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Displaying 1-25 of 1731
What happens in Archive Manager when a username or email address changes? (233908)

A user's name is changing, as well as their email address, how does Archive Manager treat this change? Will another Mailbox or login be created? What will happen to future email that is sent to the user whose Name and Email Address are changing? ...

Product(s): Archive Manager
Last Updated On: 10/20/2017
(0 Ratings) 8 views
Virtual Mailboxes are taking too long to update (233855)

When deleting/adding mails to Virtual Mailboxes it is taking more than 10 minutes to update the same. The Cache Time in the configuration console is setup with a high number. In some scenarios this value needs to be set up ...

Product(s): Archive Manager
Last Updated On: 10/19/2017
(0 Ratings) 8 views
Installation stuck in SQL Server settings screen. (212123)

Installation stuck in SQL Server settings screen. Clicking on Next does not proceed to next screen. If input a new label to create a new database, installation continues. Checked Archive Manager database version to be of a higher version than installer. Example: ...

Product(s): Archive Manager
Last Updated On: 10/19/2017
(0 Ratings) 631 views
How to Change the Index Delay in Archive Manager. (93106)

The default index delay configuration is that message and attachments will not be indexed (hence not keyword searchable) until 720 minutes or 12 hours after the message or attachment has been archived. This is to allow a ...

Product(s): Archive Manager
Last Updated On: 10/18/2017
(0 Ratings) 2603 views
How does Exchange Single Instance Messaging work in Archive Manager? (19748)

How does Exchange Single Instancing work in Archive Manager? N/A. How Exchange Server handles single instance? Single instancing in exchange is only effective within a private store. According the developers of Exchange ...

Product(s): Archive Manager
Last Updated On: 10/18/2017
(0 Ratings) 1510 views
Can you Exclude Tagged messages from search? (233780)

Message Tags have been applied to Messages, is there a way to exclude those tagged messages from a Search? No, at this time there is no way to exclude tagged messages from Search. WORKAROUND. None. STATUS. Enhancement ...

Product(s): Archive Manager
Last Updated On: 10/17/2017
(0 Ratings) 3 views
Outlook Form not reconstructing messages after Windows Updates installed (233110)

After running Windows update and installing the September 2017 security update for Office the Archive Manager Outlook Form will not reconstruct messages. When an email is opened the user sees the following message: This ...

Product(s): Archive Manager
Last Updated On: 10/17/2017
(6 Ratings) 439 views
Does Archive Manager Support Active Directory Federation Services (ADFS)? (233747)

Is it possible to configure Archive Manager to use Active Directory Federation Services (ADFS)? Archive Manager uses two types of Authentication, Windows Authentication and Forms Based Authentication. These Authentication ...

Product(s): Archive Manager
Last Updated On: 10/16/2017
(0 Ratings) 5 views
How to obtain a limited Recovery Manager for Exchange license? (233449)

How to obtain a limited Recovery Manager for Exchange (RME) license that is shipped with Archive Manager? 1. Go to Licensing Assistance and make the following selections from the drop-down menu: How can we help you? Obtain a license for my product. ...

Product(s): Archive Manager, Recovery Manager for Exchange
Last Updated On: 10/13/2017
(0 Ratings) 20 views
Does Archive Manager Support Exchange 2016 CU7? (233521)

Can Exchange 2016 CU7 work with Archive Manager and is it supported? In the next release of Archive Manager (5.4) support for Exchange 2016 CU 7 has been added. Archive Manager 5.4 is expected October 2017.

Product(s): Archive Manager
Last Updated On: 10/10/2017
(0 Ratings) 8 views
Is NTLMv2 supported? (233391)

Customer would like to deploy NTLMv2 in their environment. TF00728020. NTLMv2 has not been tested and thus, unsupported. WORKAROUND. None. STATUS. Enhancement request number TF00728020 has been submitted ...

Product(s): Archive Manager
Last Updated On: 10/6/2017
(0 Ratings) 13 views
How to change the logging level for the Archive Manager Exchange Store Manager Service (36744)

It may be required for Troubleshooting purposes to Enable Debug or Verbose logging for the Exchange Store Manager Service. These Exchange Store Manager logs are kept in the \ESM folder. The Logging level can be increased ...

Product(s): Archive Manager
Last Updated On: 10/2/2017
(1 Ratings) 3143 views
There are messages in my archive where I am not a sender, receiver or Bcc. How did the message get attached to my archive. (188763)

There are messages in my Archive Manager mailbox where I am not a sender, receiver or Bcc. How did the message get attached to my mailbox. The message was sent as an attachment in another message. If you are sent ...

