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Unified Communications Diagnostics 8.5 - User Guide

Table of Contents

About Unified Communications Diagnostics

About Unified Communications Diagnostics

Home Page

Getting Started Using the Management Console

About the Management Console Connecting to Diagnostic Services Connecting to a Platform Importing and Exporting Topology Layout Viewing an OCS Environment

Discovering Federated Partners in OCS Viewing Pool Properties in OCS Viewing OCS Server Properties

Viewing Link Types Viewing a Lync/Skype Environment

Viewing Lync/Skype Pool Properties Viewing Lync/Skype Server Properties

Managing Custom Groups

Creating a Static Custom Group Creating a Dynamic Custom Group Editing a Custom Group Deleting a Custom Group Grouping Servers by Type

Managing Global Filters Putting Servers in Maintenance Mode Managing Missing Objects Viewing Database Availability Groups (DAG)

Prerequisites

Introducing Management Console health tests

Introducing health tests Types of health tests Creating and configuring health tests

Creating a health test Specifying the test configuration

Configuring the execution schedule Configuring notification settings Adding notification groups Configuring alternate credentials Managing database settings

Customizing counters

Adding services Adding performance counters Adding event log entries Deleting services, performance counters, and event log entries Editing counters while creating a health test Editing Individual server thresholds while creating a health test Editing counter thresholds in the test results pane

Setting data collection options Managing health tests Cloning a health test Viewing test results

Viewing details on test results Browsing test result history Clearing the health test results

About server health tests Health tests available for multiple platforms

Active Directory Account Lockout Health Test Office 365 Subscription Health Test

Health tests available from the Exchange organization node

About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test

BlackBerry Server Health Test Prerequisites

BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange

Creating Exchange 2007 test mailboxes Creating Exchange 2010 or Exchange 2013 test mailboxes About test mailboxes for Internal Server Delivery Health Test About test mailboxes for the External Message Delivery Health Test Creating a test mailbox for External Message Delivery Health Test Creating a test mailbox for the Internal Mailbox Delivery Health Test Creating test mailboxes for the OWA Availability Health Test Creating a test mailbox for the External OWA Availability Health Test

Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test

Health tests available from the Lync/Skype for Business Environment

About the Lync/Skype for Business health tests Lync/Skype Server Health Test

Lync or Skype Server Health Test Prerequisites

Lync/Skype Synthetic Transaction Health Tests

Lync/Skype Synthetic Transaction Health Test Prerequisites

Lync/Skype Synthetic Transaction Health Test Prerequisites

Lync/Skype Instant Messaging Health Test Lync/Skype Instant Messaging Conference Health Test Lync/Skype Peer-to-Peer Audio/Video Call Health Test Lync/Skype Audio/Video Conferencing Health Test Lync/Skype Presence Status Health Test Lync/Skype Logon Registration Health Test Lync/Skype Address Book Service Health Test Lync/Skype Persistent Chat Message Health Test

Skype for Business Online DNS Connectivity Health Test Office 365 Subscription Health Test OCS Server Health Test

OCS Server Health Test Prerequisites

Creating a test user for the Lync/Skype Environment

Resolving Problems with Native Tools

Native tools for most servers Native tools for Exchange Native tools for Lync/Skype for Business Native tools for Office 365 Native tools for OCS Native tools for BlackBerry

Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console

Introducing the Diagnostic Console

Launching the Diagnostic Console from the Management Console

UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In)

Introducing the Exchange 2007 Diagnostic Console Understanding the Exchange 2007 Diagnostic Console Panels

AD/DNS Panel Server Role Status Panel Transport-In Panel Transport Panel Transport-Out Panel Clients Panel Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In)

Introducing the Exchange 2010 Diagnostic Console Understanding the Exchange 2010 Diagnostic Console Panels

AD/DNS Panel Server Role Status Panel Transport-In Panel Transport Panel Transport-Out Panel Clientsl Pane Information Store Panel OS/Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In)

Introducing the Exchange 2013 Diagnostic Console Understanding the Exchange 2013 Diagnostic Console Panels

AD/DNS Panel Server Roles Panel Clients Panel Client Access Server (CAS) Mailbox Server (MBX) Transport Panel Mailbox Server (MBX) Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In)

Introducing the Exchange 2016 Diagnostic Console Understanding the Exchange 2016 Diagnostic Console Panels

AD/DNS Panel Server Roles Panel Clients Panel Client Access Services Panel Transport Panel Information Store Panel OS/ Subsystem Panel

Message Flows Drilldowns Metrics

UC Diagnostics: BlackBerry Diagnostic Console (Plug In)

Introducing the BlackBerry Diagnostic Console Understanding the Diagnostic Console

