Unified Communications Diagnostics 8.6.2

Table 24. Exchange queue health test software prerequisites.
Exchange server version	Software required on UC Diagnostics computer
Exchange 2010/2013/2016/2019	PowerShell 2.0 or later
Exchange 2007	Exchange Management Console (EMC) SP 1 Rollup 1 or later

The test credentials must have the following permissions.

Table 25. Exchange queue health test permissions.

Exchange version

Permissions Required for Test Credentials

All

•

Member of Local Administrators group

Exchange 2007

•

Member of View-Only Exchange Administrators group

Exchange 2010/2013/2016/2019

•

Member of View-Only Organization Management group

NOTE: To run the Exchange Queue Health Test against Exchange 2010 SP3 RU 6, you must add the test credentials to the Organization Management group.

Internal Outlook Web Access (OWA) Availability Health Test

The Exchange Internal Outlook Web Access Availability Health test verifies that a user can log on to a mailbox through Outlook Web Access (OWA) from inside your organization. This test uses internal server URL names only. It does not test external availability or OWA using your public URL.

This test does not run on Exchange 2013 or later because the Microsoft Exchange Management Shell does not support OWA Connectivity testing for these versions. For Exchange 2013 or Exchange 2016, you can use the Exchange System Health test to monitor OWA health.

The Exchange Internal Outlook Web Access Availability Health test monitors all sites configured within a CAS server. You cannot monitor one site at a time.

This test allows you to ensure the following:

•

Mailbox is accessible

•

Mailbox logon latency is within expected threshold

About the Internal OWA Availability Health Test
for Exchange 2007/2010

For Exchange 2010 Client Access (CAS) servers, UC Diagnostics attempts to log on to Exchange 2010 mailbox in the same site, if one exists. For Exchange 2007 Client Access (CAS) servers, UC Diagnostics attempts to log on to either:

•

an Exchange 2007 mailbox if there are Exchange 2007 mailbox servers in the same site. If logon fails or no mailbox servers are found, UC Diagnostics logs on to any Exchange 2007 mailbox server in the organization.

The Internal OWA Availability health test for Exchange 2010 requires that at least one Exchange 2007 mailbox server exists within your organization.

The Internal OWA Availability health test for Exchange 2010 requires that at least one Exchange 2010 mailbox server exists in the same site.

The Internal OWA Availability health test for Exchange 2007/2010 does not use specified alternate credentials. Before you run this test, use the Exchange PowerShell script (provided by Microsoft) to create test mailboxes. This test automatically manages mailbox credentials while it logs onto the mailboxes. For more information, see the Unified Communications Diagnostics User Guide.

For Exchange 2007/2010, you must specify a logon method and timeout to signify the maximum amount to time to wait between logon attempts

Test prerequisites

See the following tables for the test targets, required configuration, and the required permissions for this test.

You can run the test against the following target servers.

Table 26. Internal OWA availability health test targets.
Exchange server version	Target type
Exchange 2007/2010	Client Access role

You must meet the following software prerequisites to run the Internal OWA availability health tests:

Table 27. Internal OWA availability health test required software.
Exchange server version	Software required on UC Diagnostics computer
Exchange 2010	PowerShell 2.0 or later
Exchange 2007	Exchange Management Console (EMC) SP 1 Rollup 1 or later

The Exchange server must be configured as follows:

Table 28. Internal OWA availability health test configuration.
Exchange server version	Configuration required
Exchange 2007/2010	Create at least one test mailbox. For more information, For information about creating test mailboxes, see the Unified Communications Diagnostics User Guide.

The test credentials must have the following permissions.

Table 29. Internal OWA availability health test permissions.

Exchange server version

Permissions required for test credentials

All

•

Receive As permission to the test mailbox to be able to log on

External Outlook Web Access (OWA) Availability Health Test

The External OWA Availability health test monitors the availability of OWA functionality in your organization through an external URL. This test uses an external or an internal URL. This test verifies that the users associated with the alternate credentials can logon to their mailboxes through an external OWA URL. If an external URL is specified, ensure that the DNS server can resolve this URL.

This test allows you to ensure the following:

•

Mailbox is accessible

•

Mailbox logon latency is within expected threshold.

This test is only applicable to organizations with at least one Exchange 2007 or Exchange 2010 server. This test does not run on Exchange 2013 or later because the Microsoft Exchange Management Shell does not support OWA Connectivity testing for these versions. For Exchange 2013 or Exchange 2016, you can use the Exchange System Health test to monitor OWA health.

This test uses mailboxes associated with alternate credentials. You must explicitly choose the alternate credentials on the Test Settings page when you create this test. You cannot configure test if you have selected the Use Diagnostic Services Credentials option.

For an Exchange 2010 mailbox, a PowerShell 2.0 cmdlet is run on each Exchange 2010 CAS server in the organization until the mailbox logon attempt is successful.

For an Exchange 2007 mailbox, logons to the mailbox are attempted using a local Exchange 2007 Management Shell cmdlet.

Recommendation

If you want to test External OWA functionality using both types of mailboxes, you must configure two tests - one using credentials of the user who has 2007 mailbox, and the second using credentials of the user with 2010 mailbox.

Test prerequisites

See the following tables for the test targets, required configuration, and the required permissions for this test.

You can run the test against the following target servers.

Table 30. External OWA availability health test targets.
Exchange server version	Target type
All	Exchange organization

You must meet the following software prerequisites to run the external OWA availability health tests:

Table 31. External OWA availability health test required software.
Exchange mailbox version	Software required on UC Diagnostics computer
Exchange 2010	PowerShell 2.0 or later
Exchange 2007	Exchange 2007 Management Console (EMC) SP 1 Rollup 1 or later

The Exchange server must be configured as follows:

Table 32. External OWA availability health test configuration.
Exchange mailbox version	Configuration required
Exchange 2010	Account specified in the alternative credentials for the test must have mailbox on the Exchange 2010 server.
Exchange 2007	Account specified in the alternative credentials for the test must have mailbox on the Exchange 2007 server.

The test credentials must have the following permissions.

Table 33. External OWA availability health test permissions.

Exchange version

Permissions required for test credentials

Exchange 2007/2010

•

Account specified in alternate credentials must have an Exchange 2007/2010 mailbox, and sufficient rights to browse the Exchange container in Active Directory.

Exchange 2007

•

Diagnostic services account must have sufficient rights to execute Exchange 2007 Management Shell SP 1.0 cmdlets on the server where UC Diagnostics is installed.

Exchange 2010

•

Diagnostic services account must have sufficient rights to execute Exchange cmdlets using PowerShell 2.0 on the Exchange 2010 CAS server in the Exchange organization.

Exchange Replication Health Test

The Exchange Replication health test allows you to monitor the overall health of your transaction log replication on your Exchange 2007, Exchange 2010, Exchange 2013, and Exchange 2016 mailbox servers.

Test prerequisites

See the following tables for the test targets and the required permissions for this test.

You can run the test against the following target servers.

Table 34. Exchange replication health test targets.
Exchange server version	Target type
Exchange 2007/2010/2013/2016/2019	Mailbox role

You must meet the following software prerequisites to run the Exchange replication health tests:

Table 35. Exchange replication health test required software.
Exchange server version	Software required on UC Diagnostics computer
Exchange 2010/2013/2016/2019	PowerShell 2.0 or later
Exchange 2007	Exchange Management Console (EMC) SP 1 Rollup 1 or later