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Unified Communications Diagnostics 8.5 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Introducing the Lync/Skype Diagnostic Console

The Diagnostic Console provides you with a real-time representation of the messaging system processes and components within Lync 2013/Skype for Business 2015. The Diagnostic Console can perform real-time monitoring on Front-End and Conferencing servers only.

The Diagnostic Console retrieves a large amount of data from a server frequently, which can place excessive stress on a server, affecting the server's performance. Also, using the Diagnostic Console for an extended period of time can consume critical system resources, affecting the stability of UC Diagnostics. It is recommended that the Diagnostic Console view a maximum of 10 servers at any one time.

The Diagnostic Console contains the following:

If you are using the Diagnostic Console as a monitoring tool, you must disconnect from, then reconnect to the Diagnostic Console daily. Though the Management Console can run tests when it is closed, the Diagnostic Console cannot perform any actions when it is closed.

For information about software prerequisites and the permissions required to run the diagnostic console on Lync or Skype for Business, see the Unified Communications Diagnostics Deployment Guide.

When Connecting to Lync/Skype

You may see your service account in the security log of the Lync/Skype environment that is being monitored. If you are using the Lync Diagnostic Console, you connect to the Lync/Skype server using the user credentials of the user who is currently logged in. Kerberos logs events in the event log during authentication.

Before you launch and connect to the Lync/Skype Diagnostic Console, you must be able to read the Lync or Skype related information in Active Directory. You need read access to the following:

The following permissions are required on each server.


Member of Local Administrators group

Member of at least one of the following security groups

Understanding the Lync/Skype Diagnostic Console

When you connect to the Diagnostic Console, the home page displays a high level summary of your Lync/Skype server. The home page contains the various panels, message flows, and drilldowns to help you perform an extensive analysis of the major components on your Lync 2013/Skype for Business 2015 server.

To view detailed information on your specific components, right-click a component, message flow, and drilldown, and select What’s This, Metrics, or Properties.


The Diagnostic Console contains the following panels:

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