BlackBerry Diagnostic Console Recommendations

BlackBerry Panels

BlackBerry Service Health Panel BlackBerry SRP Panel BlackBerry System Panel BlackBerry Server Panel BlackBerry Users Panel BlackBerry OS/ Subsystem Panel

BlackBerry Message Flows BlackBerry Drilldowns Metrics

UC Diagnostics: OCS Diagnostic Console (Plug In)

Introducing the OCS Diagnostic Console

When Connecting to OCS

Understanding the OCS Diagnostic Console Panels

Server Information Panel Clients/Network Panel Server Load Panel Server Roles Panel OS/Subsystem Panel

OCS Message Flows OCS Drilldowns Metrics

UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In)

Introducing the Lync/Skype Diagnostic Console

When Connecting to Lync/Skype

Understanding the Lync/Skype Diagnostic Console Panels

General Information Panel AD/DNS Panel Roles Panel Connections Panel Web Components SIP Stack Lync/Skype Server Health Panel OS/Subsystem Panel

Lync/Skype Message Flows Lync/Skype Drilldowns Metrics

Reporting Using Web Reports

Understanding Web Reports

Types of Reports

Counters with Non-Zero Alarm Values

General Information Panel

The General Information panel displays information about the Lync/Skype environment you are currently viewing.

Table 2. Lync/Skype general information panel.
Component	Description
Windows Version	Indicates the operating system and service packs that are installed on the server being monitored.
Lync/Skype Pool FQDN	Indicates the Fully Qualified Domain Name (FQDN) of the pool to which the server being monitored belongs.
Back-End Database	Indicates the server that is hosting the back-end database for the pool.
Lync/Skype Version	Indicates the Lync/Skype version that is installed on the server to which you are connected.
Uptime	Indicates the number of days that the server has been running.
CU Version	Indicates the latest installed Lync 2013 or Skype for Business 2015 cumulative update version.

AD/DNS Panel

The AD/DNS panel provides information about the Active Directory and Domain Name System servers used by this Lync/Skype server.

Table 3. Lync/Skype AD/DNS panel.

Determines the status of the Active Directory (AD) servers used by this Lync/Skype server by checking the following conditions:

•

the average amount of time (in mlliseconds) it takes to perform LDAP searches against the first Global Catalog found in the domain.

•

the ping time between the client and the domain controller.

•

whether the domain controller is available on the network from this client computer.

Determines the status of the Domain Name System (DNS) servers in use by this Lync/Skype server by checking the following conditions:

•

the ping time between the client (Diagnostic Console) and the DNS server.

•

whether the DNS server can be reached on the network from this client.

Roles Panel

The Roles panel provides information about the server roles installed and active on this server. The server role balls display information about the status of each server role and the amount of CPU being used.

Table 4. Lync/Skype roles panel.
Component	Description
FE (Front-end)	Indicates whether the front-end server role is present and registered in the Lync/Skype environment. Front-end is a server role that provides many basic functions. It is the core Lync/Skype server role.
DIR (Director)	Indicates whether the director server role is present and registered in the environment. Directors can authenticate the Lync/Skype user requests, but Directors do not host user accounts and do not provide presence or conferencing services. The Director is the most useful way to enhance the security in deployments in which external user accesses are enabled.
MED (Mediation)	Indicates whether the mediation server role is present and registered in the Lync/Skype environment. A mediation server is necessary to implement dial-in conferencing and Enterprise Voice. It can translate signaling and media between the Lync/Skype Server Enterprise Voice infrastructure and the PSTN gateway, the IP-PBX, or the SIP trunk.
CHAT	Indicates whether the persistent chat server role is present and registered in the environment.

Connections Panel

The Connections panel shows the current connection status on a Lync/Skype server.

Table 5. Lync/Skype connections panel.
Component	Description
Total Clients	The total number of active registered endpoints connected to this server.
IM Conference	Shows the number of instant messaging conferences on this server that are using the Instant Messaging Conferencing Unit (ImMcu).
AV Conference	Shows the number of active audio/video conferences on this server that are using the Audio Video Server (AVMCU) service.
AS Conference	Shows the number of active application sharing conferences on this server that are using the Application Sharing Server (ASMCU) service.
Enterprise Inbound Calls	The number of inbound enterprise voice calls currently in progress.
Enterprise Outbound Calls	The number of outbound enterprise voice calls currently in progress.
PCHAT Rooms	Shows the number of persistent chat sessions with active users on this server.
Mobile Clients	The number of currently active sessions with active presence subscriptions. You can drilldown to display more details about connections that are using Mcx (Mobility Service) or UCWA (Unified Communications Web API).

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