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MessageStats 7.8.1 - Administrator Guide

What is MessageStats? MessageStats Information Sources Using the Console Interface Creating a Connection to Exchange Creating Gathering Tasks Default Gatherings Extending Gathering Tasks Configuring Audits Setting MessageStats Server Properties Setting Configuration Properties Setting Exchange Organization Properties Setting Exchange Server Properties Setting Task Execution Server Properties Setting Task Default Properties Compressing Tracking Log Files Using the MessageStats Reports Console Database Management Appendix A:Microsoft ASP.NET Configuration Issues Appendix B: Gathering Task Dependencies Appendix C:Troubleshooting Permission Problems

Updating the Scheduler Service DCOM Credentials

The second location is the DCOM Config that exists in the Windows Component Services. This is a Windows application that can be launched from the dcomcnfg.exe executable.

To update COM credentials for the Scheduler Service
1
Open the snap-in by entering dcomcnfg.exe in the Run window.
2
Select Component Services and scroll to DCOM Config.
3
Select the Quest MessageStats Scheduler Service object.
4
Right-click the object and select Properties.
5
Click the Identity tab to view the MessageStats Scheduler Service account information.
6
If you changed the password for the MessageStats Scheduler Service account, update the account password here.
Leave the account set to This User with the correct security credential information specified.

Updating MessageStats Tasks Permissions

For the MessageStats tasks, there are four locations in which the task processor credential information is stored. You might have the same account used for the scheduler service and for tasks, but you may not.

If you have problems running tasks, you can check the DCOM credentials for the task processor or the task credentials for the individuals tasks:

Updating the Task Processor DCOM Credentials
Updating Default Credentials for Tasks

Updating the Task Processor DCOM Credentials

The first location is the DCOM Config that exists in the Windows Component Services. This is a Windows application that can be launched from the executable, dcomcnfg.exe. The procedure is the same as for the DCOM object for the scheduler service except, in this case, you select the MessageStats Task Processor object.

To update DCOM Config credentials
1
Open the snap-in by entering dcomcnfg.exe in the Run window.
2
Select Component Services and navigate to the DCOM Config node.
3
Select the Quest MessageStats Task Processor object.
4
Right-click the object and select Properties.
5
Click the Identity tab to view the MessageStats Task Processor account information.
6
Enter the correct security credential information.
Leave the account set to This User with the correct security credential information specified.

Updating Default Credentials for Tasks

The three locations for MessageStats task credential information are in the MessageStats console.

•
Default task credentials for all tasks set for the MessageStats Server.
•
Specific task credentials set for an individual task.
•
Explicit credentials set for the connection server used to connect to an Exchange organization.

Select the task in the task view in the MessageStats Console, right-click and select Properties and validate that the correct credentials are specified. If the Use Default Configuration check box is checked, you must make the change in the Task Credentials property tab, found under the Tasks node in the MessageStats Console.

Updating the Default Task Credentials

The first location in the MessageStats console is in the property tab for Tasks. This is the default configuration for task execution if you have not set explicit credential configuration at the task level.

To update default task credentials
1
Expand the MessageStats node and select Tasks.
2
Right-click and select Properties
3
Select the Task Credentials tab and update the account and password information.
4
Click Apply.
Updating Credentials Set Explicitly for a Task

The second location is in any task that is defined for explicit security credentials. You can determine if explicit security credentials are set for a task by right-clicking on a specific task to see its properties. View the Task Credentials page of the wizard. If the Use Default Configuration check box is not selected, the task is using explicit security credentials.

If there are tasks that reference an account for which the password is changed, you must change the password in the task properties for each task.

Updating Credentials Set for the Connection Server

The third location is the Connection Server property tab for a specific Exchange organization. In the Connection Server property tab, the security context is set to use default task security context or to use a defined account.

If the configuration is set to use the default security context, and if you set the password correctly in the Task Credentials property tab of the Task properties, that is all that is required. However, if the account is explicitly set, you must reset the password.

To update explicit credentials for a connection server
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
2
Right-click and select Properties.
3
Select the Connection Server tab.
4
To use different credentials, select Configure.
5
To use different credentials than the account that is specified for the default Task Credentials, select Specify Explicit Credentials and enter the account and password you want.
6
Click Accept.
7
If the validation is successful, click OK.
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