NetVault going to Safe Mode: Cannot connect to the NetVault database (4042324)

NetVault runs in Safe Mode.

NOTE: Several of the links in this documents provide direct access to resources found locally; therefore, if a link appears to be broken, please retry by opening this article on the NetVault Server.
 

NetVault is in Safe Mode for the following reasons:

[ Fix ]

What now?

•     You can try to fix the issues above and then restart NetVault in normal mode. (Once an issue has been selected in the list above, the 'Fix' button may become available.)
•     You can try restarting NetVault in normal mode without fixing the issue if you think the issue may have been transient
•     You can look for a solution in the Knowledge Base

•     You can restart NetVault with extra diagnostic information. This information is likely to be needed if you contact support

By default, NetVault uses port 51486 to connect to the PostgreSQL database. If the port is changed, NetVault won't be able to retrieve information stored on the database and go into Safe Mode.

Connection to the database can be tested by running the psql command:
%NVHOME%/pgsql/bin/psql -h 127.0.0.1 -p 51486 -U postgres -d netvault_auditing

The default location of the PostgreSQL configuration file is %NVHOME%/db/pgsql/postgresql.conf; check the port value under the "Connection Settings" section:

[ConnectionInfo]
host=
hostaddr=
port=51486
user=postgres
password=

Verify that the port number matches. Restart NetVault services to enact the changes. Click the hyperlink to "restart NetVault in normal mode" to resume normal operation.