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Foglight for Exchange 5.7.0 - User and Reference Guide

Foglight for Exchange
Navigation basics Exploring the Foglight for Exchange dashboards Managing Exchange agents Reporting on your Exchange environment Foglight for Exchange views
Role views Exchange Server views Site views Cluster views Description of Embedded views
Agent State view Alarms view Auto Attendant Calls view Auto Attendant Directory Access view Auto Attendant General view Auto Attendant Transfers view Cached LDAP Searches/sec view CAS AB Load view CAS AB Service view CAS ActiveSync view CAS Control Panel Load view CAS Load view CAS OAB Download view CAS RPC Client Access view CAS RPC Client Access Load view CAS RPC HTTP view Client Access Features view Cluster Database Details view Cluster Storage Group Details view Cluster Summary and Resource Information view Cluster Summary view Clusters Listing view CPU view Disk view Domain Controllers view Edge Agent view Edge Transport Features view Exchange Roles Server Summary view Exchange Server Roles view (reference information) Exchange Servers in This Cluster view Exchange Servers view (Exchange Cluster Environment Summary) Exchange Servers view Host Monitor view Hub Transport Features view IP Address view Mailbox Features view Mailbox Store Assistant view Managed Availability Recovery Action Results view Memory view Network view Processes LDAP Read Time view Resource Utilization view Roles Listing view Roles Explorer view Role Features State view Roles Top 3 view Server Health view Server Listing view Servers in Site view Servers In This Site view Site By Category view Site Listing view Store Calendar Attendant view Store Client Search view Store Content Indexing view Store Database view Store Public Load view Store Resource Booking view Store RPC Client Throttling view Store Transport view Store User Load view Summary and Resource Information view Top 3 CPU Consumers view Top 3 Memory Consumers view Top 3 Network Consumers view Top 3 Storage Consumers view Total LDAP Read Time On All DCs view Total Long-Running LDAP Operations On All DCs view Transport Dumpster view Transport Edge Sync view Transport Extensibility Agent view Transport Load Store Drivers view Transport Queues view UM Availability view UM Call Answer General view UM Call Answer view UM Fax view UM General Current view UM General view UM Subscriber Access Calendar view UM Subscriber Access Directory view UM Subscriber Access General view UM Subscriber Access Message view Unified Messaging Features view Windows Services view
Foglight for Exchange rules Running diagnostic tests Managing Exchange metrics

UM Subscriber Access Calendar view

To display this view, enable the UM Subscriber Access Calendar Group in the Unified Messaging Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Unified Messaging views on the Roles navigation tab in the Exchange Explorer dashboard.
 
Table 151. UM Subscriber Access Calendar view
Description
This view displays calendar operation metrics for UM subscriber access on the selected Exchange server, which are gathered when the UM Subscriber Access Calendar collection group is enabled.
Data displayed
Calendar Items. This graph charts the following metrics over the specified time interval:
Calendar Items Details Requested. Shows the number of times a subscriber requested additional details for a calendar item.
Calendar Items Heard. Shows the number of calendar items that have been heard by authenticated subscribers.
 
Late Attendance. This graph charts the number of messages that have been sent to inform the organizer of a meeting that the subscriber will be late. It provides a comparison against the computed average for the specified time interval.
 
Calendar Accessed. This graph charts the number of times subscribers accessed their calendars using the telephone user interface. It provides a comparison against the computed average for the specified time interval.
 
Called or Replied to Organizer. This graph charts the following metrics over the specified time interval:
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Called Meeting Organizer. Shows the number of times subscribers called the meeting organizer.
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Replied to Organizer. Shows the number of times subscribers sent reply messages to meeting organizers.
 
Meetings Accepted and Declined. This graph charts the following metrics over the specified time interval:
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Memory Accepted. Shows the number of meeting accepted messages sent by subscribers.
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Memory Declined. Shows the number of meeting declined messages sent by subscribers.
Where to go next
Drill down on:
 
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Clicking a graph in this view displays a metrics popup that describes the counters, provides more detailed data points, and lists current alarms for the selected metric.

UM Subscriber Access Directory view

To display this view, enable the UM Subscriber Access Directory Group in the Unified Messaging Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Unified Messaging views on the Roles navigation tab in the Exchange Explorer dashboard.
 
Table 152. UM Subscriber Access Directory view
Description
This view displays directory operation metrics for UM subscriber access on the selected Exchange server, which are gathered when the UM Subscriber Access Directory collection group is enabled.
Data displayed
Directory Accessed. This graph charts the number of times subscribers accessed the Main Menu Directory option by using the telephone user interface.
 
Contacts Accessed. This graph charts the number of times subscribers accessed the Main Menu Contacts option by using the telephone user interface.
 
Contact Items Heard. This graph charts the number of times authenticated subscribers listened to directory details.
 
