Converse agora com nosso suporte
Chat com o suporte

KACE Systems Management Appliance 15.0 - Administration Guide

About the KACE Systems Management Appliance Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Managing user notifications Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring session timeout settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Enable API Access for the appliance Disable API Access for the appliance Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings Configuring Content Security Policy
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Deploying the KACE Agent to managed devices Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Work with Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Registering KACE Agent with the appliance Provisioning the KACE Agent Manually deploying the KACE Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates About Remote Control Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Using Task Chains
Patching devices and maintaining security
Using the Security Dashboard About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Windows Feature Updates Managing Dell devices and updates Managing Linux package upgrades Manage quarantined file attachments
Using reports and scheduling notifications Monitoring devices
Getting started with monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the appliance
Appendixes Glossary About us Legal notices

List of Countries

List of Countries

The following is the list of countries.

* 
NOTE: To ensure proper display on the World Geo Map widget chart, the country name must exactly match the one from the list below.

Table 43. ORG1 database tables and components

Country Name

Country Name

Zimbabwe

El Salvador

Zambia

Egypt

Yemen

Ecuador

Vietnam

Dominican Rep.

Venezuela

Dominica

Vatican

Djibouti

Vanuatu

Greenland

Uzbekistan

Faeroe Is.

Uruguay

Denmark

Micronesia

Czechia

Marshall Is.

N. Cyprus

N. Mariana Is.

Cyprus

U.S. Virgin Is.

Cuba

Guam

Croatia

American Samoa

Côte d'Ivoire

Puerto Rico

Costa Rica

United States of America

Dem. Rep. Congo

S. Geo. and the Is.

Congo

Br. Indian Ocean Ter.

Comoros

Saint Helena

Colombia

Pitcairn Is.

China

Anguilla

Macao

Falkland Is.

Hong Kong

Cayman Is.

Chile

Bermuda

Chad

British Virgin Is.

Central African Rep.

Turks and Caicos Is.

Cabo Verde

Montserrat

Canada

Jersey

Cameroon

Guernsey

Cambodia

Isle of Man

Myanmar

United Kingdom

Burundi

United Arab Emirates

Burkina Faso

Ukraine

Bulgaria

Uganda

Brunei

Turkmenistan

Brazil

Turkey

Botswana

Tunisia

Bosnia and Herz.

Trinidad and Tobago

Bolivia

Tonga

Bhutan

Togo

Benin

Timor-Leste

Belize

Thailand

Belgium

Tanzania

Belarus

Tajikistan

Barbados

Taiwan

Bangladesh

Syria

Bahrain

Switzerland

Bahamas

Sweden

Azerbaijan

eSwatini

Austria

Suriname

Australia

S. Sudan

Indian Ocean Ter.

Sudan

Heard I. and McDonald Is.

Sri Lanka

Norfolk Island

Spain

Ashmore and Cartier Is.

South Korea

Armenia

South Africa

Argentina

Somalia

Antigua and Barb.

Somaliland

Angola

Solomon Is.

Andorra

Slovakia

Algeria

Slovenia

Albania

Singapore

Afghanistan

Sierra Leone

Siachen Glacier

Seychelles

Antarctica

Serbia

Sint Maarten

Senegal

Palestine

Saudi Arabia

Ireland

São Tomé and Principe

Iraq

San Marino

Iran

Samoa

Indonesia

St. Vin. and Gren.

India

Saint Lucia

Iceland

St. Kitts and Nevis

Hungary

Rwanda

Honduras

Russia

Haiti

Romania

Guyana

Qatar

Guinea-Bissau

Portugal

Guinea

Poland

Guatemala

Philippines

Grenada

Peru

Greece

Paraguay

Ghana

Papua New Guinea

Germany

Panama

Georgia

Palau

Gambia

Pakistan

Gabon

Oman

France

Norway

St. Pierre and Miquelon

North Korea

Wallis and Futuna Is.

Nigeria

St-Martin

Niger

St-Barthélemy

Nicaragua

Fr. Polynesia

New Zealand

New Caledonia

Niue

Fr. S. Antarctic Lands

Cook Is.

