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Displaying 1-25 of 1769
After an Upgrade where Windows Authentication was used, Users now prompted to login (70178)

On some occasions where Archive Manager is being used with Windows authentication, after an upgrade, all of the users are required to enter their credentials before they are able to log in to the website. Occasionaly, after ...

Product(s): Archive Manager
Last Updated On: 6/19/2018
(0 Ratings) 3504 views
Search Exporter error unable to save messages to PST. (56779)

When using the search exporter to save messages to a PST file it will export and complete however it report that all messages have errors and the Default.PST will remain at its default size. When searching the Search Export ...

Product(s): Archive Manager
Last Updated On: 6/15/2018
(0 Ratings) 2794 views
How to Move the Full Text Index Location in Archive Manager 4.6 and higher (92832)

If the drive housing the full text index becomes full or has grown more than anticipated, it is possible to move the location to another drive with more available disk space. Log into the Archive Manager website and select Administration. ...

Product(s): Archive Manager
Last Updated On: 6/13/2018
(0 Ratings) 3512 views
How to update the AfterMail URL that is used to open a message in Outlook (134015)

You are unable to open a stripped message within Outlook, and the link\url is incorrect when accessing archived messages in Outlook. The Archive Manager URL (AftermailURL) on all stripped messages will need to be changed to reflect the new URL. ...

Product(s): Archive Manager
Last Updated On: 6/11/2018
(0 Ratings) 3186 views
Certain messages with attachment file(s) could not be sent using Forward or Send To Me. (258159)

Product(s): Archive Manager
Last Updated On: 6/8/2018
(0 Ratings) 10 views
Person Search - Users with Inactive Logins could not be searched using To/From conditions. (258157)

When attempting to search for messages using the To, From or To or From conditions, users with inactive logins do not get returned. This behavior is by product design. WORKAROUND. Refer to the attached SQL scripts for the respective Archive Manager version. ...

Product(s): Archive Manager
Last Updated On: 6/8/2018
(0 Ratings) 13 views
Cannot open stubbed email. Error: the download of the specified resource has failed (258039)

When trying to open a stubbed message the following error is seen in outlook: Error restoring part 1 (ipm.not.aftermail:messagesubject): msxml3.dll: Error -2146697208: The download of the specified resource has failed. Login ...

Product(s): Archive Manager
Last Updated On: 6/7/2018
(0 Ratings) 10 views
Users see folders in Archive Manager that are not in Outlook (257655)

When a user browses their mailbox in the Archive Manager website they see folders that do not exist in Outlook. This is by design. At some point in time these folders will have existed in the user's Outlook\Exchange mailbox ...

Product(s): Archive Manager
Last Updated On: 6/5/2018
(0 Ratings) 9 views
When forwarding or send to me email from Archive website "Failure sending mail" (255354)

When forwarding or sending to oneself, following error is shown Failure sending mail as in log below from the Archive Manager website. ERROR WWW.SendMessage - {{55886ef2-febf-4942-929c-08ceac7ecad4}}. Error has been handledSystem.Net.Mail.SmtpException: ...

Product(s): Archive Manager
Last Updated On: 6/5/2018
(0 Ratings) 18 views
How long before a reconstructed message is re-stripped (stubbed)? (257494)

After opening an email in outlook that is stubbed, how long will it be before that email stubs again, is it another 30 days from opening it (depending on strip policy)? The messages would get re-stubbed the next time the Exchange Store Manager scans the mailbox. ...

Product(s): Archive Manager
Last Updated On: 6/4/2018
(0 Ratings) 12 views
How to Upgrade Archive Manager from 5.x to 5.4? (185173)

This article describes how to upgrade from Archive Manager 5.x to 5.4 which is an inplace upgrade. To upgrade Archive Manager to 5.4: 1. Stop all Archive Manager services. 2. Run the AutoRun program to run the Archive Manager Installer: ArchiveManagerInstaller.msi. ...

Product(s): Archive Manager
Last Updated On: 6/1/2018
(1 Ratings) 3434 views
What versions of SQL Server are supported for the Database? (212428)

What are the supported SQL Server versions with use of the ArchiveManager Database? As of Archive Manager version 5.4, the following versions of Microsoft SQL Server, 32-bit or 64-bit version are supported: 2017. 2016 SP1. 2016. ...

Product(s): Archive Manager
Last Updated On: 5/31/2018
(0 Ratings) 1335 views
What is the upgrade path from previous versions of Archive Manager? (54190)

Archive Manager only supports direct upgrades from and to specific versions of Archive Manager. The upgrade path from previous versions of Archive Manager is as follows: 3.X -> 4.0 -> 4.0.5 -> 4.1.0366 -> 4.1.2 -> 4.4 -> 4.5 -> 4.6.x -> 4.8 -> 5.x. ...