Directory Accessed by Dial by Name. This counter shows the number of directory access operations where the subscriber used the Dial by Name feature.
 
Directory Accessed by Extension. This counter shows the number of directory access operations in which the user supplied the extension number.
 
Directory Accessed by Spoken Name. This counter shows the number of directory access operations in which the subscriber spoke a recipient name.
 
Directory Accessed Successfully by Dial by Name. This counter shows the number of Dial by Number directory access operations that completed successfully on behalf of users.
 
Directory Accessed Successfully by Spoken Name. This counter shows the number of speech recognition directory access operations that completed successfully on behalf of subscribers.
Where to go next
Drill down on:
 
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Clicking a graph or counter in this view displays a metrics popup that describes the counters, provides more detailed data points, and lists current alarms for the selected metric.

UM Subscriber Access General view

To display this view, enable the UM Subscriber Access General Group in the Unified Messaging Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Unified Messaging views on the Roles navigation tab in the Exchange Explorer dashboard.
 
Table 153. UM Subscriber General view
Description
This view displays general metrics for UM subscriber access on the selected Exchange server, which are gathered when the UM Subscriber General collection group is enabled.
Data displayed
Average Message Size. This graph charts the following metrics over the specified time interval:
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Average Recent Sent Voice Message Size. Shows the average size of the last 50 voice messages that were sent.
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Average Sent Voice Message Size. Shows the average size of voice messages that were sent.
 
Average Call Duration. This graph charts the following metrics over the specified time interval:
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Average Recent Subscriber Call Duration. Shows the average length of time that subscribers spent logged on to the system for the last 50 subscriber calls.
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Average Subscriber Call Duration. Shows the average duration that subscribers spent logged on to the system.
 
Subscriber Logons. This graph charts the number of successful authentications by UM subscribers since the service was started. It provides a comparison against the computed average for the specified time interval.
 
Calls Disconnected by Callers During UM Audio Hourglass. This counter shows the numbers of calls in which the caller disconnected while UM was playing the audio hourglass tones.
 
Calls Disconnected by UM on Irrecoverable External Error. This counter shows the number of calls that have been disconnected after an irrecoverable external error occurred.
 
Launched Calls. This counter shows the number of subscriber calls that resulted in an outbound call being placed.
 
Subscriber Authentication Failures. This counter shows the number of authentication failures that have occurred since the service was started.
 
Subscriber Logon Failures. This counter shows the number of logon failures since the service was started.
Where to go next
Drill down on:
 
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Clicking a graph or counter in this view displays a metrics popup that describes the counters, provides more detailed data points, and lists current alarms for the selected metric.

UM Subscriber Access Message view

To display this view, enable the UM Subscriber Access Message Group in the Unified Messaging Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Unified Messaging views on the Roles navigation tab in the Exchange Explorer dashboard.
 
Table 154. UM Subscriber Access Message view
Description
This view displays message operation metrics for UM subscriber access on the selected Exchange server, which are gathered when the UM Subscriber Access Message collection group is enabled.
Data displayed
Email Messages Heard, Deleted and Queue Accessed. This graph charts the following metrics over the specified time interval:
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Email Messages Queue Accessed. Shows the number of times subscribers accessed their email message queue by using the telephone user interface.
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Email Messages Deleted. Shows the number of email messages that were deleted by authenticated subscribers.
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Email Messages Heard. Shows the number of email messages that were heard by authenticated subscribers.
 
Forward and Reply Messages Sent. This graph charts the following metrics over the specified time interval:
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Forward Messages Sent. Shows the number of messages that have been forwarded by authenticated subscribers.
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Reply Messages Sent. Shows the number of replies sent by authenticated subscribers.
 
Voice Messages Deleted, Heard and Sent. This graph charts the following metrics over the specified time interval:
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Voice Messages Deleted. Shows the number of voice messages that were deleted by authenticated subscribers.
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Voice Messages Heard. Shows the number of voice messages played to subscribers. This count is incremented as soon as playback starts.
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Voice Messages Sent. Shows the number of voice messages that have been sent by authenticated UM subscribers.
 
Protected Voice Messages Heard. This counter shows the number of protected voice messages played to subscribers.
NOTE: Applies to Exchange Server 2010 only.
 
Protected Voice Messages Sent. This counter shows the number of protected voice messages sent by authenticated UM subscribers.
NOTE: Applies to Exchange Server 2010 only.
 
Voice Message Decryption Errors. This counter shows the total number of times that an attempt to decrypt a protected voice message failed.
NOTE: Applies to Exchange Server 2010 only.
 
Voice Message Protection Failures. This counter shows the total number of interpersonal voice messages for which an attempt to apply protection failed.
NOTE: Applies to Exchange Server 2010 only.
Where to go next
Drill down on:
 
•
Clicking a graph or counter in this view displays a metrics popup that describes the counters, provides more detailed data points, and lists current alarms for the selected metric.
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