After upgrade from 9.5.2 to 10.0.1 not able to get to the Alarm Actions.
Getting the following error: Message: An unexpected problem has occurred It is recommended that you send a support bundle to Quest Software. Click "Show details..." for more information about the problem.
Details:
Message:
Socket Error # 10060
Connection timed out.
Source:
00944E48 (Spotlight.00543E48) 10.0.1.6998
Call stack:
00944E48 (Spotlight.00543E48) 10.0.1.6998
00944DCD (Spotlight.00543DCD) 10.0.1.6998
00944D3A (Spotlight.00543D3A) 10.0.1.6998
00942106 (Spotlight.00541106) 10.0.1.6998
0096C87C (Spotlight.0056B87C) 10.0.1.6998
0096E6E8 (Spotlight.0056D6E8) 10.0.1.6998
0099164E (Spotlight.0059064E) 10.0.1.6998
0097441D (Spotlight.0057341D) 10.0.1.6998
009A0ABA (Spotlight.0059FABA) 10.0.1.6998
009A0F4B (Spotlight.0059FF4B) 10.0.1.6998
009A2AD4 (Spotlight.005A1AD4) 10.0.1.6998
0099E764 (Spotlight.0059D764) 10.0.1.6998
0099F0CB (Spotlight.0059E0CB) 10.0.1.6998
009AA954 (Spotlight.005A9954) 10.0.1.6998
009AAC58 (Spotlight.005A9C58) 10.0.1.6998
008BC0B8 (Spotlight.004BB0B8) 10.0.1.6998
00A5FB67 (Spotlight.0065EB67) 10.0.1.6998
00571813 (Spotlight.00170813) 10.0.1.6998
Going to the alarm actions should work if you completely disable the firewall. Make sure there is the exception for TCP 3843 on the firewall, and add an exception for " DiagnosticServer/Agent/bin/SpotlightDiagnosticServer.exe" to there too.
There will be a few errors in the windows security logs for high numbered ports that were being blocked. You may want to add the exception for the SpotlightDiagnosticServer.exe.