Åland

Netherlands

Finland

Aruba

Fiji

Curaçao

Ethiopia

Nepal

Estonia

Nauru

Eritrea

Namibia

Eq. Guinea

Mozambique

Lithuania

Morocco

Liechtenstein

W. Sahara

Libya

Montenegro

Liberia

Mongolia

Lesotho

Moldova

Lebanon

Monaco

Latvia

Mexico

Laos

Mauritius

Kyrgyzstan

Mauritania

Kuwait

Malta

Kosovo

Mali

Kiribati

Maldives

Kenya

Malaysia

Kazakhstan

Malawi

Jordan

Madagascar

Japan

Macedonia

Jamaica

Luxembourg

Italy

Israel

Glossary

Glossary

A

Acceptable Use Policy
A statement or policy that is displayed to users when they log in to the Administrator Console, Command Line Console, or User Console. See Enable or disable the Acceptable Use Policy.
add to catalog request
A cataloging request is a form you can submit to request that an application that is not included in the Software Catalog (Uncataloged) be added to the public Software Catalog. When Quest receives a cataloging request, that request is evaluated to determine whether or not the application should become part of the public Software Catalog. In addition, applications are automatically added to the local version of the Software Catalog on the appliance when cataloging requests are submitted. See Adding applications to the Software Catalog.
Administrator Console
The Administrator Console is the web-based interface used to control the appliance. To access the Administrator Console, go to http://<appliance_hostname>/admin where <appliance_hostname> is the hostname of your appliance. If the Organization component is enabled, you can access the System-level settings of the Administrator Console at http://<appliance_hostname>/system. To view the full path of URLs in the Administrator Console, which can be useful when searching the database or sharing links, add ui to the URL you use to log in. For example: http://<appliance_hostname>/admin.
Agent
The KACE Agent is an application that can be installed on devices to enable device management through the appliance. Agents that are installed on managed devices communicate with the appliance through the agent messaging protocol. Agents perform scheduled tasks, such as collecting inventory information from, and distributing software to, managed devices. Agentless management is available for devices that cannot have Agent software installed, such as printers and devices with operating systems that are not supported by the Agent. See Provisioning the KACE Agent.
Agentless management
Agentless device management is a method of managing devices without the need to deploy and maintain the KACE Agent software on those devices. Agentless management uses SSH, SNMP, and other methods to connect to Agent-intolerant devices, such as printers, network devices, and storage devices, and report inventory in the appliance Administrator Console. This is useful for operating system versions and distributions that are not supported by the KACE Agent, and where Agentless management is preferred over installing the Agent. See Managing Agentless devices.
alerts
Broadcast alerts are messages, such as pop-ups, that can be broadcast from the appliance to be displayed on Agent-managed devices. Displaying alerts is useful when you need to communicate urgent information, or notify users before running actions or scripts on their devices. See Broadcasting alerts to managed devices.

Monitoring alerts are messages that are generated on supported server devices and sent to the appliance to alert staff about errors and issues being reported in the event and system logs of the devices. See Monitoring devices.

alternate download location
An alternate download location can be any network location that has all the files required to install a particular application. You can distribute packages from alternate download locations including a UNC address or DFS source. The CIFS and SMB protocols, Samba servers, and file server appliances are supported. You specify the location when you create a Managed Installation. See Using Managed Installations.
app
See KACE GO .
appliance linking
Appliance linking enables you to log in to one appliance and access all linked appliances from the drop-down list in the top-right corner of the Administrator Console, without having to log in to each appliance separately. You can link all of the Quest K-Series appliances you manage. See Linking Quest KACE appliances.
appliance or virtual appliance
The appliance is available as a physical or hardware-based appliance, and as a virtual appliance. The virtual appliance uses a VMware infrastructure. The same system management features are available on both the physical and virtual appliances. See About the appliance components.
Application Control
Application Control enables you to mark applications as Not Allowed and block them or prevent them from running on Agent-managed Windows and Mac devices. This is useful if you want to restrict specific applications from running in your environment. See Apply the Application Control label to devices.
Asset Management
Support for complex license compliance reporting, building on the framework of data collected through the appliance Inventory process. Asset Management also enables you to track additional data about managed devices, including purchase dates, support contracts, asset tags, and so on. See About the Asset Management component.
assets, Asset Types, and Asset Subtypes used in the Asset Management component
Assets and Asset Types used in the Asset Management component include physical and logical items, such as devices, applications, printers, licenses, departments, locations, and vendors. The Asset Management component enables you to build relationships between assets, track inventory data, view records of changes, and report on changes to assets. Assets are based on Asset Types. You can modify default Asset Types, create custom Asset Types, and import asset information as needed. See About Asset Types. Asset Subtypes are subcategories of assets that you can add to any Asset Type, including custom Asset Types. This enables you to identify and manage subtypes of assets, such as Device assets that are computers, printers, or routers, and Software assets that run on Windows, Mac, or Linux systems in the appliance inventory. See About Asset Subtypes, custom fields, and device detail preferences.
Chromebooks & Network Devices that count toward your appliance license limit
Your appliance license agreement entitles you to manage a specified number of endpoints that are categorized as Chromebooks & Network Devices, and these endpoints differ from assets used in the Asset Management component. Endpoints that count toward your license limit include devices that 1) have been added to the appliance inventory but do not meet the definition of Managed Computers or Monitored Computers and 2) were not added to inventory manually, through the WSAPI, or through mobile management. Examples of Assets include printers, projectors, network gear, and storage devices.
* 
NOTE: The assets you create and manage using the Asset Management component do not count toward the license limit.
See View product licensing information.
AUP
See Acceptable Use Policy .
automatic labels
Labels that are applied automatically, such as Smart Labels. See Setting up and using labels to manage groups of items.

B

blocking
See Application Control .
Documentos relacionados

The document was helpful.

Selecione a classificação

I easily found the information I needed.

Selecione a classificação