExecutionPolicy -List" to view your execution policy settings. ... For moreinformation please see "Get-Help Set-ExecutionPolicy".At line:1 char:6+ & { set-executionpolicy unrestricted }+
Activity reports failing with error 'Exception has been thrown by the target of an invocation' (4336703)
When running an Activity report either Scheduled or Manually it returns with an error message 'Exception has been thrown by the target of an invocation' <p>On Checking the xcAdmin.log we see the error message</p><p></p><p>Severity: Error, Switch: Scheduling Message: Error executing report on the farm (guid- xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx):System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.ArgumentOutOfRangeException: Index and length must refer to a location within the string.</p><p>Parameter name: length</p><p> at System.String.Substring(Int32 startIndex, Int32 length)</p><p> at xcCore.Logic.EnclosedUserName.Clean()</p><p> at xcCore.Logic.UserNameCleaner.CleanAllClaimPrefixes(DataTable dt, EnumerableRowCollection`1 results, List`1 columns)</p><p> at xcCore.Logic.UserNameCleaner.CleanAllClaimsPrefix(DataTable dt, List`1 columns)</p><p> at xcCore.Logic.UserNameCleaner.CleanLoginNames(DataTable& dt, List`1 userTypeColumnNames, Boolean ByPassConfigSetting)</p><br> <p style="margin-top: 0px;margin-bottom: 0px;vertical-align: middle;color: rgb(51, 51, 51);"></p><p style="margin: 0in;font-family: Calibri;font-size: 11.0pt;">Open the ControlPoint Configuration Site (e.g. <a href="http://servername:1818" target="_blank">http://servername:1818</a>).</p><p style="margin: 0in;font-family: Calibri;font-size: 11.0pt;">Select the ControlPoint Settings list and expand the Actions and Analyses category.</p><p style="margin: 0in;font-family: Calibri;font-size: 11.0pt;">Edit the "UseCleanedLoginNameInReports" parameter and change its value to False</p><p style="margin: 0in;font-family: Calibri;font-size: 11.0pt;">Save the parameter.</p><p style="margin: 0in;font-family: Calibri;font-size: 11.0pt;">Recycle the ControlPoint application pool in IIS Manager.</p><br>
Unable to Interact with Controls or Run Actions on ControlPoint (4218617)
You attempt to run actions in ControlPoint however, controls are not clickable or cannot properly render in the webpage There is a faulty script or permission allowing the webpage to complete loading <p>If you ever find that the controls in ControlPoint are not working here are a couple things that can be reviewed to ensure ControlPoint works correctly:</p><p><strong>Internet Explorer</strong></p><p>The following Settings need to be updated for the page to be rendered correctly, please ensure that
What are the Supported Languages for Metalogix ControlPoint? (4274845)
As at 26 August 2020 and version 8.4 build, Metalogix ControlPoint only supports the following Languages: ... 1) English (Supported) ... 2) French (Partially Supported) ... More details regarding Metalogix ControlPoint can be found here.
Does Metalogix ControlPoint support SharePoint 2013 with Chinese language? (4269655)
As at 27 August 2020 and version 8.4 build, Metalogix ControlPoint does not support SharePoint 2013 with Chinese language. ... More details regarding Metalogix ControlPoint can be found here.
Search Hierarchy option missing after upgrade ControlPoint from version 8.2 build to version 8.4.1 build. (4274341)
Search Hierarchy option missing after upgrade ControlPoint from version 8.2 build to version 8.4.1 build. ... Search Hierarchy option has been removed since version 8.3.0 build onwards. ... This because Search Hierarchy is a deprecated feature and "Search" feature is available as a shortcut elsewhere from version 8.3.0 build onwards.
Cannot open database "xcAdmin" requested by the login (4340940)
On opening ControlPoint application you see error message 'Cannot open database "xcAdmin" requested by the login. ... Login failed for user 'Domain\ServiceAccount' ... There are a couple of reasons why this error may occur
The Admin Portal UI prompts for user credentials 3 times on Windows 2016 and IE v11.0.3808 (4319487)
IE will prompt for user credentials 3 times before logging on to the site successfully. ... After that, the UI will function normally. ... Either: ... In IE11, ... And ensure that the user that is logged on to the windows session is part of the SCM security group that is allowed to open the admin portal.