Product(s): Archive Manager
Last Updated On: 5/31/2018
(0 Ratings) 7082 views
After upgrading Archive Manager the Search Exporter hangs (256836)

After upgrading Archive Manager it is possible to export messages using saved searches, but any new searches that need to be exported will cause the Search Exporter tool to hang. The Search Exporter tool was not upgraded ...

Product(s): Archive Manager
Last Updated On: 5/30/2018
(0 Ratings) 24 views
Search Exporter exporting more then the amount of messages found in a search (157530)

When running a search and then clicking on Export to export the messages for use with Search Exporter, you notice in Search Exporter that the result of the search is not being exported. In fact the amount Search Exporter is trying to export is much higher. ...

Product(s): Archive Manager
Last Updated On: 5/30/2018
(0 Ratings) 1478 views
Opening an attachment through the ArchiveManager folder in Outlook returns an invalid file extension (256734)

When opening the ArchiveManager Website from within Outlook, (clicking on the ArchiveManager Folder) and trying to download an attachment, it starts to download but does not present the actual attachment. An invalid file extension with an underscore is returned. ...

Product(s): Archive Manager
Last Updated On: 5/29/2018
(0 Ratings) 7 views
[500] Internal Server Error: Cannot execute as the database principle because the principle "dbo" does not exist, this type of principal cannot be impersonated, or you do not have permission (256294)

When navigating the Website, the following error is displayed: "[500] Internal Server Error: Cannot execute as the database principle because the principle "dbo" does not exist, this type of principal cannot be impersonated, or you do not have permission". ...

Product(s): Archive Manager
Last Updated On: 5/23/2018
(0 Ratings) 10 views
Error: "The Storage Location can't be deleted. It may be in use." (153889)

After doing a Storage Migration and setting the Default Location to the new location, the following error appears on screen when trying to delete the old location from the Web Console: "The Storage Location can't be deleted. It may be in use.". ...

Product(s): Archive Manager
Last Updated On: 5/22/2018
(0 Ratings) 1817 views
ESM and Journaling not processing messages Error: "[80040154] Class not registered" in MailboxID-xx-yyyymmdd.log and DataLoaderID-x-yyyymmdd.log (85260)

You notice that Journaling and ESM are not processing any messages. After looking at the MailboxID-xx-yyyymmdd.log and DataLoaderID-x-yyyymmdd.log you notice the following error: 14:27:53 ERROR: MIMEHeaderParser.CreateInstance: ...

Product(s): Archive Manager
Last Updated On: 5/15/2018
(0 Ratings) 3602 views
How to obtain a limited Recovery Manager for Exchange license? (233449)

How to obtain a limited Recovery Manager for Exchange (RME) license that is shipped with Archive Manager? 1. Go to Licensing Assistance and make the following selections from the drop-down menu: How can we help you? Obtain a license for my product. ...

Product(s): Archive Manager, Recovery Manager for Exchange
Last Updated On: 5/11/2018
(0 Ratings) 1039 views
Stripped attachments are not being reconstructed with the Archive Manager Outlook Form. (123268)

After setting up a strip attachment policy the attachments are not being reconstructed with the Archive Manager Outlook Form. When checking the Archive Manager web interface the attachments are available. An Outlook add ...

Product(s): Archive Manager
Last Updated On: 5/1/2018
(0 Ratings) 2737 views
How to Add a Custom Mailbox (137293)

Adding a Custom Mailbox Steps to creating a Custom Mailbox 1. Click the New Mailbox link under the Custom Mailboxes section of the Tools sidebar. 2. Enter a Mailbox name and click OK. Alternatively, Mailboxes can be created by taking the following steps: ...

Product(s): Archive Manager
Last Updated On: 4/30/2018
(0 Ratings) 22 views
Slow search speed in Archive Manager (254481)

When performing keyword searches it appears slower than previously. Keyword searches rely on the Full Text Index to be up to date and without issues. Slow searches indicate it may require an itemize to be performed. To perform an itemize: ...

Product(s): Archive Manager
Last Updated On: 4/26/2018
(0 Ratings) 4 views
Is the Outlook Form available for macOS platform? (254375)

macOS (previously Mac OS X, then OS X) users need similar functionality as per their Windows peers whereby archived messages can be auto-reconstructed within Outlook client. This is currently unavailable/unsupported. WORKAROUND. None. ...

Product(s): Archive Manager
Last Updated On: 4/24/2018
(0 Ratings) 11 views
Is there any way of populating the Email Address tab with the respective email addresses from Active Directory? (254316)

Large number of users and/or email addresses, and a scriptable option is needed. Need to add/link email addresses to mailboxes for message linking. There is a new configuration setting that was introduced in Archive Manager 5.4: ...

Product(s): Archive Manager
Last Updated On: 4/24/2018
(0 Ratings) 12 views