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Displaying 1-25 of 1706
Object Reference not set to an instance of an object. When copying search results to Custom Mailbox (231318)

When a Search contains more than 1 page of results, select all emails on the first page and copy to the custom mailbox. Copies the items, then and selected the drop down, go to the 2nd to the last page and copy, it will creates ...

Product(s): Archive Manager
Last Updated On: 8/17/2017
(0 Ratings) 4 views
Mailbox is listed as being on the wrong server in Archive Manager. (123064)

A user is being listed as being on the wrong server and mail items for this user are not being archived. A problem with the "Archive Active Directory Connector Service" service or the users AD object is pointing to an incorrect server. ...

Product(s): Archive Manager
Last Updated On: 8/17/2017
(0 Ratings) 1886 views
How to Move Archive Manager to a new server and upgrade from 4.6.x or 4.7x to 5.x (155299)

How to Move Archive Manager to a new server and upgrade from 4.6.x or 4.7x to 5.x How to Move Archive Manager to a new server and upgrade from 4.6.x or 4.7x to 5.x. Please make sure you follow all of these steps exactly ...

Product(s): Archive Manager
Last Updated On: 8/15/2017
(0 Ratings) 2249 views
I need to delete a single email from a users mailbox. (156460)

I need to delete a single email from a users mailbox. 1. Create a unique string message Tag. 2. Run a search for the message on the users mailbox. 3. Tag the message with the one you created in step 1. 4. With in the Retention Policy Editor Add Delete Policy. ...

Product(s): Archive Manager
Last Updated On: 8/14/2017
(0 Ratings) 997 views
Archive Manager services will not start (231939)

After installing Archive Manager the services will not stay started A group policy that was applied to this computer was causing the services to stop after being started To confirm this is the issue, place the computer object in an ...

Product(s): Archive Manager
Last Updated On: 8/8/2017
(0 Ratings) 4 views
What are the supported Microsoft Exchange Server versions? (178193)

What versions of Microsoft Exchange Server are supported by Archive Manager for archiving mail items? As of Archive Manager 5.3, the following Microsoft Exchange Versions are supported. Microsoft Exchange, any of: • 2016 ...

Product(s): Archive Manager
Last Updated On: 8/4/2017
(0 Ratings) 2169 views
How should a backlog of XML files in the Export directory be handled? (61517)

A high number of XML files ( > 10,000) can be found in the Export folder and processing of these files is slower than normal. Large numbers of files in the Export folder will slow the Dataloader service down. 1. Move the XML files to a temporary folder. ...

Product(s): Archive Manager
Last Updated On: 8/1/2017
(0 Ratings) 1712 views
"Object reference not set to an instance of an object." when trying to open some emails (231712)

When trying to open some of your emails with attachments, you see error: "Object reference not set to an instance of an object.". Website.wlog shows: 2017-07-11 17:00:31,701 [35] ERROR Configuration.ExceptionHandlerManager ...

Product(s): Archive Manager
Last Updated On: 7/31/2017
(0 Ratings) 14 views
Does Archive Manager Support Exchange 2010 SP3 Rollup 18? (231711)

is Archive Manager compatible with Exchange 2010 SP3 Rollup 18? At the time of this writing, July 31, 2017, Exchange 2010 SP3 CU18 is not officially supported by Archive Manager. We're currently testing and we expect version 5.3 and the next version 5.4 to fully support it. ...

Product(s): Archive Manager
Last Updated On: 7/31/2017
(0 Ratings) 6 views
Opening Archived email attachment results in HTTP 500 Internal Server error (195460)

Cannot able to open any archived attachment and an error 500 is seen. Below error is seen in the Event Viewer logs. 2015-08-13 16:12:57,176 [24] ERROR WWW.ViewAttachmentController - {{880d1e16-38c7-4557-830d-5deb311280a3 ...

Product(s): Archive Manager
Last Updated On: 7/20/2017
(3 Ratings) 1433 views
A Mailbox was deleted by mistake from the Archive Manager Administrator section. (155549)

Once you have deleted a Mailbox from Archive Manager, you unfortunately cannot undelete a Mailbox within Archive Manager. The changes are made within the Archive Manager SQL Database instead. Please use the following ...

Product(s): Archive Manager
Last Updated On: 7/20/2017
(0 Ratings) 1442 views
What SMB version(s) does Archive Manager uses? (231277)

Will disabling of SMB1/SMBv1 impact Archive Manager in any way? Microsoft recommended to stop using SMB1/SMBv1. Archive Manager does not actually uses any particular version of SMB. This is lower down in the OSI ...

Product(s): Archive Manager
Last Updated On: 7/20/2017
(0 Ratings) 12 views
"How do I get a license for Archive Manager version 5.x?" (122612)

When upgrading from Archive Manager 4.8 or earlier a new license file will be required to upgrade to 5.x so how do I get a license for Archive Manager version 5.x? If you are upgrading from Archive Manager version 4.8 or earlier ...

