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NetVault 13.0.1 - Administration Guide

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors
NetVault Service fails to start on Windows NetVault Service fails to start after the machine is restarted NetVault Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails After upgrade, console error is displayed on WebUI pages Deployment task hangs on target Linux machine during push installation. Unable to add package store with hostname. Deployment task fails due to network configuration issues. Domain user is unable to login NetVault Server if the workstation attribute is set. Domain user is unable to login NetVault Server on Debian 9. Adding the target machine as a client fails, after successful push installation. Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Client Host. Unable to install, uninstall catalog search on client after NetVault Server migration with the same or different server name External Azure AD user cannot add an external Azure AD user to NetVault Server Failed to verify target Windows machine from a Linux-based NetVault Server NetVault is unable to send reports as an email attachment in PDF format on RHEL 5.x platform Restore fails on NetVault Database backup When using RDA for backups, only four streams are used at once Unable to create large VTL on Linux Browsing a folder with a large number of files times out
Safe Mode in NetVault

Setting client description

You can use the following procedure to set a description for a client. Client description can help you determine the location of the client or the role of the machine.

In the NetVault Clients table, select the applicable client, and click Manage.
On the View Client page, under the Client Summary area, you can view the client description.
To set or change the client description, click the Edit icon. In the Edit Description dialog box, type a descriptive text for the client.
Click Save to save the details and close the dialog box.

Installing plug-ins

NetVault offers a selection of licensed plug-ins that you can install on the server and client machines to protect application-specific data. You can install the plug-ins simultaneously on multiple machines by using the configuration wizard. Alternatively, you can install a plug-ins on a single client from the Manage Clients page.

The following sections describe the different procedures that you can use to install the NetVault plug‑ins:

On Windows-based and Linux-based machines, you can use the push installation method to install the plug-ins on several machines at the same time. You can perform push installations from the NetVault WebUI.

Before you start the push installation procedure, verify that the following requirements are met:

Copy the packages to a shared location: Copy the client and plug-in packages to a shared location. Only CIFS shares including Linux Samba shares) are currently supported as package stores. The path must be accessible to the NetVault Server and all target machines where you want to install the packages.
Configure a package store in NetVault: After copying the installation packages, configure the shared location details in NetVault. For more information, see Configuring a package store.
In the Navigation pane, click Guided Configuration, and then on the NetVault Configuration Wizard page, click Install Software/Add Clients.
On the Machines to Be Added as Clients page, select Install Software.
In the Select Packages for Deployment window, select the installation packages that you want to use.
For NetVault plug-in packages, expand Select plug-in packages, and then select the appropriate “.npk” binary file that you want to use.
Click Apply.
On the Machines to Be Added as Clients page, next to Machines, click the add (+) drop-down list, and select a method for adding the deployment targets.
On the NetVault Machine Details tab, select the client that you want to add, and click OK.
Click Verify to ensure connectivity to the clients. If any errors are reported, click Edit, and modify the applicable installation parameters.
To submit the task, click Install Software/Add Clients.

From the Manage Clients page, you can install a plug-in on a single client. This method is available to both Linux and Windows systems.

In the NetVault Clients table, select the client on which you want to install the plug-in, and click Manage.
Click Choose Plug-in File, and in the browse window, navigate to the location of the “.npk” installation file for the plug-in (on the installation CD or the directory to which the file was downloaded from the website).

Checking for upgrades

Use this procedure to check whether there are upgrades available for NetVault or for plug-in packages.

Below the NetVault Clients table, click Check Upgrades.

User Name

Enter the user name for the NetVault installation.


Enter the password for the NetVault installation.

Save Credential

Optional. Select this option to save the credentials for the installation.

Package Store

Select the package store where the packages that can be upgraded are available.

Task Name

Optional. Enter a name for the upgrade task. The default name uses the date and time of the task.


Use this option to find a specific client that you want to upgrade.

In the Enter credentials dialog box, enter the user name and password for the client, optionally select Save Credentials, and then click OK.
Click Verify to check connectivity to the clients.
If any errors are reported, click Edit, and modify the applicable installation parameters.

Installing a product license file

The trial license for NetVault is valid for 30 days. A band across the top of the WebUI displays a message about when the license is scheduled to expire. The color of the band, as described in the following list, indicates the number of days remaining in the trial period:

Yellow: The license has less than 21 days before it expires.
Light orange: The license has less than 14 days before it expires.
Dark orange: The license has less than 7 days before it expires.
Red: The license expired.

To continue using the software after the expiry of the evaluation period, you must go to the License Management page and install the permanent license file for the server and installed plug-ins.

The server is licensed based on the NetVault Server Edition and the additional options that you have purchased. The clients do not require a permanent license file, unless there is a plug-in older than version 13.0 installed on the machine. Beginning with release 13.0, Clients and plug-ins do not require licenses installed on Client machines.

The permanent license file for NetVault is tied to the particular server where it is installed using the Machine ID. To obtain the permanent license file, locate the relevant Machine ID, and submit the request using the online licensing form.

On the License Management page, click Install License.
In the Choose License File/s dialog box, click Select a file, point to the “.dlv” file that contains the license key, and click Open.
In the dialog box, click OK to apply the selected license file.
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