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NetVault Plug-in for NDMP 12.2 - Application Notes for Hitachi NAS

Common errors

The following is a list of some common errors and their solution.

 
Table 4. Troubleshooting
Description
Symptom
Solution

The NetVault Backup Service fails to start on a Windows-based NetVault Backup Server.

Check the Windows Event Viewer for the following message:

PDT FATAL: lock file “postmaster.pid” already exists

NetVault Backup cannot start if the PostgreSQL database that is used to store the system data does not start.

To correct this issue, delete the “postmaster.pid” file from the location referenced in the log and restart the NetVault Backup Server.

After restarting the machine, the NetVault Backup Service sometimes fails to start on a Windows-based NetVault Backup Server.

Check the Windows Event Viewer for the following message:

FATAL: could not create any TCP/IP sockets " for a PostgreSQL source

NetVault Backup cannot start if the PostgreSQL database that is used to store the system data does not start.

To correct this issue, start the Task Manager, and click Show processes from all users. You can see multiple instances of postgres32.exe running on the system. To remove all instances of postgres32.exe, select any instance of this process, and click End Process. Start the NetVault Backup Service.

The NetVault Backup Service starts, and then stops immediately on a Linux-based machine.

No error messages are displayed.

This issue can occur if the Postgres service cannot resolve the host name localhost, and fails to start.

Check the /etc/hosts file, and if the file does not contain an entry for localhost, add the entry.

 

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