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Displaying 1-25 of 1747
How to do a health check for Archive Manager (235426)

Use this article as a guideline for making sure your Archive Manager install is not running into any issues and as expected. There are several areas you can take a look at to ensure your Archive Manager install is running as expected. ...

Product(s): Archive Manager
Last Updated On: 12/15/2017
(0 Ratings) 13 views
Full Text Search not returning all items. (189275)

When logged in with an account that has lots of standard mailboxes added, some searches are not returning the expect number of results or no results at all. The Full Text Max Results size is not working as expected. This has been logged as TF00597561. WORKAROUND. ...

Product(s): Archive Manager
Last Updated On: 12/12/2017
(0 Ratings) 1123 views
Mailboxes assigned by groups do not appear in the 5.4 website. (235231)

After upgrading to Archive Manager 5.4, any mailboxes that are assigned to groups do not display in the new web portal. Switching to the old website allows the mailboxes to be viewed. Any mailboxes assigned to users directly also appear correctly. ...

Product(s): Archive Manager
Last Updated On: 12/11/2017
(0 Ratings) 7 views
System.MissingMethodException: Method not found: 'Dell.AM.BusinessLayer.FTPartitionState Dell.AM.BusinessLayer...'. (230456)

FTI Service errors out and entries similar to the following could be observed in the FTI.wlog: ERROR WThread - {{d3ff9f68-782c-4d82-9bc9-c10f483bbad8}} Worker thread threw an exception. System.MissingMethodException ...

Product(s): Archive Manager
Last Updated On: 12/11/2017
(1 Ratings) 433 views
Enhanced Active Directory Connector not creating new mailboxes for Office 365 users in 5.4. (235201)

You have upgraded to 5.4 and notice the Active Directory Connector is not creating mailboxes for Hybrid users that have mailboxes in Office 365. The objects have msExchRemoteRecipientType with a value of 1. The Active ...

Product(s): Archive Manager
Last Updated On: 12/8/2017
(0 Ratings) 10 views
Journaled Mail not linked to mailboxes (140609)

Journaled Mail is not getting linked to a mailbox until the Exchange Store Manager processes the mailbox on it's next pass. If the mailbox is disabled for store management journaled mail is never linked to the mailbox. The Linking ...

Product(s): Archive Manager
Last Updated On: 12/8/2017
(0 Ratings) 1291 views
How Archive Manager Synchronises Office 365 & Exchange Journal messages. (224504)

Archive Manager is not linking Journalled messages to mailbox. Archive Manager is linking all mail to user mailbox although this is against legal, regulatory, and organizational compliance requirements. How does Archive Manager Synchronize Journal messages? ...

Product(s): Archive Manager
Last Updated On: 12/8/2017
(0 Ratings) 789 views
Archive Manager GDPR compliance (234204)

Is Archive manager GDPR compliant? GDPR compliance is not an accreditation for a solution, it is a requirement of process for an organisation. Therefore no solution is GDPR compliant and it is down to an organisation to implement ...

Product(s): Archive Manager
Last Updated On: 12/8/2017
(0 Ratings) 4 views
How to search using domain name only in To or From field? (235044)

When attempting to search using domain name only, the search does not return any result. Example. • domain.com. • @domain. com. • The To or From field search is searching directly from the database and a name is expected for the search. ...

Product(s): Archive Manager
Last Updated On: 12/8/2017
(0 Ratings) 4 views
Attachments take a long time to open when using the new Archive Manager website (234774)

When opening an attachment with the new Website in version 5.4, you notice it takes a long time to load. It may take about 10 minutes. 1. Download the following Hotfix by Clicking Here. 2. Extract the Package by running the ...

Product(s): Archive Manager
Last Updated On: 12/6/2017
(0 Ratings) 95 views
How to export messages to a PST (225184)

How can I export messages from Archive Manager to a PST? To export messages from Archive Manager you can use the Search Exporter tool. You need to install the tool on a workstation with a 32 bit version of Outlook 2007,2010 or 2013 installed. ...

Product(s): Archive Manager
Last Updated On: 12/6/2017
(0 Ratings) 899 views
OWA Reconstruction tool error: "Authentication mode fails, AM website need Windows Authentication." (235069)

After installing the OWA Reconstruction Tool and trying to type in your Credentials within OWA for a Stubbed/Stripped message, you see the following error: "Authentication mode fails, AM website need Windows Authentication.". ...

Product(s): Archive Manager
Last Updated On: 12/5/2017
(0 Ratings) 5 views
How to Upgrade Archive Manager from 5.x to 5.4? (185173)

This article describes how to upgrade from Archive Manager 5.x to 5.3 which is an inplace upgrade. To upgrade Archive Manager to 5.4: 1. Stop all Archive Manager services. 2. Run the AutoRun program to run the Archive Manager Installer: ArchiveManagerInstaller.msi. ...