Site Activity Analysis report showing no data for requested dates (4316153)
When running the basic site activity analysis report on a site collection no data for past dates. ... the information from the activity report comes from live information that sharepoint manages commonly is the last 30 days <p>Run the powershell comand Get-SPUsageDefinition</p><p>look for the retention time the number i set on days.
Files not being submitted to Sensitive Content Manager after a ControlPoint Online upgrade (4314088)
Hosted Configuration Site Url not set ------ ... Hosted Central Admin Url not set ------ ... Host settings have not been updated after the upgrade to version 2.0 of Sensitive Content Manager Service.
Site Activity Report Showing Last Accessed Date as 1/1/1900 (4336692)
After running the Site Activity Report the entries in the LASTACCESSED column all show the date 1/1/1900 ... The Site Activity report pulls it's data directly from the SharePoint WSS_Logging database.
Activity By Document Report showing User Name as N/A-N/A (4339010)
After running an Activity by Document report the User Name column shows entries of N/A-N/A The date range may be outside of the SharePoint retention period <p style="margin: 0in;font-family: Calibri;font-size: 11.0pt;">Open SharePoint Management Shell as administrator and run the following command to confirm the SharePoint retention period</p><p style="margin: 0in;font-family: Calibri;font-size: 11.0pt;">Get-SPUsageDefinition -Identity "Page Requests"</p><p style="margin: 0in;font-family: Calibri;font-size: 11.0pt;"></p><p style="margin: 0in;font-family: Calibri;font-size: 11.0pt;">Change the date range according to the retention period and run the report again</p><br>
Site Provisioning with SharePoint Publishing Site Template enabled (4314384)
Using ControlPoint Site Provisioning with SharePoint Publishing Site Template enabled, will cause an error unless SharePoint Publishing Site is disabled. ... Using ControlPoint Site Provisioning with SharePoint Publishing Site Template enabled causes error: Cannot Save Site as Template Publishing Feature is turned on.
Permission Changes by Site - Compare permissions from backup list has no recent dates (4339017)
The 'Compare permissions from backup on' list does not have any recent dates ... Run a ControlPoint backup, more information can be found in our documentation ... 1. Analyzing Permissions Changes
Is ControlPoint FIPS Compliant? (4295411)
The Federal Information Processing Standard Publication 140-2, (FIPS PUB 140-2),is a U.S. government computer security standard used to approve cryptographic modules. <p>The Federal Information Processing Standard Publication 140-2, (FIPS PUB 140-2),is a U.S. government computer security standard used to approve cryptographic modules.</p> <div><strong>FIPS Compliance</strong></div><div></div><div>As of the release of version 8.3.1, ControlPoint does not support running in a Federal Information Processing Standards enabled environment.</div>
The security validation for this page is invalid. Click Back in your Web browser, refresh the page, and try your operation again (4218110)
This error happens while attempting to execute a policy in different browsers and different users with enough rights to enforce the policy This issue is caused by a Setting from SharePoint's own Central Administration.
Using ControlPoint in a High Availability environment or Database Mirroring (4339006)
ControlPoint application is no longer available after failing over to a new SQL server No Failover Partner Server has been added to the xcAdminConnectionString <p>When using a High Availability environment or Database Mirroring there is need to add a Failover Partner to the xcAdminConnectionString in the ControlPoint Settings list.
Could not load file or assembly Metalogix.Licensing (4339014)
When opening ControlPoint you get an error message as shown in the image 'Could not load file or assembly Metalogix.Licensing' ... The Metalogix.Licensing file is not present in the expected locations
An error has occurred while processing PictureBox 'image2' (4340964)
Parameter Value: true ... Title: Special-Purpose ... 4. Save then recycle the ControlPoint application pool. ... 5. Relaunch ControlPoint then run the report again to test resolution.
How to Completely Remove ControlPoint? (4218911)
In the Event that your installer is not able to completely remove ControlPoint from your Workstation or Installation Server, you can follow this steps to totally remove ControlPoint. ... In the Event that your installer is not able to completely remove ControlPoint from your Workstation or Installation Server, you can follow this steps to totally remove ControlPoint.
How to clear SCM database tables for stuck crawl jobs (4315218)
These SQL commands are used to determine if there is data in the database tables and delete all table contents. ... If scans have not completed, the cpItemIntervention, cpPiiActionsTaken and cpPiiQuarantineDocument database tables are probably empty or may have data.
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