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Archive Manager 5.9.1 - User Guide

Getting started with Archive Manager Searching email Working with messages Standard mailboxes Custom mailboxes My Search Log report Working with hosted Exchange mailboxes

About standard mailboxes

Messages are organized into Mailboxes, mimicking the Mailbox structure of the Microsoft Exchange or Novell GroupWise mail server. In addition, Personal Information Store (PST) files can be loaded into Archive Manager, so Archive Manager can also access messages stored on your local computer.

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NOTE: If you introduce changes to a PST file after it has been loaded into Archive Manager, these changes are not automatically reflected in Archive Manager. The PST file must be loaded again before new messages stored in the PST file will be displayed in Archive Manager.

Archive Manager uses an agent to scan email messages and dynamically build a folder structure that parallels the folder structure of Mailboxes found on the Microsoft Exchange server or within a PST file. The folders found in the Mailbox or PST file are automatically added to the Standard Mailboxes tab in Archive Manager, and can be displayed or hidden by expanding or collapsing the tree structure of the menu.

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NOTE: When using a mailbox, be aware of the following:
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For Archive Manager to process the subfolders correctly, make sure their names do not coincide with the system folder names in Exchange or GroupWise. (e.g. Creating "Sent items", "Deleted Items" or "Trash" subfolders under Outlook Inbox/ GroupWise Cabinet might result in issues with folder display in Archive Manager).
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Because the folder agent is configured by the Archive Manager System Administrator to run at set intervals, if a message is placed into a folder on the Microsoft Exchange server, there may be some delay before the message is displayed in the parallel folder in Archive Manager.
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Archive Manager does not provide any email management functionality. The management of messages, such as creating Mailboxes or folders or moving messages between Mailboxes or folders must be performed using your email client application.
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Use extreme caution when deleting folders from the email client. You must allow sufficient time for the folder agent to discover the deletion and synchronize your Deleted Items folder accordingly before you empty the Deleted Items folder.
To display messages stored in a mailbox or in a folder within a mailbox:
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Navigate to and select the mailbox or folder from the Mailboxes menu, in the left sidebar. A list of the messages in the mailbox is displayed.
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NOTE: Selecting a mailbox or folder essentially executes a search in Archive Manager,and changes the selected value of the drop down list to the right of the search box.
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Use the Email Search form to further refine the search if required.

Security

Security can be assigned to users to allow them to have access to your standard mailbox. For more information, see Share my mailbox with other users.

 

Custom mailboxes

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About custom mailboxes
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Add a custom mailbox
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Rename a custom mailbox
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Delete a custom mailbox
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Security

About custom mailboxes

Custom mailboxes let you select and copy messages into custom mailboxes and folders. You can group and copy messages from your personal Archive Manager results and copy these to user-defined mailboxes or folders. This provides the ability to group, for example, project- and customer related messages in a single Mailbox or folder, making investigations and research easier to manage.

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NOTE: There is no limit to the number of custom mailboxes that you can create, and each one can have its own security settings.
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