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DR Series Software 3.2.0.2 - Administrator Guide

Introduction to the DR Series System Documentation Understanding the DR Series System Setting Up the DR Series System Hardware Configuring the DR Series System Settings Managing DR Series Storage Operations Monitoring the DR Series System Using Global View Using the DR Series System Support Options Configuring and Using Rapid NFS and Rapid CIFS Configuring and Using Rapid Data Access with Dell NetVault Backup and with Dell vRanger Configuring and Using RDA with OST
Understanding RDA with OST Guidelines Terminology Supported RDA with OST Software and Components Best Practices: RDA with OST and the DR Series System Setting Client-Side Optimization Configuring an LSU Installing the RDA with OST Plug-In Configuring DR Series System Information Using NetBackup Backing Up Data From a DR Series System (NetBackup) Using Backup Exec With a DR Series System (Windows) Understanding the OST CLI Commands Understanding RDA with OST Plug-In Diagnostic Logs Collecting Diagnostics Using a Linux Utility Guidelines for Gathering Media Server Information
Configuring and Using VTL Configuring and Using Encryption at Rest Troubleshooting and Maintenance Supported Ports in a DR Series System Getting Help

For more information about what you can attempt to resolve yourself or to get technical assistance from Dell for the DR Series system, see the topics below, “Before Contacting Dell Support,” and “Contacting Dell.”

 
 

Before Contacting Dell Support

Before Contacting Dell Support

If you encounter an error condition or operational issue, Dell recommends that you first attempt to see if you can resolve it using the supporting Dell DR Series system documentation before you make an attempt to contact Dell Support for technical assistance.

To help isolate or diagnose any basic issues that you may encounter with the Dell DR Series system, Dell recommends that you perform the following tasks:

Refer to the Dell DR Series System Administrator Guide to verify if it contains information that can explain or resolve your issue. See Chapter 9, “Troubleshooting and Maintenance”.
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Refer to the Dell DR Series System Command Line Reference Guide to verify if it contains information that can explain or resolve your issue.
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Read the latest set of Dell DR Series System Release Notes to verify if they contain any information that can explain or resolve your issue.
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Locate your Dell support account number and password, locate the Service Tag for your DR Series system, understand your type of support account, and be ready to provide specific details about the system operations you were performing.
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Record the content of any status or error dialog messages that you received, and the sequence in which they were displayed.
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Generate a current version diagnostics file (or if this is not possible, locate your latest existing diagnostics file).
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Using the DR Series system GUI, click Diagnostics > Generate to generate a diagnostics file.
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Using the DR Series system CLI, at the system prompt, enter the command diagnostics --collect to generate a diagnostics file. For more information, see the Dell DR Series System Command Line Reference Guide.
 
NOTE: For best results in addressing replication issues, you should generate diagnostics files on both DR Series source and target systems as close in time as possible.
 
NOTE: Each generated diagnostics file bundle contains information to assist Dell Support with the most current data about:
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System alerts and events
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System configuration status
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System log files
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System statistics for storage and replication containers
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System hardware component status
Parent topic 

Contacting Dell

Contacting Dell

The topic explains the process for customers who need to contact Dell Support for technical assistance. For customers in the United States, please call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can still find the proper contact information that you need on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

To contact Dell for sales support, technical support, or customer service issues:

1.
Visit support.dell.com.
2.
Click to select your country/region at the bottom of the support.dell.com page. For the full listing of countries and regions, click All.
The Choose a Country/Region page is displayed.
3.
Click the country/region from the Americas, Europe, Middle East, & Africa, or Asia Pacific choices.
4.
Select the appropriate service or support link based on your need.
5.
Select the method of contacting Dell that is most convenient for you.
Parent topic 
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