Windows Server 2012R2 agent fails to gather metadata and/or cannot be protected after upgrading to 6.6 (4044942)

Windows Server 2012 R2 agent fails to gather metadata and/or cannot be protected after upgrading Rapid Recovery agent to version 6.6.

Looking at the agent AppRecoveryPM.log we can see the following error:

System.NullReferenceException depth 0: Object reference not set to an instance of an object. (0x80004003) 

   at Replay.Common.Implementation.Metadata.CommonMetadataService.GetUpdateBuildRevision() +0x13 6001bba 

   at Replay.Common.Implementation.Metadata.CommonMetadataService.IsRefsSupported() +0x0 6001bbb 

   at System.Lazy`1.CreateValue() +0x60 6000e1d

This has been identified as product defect RR-111069

Patch Disclaimer:

• Patches are provided as is for the specific build listed.
• Active support is required to download a patch. If not already logged in @ https://support.quest.com, you will be prompted to do so before you may download.
• If you have an existing patch, open a service request with Support, to request a cumulative patch. Otherwise the previous patch will be over written.
• Follow best practice to install MSI patches per KB How to apply updates to product software.

Workaround:

1. Patches are available for the following builds. Download the appropriate patch and apply to the Agent per KB How to apply updates to product software:
   • Rapid Recovery 6.6.0 Agent, P-A64-2618.msi.
2. If you have any questions or need assistance with a patch, please contact Support via Chat or by Service Request.