Product(s): Archive Manager
Last Updated On: 10/2/2017
(0 Ratings) 984 views
Stubs for messages with embedded objects have a paperclip icon (113658)

Stubbed emails for messages with embedded attachments (eg images, or even signature images) have a paperclip icon. Emails appear thus to have normal attachments, but when opening the email the attachment icon disappears and no attachment is displayed. ...

Product(s): Archive Manager
Last Updated On: 9/29/2017
(0 Ratings) 1625 views
Error restoring part 1.2: ADODB.Stream: Error 3004: Write to file failed when opening archived mail in Outlook (233200)

Opening an archived email (with attachments) gives the error: 'Error restoring part 1.2: ADODB.Stream: Error 3004: Write to file failed'. The Outlook secure temp folder is missing. To find the path to the Outlook secure temp folder ...

Product(s): Archive Manager
Last Updated On: 9/27/2017
(0 Ratings) 3 views
Is there an Audit Report that will show which users Login and access Archive Manager the most? (233181)

Is there a way in Archive Manager to run a report or query that shows which of my users login the most? I'd like to run this on all users, not just a single account. No, at this time there is no way to report or Audit login information. WORKAROUND. None. STATUS. ...

Product(s): Archive Manager
Last Updated On: 9/26/2017
(0 Ratings) 10 views
Mail is not being archived but Mailboxes are showing as successfully scanned (233153)

When viewing emails in a users Archive Manager mailbox, no new messages are displayed. On checking the mailbox scan status, the mailboxes have been successfully scanned and all archiving policies are correct. The Export folder is full of .xml files. ...

Product(s): Archive Manager
Last Updated On: 9/25/2017
(0 Ratings) 10 views
Retention Policy Editor Could not contact Server (123357)

When trying to connect to the Retention Policy Editor following error is seen: Server name should be entered in the format http://Servername , Where Servername is the Aftermail URL. If you are on version 5.1 or newer, the Retention ...

Product(s): Archive Manager
Last Updated On: 9/25/2017
(0 Ratings) 1317 views
Opening Archived email attachment results in HTTP 500 Internal Server error (195460)

Cannot able to open any archived attachment and an error 500 is seen. Below error is seen in the Event Viewer logs. 2015-08-13 16:12:57,176 [24] ERROR WWW.ViewAttachmentController - {{880d1e16-38c7-4557-830d-5deb311280a3 ...

Product(s): Archive Manager
Last Updated On: 9/25/2017
(3 Ratings) 1732 views
Is it possible to Print or Forward Multiple Emails with the Web Interface? (233120)

I would like to select multiple emails and Forward a mass amount to a mailbox or Print them. Can this be done? No, Archive Manager does not have the ability to Forward or Print a mass amount of emails. Eg Select Multiple emails and Forward them or Print them. ...

Product(s): Archive Manager
Last Updated On: 9/22/2017
(0 Ratings) 4 views
Opening archived email attachments results in a 'Error restoring part 1.1: Outlook Form: Error 500: HTTP 500 The file exists' error. (157094)

Opening archived email attachments results in a 'Error restoring part 1.1: Outlook Form: Error 500: HTTP 500 The file exists' error. Problem happens when opening any attachment within Outlook from any PC/user and the following ...

Product(s): Archive Manager
Last Updated On: 9/21/2017
(1 Ratings) 4109 views
Can users apply Retention Policies to specific Folders or Messages from the Web Interface? (231849)

Is it possible for users to be able to selectively apply Retention policies to specific Folders or Messages? Eg Right-click on a Folder or Message, and choose a Retention Policy that should be applied to that item. No, users are ...

Product(s): Archive Manager
Last Updated On: 9/19/2017
(0 Ratings) 4 views
How to change the SMTP server used by Archive Manager. (16760)

How to change the SMTP server used by Archive Manager to send or forward mails from the Archive Manager website. Exchange version. Take the following steps for changing the SMTP server for the Exchange version of Archive Manager: ...

Product(s): Archive Manager
Last Updated On: 9/18/2017
(0 Ratings) 2259 views
Is Enterprise Mode for Internet Explorer 11 supported? (232886)

Customer would like to deploy Enterprise Mode for Internet Explorer 11 in their environment. Enterprise Mode for Internet Explorer 11 has not been tested and thus, unsupported. WORKAROUND. Exclude the Archive Manager ...

Product(s): Archive Manager
Last Updated On: 9/15/2017
(0 Ratings) 10 views
Activities logged by Viewed Messages report. (232926)

Does the Viewed Messages report logs an activity when reading from one's own mailbox? Need clarification on Viewed Messages report behavior. The Viewed Messages report logs the details of messages that are opened and read . ...

Product(s): Archive Manager
Last Updated On: 9/15/2017
(0 Ratings) 14 views