Product(s): Archive Manager
Last Updated On: 7/18/2017
(1 Ratings) 4045 views
How to Export Calendar Items using Search Exporter (157309)

Is it possible to Export Calendar items from Archive Manager? 1. On a machine where you have the Search Exporter installed go into the Archive Manager Website. 2. In the Email Search click on the Mailbox Tab and select ...

Product(s): Archive Manager
Last Updated On: 7/18/2017
(0 Ratings) 981 views
ER: Reduce logging size for GroupWise Storage Manager (231358)

There currently is an Enhancement request to automatically clean up the log folders with GSM as we do with ESM (8 days rather than indefinite). Workaround: Manually delete the folders (except for maybe the last week). The default path is C:\Dell\ArchiveManager\GSM. Status: ...

Product(s): Archive Manager
Last Updated On: 7/18/2017
(0 Ratings) 9 views
Message Retention Policy logs a timeout error when run in "Production Mode" (38692)

When the Message Retention Policy is run in "Production Mode", the following error is shown in the "C:\Program Files\Quest Software\ ArchiveManager\Archive Message Retention Policy Service.exe.log" log file: An error occurred running a SQL statement. ...

Product(s): Archive Manager
Last Updated On: 7/13/2017
(0 Ratings) 3778 views
Can a Delete Policy be Configured to Delete Folders within an Exchange Mailbox? (231177)

I would like to setup a Delete Policy to Delete folders within a users Exchange Mailbox, how can this be done? Message Policies (Delete Policy) do not delete Folders within users Exchange Mailboxes, only the items within the folder's themselves. ...

Product(s): Archive Manager
Last Updated On: 7/11/2017
(0 Ratings) 7 views
Full Text Search is not displaying search results when all users check box is turned on (21695)

Full Text Search does not display search results when all users check box is turned on. When running a Full Text search on a specific mailbox with the same search conditions as above the results appear as per normal. Additionally ...

Product(s): Archive Manager
Last Updated On: 7/10/2017
(0 Ratings) 1694 views
Are the retention periods of the DL and ESM Worker Logs configurable? (230941)

Example: DataLoaderId-1-20170630.wlog; MailboxID-1-20170630.wlog. These will be kept for a default duration of 7 days. Need to keep worker logs for a longer/shorter duration. The following may be added in Configuration ...

Product(s): Archive Manager
Last Updated On: 7/7/2017
(0 Ratings) 4 views
Digitally signed emails with attachments are not able to be viewed and show as a SMIME.P7M in the Archive Manager website (230816)

Attachments shows as SMIME.P7M in the Archive Manager Website when emails are digitally signed however the email body is readable. TF00702068 WORKAROUND: None. STATUS: Issue resolved in the future release of Archive Manager.

Product(s): Archive Manager
Last Updated On: 6/27/2017
(0 Ratings) 9 views
How to reprocess the XML Files in the Error Folder ? (85286)

How to reprocess the XML Files in the Error Folder ? WORKAROUND The steps to reprocess are as follows. 1. Stop the Archive Manager Exchange Store Manager Service 2. Stop the Archive Manager Data Load Service 3. Browse ...

Product(s): Archive Manager
Last Updated On: 6/21/2017
(1 Ratings) 2967 views
How to link a Mailbox to an email address on Website Admin page. (220072)

Archive Manager users not updated with Journal messages. Archive Manager users are not being assigned journaling messages in their AM mailbox. Some users receive intermittent messages every now and then, and some ...

Product(s): Archive Manager
Last Updated On: 6/21/2017
(0 Ratings) 12 views
Can Message Policies delete Contacts, Drafts and Calendar items? (230570)

Can a Message Policy be configured to Delete delete Contacts, Drafts and Calendar items directly from Exchange? No, Archive Manager does not archive Draft messages and cannot delete them. Calendar's, Contacts are archived ...

Product(s): Archive Manager
Last Updated On: 6/20/2017
(0 Ratings) 7 views
POP mailbox stopping processing. (229584)

Email from POP mailbox stops processing and the mailbox fills up. The only way to restart it, is to find the email that is causing it to stop, and remove it. Once done the mail starts to process into Archive Manager again. Stop all ...

Product(s): Archive Manager
Last Updated On: 6/15/2017
(0 Ratings) 11 views
System.MissingMethodException: Method not found: 'Dell.AM.BusinessLayer.FTPartitionState Dell.AM.BusinessLayer...'. (230456)

FTI Service errors out and entries similar to the following could be observed in the FTI.wlog: ERROR WThread - {{d3ff9f68-782c-4d82-9bc9-c10f483bbad8}} Worker thread threw an exception. System.MissingMethodException ...

Product(s): Archive Manager
Last Updated On: 6/15/2017
(0 Ratings) 12 views