Product(s): Archive Manager
Last Updated On: 12/5/2017
(1 Ratings) 2577 views
Can you mass Un-tag messages that were previously tagged in Archive Manager? (235061)

As of 5.4, the ability to mass tag items has been added to Archive Manager. Is it possible to mass un-tag items within Archive Manager? For example, a Legal Discovery has been completed, you no longer require certain items to be tagged. ...

Product(s): Archive Manager
Last Updated On: 12/5/2017
(0 Ratings) 3 views
Is it possible to apply Message Tags with a Value in the new 5.4 website ? (235060)

Is there a way to add a Message Tag and apply a Value in the new website in version 5.4? The functionality appears to be missing. I'm unable to apply a String Value, Boolean, etc when tagging a Message. In 5.4 the Website has been re-designed. ...

Product(s): Archive Manager
Last Updated On: 12/5/2017
(0 Ratings) 2 views
How to add a Federated Search Instance. (186131)

How can I add a Federated Search Instance. To add a Federated Search Instance, complete the following steps: 1 Go to the Archive Manager Administration menu page and click Federated Search Instances. 2 On the Federated ...

Product(s): Archive Manager
Last Updated On: 12/4/2017
(0 Ratings) 924 views
Security Actions Explained (82178)

Security Actions in Archive Manager are specific permissions that can be applied to users or groups that give them specific abilities within the confines of the website when they are logged in. They can often be difficult to understand for new users. ...

Product(s): Archive Manager
Last Updated On: 12/1/2017
(0 Ratings) 2412 views
How to Bulk enable/disable Store Management? (199055)

There are situations that we need to bulk enable/disable store management, if the user account count is high. How to bulk enable Store Management. 1. Open Archive Manager Website and logon as Administrator account. 2. In ...

Product(s): Archive Manager
Last Updated On: 11/30/2017
(0 Ratings) 869 views
How can the Archive Manager Retention Service be forced to run immediately? (42571)

How can the Archive Manager Retention Service be run immediately without having to wait forthe next scheduled run time? The Archive Manager Retention Service can only be scheduled to run on the hour and can not be scheduled ...

Product(s): Archive Manager
Last Updated On: 11/22/2017
(0 Ratings) 4659 views
What is the procedure and the effect of deleting virus infected files from the attachment store? (23886)

If offline antivirus scanning on the attachment store reveals virus infected files, is there a procedure to delete the infected files and what would the effect be for end users? Infected files in the store can be deleted. However the ...

Product(s): Archive Manager
Last Updated On: 11/21/2017
(0 Ratings) 2190 views
ESM or DL error: "MIMEHeaderParser.CreateInstance" (124194)

The following error may be seen in the logs for the Archive Manager Exchange Store Manager (ESM) service or the Archive Manager Data Loader (DL) service: ERROR: MIMEHeaderParser.CreateInstance: 16:21:07 [80040154 ...

Product(s): Archive Manager
Last Updated On: 11/20/2017
(0 Ratings) 1862 views
ESM and Journaling not processing messages Error: "[80040154] Class not registered" in MailboxID-xx-yyyymmdd.log and DataLoaderID-x-yyyymmdd.log (85260)

You notice that Journaling and ESM are not processing any messages. After looking at the MailboxID-xx-yyyymmdd.log and DataLoaderID-x-yyyymmdd.log you notice the following error: 14:27:53 ERROR: MIMEHeaderParser.CreateInstance: ...

Product(s): Archive Manager
Last Updated On: 11/20/2017
(0 Ratings) 3284 views
How to Deploy the Outlook Form using the Archive Manager Outlook Components tool (134192)

How to deploy the outlook form in environments without public folders. The Archive Manager Outlook Components tool is an add-in that installs the Outlook Form on users' computers when public folders are not enabled on the specified Exchange server. ...

Product(s): Archive Manager
Last Updated On: 11/9/2017
(1 Ratings) 4936 views
How to move the Archive Manager 5x Database to a new SQL Server. (136429)

Steps to move the Archive Manager 5x Database to a new SQL Server. Step 1 Stop all Archive Manager services and the Archive Manager Website. Step 2 Take your current database off-line and copy your database and maintance jobs to the new server. ...

Product(s): Archive Manager
Last Updated On: 10/30/2017
(2 Ratings) 4980 views
How does Exchange Single Instance Messaging work in Archive Manager? (19748)

How does Exchange Single Instancing work in Archive Manager? N/A. How Exchange Server handles single instance? Single instancing in exchange is only effective within a private store. According the developers of Exchange ...

Product(s): Archive Manager
Last Updated On: 10/18/2017
(0 Ratings) 1607 views